We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Brinker International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Brinker International's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brinker International has 297 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service: January 2, ****. Location: Chili's - 45 Bypass (********)****************************************************** ************ Time: 04:00 PM Check: ******* It was not very busy when we arrived, yet the hostess seemed to be doing a lot of work for the waitress. She sat us down, gave us menus, and got our drinks. She said to let her know when we were ready to ****** ***** would let the waitress know we were ready to order. We placed our orders. the host brought the food out, but it was missing stuff & the host addressed it promptly. We then noticed that we didn't have any silverware & flagged the waitress, she brought us silverware **** thanked her. After some time, we flagged the waitress down for refills on our drinks & for some katsup for our French fries, the host brought these to us. After some time passed, we had asked for the check. The waitress brought that to us herself. There was an error on the ****** **** brought it to her attention she went to the back to correct it. We asked for to go containers for our leftovers. She brought those & then had an attitude with us when we showed her that the check was still incorrect. She stated that the manager would have to deal with us because she's had enough issues with ******** rude tormenting attitude the whole entire time. That's when we got upset. The manager did come out & talk to us. We informed him that the host was the one dealing with us 99% of the time & the waitress only had minimal interactions with us. We had no issues with anybody, we only asked for things normally requested when out to eat **** were very appreciative & respectful the entire time to everyone. Even the host said that we were completely fine the entire time & that she didn't understand why the waitress said that. The waitress was so loud that the crew from the back even came out to see what was going on. We had been very polite & thanked everybody for everything until that happened. I filed a complaint, left messages, & no one ever responded.

      Business Response

      Date: 02/06/2024

      This is a duplicate of a case being handled by another agent, they are reaching out to the guest to resolve.

      Customer Answer

      Date: 02/06/2024

      I am rejecting this response because: I have not had any communications with anybody from this company. The only thing that they have done is sent me a generic email stating merely that they received my the complaint that I made back in January and that somebody would be in touch with me. Yet nobody has been in touch with me as of yet. Now, after I submit my complaint to the BBB, I get this email today: 

      February 6, 2024
      ******,

      Thank you for taking the time to provide the additional information regarding your visit. We are very sorry to hear about your unpleasant experience. Guest feedback is taken seriously and your comments will be forwarded to our Director of Operations and used to improve operations.

      We would like to send a $50.00 Be Our Guest complimentary dining certificate to use on another visit. The cool thing about our dining certificate is it does not expire and can be used at any Chili's location, dine in or carry out. And better yet, we can send it electronically!

      Please reply back to our email to accept this offer and confirm the best Email Address to use.

      We look forward to hearing back from you.

      Sincerely,

      Chili's Guest Engagement Team
      Reference Number: 3070610

       

      I requested a refund and this extremely late offer of $50 doesn't quite cover the cost of our meal let alone the time and aggravation that I have been through with all of this ordeal. Not to mention other than their initial response to my original complaint to the company on Jan 8th stating that somebody would be in touch and then being completely ignored until after my contacting the BBB.

      Customer Answer

      Date: 02/07/2024

      The waitress's name was ****** & the number on the receipt is *******. The time of the ticket was 3:48pm, well after the lunch crowd and well before the dinner rush. We had bragged so much about how wonderful our Chili's was back home in ******* and we had taken our grown-up son to this Chili's (his first visit ever to a Chili's and thanks to ****** he will probably never go back to a Chili's). Like I said previously, I would like a complete refund --> you can offer the same gift card in the amount of what our meal cost $60.

      Business Response

      Date: 02/12/2024

      The agent that is handling this case for the guest never got a reply from the guest, I am sending over for follow up.

      Customer Answer

      Date: 02/12/2024

      The company stated that the agent they have working on this never got a response from me is because nobody has contacted me. I have left my phone number numerous times at various customer service contacts both verbally (voicemail) and electronically via their website portal.

      I have checked my email since this response and I do see where an email from a Brinker was sent but it went to the junk folder. So, why didn't they reach out and call me when they didn't get a response from the email especially since in my complaint I gave my phone number and indicated that I welcomed a phone call to better explain all the details of the experience? 

      I am still not opposed to a call and still request a refund for my ticket amount. 

      Thank you,

      ******

      Customer Answer

      Date: 02/15/2024

      The company has now issued a refund and thus I am satisfied with the response. My hope is that the waitress gets some training and counseling on the matter as well. This case can now be closed.

      Customer Answer

      Date: 02/19/2024

      I have reviewed the business response and accept this resolution. 

      The company has now issued a refund and thus I am satisfied with the response. My hope is that the waitress gets some training and counseling on the matter as well. This case can now be closed.

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday 2/3/24, I ate in the restaurant with my two children. I had a $30 gift card I wanted to use. The server told me to pay with the tabletop kiosk. When I did, it did not give me an option to choose how I wanted to pay, it just took it from the account I used the last time I was there. ($71.50)I told him I had wanted to use a gift card. So he voided it and charged me again, ($41.50) saying that I would see the refund "soon"That was two days ago. Chili's is now saying the refund was denied because I "only paid $41.50. They are denying having charged me $71.50 at first when they should be able to see the void. I need to pay my phone bill but chilis drained that account so I cannot pay.

      Business Response

      Date: 02/06/2024

      We already have a case that is working for this guest, there is refund in progress for them. 

      Customer Answer

      Date: 02/08/2024

      I am rejecting this response because the last message I received from then stated they could not find record of the ***** they stole from me.  So they have no intention of trying to refund. 

      I also spoke to a manager at the restaurant yesterday.  He said he'd look into it and to call him back.  I did and he was gone for the day.  Another manager said they'd look into it. 

      I wrote to the district manager who called me while I was at work.  I teach so I could not answer.  I'm also not interested in more excuses.  I want them to return what they stole from me. 

    • Initial Complaint

      Date:01/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ********* grilled chicken, brisket quesadillas, and the dip trio. My grilled chicken was undercooked/pink on the inside, the brisket meat was super pink, the guacamole was BROWN, the pico had a sour smell, and all of my food was spoiled. I called to speak to the manager ****, and once he verified my name on the order. He said that he would be refunding my order. When I asked him how long is it going to take for my refund to go back to card since it was a ubereat order? He said he cant refund my money since it was a ubereats order. On the beginning of the call I told him it was a Ubereats order and verified my name also the last 4 digits of my credit card number. He lied about refunding my order so he could rush me off the phone. Then when I asked him about the refund on my card that is when HE TOLD THE ****** I told him that they are delivering old food to customers and he told me that isnt correct since they make the guacomole everyday! That is another lie, because my guacamole is BROWN/SPOILED! Now Im having to wait for ubereats to get the pictures of my food so they can give me a refund. I will never in life patronize this location again!

      Business Response

      Date: 02/01/2024

      We will reach out to the guest to follow up. 

       

       

      Business Response

      Date: 02/08/2024

      We will reach out to the guest to follow up. 

      Customer Answer

      Date: 02/08/2024

      I am rejecting this response because:   I have not received a response since 2-1-2024 and the person that emailed me was incompetent! THEY DID NOT THOROUGHLY READ MY EMAIL AND WASN'T READING THE COMPLAINT THOROUGHLY. THEY ASKED THE SAME QUESTION TWICE WHEN (EVERYTHING) WAS IN MY EMAIL RESPONSE!

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from chilis on ******************************************************************************************** like a refund my order was *********

      Business Response

      Date: 01/22/2024

      We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order did not receive it called and phone kept ringing no answer dont know where else to contact so im trying to see if i can get refunded i order from chilis on 400 ***************, ***** ** ***** my order number is *********

      Business Response

      Date: 01/10/2024

       We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

    • Initial Complaint

      Date:12/18/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/10/2023 I ate at chilis ************************************************************************** with my family and ordered a happy hour sangria ****.. I am use to payoff $7 for happy hour pricing. The bill came and I saw it was $15.00 > I asked the server she said 1 drink was $9 so she didn't not know what was going on as far as the happy hour. The manager **** came out he is the most ruddest Manger I have ever encounted and should not be in the service industry I explained to him how can this coat $15 on happy hour when 1 drink cost $9 and it's two for 1 on happy hour. He went on to tell me that he don't control pricing. And he cannot do anything for that Then I told him that take it off then because the price is not reflecting the happy hour pricing. He said he's not taking it off because I already drank one and he is not doing anything about it. I told him don't worry about it I will handle it with corporate office since he was talking down on me and saying he will not handle it. I need someone to call me to rectify this because I don't like how ita being handled and we are are avid chilis eaters

      Business Response

      Date: 12/18/2023

      We will reach out to the guest to gather more information, and once we have that we will offer an amicable resolution.

      Business Response

      Date: 12/29/2023

      We will reach out to the guest to gather more information, and once we have that we will offer an amicable resolution.

      Customer Answer

      Date: 12/30/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to Chilis in **********, ** on Sun, Dec 3, 2023, after church. We had a party of 12 seated at two tables. 2 servers passed our table and one dropped a plate of ******************************** The food flew all over us! It was on my brand new blouse, on the back and front. It was on my husbands face and shirt, but most imporTANTLY, pastors suit coat, went all over his glasses and ***** **** never said a word. He did however have to ASK for napkins to clean it off. He is also the pastor of our church, & had to remove the jacket & take it to the restroom to clean off. There were greasy spots all over it. I was stunned that no one offered to pay for our meals, no coupons, nothing. More than anything, I was outraged at the apathy for what they had done to my brother. It was humiliating to have it all over his face and clothes! I approached the waitress after my brother had gone. She said, No one seemed mad; there was no yelling or anything, so we just left it alone.Well whatever happened to INTEGRITY!? Does someone HAVE to be screaming to be treated with dignity? So what she was saying was that hateful behavior would be rewarded, but ******************** apparently not. How outrageous! I asked for the ***************** came out. Seeming completely uninterested, he reestablished the waitresses sentiment in that, no one got upset so we thought it was over. I explained the severity of Erics **************** He didnt offer a free meal or to take their meal off the bill, he just said, if he takes it to the cleaners he can bring me a ************* pay the bill. He said this with an attitude of hes not gonna do that.) let me tell you he will! But they SHOULD have covered the meals of everyone of us who had greasy food sprayed all over our clothing and faces! Its the LEAST they could have done! Instead I paid $90 & was forced into an 18% TIP BY their machine; I guess we reward clumsy offensiveness now. **** below is based on MY bill, ***** I have no idea!

      Business Response

      Date: 12/04/2023

      We will escalate this case to the Director. Thanks.

      Customer Answer

      Date: 12/08/2023

      I am rejecting this response because:   There has been no resolution. Brinker simply said they were escalating. Im glad. None of this would be happening if the staff had had enough respect to offer our meals to those of us who had food splattered all over us by Brinker staff. Is business so bad that you cannot do that? Its common courtesy. I am submitting my pastors receipt for having his suit coat dry cleaned. I told him I would take care of it so he wouldnt have to. The sad thing is, it was my idea to go to Chilis after church last Sunday. The way the staff handled it by doing nothing will likely result in our local Chilis losing a dozen people; thats how many were in our party. Please have some consideration for others. 

      Business Response

      Date: 12/11/2023

      We have followed up with the Director of Operations and the Vice President of Operations to reach out as soon as possible. We apologize for the delay in their response. 

      Business Response

      Date: 12/11/2023

      We have called a couple of times and left a voicemail with our contact information. 

    • Initial Complaint

      Date:11/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged multiple times by the restaurant. None of the receipts match what I ordered, the manager did not fix this, and the refund request has not been issued. There should have been a single charge of $29.61 for the meal. I received multiple charges for the same meal. I understand that they were having point of sales system issues, but I have not been refunded the overcharge (2nd charge) as promised by the manager. I included the double charge on my credit card, the receipt provided by the manager with the adjustment, and the original emailed receipt from when I checked out.

      Business Response

      Date: 11/30/2023

      We will reach out to the guest and offer an amicable resolution.

      Business Response

      Date: 12/01/2023

      We will reach out to the guest and offer an amicable resolution.

      Customer Answer

      Date: 12/05/2023

      I have reviewed the business response and accept this resolution. Thank you for a quick resolution!

    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receieved an enticement to purchase $75 in gift cards from Maggiano's and recieve an &20 Gift card for my purchase. 'I tried four times to purchase this "BAIT AND SWITCH" advertisement, to no avail. I called, and they said I could wait until the next day, and purchase $100 in gift cards, and a $20 Gift card. I even recieved RECEIPTS for my purchase...THEN they rejected the purchase. I want my TWO $75 in gift CARDS and MY TWO ADDITIONAL $20 in gift cards.

      Business Response

      Date: 11/30/2023

      We will reach out to the guest to offer a resolution. 

      Business Response

      Date: 12/15/2023

      We reached out to the guest on 11/30/23 and have not heard back. 

      Business Response

      Date: 12/26/2023

      We reached out to the guest on 11/30/23 and have not heard back.

    • Initial Complaint

      Date:11/29/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought $350 of Chili's gift cards since 2019; $200 in 2019, $50 in 2021, and $100 in 2022.$100 of the $200 purchased in 2019 was in person at a Chili's restaurant.The other $250 of my purchases were made online.All of my purchases were made on the same credit card without incident. On Nov 27, 2023 I attempted to purchase a $50 Chili's gift card, again using the same credit card. Chili's marketed promotion that day was: get two $10 bonus cards when you purchase a $50 gift card. My purchase was originally accepted but then denied for some unspecified "security" reason.********* there must be some kind of mistake, I made a second attempt to purchase the $50 gift card, paying particular attention to be sure all of my information was correct.My second attempt was also accepted but then denied for the same unspecified "security" reason.I called a friend and asked her to try to buy a $50 Chili's gift card using her own credit card. She received the same accepted and then denial for the same unspecified "security" reason.I called my local Chili's restaurant the same evening and spoke with the manager. She directed me to call Chili's gift card support number ************.Automation answered my call and put me on hold for over 15 minutes, waiting for someone, anyone to help. No person at any time answered my call and I eventually hung up.When I called the next morning, Nov 28, I was told a supervisor would call me within 24 hours.No one called so I called again today, Nov 29. A supervisor named ******** said I could try to make a $50 gift card purchase again, but when I asked her if I would receive the two $10 bonus cards, she said no, it was a one day promotion.This was not a promotion. it was a bait and switch scam.

      Business Response

      Date: 11/30/2023

      We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

    Brinker International is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.