Business Profile
Department Stores
Neiman Marcus CompanyHeadquarters
Reviews
This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 162 Customer Reviews
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Review fromJorge P
Date: 06/02/2023
1 starJorge P
Date: 06/02/2023
I would like to start saying that I feel completely scammed by Neiman Marcus after purchasing an order that was not received. I contacted customer service on 05/28/23 to start a claim. No claim number or confirmation email was received. I contacted customer service to follow up about my claim on 05/29/23 and was told that no claim number or confirmation email will be provided, that I have to wait 3 business days to get an answer. On 05/30/23 I received an email stating that my claim will not proceed and that I have to call a number provided on email if I have questions. I did call and asked to escalate this issue to a supervisor, I used Spanish customer service but the supervisor didn't speak Spanish and even when I asked to speak to a supervisor in Spanish that request was denied. I explained that my security camera did not recorded anyone delivering a ***** package and the picture proof of delivery does not show any visible evidence that the package was delivered to my apt. The supervisor told me that since ***** showed a proof of delivery legally Neiman Marcus has no longer nothing to do with my claim. I was totally surprised and disappointed with the answer and asked to escalate the issue. She answered that someone will call me back and that the answer will be the same. I feel scammed and like a was dealing with professional thieves. I had never encountered in my life such a poor and dissatisfied customer service. I paid for a product to ********************** and expected to get a nice and pleasant experience which has turned into a nightmare. I had to contact ***** on my own and open a claim because Neiman Marcus refused their responsibility to refund me for a item that was never received and it was sent by a carrier that did not delivered it showing a blurry picture of a package leaved on a floor that has no visible signs of the final destination.My security camera did not recorded the delivery. I hope that Neiman Marcus refunds my money and gives me an apology.Neiman Marcus Company
Date: 06/05/2023
Dear Better Business Bureau, Thank you for taking the time to communicate to us the concern raised by our customer. Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred. Please accept our sincerest apologies for any disappointment that *** have resulted with the customer's experience with the delivery of ****************** order.We have researched our records and found that credit has been issued to the customer's credit card on 6/5/23. Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future. Sincerely, ************************** Neiman Marcus DirectReview fromNika N
Date: 06/01/2023
5 starsNika N
Date: 06/01/2023
**** made my day!! Today is my birthday and I wanted to do some online shopping but has issues with the website. **** was very professional and assisted with the issue until it was fully resolved. I would highly recommend **** as is very very prompt and quick. Some online agents are not as quick and often misunderstand issue, but **** is a great communicator and left my shopping experience enjoyable!! I will definitely keep shopping at Neiman Marcus as they offer excellent customer service and assist to clients until they are fully satisfied!!!Neiman Marcus Company
Date: 06/02/2023
Re: BBB Reference ******
Customer: Nicole
****
Dear Better Business
Bureau,
Thank you for contacting
Neiman Marcus.
It
is always gratifying when a customer shares their personal assessment
of their recent shopping experience with us.
We appreciate the
time that you took from your busy schedule to
send a compliment regarding the service you received from our associate Sade.
The
customer’s feedback has been shared with the associate’s manager.
Again,
thank you for your continued patronage. If there is anything we can do
for you in the future, please do not hesitate to contact us again.
Sincerely,
Executive
Support Specialist- Executive Offices
Neiman Marcus DirectReview fromErin R
Date: 05/26/2023
1 starErin R
Date: 05/26/2023
Order never arrived. ***** stated package was delivered and the photo attached was not of my apartment. Sent an email stating problem, did not get a response back, and received an email asking to review customer service. Went to online chat and the agent took a long time to respond, said theyd file a claim and if I ever ordered something in the future a signature would be required. I understand requiring a signature if packages are actually delivered but my package wasnt even delivered to my address, let alone from the picture it was to a street where anyone could take it. I love some of the products I get from ** and in store shopping has been good for the most part (staff has forgotten many times to add purchases to account) but online experience has been awful.Neiman Marcus Company
Date: 05/30/2023
BBB
Complaint
Re: Case # ******
Customer: **** *********
Dear Better Business Bureau,
Thank
you for taking the time to communicate to us on behalf of our customer **** *********.We are sorry
for any frustration that may have been a result of Ms. *********’s recent
delivery experience.
After a
thorough review, a credit in the amount of $423.14 was issued to Ms. *********’s
Visa account on May 27, 2023.
The time
it takes for the credit to post will vary based on the financial institution.
Thank
you for allowing us the opportunity to address our customer’s concerns.
Sincerely,
Executive Support Office – Neiman Marcus DirectReview fromAimee R
Date: 05/04/2023
1 starAimee R
Date: 05/04/2023
Do not expect to receive your package if your order online. The tracking information was never updated. I never received my order and was refunded because they were unable to track my order once it was shipped.Neiman Marcus Company
Date: 05/17/2023
We apologize for the customer's disappointing experience. Her order was shipped in a timely manner. Carrier tracking indicates that they received the package, and it was in transit as of 4/13/23. There have been no updates since. The package appears to be lost. We refunded the customer 5/1/23.Review fromTish S
Date: 04/18/2023
1 starTish S
Date: 04/18/2023
Neiman Marcus (NM) makes too much money switching and baiting customers. Today I placed an online order with NM, and today I was reminded AGAIN why I stopped purchasing from this company a year ago and had previously unsubscribed. Once again, I spent $800 and thought I was going to get numerous GREAT free gifts and a $50 NM card. However, once I paid I got an email, once again, stating that NM cancelled ALL of my free items and the free $50 card does not show on my receipt of purchase. This is the 3rd time this has happened to me. NM makes too much money not to be able to program their checkout cart to say WHILE SUPPLIES LAST, ITEM IS NO LONGER AVAILABLE PLEASE REMOVE FROM CART. Or simply JUST DON'T ADD IT to your customers carts!!!!! The free gifts and gift card is what prompted me to purchase from NM. Otherwise, I would have spent my hard earned money somewhere else that was offering a discount without the deception and headache. This is not a system error by any means. This is an intentional deceptive sales practice, which I'm shocked no one has filed a class action lawsuit against NM already.Neiman Marcus Company
Date: 05/02/2023
Dear Better Business Bureau,
Thank you for taking the time to communicate to us the concern raised by our customer.
Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred.
Please accept our sincerest apologies for any disappointment that may have resulted with the customer's experience.
We take each of our customers' concerns seriously and regret not meeting Ms. Smith's expectations on this occasion. Please be assured that we have shared his comments with the appropriate departments; as we are continuously reviewing our customers' shopping experiences and our processes to better service our customers.
Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future.
Sincerely,
Executive Support Office - Neiman Marcus DirectReview fromM. M.
Date: 04/14/2023
1 starM. M.
Date: 04/14/2023
So dissatisfied! I ordered a dress from the site on March 10th and it was indicated that the item was in stock. I just received an email stating the item is now on back order. I chatted with customer service today March 14 and was told it was indefinite and did I want to cancel. This has happened on more than one occasion and I spent a fair amount here annually. They have finally lost my business for good.Neiman Marcus Company
Date: 05/01/2023
Dear Better Business Bureau.
Thank you for taking the time to communicate to us on behalf of our customer, Michele ********.
We are sorry for any disappointment that may have been a result of her order for the Dolce&Gabbana One-Shoulder Spiral-Zip Tubino Dress being cancelled.
Our Brand Partners notified us of their inability to provide additional quantities of the dress after Ms. ********’s order was placed.
Please be assured when we advertise an item, we make every effort to provide adequate quantities to meet our customers’ needs.
We strive to provide superior customer service and quality merchandise. We take each of our customers' concerns seriously and regret not meeting Ms. ********’s expectations on this occasion.
As a further means of apology, a virtual gift card in the amount of $75.00 has been sent to the email address of *************************. Please allow approximately 72 hours for the gift card to arrive
.
Thank you for allowing us to address our customer’s concern.
Sincerely,
Executive Support Office – Neiman Marcus DirectM. M.
Date: 06/15/2023
The 75$ gift card was never sent/received. What a sham!M. M.
Date: 06/15/2023
The 75$ gift card was never sent/received. What a sham!Review fromFelisha R.
Date: 04/09/2023
1 starFelisha R.
Date: 04/09/2023
On 4/05/23 is a day in Orlando I’ll not forget. As my family and I walked towards the perfume section, this guy walked over to the Bond No 9 station and started spraying perfume and said smell this. He was not smiling or friendly. My daughter was like let me smell. I told him I was looking for something more fruity. He said well what you’re looking for if you don’t know. At this point, I walked away because he’s getting an attitude, not friendly so I’m getting a bad vibe from him.
As we walked around the side to the Maison Francis perfume, this sale associate was very friendly, but this male salesman watched us the whole time talking to the lady as she described the perfume which made us feel very uncomfortable (yes we are African Americans). Meanwhile, my mother walked over to the Tom Ford and no one asked her did she need any help or anything. The male salesman walked over to the wall to a lady and they watched us the whole time. So I walked over to the Mind Game perfume while my daughter was talking to the lady associate (who was friendly) about the Amousage fragrances while I was still listening to the sale associate talk about the Mind Game perfumes. No one offered my family the free complimentary Nespresso, water, or any assistance of other perfume. As I turn around, the guy at the Bond No 9 station continued watching me and my family while standing there talking to another female sale associate. As walked over to other station, my family and I was watched the whole time which this is an uncomfortable feeling and I felt discriminated because I was black and it felt as if I didn’t belong in the store.
After I made the purchase, the sale associates at the Tom Ford still didn’t offer us any assistance they just stood watching us as we sampled the fragrances. As we walked towards the door, no one said thank you(besides my sale associate), no smile, or come back to see us. SO SAD and I’m so upset about this bad experience.Felisha R.
Date: 04/26/2023
No one has even reached out to correct this issue.Neiman Marcus Company
Date: 04/28/2023
Dear Better Business Bureau,
Thank you for taking the time to communicate to us the concern raised by
our customer.
We would like to take this opportunity to extend my sincerest apologies
for the level of service that Ms. Randolph received from our representative
at the Orlando store.
It must have been very disappointing to feel that the customer was not being
treated with the courtesy and professionalism, she deserve.
Neiman Marcus Group is a place where everyone belongs. It is our priority
that every associate, customer and partner feel safe and welcomed in our facilities.?
The customer's concern has been forwarded to the executive office of the
Orlando store to review her concern and will contact the customer.
We take this matter very seriously. It is through customer feedback like
this that we can continue to evolve our customer experience.?
Sincerely,
Executive Support Office - Neiman Marcus DirectReview fromJudy B
Date: 03/30/2023
1 starJudy B
Date: 03/30/2023
I purchased a very expensive pair of boots from Bergdorf Goodman $1,900 . They did not fit and Bergdorf issued me a return label. I sent back the very SAME day I received them by their label, which went USPS then to Fed ex. Snail Mail.. This took an two entire weeks. Once the item was received they told me another 10 days to process the return???? They they did not process the return and I spoke with a supervisor who said that they we sending the boots back to me because they were worn??? WTF??? Sorry did I wear the shoes to the post office when I sent the return back? The very same day I received them? There is something very, very WRONG going on at Bergdorf Goodman!!! Some crazy scam.. or they don't have the money to refund me??? I have my credit card disputing & putting in a fraud claim. Completely horrible experience & upsetting waste of time. I will never purchase fro them again & I hope that you do not either.Neiman Marcus Company
Date: 04/20/2023
Dear Better Business Bureau,
Thank you for taking the time to communicate to us the concern raised by our customer.
Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred.
Please accept our sincerest apologies for any disappointment that may have resulted with the customer's experience with her return and the level of service from our representatives.
We have researched our records and found the return was processed and the
customer's account was credited on 3/30/23.
We take each of our customers' concerns seriously and regret not meeting Ms. Bell's expectations on this occasion. Please be assured that we have shared her comments with the appropriate departments; as we are continuously reviewing our customers' shopping experiences and our processes to better service our customers.
Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future.
Sincerely,
Executive Support Office - Neiman Marcus DirectReview fromAva P
Date: 03/29/2023
1 starAva P
Date: 03/29/2023
I placed an order on March 11, 2023 and as of today March 29 have not received it. Called customer service multiple times, saying that it will be shipped soon. I've ordered from other stores online and have had no issues, except for Neiman Marcus. Unbelievable!!Neiman Marcus Company
Date: 04/20/2023
BBB Complaint
Customer: *** *******
Dear BBB,
Thank you for taking the time to communicate to us on behalf of our customer *** *******.
We are sorry for any disappointment that may have been a result of Ms. ********* recent shopping experience
Due to a combination of weather conditions, limited supplies, and order volumes we experienced more challenges than expected thus causing unexpected delays in delivery.
As a means of apology, Ms. ******* was issued credits totaling $182.50.
Thank you for allowing us to address our customer’s concern.
Sincerely,
Executive Support Office –Neiman Marcus DirectReview fromLisa K
Date: 03/17/2023
1 starLisa K
Date: 03/17/2023
What has happened to NM? I ordered an in stock item on 2/22/23. It has been in process for 3 weeks now. I’ve made calls to their customer service. I get different excuses each time. The final two calls I tried to cancel the order and was told it would be 48 hours. Then called back after 48 hours and was told it might be 3 to 5 days. I have had a pending charge 4 times then money credited back 3 times. Now it’s on pending. This was a birthday gift for March 6th. So disappointed in the customer service.Neiman Marcus Company
Date: 03/21/2023
Ref# ******
Customer: **** *******
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer, **** *******.
It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is genuinely disappointing.
The order was cancelled on 3/20 and the pending charge should fall off the account in the next few business days.
Thank you for bringing this to our attention and allowing us to address our customers' concern.
Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
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