We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

G6 Hospitality LLC (Corporate)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

G6 Hospitality LLC (Corporate) has 232 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 577 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Loud construction noise began in the room above me at 6:30 A.M. The noise lasted for two hours and prevented me from going back to sleep. Three construction trucks were parked just outside the office on property. I was referred to the manager after mentioning the problem to the front desk the same morning. I called the manager on duty and was told that the noise was outside their control and thus I would not be entitled to refund. I challenged this claim and told them preventing construction activities was a "reasonable measure" the staff could have taken, especially since the activity occurred on a Sunday. Additionally, I had done my part by alerting them to the noise. As the party seeking to excuse itself from its contractual obligation, the burden is yours to show that a construction activity on a Sunday is something that was unavoidable, and you, as a business entity, have not done that.

      Business Response

      Date: 02/24/2025

      Dear ***** ********,

      I appreciate you contacting us regarding your experience at our property in *************
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Per our records the property has issued a refund of $42.00 to your card on file with regards to the service issues you encountered during your stay. Please find your reservation folio attached to this response, showing the refund from the property. At this time we ask that you reach out to the property directly as any further compensation would be at the discretion of the property management. The property can be contacted at ************** or *************************************.

      Please refer to trace ID# ********.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care

      Customer Answer

      Date: 02/24/2025

      I am rejecting this response because the controlling entity, G6 Hospitality LLC,  which operates the property in question, breached its contract with me by allowing a construction activity to take place on a Sunday at that property. This interruption caused a disturbance, and because of that disturbance, I did not receive the one-night stay agreed upon. 

      I was offered a concession equal to twenty-five percent. I do not accept that concession as the disturbance was forseeable by the controlling entity because it could have forbade construction activities on a Sunday. Therefore, I would like the remaining seventy-five percent refunded.

      Business Response

      Date: 02/24/2025

      Dear ***** ********,

      I appreciate you contacting us regarding your experience at our property in *************
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Please refer to trace ID# ********.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care

      Customer Answer

      Date: 02/25/2025

      Please make refund to my credit card as your most recent message to me indicates you agree with my complaint.

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to check into my room between 4:45-5. I got in my get ready and for an event an hour later. I got back around 9 and went to take a shower when I noticed a ***** and the hallway smelled my mildew. I immediately went. To check out and was only offered a ***** refund. I could not stay at the motel for health reason.

      Business Response

      Date: 02/24/2025

      Dear ********* ******, 
                                                                                                                                                                                                                                                                                            
      I appreciate you contacting us regarding your experience at our Motel 6 property in *******, ***

      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.

      You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $60.49 has been issued back to your card and should appear in your account within the next 5 business days. 

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.

      If you have any questions, please do not hesitate to call us at **************.  Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. 

      Please refer to reference #GRKWYSK5.

      Sincerely,

      Customer Care


    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid a little over $1200 to stay in this motel I've had 1 shower and the rest of the month have had no hot water. I went and asked for a roll of toilet paper today which is a basic thing hotels/motels should provide while you are staying with them. I got told there was no toilet paper. These rooms are barely cleaned when you get in them I found crackers under one of the beds but at the very least should have toilet paper and hot water and if they don't they should not be allowed to rent out rooms.

      Business Response

      Date: 02/20/2025

      Dear ******** Eastwood *******,

      I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in Billings, MT - South. Please accept our sincerest apologies that your stay was less than satisfactory.

      Motel 6 / Studio 6 takes concerns like yours very seriously. Your trace has been forwarded to the appropriate department and you will receive a response back within the next 2 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Please refer to trace ID #********.

      Sincerely,

      *************


    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Motel six bait and switch tactics. I order a room based smoking allowed inside the rooms when I confirmed it .And they would refund my cash back On February ******* So I contacted ******* and they both are blaming each other The amount of $84

      Business Response

      Date: 02/19/2025

      Dear ****** ******, 

      I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in ***********, **. Please accept our sincerest apologies that your stay was less than satisfactory.

      Motel 6 / Studio 6 takes concerns like yours very seriously. Your trace has been forwarded to the appropriate department and you will receive a response back within the next 2 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Please refer to trace ID #********.

      Sincerely,
      *************

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 7, I had to check out of Motel studio six out of ***********, ******* 1300 McCullich. After two different incidences of bugs and having an unauthorized to enter my room and when I went to see a refund, I have been fighting for the last seven months and Ive talked to thedistrict manager. I have talked to the hotel. Ive talked to corporate. Ive talked to my bank and at this point in time, they have no resolution insight for me. There is fire hazards, and all sorts of things.

      Business Response

      Date: 02/12/2025

      The above so called Guest didn't stayed at this location which is *************************************************************************************************

      We are NOT any way related with this other location.

      The Studio6 is different location at ************************************************************

      so we would like to void out the complaint from out records.


      Business Response

      Date: 02/21/2025

      Dear ****** Wanderer,

      I appreciate you contacting us regarding your experience at our property in *********************
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Please refer to trace ID# ********.

      You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $532.00 USD has been issued back to your  card, and should appear in your account within the next 5 business days. 

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care


      Customer Answer

      Date: 02/21/2025

      I have reviewed the business response and accept this resolution. 

      Customer Answer

      Date: 03/07/2025

      They never sent the refund in the bank account **** that they attempted is now closed. I still never received a refund though and its been about a month.

      Business Response

      Date: 03/28/2025

      Dear ****** Wanderer,

      I appreciate you contacting us regarding your experience at our property in *********************
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Please refer to trace ID# ********.

      At this time we ask you resolve this issue with your bank directly. Per our records a refund for $532 was issued as of 02/21/2025. Per policy we can only refund a guest via the method which they paid. As the refund was already processed any further compensation would solely be at the discretion of the property. Please find attached your reservation folio showing the refund issued.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care

    • Initial Complaint

      Date:02/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid in advance for a five night stay at Motel 6 *************** ********** drove over 1000 miles from my home in ******* to go there and visit my mom got flea bites. The fire department condemned the part of the hotel. I was staying at while I was staying there. I couldnt even get a key card for my room. None of them worked. The ****** had to keep breaking into my room through thewindow to let me in no towels, no blankets on the beds when I complain and ask for a refund I was denied.

      Business Response

      Date: 02/15/2025

      Dear ******* *******,

      Thank you for reaching out to ************* and informing us about your experience at our ***************, ** property. We sincerely apologize that your stay did not meet your expectations.

      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Please refer to trace ID# GRVUGKA6.
      Sincerely,
      *************

    • Initial Complaint

      Date:02/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am outraged by the treatment I received at Motel 6 **********, ** location. The manager on duty, ***** had the audacity to demand that I clean my own roomsomething that is completely unacceptable and beyond unprofessional. As a paying guest, it is not my responsibility to perform housekeeping duties, and I should not have been put in this situation.This level of disrespect and negligence is absolutely appalling. I expect an immediate response and action taken against this manager to ensure no other guest is subjected to this kind of mistreatment. I would also like to know what Motel 6 plans to do to rectify this situation.I expect to hear from you as soon as possible. You can reach me at ************

      Business Response

      Date: 02/14/2025

      Dear ***** ********,

      I appreciate you contacting us regarding your experience at our property in **********, ***
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Please refer to trace ID# ********.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care


    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reserved this Motel via online app/website for Motel 6 reservations on Tue, Jan 14, 10:01PM / My reservation # was KMHPGEYUSL. Upon arrival on Jan 22nd - I checked in and the gentleman behind the counter gave me room # ***. When I went to my room, my front door was wide open. I went back to the desk and advised this as well that no microwave was there when I was promised I would have one. The gentleman (don't know his name, dark hair, black nail polish) - I cancelled with them and called another Motel 6 but then stayed with this motel 6 at *********************** due to them willing to add the microwave to my room. I moved myself and my show dogs into the room, as I was there for a business trip (I show dogs and was there for a dog show). This was roughly around 10:30-11pm - Got up around 4am to get to the dog show on Friday Am, the 23rd - Everything was fine, got back to the room around 5-6pm - and fell asleep. Around 10pm I heard a gurgling sound - Was not sure where it was from, or what it was. I then smelled poo - Checked my show dogs and didnt see anything - went back to sleep. Friday the 24th, I was up at 4am again, and my entire bathroom was flooded (My bathroom was a roll in shower, not tub/ separated from shower) So there was about an inch of water ALL over the entire bathroom. 1. I had to **** through it to get my stuff from the bathroom (this is ***** water) 2. I notified the front desk IMMEDIATELY, Called multiple times, and went to front - explained i checked out and left, called corporate and entire lower floor was flooded out, Someone flushed something i was told. The company only refunded me 1 day use. When i got home I unloaded - and next couple days i took inventory and checked to make sure all was ok. I had one makeup bag that was on a bench that must have fallen and yes it was in the water, It was soaked, It was also brand new makeup of ****** from Ulta as I just got it the day before i left to *******. The company is refusing this. I want a refund

      Customer Answer

      Date: 02/07/2025

      I couldn't finish what was said and done. The owner at the Motel 6 in ******* that I stayed at, said that he would credit only one night, and upgrade me free to a deluxe room next time i stay there, WHICH WONT EVER HAPPEN. TWO when i filed the online damage complaint on the website and had a *** from corporate call me about the makeup and damages, He said that he contacted the owner and they were standing by their policy of 1 night only and that it was motel 6s policy they are not responsible for person belongings - I checked the policy's and guidelines of Motel 6 and there is NOTHING in there that states that. It IS their responsible to ***lace any damaged items if it is caused by them not maintaining their property  properly and that this does include pipes and the ground. Had they done this, I would not be seeking damages and my room fee entirely back. The bag that was damaged was a $35 makeup bag as well. I am ok with losing the bag, I AM NOT ok with losing 215 dollars worth of makeup that was damaged and that i can not take a chance on being contaminated from water and sewage that was caused by the bathroom being flooded. Again, THIS wasn't just my room. It was the entire lower floor. I am attaching Motel 6s policies and guidelines as well and there is nothing in there that states what corporate told me.  This was caused by negligence from lack of duty of care of their property. 

       

      *********************************************************************************

       

       

       

      Business Response

      Date: 02/07/2025

      Dear ******* ******,

      I appreciate you contacting us regarding your experience at our property in ************
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Please refer to trace ID# GRJGSEFA.

      At this time we ask that you reach out to the property directly for further compensation, as any further compensation would be at the property management's discretion. The property can be contacted at ************** or ************************ Please find attached your reservation folio showing the refund issued by the property.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care

      Customer Answer

      Date: 02/07/2025

      I am rejecting this response because:   

       

      This is the same generic answer they gave me and contacted the actual owner/ manager of the Ventura motel 6 I stayed at.  I want a resolution on how they want to take care of my damages incurred by them.  

      Business Response

      Date: 02/07/2025

      Dear ******* ******,

      I appreciate you contacting us regarding your experience at our property in ************
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Please refer to trace ID# GRJGSEFA.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care

      Customer Answer

      Date: 02/07/2025

      I am rejecting this response because:   SAME GENERIC ANSWER - I want a resolution to this - I can prove my property was damaged, even after wiping it down YES including my blow dryer, it STILL smells like sewage water. I am not even asking for replacement of my blow dryer - I am asking for replacement of my makeup that is ruined and I had to discard - This is because of negligence from the hotel itself not maintaining their property. 

      Business Response

      Date: 02/12/2025

      Dear ******* ******, 

      We sincerely apologize for your experience. 

      As per our records, the property has issued a refund for $182.46. Any additional compensation for damages is at the sole discretion of property management. Please contact them directly at ************** or via email at **************. 

      Thank you, 

      Customer Care

       

      Customer Answer

      Date: 02/12/2025

      I am rejecting this response because:   This should be held at corporate level now that I have filed a BBB complaint. I do not wish to talk to the manager anymore as I have gotten the run around. MOTEL 6 policy is not stated that i MUST talk to property owner for extra compensation. This a franchise industry and corporate level should be resolving this issue. NOT ME. 

       

      I want my makeup amount back! 

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have stayed at a few Motel 6s in other towns and not had a problem, This was the 1st time at this one, and the last. We stayed on January 18th and checked out the 19th, 2025. Reservation#VQDMMYWY6A. We only stayed there because they allowed our dog. The room wasn't clean, there was puke all over the side of the toilet and hair in the shower, but we overlooked at as par for the course in a cheap motel. Our biggest issue was with the front desk, when we checked out. We requested a late check out to 11:30 vs 11:00 regular check out so we could go to breakfast down the street and not have to leave our dog in the car. The restaurant was very busy, so we got back at noon. Our keys didn't work, so we went to the front desk where we were told because it was after the 11:30 agreed on check out, we were being charged another night's stay. Not a late checkout fee, another full night's stay! After checking our credit card bill, we were charged a $30 late checkout fee PLUS another night's stay. We went back to the front desk and were told they were not extending our stay, even though we were charged for it! I have never been treated so rudely and certainly have never been charged an additional night for 30 minutes! I can handle the $30 late check out fee, but the extra $117 is pure fraud and completely unnecessary, especially when they wouldn't even allow us to stay another night if we wanted to. We are not asking for a refund on the night's stay or the $30 late check out fee, just the additional night charge of $117. I think that is a fair request. We have tried to dispute with the customer service **** of **********************, but they said the property manager e-mailed us and has to be the one to refund us. We never received an e-mail from them, and we e-mailed the *************** Motel 6, but have not received a response.

      Business Response

      Date: 02/06/2025

      Dear ***** *******,

      Thank you for reaching out to ************* and informing us about your experience at our ******, ** property. We sincerely apologize that your stay did not meet your expectations.

      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Please refer to trace ID# ********.

      Sincerely,
      *************

      Customer Answer

      Date: 02/07/2025

      Your website is asking for a rejection or acceptance of the response.

      The motel 6 has not provided a response, they are stating they will respond within 2 days. Please forward us the response once you receive it from the property manager. Thank you.

      Customer Answer

      Date: 02/09/2025

      I am rejecting this response because:   

      Motel 6's response stated they would forward the complaint to the property and provide a response from them within 2 days, but there has been no response from the property after 5 days. 

      Thank you

      Business Response

      Date: 02/09/2025

      Dear ***** *******, 

      You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $97.64 has been issued back to your card and should appear in your account within the next 5 business days.

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.

      If you have any questions, please do not hesitate to call us at **************.  Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. 

      Please refer to reference #GR9ASMY5.

      Sincerely,
      Customer Care

      Customer Answer

      Date: 02/10/2025

      I just received a refund from Motel 6 in ****** to my debit card for the additional night's charge. 

      I except this business's resolution.

      It should not have come to this, but I and satisfied with the refund.

    • Initial Complaint

      Date:01/31/2025

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed at this motel 1/17/25 -1/20/25. Issues started immediately upon check in. The room was dirty, especially the bathroom, and I spent an hour cleaning it when I got in. It was so dirty that I wore shoes whenever walking in it. The room was extremely cold, and only had a small space heater that did not warm the room 1' in front of the heater. When I went to the front desk asking for another heater or another room, I was told they have none and the fire department took away their other space heaters. When I asked for extra blankets, I was told they may have 1 extra blanket, and I was given 1 blanket that was dirty and stained. The room was so cold that I had to sleep in a sweatshirt and winter coat when temperatures got down to 27 degrees. The shower had cold water that never heated up. When I asked the front desk about this, they said I had to run the shower for 20 minutes to get hot water. I did this and the water never warmed. The shower was also filthy and left dirt whenever it was opened or closed. The outside garbage cans do not have lids. Seagulls get into them and get trash all over the property that gets blown down to the beach. The motel is in extremely poor condition. I reached out to Motel 6 regarding a refund, and they referred me back to the property manager who I dealt with previously. I was told if I found my dealings with him to be insufficient, to reach back out to Motel 6. I spoke with the property manager who gave me an insufficient $50 refund. I called Motel 6 back regarding this, as I was told to do, and they said an investigation would take 5 days and they would reach back out to me. When I did not hear anything after 5 days, I called Motel 6 back, and they said they could not help me, that I would have to reach back out to the property manager who thought that one stained blanket and telling me to run a shower for 20 minutes to get warm water was reasonable.

      Business Response

      Date: 01/31/2025

      Dear ***** *******,

      I appreciate you contacting us regarding your experience at our property in ****************
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Please refer to trace ID# GRF4XY3G.

      You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $73.28 USD has been issued back to your  card, and should appear in your account within the next 5 business days. 

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care


      Customer Answer

      Date: 02/03/2025

      Thank you for acknowledging that the service I received and conditions I experienced at your motel are unacceptable, but a $73 refund is not sufficient for what you and I both agree is unacceptable.

      Business Response

      Date: 02/03/2025

      Dear ***** *******,

      I appreciate you contacting us regarding your experience at our property in ****************
      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Please refer to trace ID# GRF4XY3G.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care

      Customer Answer

      Date: 02/04/2025

      I am rejecting this response because: this is not an adequate response.

      Business Response

      Date: 02/05/2025

      Dear ***** *******,

      I appreciate you contacting us regarding your experience at our property in ****************

      Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $73.28 USD has been issued back to your card, and should appear in your account within the next 5 business days. Any further compensation is at the sole discretion of property management. Please contact them directly at ************** or *************************************.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************. Please refer to trace ID #GRF4XY3G.

      We look forward to meeting your future lodging needs.

      Sincerely,
      Customer Care

    G6 Hospitality LLC (Corporate) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.