Business Profile
Department Stores
Neiman Marcus CompanyHeadquarters
Reviews
This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 162 Customer Reviews
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Review fromNicholas L
Date: 03/14/2023
1 starNicholas L
Date: 03/14/2023
I always thought Neiman Marcus was a reliable company. I'm a full-time student and employee. I work hard and I wanted to purchase my first designer item. I placed an order on the Neiman Marcus website since 2/22/23. My order has been stuck on "in process". I tried contacting customer service and I have been dealt with horrible excuses. I've been told there are shipping delays. I've been told if I want to cancel, I'll have to wait to receive the item and then return it in store. I've been discouraged to shop here again. At least notify shoppers that the delivery of the item will be longer than expected, BEFORE they make the purchase. Every week I get a notification that my expected delivery will be in a few days, but when I check the details it still says my item is in process. This just isn't right.Neiman Marcus Company
Date: 03/16/2023
BBB Review
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer ******** ******.
We are sorry for any disappointment that may have been a result of his recent shopping experience.
With the combination of weather conditions, limited supplies, and order volumes we experienced more challenges than expected.
However, Mr. ******'s order has been processed today and has an estimated delivery date of March 17, 2023. Once the order has been processed at a FedEx hub, he will be able to track the delivery with the tracking number of ************.
Thank you for allowing us to address our customer's concern.
Sincerely,
Executive Support Office - Neiman Marcus DirectReview fromOfelia A
Date: 03/14/2023
1 starOfelia A
Date: 03/14/2023
Today March 13, 2023 at 3:17pm PT, I called to the gift card department with an inquiry I had regarding an offer. The female agent who answered (which I didn't get her name) was very rude, raising her voice at me and made me feel very uncomfortable. We (my family and I) spend a lot of money in the store to be treated like that. I am not willing to spend any more money at the store with that kind of service. They should train their agents for better customer service, cause apparently they don't know how to treat them well.Neiman Marcus Company
Date: 03/16/2023
RE: BBB Reference # ******
Customer: ****** ******
Dear Better Business Bureau,
Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.
We contacted the customer directly and left a voicemail to apologize but we have not heard back.
Also, the customer's feedback has been shared with the appropriate department as we constantly strive to improve the shopping experience for our customers.
Thank you for allowing us to address the customer's concern.
Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Review fromStephanie B
Date: 03/14/2023
1 starStephanie B
Date: 03/14/2023
Order 2 pairs of shoes online (value over $1k) from Neiman Marcus. Was scheduled to deliver on a Monday and Tuesday but instead delivered early on Sunday without notification. While at church, package was stolen from porch. Police report was put in and response was not much they can do about it. Report to Neiman Marcus about the situation and they said nothing they can to about it either. As a company. I would think over a certain value of the product, the company would expect a signature of proof of receipt from costumer or have insurance as an option. In this case neither was an option; and the company claims its my responsibility. Now Im out over $1,000 with nothing. I thought it was the sender responsibility to make sure the customer get their product. No insurance was offered nor proof is signature .. frustrating Terrible company policyNeiman Marcus Company
Date: 03/17/2023
Re: customer ********* **********, ******************* (zip code: *****)
Dear Better Business Bureau,
Thank you for the opportunity to respond to the review posted by Ms. **********.
Please allow us to apologize to the customer for the disappointment she experienced.
Ms. ********** reported that she did not receive her two packages.
Our research supports the carrier's claim that the items were successfully delivered. Per our current guidelines, no signature was required at delivery. We regret that we are unable to replace or refund the items in question.
The customer's remarks have been shared with the appropriate department.
We feel this to be a closed matter.
Thank you.
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview fromCalvin M
Date: 03/11/2023
1 starCalvin M
Date: 03/11/2023
I placed an order on 2/23/23 and chose 2 day shipping with ShopRunner and theres still no change to order status (still says in process). Ive tried reaching out to customer service several times - via email, chat, and text - and NO ONE has been able to provide any kind of information regarding my order. *** even tried to cancel my order but was reassured that my order would be delivered by 3/9/23. I even received two bogus emails with expected delivery dates, first one being 3/3/23. It is now 3/11/23 and theres no update to the order status and no tracking information. But my credit card was charged at the time the order was placed, of course. Just send me my stuff or give me my money back!Neiman Marcus Company
Date: 03/14/2023
RE: BBB Ref#: ******
Customer: ****** **********
Dear Better Business Bureau,
Please allow us this opportunity to sincerely apologize for any frustration caused in the customer's shopping experience with us regarding the online order.
It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is genuinely disappointing.
We have been experiencing some unexpected and unprecedented delays in shipments to our customers. We are working diligently to get these issues resolved as soon as possible.
Per our records, the order has shipped as of March 11, 2023, and has been delivered to the recipient on March 13, 2023.
Thank you for allowing us to address the customer's concern. We truly regret not meeting the customer's expectations on this occasion.
Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview fromMaloy A
Date: 03/11/2023
1 starMaloy A
Date: 03/11/2023
I ordered my wife a pair of shoes on Thursday 3/9/23. ***** at Neiman Marcus said they were going to overnight them. We go in on Saturday 3/11/23 to check on them ,thinking they were in the store.No,they didn't process the order until Friday and they don't do anything on the weekend. To me, overnight means the next day. So now my wife's birthday gift will be in the store on Monday 3/13/23.Sad thing is my wife's birthday is on 3/12/23...I'm not real happy with Neiman Marcus right now.Neiman Marcus Company
Date: 03/15/2023
Dear Valued Customer,
We would like to thank you for providing feedback regarding your recent shopping experience with us and would like to apologize that your purchase was not available for the occasion on which you purchased.
Overnight orders placed after noon do not process until the next business day, if the item is in stock and does not ship from a Neiman Marcus store.
Please see our website for shipping time frames.
****************************************************************
Thank you for shopping with us! We hope to have the opportunity to serve you in the future.
Regards,
Neiman Marcus Corporate Office
******, Tx *****Review fromOlivia W
Date: 03/10/2023
1 starOlivia W
Date: 03/10/2023
An absolute NIGHTMARE!! My husband ordered me a ********************* bag weeks ago and it still says in process. Each time he has reached out to customer service they keep telling him that the delivery date is getting pushed back. Just tonight he reached out again and they responded that the bag is no longer in stock EXCUSE ME?! It was ordered when in stock and the delivery kept getting pushed back due to warehouse changes. I call BS. This company is doing a very poor job for carrying such quality and expensive products, all the reviews prove it too. Save your money or buy from somewhere else thats actually reliable. Highly disappointed!!Neiman Marcus Company
Date: 03/14/2023
RE: BBB Reference # ******
Customer: ****** ******
Dear Better Business Bureau,
Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.
It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.
We contacted the customer directly and left a voicemail to apologize but we have not heard back.
Also, a request has been submitted with the appropriate department, to cancel the order.
Thank you for allowing us to address the customer's concern.
Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Review fromSEAN R
Date: 03/07/2023
1 starSEAN R
Date: 03/07/2023
BUYER BEWARE IF YOU ORDER ONLINE!!
I tried ordering items several times. The order goes through. Then I get an email saying Neiman Marcus "cancelled" the order. My last two orders (**** and ****) were cancelled. They will then hang onto your money for a week before it is refunded. This is a huge inconvenience. It sounds like false advertising (Item available then not provided to the customer).Neiman Marcus Company
Date: 03/10/2023
RE: Ref# ******
Customer: **** ******
Dear Better Business Bureau,
Thank you for taking the time to communicate to us the concern raised by our customer.
Our goal is to address our customers' feedback, to evaluate and research their concern,
and to provide the best solution available or an explanation of what occurred.
Please accept our sincerest apologies for the cancellation of Mr. ******'s orders.
Please be assured, when we advertise an item, we make every effort to provide adequate
quantities to meet our customer's needs. The merchandise were depleted in stock in our
Online division and our stores. We were unable to obtain more merchandise.
We would be happy to assist Mr. ****** in locating a comparable alternate items. He may
contact one of our representatives at **************.
Thank you for allowing us to address the customer's concerns. We hope to have an opportunity
to serve the customer better in the future.
Sincerely,
Executive Support Office - Neiman Marcus DirectReview fromMaira C
Date: 03/06/2023
1 starMaira C
Date: 03/06/2023
I had a horrible experience with this company. I placed an order this past Friday. When I received the initial email regarding the order I noticed it was for the wrong size so I called and spoke to Fernando who assured the right size will be sent, that it was only a glitch and and he made 3 notes for the right item to be sent,he also offered to ship the item standard overnight delivery free of charge and said I should receive the item by Monday, he also said I would be receiving an email in the next 24 hrs, I didn't receive the email so I called Saturday and was told by a rep again that I was going to be receiving the item on Monday. I checked yesterday since I had not received any email updates regarding shipping and when I logged into my account no orders showed. I searched the order as a guest and I was able to locate it only to learned it was canceled so I called again and the rep I spoke to said the I would receive the item tomorrow (Monday) so I then asked her then why does it show on my end my order was canceled, she didn't know what to say. I told her this was a bad experience, she then said is there anything else you need? Like that's how you treat your customers? Not to mention about an hr after I receive an email saying my order had been canceled as I had requested?? Wow!Neiman Marcus Company
Date: 03/10/2023
RE: Ref.# ******
Customer: ***** *********
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer, Maira *********.
Please allow us the opportunity to apologize for any frustration that may have been caused during the customer's shopping experience with us.
Our goal is to address our customers' feedback, evaluate and research their concern, and provide the best solution available.
Upon researching our customers' concern, there was a clerical error on Ms. *********s' order. We have reached out to the appropriate internal parties to resolve.
Furthermore, we have also called our customer to place another order for her.
Thank you for allowing us the opportunity to address our customers' concern.
Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus DirectReview fromNikole M
Date: 02/21/2023
1 starNikole M
Date: 02/21/2023
I had a horrible experience with this company. **************** was awful and the product that was ordering was not only late but in awful condition. When I tried to get help with replacements, the representative said it was nothing she could do. This company should be ashamed of themselves. This is nothing short of "robbery!" You would think that the quality would be near perfection for what they charge. I'm aware that things happen that *** be out of their control but to not try and be more helpful or helpful at all is insulting and unacceptable!Neiman Marcus Company
Date: 02/24/2023
Dear Better Business Bureau,
Thank you for taking the time to communicate to us the concern raised
by our customer.
Our goal is to address our customers' feedback, to evaluate and research
their concern, and to provide the best solution available or an explanation
of what occurred.
We wish to sincerely apologize for any disappointment that may have
resulted with the customer's shopping experience.
We take each of our customer's concerns seriously and regret not meeting
the customer's expectations on this occasion. Please be assured that we
have shared her comments with the appropriate departments; we know they
will follow-up with their team accordingly.
To further express our apology, we are sending to the customer's email, a gift
card in the amount of $ 100.00.
Thank you for bringing this to our attention. We hope to have an opportunity
to serve you better in the future.
Sincerely,
Executive Support Office - Neiman Marcus DirectReview fromKritter K
Date: 02/17/2023
1 starKritter K
Date: 02/17/2023
Ordered online, some makeup Feb. 8th, emailed a few days later asking for tracking number, response was it was being sent from 'a store', not offering a particular store... and that it should be mailed around Feb 21st... still waiting for some kind of communication regarding perhaps 'your order will be shipped by this date, from this store', or whatever... emailed again this morning, so far no response. Will never order from them again and will report to credit card fraud ***** if items are not received next week. This is not the 1970's... online ordering should be smooth, quick with proper communication. They seriously lack in ***********.Neiman Marcus Company
Date: 02/21/2023
RE: BBB Reference # ******
Customer: ******* ******
Dear Better Business Bureau,
Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.
It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.
We contacted the customer directly and left a voicemail to apologize and advise that the item is in transit and expected to arrive on February 22, 2023.
Thank you for allowing us to address the customer's concern.
Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Kritter K
Date: 02/23/2023
The package was received today February 23, 2033. There was an additional delay of promised delivery.
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