We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Brinker International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Brinker International's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brinker International has 297 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to dinner with my significant other I paid using the kiosk as we are walking out I am notified that the wrong kiosk was on the table and I paid for someone elses bill. I came back in paid for my correct bill. I kept being told I didnt pay even though it charged my card. The manager assured me that both transactions were cancelled and tried to get me to pay again. I would not with out any type of receipt saying the 2 transactions prior were canceled she wouldnt produce such receipts I left. Both charges from Chilis are still on my accounts and this was a scam by the managers and employees ! I want my money back or a lawsuit will be filed

      Business Response

      Date: 09/26/2023

      We will reach out via email to obtain additional details regarding your billing discrepancy. Thank you.

    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around July 27, 2023 my husband purchased a $50 gift card for Chili's for my birthday that was purchased from ****** Home Improvement in ******, *****. A few weeks into August we tried to use the gift card at two different Chili restaurants and both venues noted the card indicates there is $50 on the card, but the funds are unavailable. We went to ****** to get satisfaction, and despite their customer satisfaction guarantee; we did not receive a refund or a replacement card. They stated the guarantee does not apply to gift cards and referred us to Brinker. My husband called Brinker three times and also emailed, but no one has called or followed up. My husband received a few emails stating they are working on it yet now at the end of September we have not received any customer service or satisfaction regarding a refund or a replacement gift card that actually works. We should not have to lose $50 over this. First, we don't recommend buying gift cards at ******. Second, if Brinker isn't inclined to honor their gift card either by refund or a replacement card that actually works then no one should go to any Brinker restaurant. ******************** or Brinker and how long (almost two months since purchase)to get customer satisfaction we feel like we might be being scammed. All we ask is for a refund or a working replacement card and not lose $50. At this point, we don't recommend buying gift cards at ****** and be especially careful with gift cards at Brinker restaurants and one might not want to take a risk there either. Buyer beware!!

      Business Response

      Date: 09/18/2023

      We will be reaching out to obtain additional information. Thank you! 

    • Initial Complaint

      Date:09/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried yet again to give chili's our business.,Wednesday September 6, 2023, Called our local restaurant to speak with the manager, *****. He was dumfounded and blamed the storm causing online orders. ARE YOU KIDDING ME? He did NOTHING BUT BASICALLY WAS LIKE *** TO US.This is the second time i have had to call and we have a gift card to use. VERY UNPROFESSIONAL AS A MANAGER AND I WANT THIS ISSUE RESOLVED. I EMAILED THE COPY AND YET TO HEAR BACK!!!

      Business Response

      Date: 09/11/2023

      This is a duplicate of a case that is already being handled by another agent. The agent and this guest have been in communication. 

      Customer Answer

      Date: 09/11/2023

      I am rejecting this response because:   The situation was not handled I was basically blown off! This company needs to make this right 

    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 18, 2023 I placed a to go order from Chilis ****** at Northgate Mall. I took this order to work with me to eat on my lunch break. It was an order of fajitas and a side item. When my lunch hour came I discovered that they gave me the wrong meat and also there were no tortillas to make the fajitas so I didn't get to eat lunch. I returned to the restaurant after work and they offered me a refund. It was never received. I then called them a week or so later and talked to the general manager who said he'd take care of issuing the refund, but still nothing has happened. I am making a third attempt today and going by there but am not confident they will do what they promised.

      Business Response

      Date: 08/30/2023

      We will reach out to the guest to obtain additional information.  Once that is received, we will offer an amicable resolution. 

      Customer Answer

      Date: 08/30/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********** was horrible the food was burnt and the wait time was ridiculous and the manager disn t care about anything

      Business Response

      Date: 08/30/2023

      We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chilis Restaurant in **************, ** claims that when customers pay cash they cannot give coins back with their change, therefore, they round it up to the nearest dollar. They have done this to me numerous times and I find it unacceptable business practice. While I understand theyre not wanting to include coins with change, they should instead round the dollar amount DOWN to the nearest dollar so the customer does not lose out. If multiple customers pay cash and each of those customers gets gyped out of receiving their exact change, at the end of the year EXACTLY how much money has Chilis gotten from basically stealing from their customers? I always pay cash and I should not be penalized by losing out in my proper cash change. I, hereby, request the following:1). A refund in the amount of $10 to cover the various times I have not received my proper change.2). A change in Chilis policy so they do NOT continue cheating customers out of their proper change.

      Business Response

      Date: 08/23/2023

      We will reach out to the guest to obtain more information, and once that is received we will offer an amicable resolution. 

    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      My husband's 60 birthday was on July 3, 2023. We were given a $25 gift card for Chili's. My bill came to $56.11. When I attempted to use the gift card there was a problem. The server checked with the manager who advised her that it showed there was $25 on the card but we had to wait four hours after purchase to use the card. I was very embarrassed, so I paid the bill and called the manager a short time later. I asked what he would have done if I could not pay. He stated that he would have comped the bill. I asked why he could not keep the card and take the $25 off. He finally agreed to credit my account for $25. He stated that it would take 3-5 days. I checked my account on 07/19/23 and there is no credit. I have attempted to contact customer care and headquarters with no success. The person who gave us the gift card advised that she specifically purchased the card from the restaurant. I feel that the manage could have handled the situation better. The number on my receipt is *******. I also think the restaurant should inform people that the card can't be used until four hours after purchase in order to avoid this happening again.

      Chili's Bar and grill
      3039 *****************
      ************** **, 63703
      **********

      Business Response

      Date: 07/24/2023

      We will reach out to the guest to obtain additional information, once that is received we will offer an amicable resolution. 

      Customer Answer

      Date: 07/28/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to chilies in ****** tiexas 75211there were 4 of ** . Poor service overcharged for my 2nd drink couldn't find watress(and never did) to help us pay with the machine they have The bill was ***** with tip ***** At 2 am that night my card was charged ***** Having a hard time reaching anyone to discuss this may contact my card s bank if not resolved quickly This is a criminal (*****) act There must be restitution and some other consequences to who ever thought this was legal or permissible Any help with this is appreciated . I will never patronize their business again and I have a feeling this isn't the first time

      Business Response

      Date: 07/19/2023

      We will reach out to the guest to offer an amicable resolution. 

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday June 30th I went into my local chili's restaurant and picked up an order to go, and I had issue with my to go order that I noticed when I got home, So I called and spoke with a manager and he told me that he was going to send me a gift card through my email and that I should received in 24 to 48 hours. 48 hrs went by I never received anything, so I called back and spoke with the manager he told me that he process it and to call corporate office that they process the gift cards. I called corporate office and spoke with someone in their gift card department. she tells me there is no gift card and to call back the manager who issue it. I called back and he tells me he did process it and to call corporate office back, so I called them again and ask to speak with a manager or supervisor, and the representative tells me there is no manager or supervisor available every time I called, and I have called several times.

      Business Response

      Date: 07/10/2023

      We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

      Customer Answer

      Date: 07/10/2023

      I have reviewed the business response and accept this resolution. I received the gift card on Saturday and thank you.

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 4th, I ordered a delivery directly from Chili's website. I ordered an Ultimate Smokehouse Combo. About 3 hrs after I ate the food, I started feeling uncomfortable. I got stomachache and diarrheas and I felt nauseous. The food from Chili's is the only thing I ate today. I would like my money back for this order! Order # *********, Order is from Chili's in *********, ** *****. Order total is $35.53.

      Business Response

      Date: 07/05/2023

      We already have a case with this guest, an agent has forwarded this to the Director of Operations for handling. 

      Business Response

      Date: 07/05/2023

      We already have a case with this guest, an agent has forwarded this to the Director of Operations for handling. 

    Brinker International is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.