Business Profile
Department Stores
Neiman Marcus CompanyHeadquarters
Reviews
This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 162 Customer Reviews
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Review fromJeanette N
Date: 07/05/2023
1 starJeanette N
Date: 07/05/2023
BUYER BEWARE!!!! I have only ever tried ordering from Bergdorf Goodman online and BOTH times I was sold an item that was marked in stock, only to be left waiting for weeks and ultimately told the item is no longer in stock. The online chat and customer service will run you around and repeatedly change answers. I would NOT recommend shopping here. There is a good reason that there are so many bad reviews here.Neiman Marcus Company
Date: 07/07/2023
Re: customer: ***************************, *********************** (***************)
Dear Better Business Bureau,
Please allow us to apologize to ************** for the delay in processing her order.
The order was sent to the store for fulfillment. The store has determined that they no longer have this item. They have canceled the order. The customer will not be charged, and no additional credit authorizations will be processed.
We regret that we were unable to provide a better outcome in this instance.
Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview fromIvy F
Date: 07/02/2023
1 starBergdorf returned a dress to me claiming it was damaged when their was no damage and all tags were on no one in customer service will helpReview fromMaria G
Date: 07/01/2023
1 starMaria G
Date: 07/01/2023
A SCAM! my order was delivered late and not received. They told me that they are not responsible for the package and that its too bad for me. Im appalled that a luxury retailer would treat their customers this way. I had to contact them several times. The first customer service rep said Id be refunded or get w reshipment. Days went by and heard nothing. Every other rep says sorry too bad your claim was denied. This is a bs claim process and they are HORRIBLE. Do not buy from them!!Neiman Marcus Company
Date: 07/09/2023
BBB Review
Re: Review # ******
Customer: *******************************
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer ********************************
We are sorry for any disappointment that *** have been a result of Ms. *************** shopping experience.
A credit in the amount of $150.45 was issued to ********************** **** account on July *******. The time it takes to post will vary based on her financial institution.
Thank you for allowing us the opportunity to address our customers concern.
Sincerely,
************************ Neiman Marcus DirectReview fromKathleen Y
Date: 06/29/2023
1 starKathleen Y
Date: 06/29/2023
My complaint is with Bergdorf Goodman which is a part of Neiman Marcus Group. I returned via ***** a pair of shoes I purchased in the *** ********** store. I have the tracking number. This was May 26th. It was delivered and accepted by ************** on May 30th. The purchase amount was for $1149.95 and today--June 29th--I still have not received my money back even though I have had countless email and voice conversations with "customer service" reps. ********************** has my money AND merchandise! Terrible service.Neiman Marcus Company
Date: 07/06/2023
Re: BBB Reference 402974
Customer: *****************************
Dear Better Business Bureau,
Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.
It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.
The customer has been contacted ************************ via email and advised of her credits and attached the refund receipt.
Also provided contact information if she would need further assistance.
Thank you for allowing us to address the customers concern.
Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview fromJacqueline T
Date: 06/29/2023
1 starJacqueline T
Date: 06/29/2023
Terrible customer service Sent me a purse 775 which was supposed to have a detachable pouch inside. They sent it without it! I sent it back Im never ordering from there again it took forever to get the prepaid postage done with them over the phoneNeiman Marcus Company
Date: 07/05/2023
Dear Better Business Bureau, Thank you for taking the time to communicate to us the concern raised by our customer. Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred. Please accept our sincerest apologies for any disappointment that *** have resulted with the customer's experience with the delivery of the handbag and the level of service from our representative. We take each of our customers' concerns seriously and regret not meeting the customer's expectations on this occasion. Please be assured that we have shared the customer's comments with the appropriate departments; as we are continuously reviewing our customers' shopping experiences and our processes to better service our customers. Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future. Sincerely, ************************** Neiman Marcus DirectReview fromKate Z
Date: 06/28/2023
1 starKate Z
Date: 06/28/2023
Complete scam! They promised two-day delivery but didn't even ship the items for weeks. Their customer service is absolutely terrible, providing no solutions whatsoever. And when you request an order cancellation, they offer a worthless gift card instead of allowing you to choose a refund to the original payment method.Neiman Marcus Company
Date: 06/29/2023
Customer: ****************************
Dear Better Business Bureau,
Please allow us to apologize to our customer for her disappointing experience.
We have contacted her directly to offer personalized assistance.
Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview fromAngela R
Date: 06/27/2023
5 starsAngela R
Date: 06/27/2023
Dont understand these low reviews?!?! In-store or on-line, new or returns, Ive never had anything but spectacular service. Yes, occasionally an item is not always available, pesky porch pirates pilfer or a good coupon/gift card expires,,,,,,********************! There is no conspiracy.. Anyways, I was in town for the *********************** Concert in ******* and dropped in Neimans for some restorative retail therapy. I love new perfume, always the right size, always fits. I usually shop in ******** at ***************, but decided to go visit ******** Ave and was glad I did. I wanted a fragrance update and they had a specialist - Mr. ******************** Very knowledgeable about the perfumes notes, the history of the house, and the best application. He shared interesting things about the industry; Mr. **** is a man of information. He advised to go outside in the lobby to be able to experience both scents fully and make my final selection, Baccarat Rouge 540 de Parfum, with Creed Love in White second. Made a lot of difference! **** also fixed my expired card with customer service, and didnt lose his cool when my phone number didnt help her find it in their system. He was very nice thru a tedious process, kept his sense of humor and made me feel at ease. What could have been a tense half hour, turned into a lovely shopping experience I wont forget to go with my ******* trip/concert. I cant forget to tease my CA at Plaza, the bar has been raised. Well done Neiman Marcus and team associates. Ill be traveling back soon to *************** to shop a new fragrance with my new friend, ******************** Positive reviewNeiman Marcus Company
Date: 06/29/2023
Dear Better Business Bureau,
We would like to thank **************** for the positive comments about her shopping experiences.
We have shared her remarks with the management team at our *************** store.
Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus DirectReview fromMonique T
Date: 06/16/2023
1 starMonique T
Date: 06/16/2023
I would like to start saying that I feel completely scammed by Neiman Marcus after purchasing an order that was not received. I contacted customer service on 06/06/23 to start a claim. No claim number or confirmation email was received. I contacted customer service to follow up about my claim on 06/06/2023,i was told that i have to contact the company that delived my package which was Needitnow,and they told me they dropped my package at my front door at 10:06am which i was at work until 5pm.no package was at my door when i reached home now no one will help me.can someone please contact me. *************************Neiman Marcus Company
Date: 06/22/2023
BBB Review
Re:Review # ******
Customer: *************************
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer, **************************
We are sorry for any disappointment that *** have been a result of ************** recent delivery experience
.
************* claim that the package was not delivered has been thoroughly reviewed.
While our carrier, Need It Now, provided proof of delivery, after careful review we have decided to approve Ms. ****** Parcel Loss Claim.
A credit in the amount of $364.73 was issued to ************** **** account. The time it takes to post will vary based on ************** financial institution.
To avoid future orders being losses, any orders placed going forward will need to be set to be delivered to a ***** location or a Walgreens ***** pick up location. Any orders not shipped to one of these locations will be cancelled.
Thank you for allowing ** to address our customers concern.
Sincerely,
************************ Neiman Marcus DirectReview fromDani C
Date: 06/14/2023
1 starDani C
Date: 06/14/2023
They consistently delay your orders. They are not honest and upfront about what products they have. You order something and immidiately they send you a delayed email. This has happened the last 4 times Ive ordered from them and will no longer be purchasing from this store!!!Neiman Marcus Company
Date: 06/15/2023
Dear Better Business Bureau, Thank you for taking the time to communicate to us the concern raised by our customer. Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred. We are terribly sorry for any disappointment that *** have resulted with the backorder delay of the order.All items online and in our catalogs are advertised in good faith. Certain items are subject to unexpected production delays. We do everything possible to secure these items and fill your order as quickly as possible. We take each of our customer's concerns seriously and regret not meeting their expectations on this occasion. Please be assured that we have shared the customer's comments with the appropriate departments; as we are continuously reviewing our customer's shopping experiences and our processes to better service our customers. Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future. Sincerely, ************************** Neiman Marcus DirectNeiman Marcus Company
Date: 06/15/2023
Dear Better Business Bureau, Thank you for taking the time to communicate to us the concern raised by our customer. Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred. We are terribly sorry for any disappointment that *** have resulted with the backorder delay of the order.All items online and in our catalogs are advertised in good faith. Certain items are subject to unexpected production delays. We do everything possible to secure these items and fill your order as quickly as possible. We take each of our customer's concerns seriously and regret not meeting their expectations on this occasion. Please be assured that we have shared the customer's comments with the appropriate departments; as we are continuously reviewing our customer's shopping experiences and our processes to better service our customers. Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future. Sincerely, ************************** Neiman Marcus DirectReview fromLiz n
Date: 06/12/2023
1 starIt's a truly disgusting shopping experience. There was only one pair of shoes available in my size as a final sale item. I noticed that registering a new account would give me a 15% discount on my first order. I successfully placed the order, but two days later, they canceled it, claiming there was no stock available. Then, a day later, I received a message saying the item is back, with the same size and only one available. I tried placing the order again but found out that the new customer 15% coupon was no longer valid. So, I registered with another email and made the purchase again. However, on the 12th at 12:00 PM, my order was canceled once more. To add insult to injury, at 12:20 PM, my other email received a notification saying the item is back, with the same size and only one available! How dare you! It's absolutely disgusting. If new customer discounts are not applicable to final sale items, then please don't allow their use from the beginning, instead of canceling the order after two days! I will never look at anything from this store again! Negative review!
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