Complaints

This profile includes complaints for TicketSales.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketSales.com

  3824 Cedar Springs Rd # 801-4866 Dallas, TX 75219-4136

• 

  TicketSales.com

  128 Sunset Blvd #1332 New Castle, DE 19720

• 

  TicketSales.com

  301 Arizona Ave Suite 210 Santa Monica, CA 90401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Ticketsales.com off ****** search on March/23/23. Was lunch time, they were the first on the list of results for TLC Show On July 13 in ********! I grew up listening to them! Now I just want my Money refunded in Full! as I do not want a cent of mine going to this ********************** They have zero Desire to assist any customer concerns. ********************** is out of ****** ***** I was NOT able to find this on there website. Learning too late this is not a credible Vendor! Scam! When I first went to the website it was advertising tickets for super cheap and they are almost sold out nobVIP tickets left act fast!! which I found out later on is not true there is still VIP tickets available, ticketmasters is where u want to look, they are also far cheaper than what ticketsales.com is charging people. So I was buying four tickets in a bundle and they were ranging from the price of $120 to $335 for all four tickets, I first chose the more expensive ones to find once I filled out my information the price jumped from 335 to over $1,400!I backed out and I chose one of the options for $121, same thing jumps to $******. at this point I had already put in my banking information! And had to get back to work! Unable to reach ticketsales.com help, I checked bank where there was a pending transaction for ****** and was hoping to intercept before $ went through, after work I see the pending amount was not taken, but ******! over 200 more than pending ORDER TOTALon reciept.They informed me via email I wont recieve my tickets until I completed a series of tasks?! Won't get them till July?! The Rep I spoke with assured me that she's aware I was NOT able to see that the $ amount billed to me was in fact USD until AFTER the $ was taken! No refunds have a good day?! I assured "****** agent #*******"In regards to my order #********, I would be contacting BBB for help in getting a full refund for the 4 tickets I never recieved after being tricked Ticketsales.com Help BBB! Thank you

  Business Response

  Date: 04/01/2023

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We would like to provide our customer with a positive resolution; however, we have been unable to contact the customer directly. As such, we request that they contact our customer service team if they would still like a resolution for their concern.  
  
  Regards,
  TicketSales.com

  Customer Answer

  Date: 04/03/2023

  I am rejecting this response because:   

       I have not been offered a deal as of yet.  Have been on hold with them for 15 minutes and it's just silent. No automated recording telling a wait time, or hold music.. I could hear the main menu loud and clear . But once I selected #2 it's been dead silent?!         Will update you once I am able to contact ticketsales.com

  when I do I will be requesting a full refund of the 697.94

   Thank you 

        *************************

  Customer Answer

  Date: 04/07/2023

  Hello so I have contacted the ticketsales.com help line which is

  (888) 729-4718 2 days ago I spoke with a man who assured me that if I call back the next day during business hours that I would be able to be transfered to the head office that deals with refunds and I would be refunded.. I called back today and spoke with a man who informed me that they will not do a refund on a show that has not been canceled.. I stressed to him that I was emailed by ticketsales.com in regards to a resolution offer and he assured me that was the final word.. he than refused to transfer me to any superior and said they were unavailable ! At 3 in the afternoon. I asked that he please just transfer me to someone else equal to his position and that was also a no.. my final request was for his agent number which he claimed for security purposes he cannot give his information to me?!!? I explained to him that, this is the purpose of an agent number is so customers you are to be helping, can refer back to the information you have given them?!?? No willingness to budge left me no choice but to wish him a good day and try my luck with the next rep that's answers my call!! .. not getting far with this but will update after my next attempt.   Thank you

  Taryn

  Business Response

  Date: 04/11/2023

  Thank you for this additional response. We appreciate the opportunity to further address our customer's concerns. As previously stated, at TicketSales.com customer service is our priority. We would like to provide our customer with a positive resolution; however, we have still been unable to contact the customer directly. As it stands, reasonable steps have been taken to resolve this matter and as such we consider this claim closed. We will continue to welcome our customer to contact customer service to receive a resolution to their concern. 
  
  Regards,
  TicketSales.com

  Customer Answer

  Date: 04/12/2023

  Hello so they have not contacted me.. one of the 5 different reps I spoke with from the company did mention my phone number was in there system incorrectly I gave him the correct # and he said he updated it but I still have not recieved or missed any calls from them

  .. my number is ************ if you relay it to them I will try again as well thank you

  Business Response

  Date: 04/28/2023

  Thank you for responding. We appreciate the opportunity to once again address our customer's concern. We have continually offered our customer a resolution to this matter provided that we can discuss the issue with them. We have been reaching out to our customer at the phone number provided and have been unable to reach them. Since we have made numerous attempts to contact and resolve this matter we will now consider this claim closed. A resolution will remain available for our customer should they contact us directly. 
  
  Regards,
  TicketSales.com

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not identify themselves as a ticket resaler.. they charged me twice what the ticket sales price was for monster jam tickets and reserved the worst and cheapest seats there for capitalizing even more ... $150 for three tickets is shat i wanted to buy and they charged me $400 .. this is a shameless business

  Business Response

  Date: 04/03/2023

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
   
  Regards,
  TicketSales.com

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23/23 (today) I went online to purchase tickets for *********************** show in ****** for September/23.I thought I was on the venue site (********) and honestly it looked like it. I looked for and found tickets and no where did it indicate these tickets were in USD until the very end and it was off to the right in small letters next to the total which I just saw out of the corner of my eye as I clicked submit. I immediately looked for a customer service number to call but the link on the email that was sent was broken. Regardless, I was able to find a number and call within 5 minutes. They stated they could not cancel or refund my order. I then went to the venue site and checked the same seat row and see that if I had bought the tickets through the venue, I would have paid $113 CAD each. This site charged me the equivalent $585 CAD for two tickets!! That's more than twice the price. They have also not indicated when I will receive the tickets so I have nothing to show for the purchase. I think their practices are fraudulent and would like my money back.

  Business Response

  Date: 04/03/2023

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 04/03/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 tickets for the shakey ****** concert. They listed the price as $124 each. After purchasing I was charged $326.87. The tickets apparently aren't even on sale yet so how could they have them for sale???

  Business Response

  Date: 04/01/2023

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
   
  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 04/01/2023

  I am rejecting this response because:   

  The business called me and told me that it was my fault and that I accepted responsibility because i didnt click on the 3 pixel text that opens a menu showing the rest of the charges. Upon consulting with my attorney I was informed this is illegal and he prepared a demand notice to send. The buisness at first offered me a "partial refund" of the fees but when I informed them about the upcoming demand notice they changed it to a full refund

  They claimed to send me a refund after 3 buisness days but it was never received. I called my bank and was told there was no incoming balance changes and that the funds were no longer pending and the charge had posted. Upon calling ticketsales.com To check on the status and ask why the funds were taken they informed me they don't do refunds and to try calling a different team. That team of course isn't reachable through the phone line.

   

  I have yet to receive my refund and ticketsales.com is misrepresenting their position to the BBB.

  My next step is to send the charges to collections in accordance with my local state law. 

  Business Response

  Date: 04/26/2023

  Thank you for responding. We appreciate the opportunity to further address our customer's concerns. At ******************** customer service is our priority and we discussed this matter with our customer on 3/28/2023. As previously stated, we have provided our customer their desired resolution and a full refund was remitted to the original method of payment as of 4/7/2023. If our customer has been unable to locate these funds we recommend they contact their financial institution. As it stands we consider this matter resolved. 
  
  Regards,
  TicketSales.com

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/22/23 I went to what I thought was The ************************ website to purchase tickets to a concert. Instead I was on a 3rd party resale ticket site called Ticketsales.com no where on their website did they say they were a resale site. They had a map of the Venue and the seats I wanted. The price per seat was $198.00 they also let me purchase ticket insurance for $16.00 per ticket. No where did I click on anything to agree to all sales final. Only after I purchased the tickets and received my confirmation email did I see this was a resale 3rd party site. Only then did I see a service charge of $172.26! And an electronic transfer charge of $7.50 for a total of $773.76! Then I noticed the "seller" would transfer my tickets on 7/30/23 for a concert on 8/01/23. Then I noticed a different party would be charging me for insurance later. After seeing all this for the first time is when I realized I had been scammed! I immediately notified my wife. And she tried to cancel the CC payment but was too late. She contacted Ticketsales.com customer service to get money back. They told her I signed and agreement that all sales were finale. I never signed anything of that sort. I would like my money back! Because I was over charged and subjected to undisclosed fees and I probably won't get tickets. Thank you for your time.

  Business Response

  Date: 04/01/2023

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We would like to provide our customer with a positive resolution; however, we have been unable to contact the customer directly. As such, we request that they contact our customer service team if they would still like a resolution for their concern.   
  Regards,
  TicketSales.com

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone through the venues website and was redirected to ticketsales.com, The cost of the tickets was double what they should have been. When we arrived at the venue will call the address on the tickets was incorrect, we were informed we had purchased through a third party from someone who had done a bulk purchase of tickets, the entire representation was a complete fraud on ticketsales part as they never informed us how the sale was processes, not until we arrived at ************* booth to get our tickets we were informed how this scam works. I fully intend to find the home/business office of ticketsales.com and work with the states AG offices to log a complaint about the Shady business practices at Ticketsales.

  Business Response

  Date: 04/14/2023

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
   
  Regards, 
  TicketSales.com 

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, 3/20/23 I was trying to purchase theatre tix as a birthday gift. By all accounts thought I was on the venue site and somehow ended up on this rogue site, ticket sales.com, which to my recollection provided no reference or prompt at time of shopping that I was somehow routed to a third party platform. Once identified Section of venue with available seating, could not figure out how to see exact seats, and price per available seat. Kept clicking thinking it would provide selection option. Then once I entered payment info the total price went up another $153 dollars and there was no indication of a fee, approx fee, or if there was a will call option to avoid any fees etc. Then in my attempt to "cancel" transaction within consumer protection window of 60 minutes from time of submittal, the "contact" link was broken on the ticket sales.com site and directed me back to a different ticket purchasing page. Then I proceeded to use their chat feature and got the run around e.g. customer service not available at this time etc. Very deceptive operating practices with no viable recourse. It looks like this operation is in ***** but my next step is to contact my state's *********************** for resolution. I will be asking for a full reimbursement and dispute charges with my credit card company.

  Business Response

  Date: 04/13/2023

  Thank you for reaching out to us. It should be noted that our customer filed a dispute with their financial institution and while it remains open, we are unable to compensate them due to the nature of the dispute process.Please note that we have attempted to contact our customer but have been unsuccessful, regardless we will continue our efforts. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.
  
  Regards,
  TicketSales.com

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketsakes.com fraudulently interrupted and redirected an online purchase being completed directly with the venue. It is not even possible for ticketsales.com to purchase these tickets today as they are only available on a membership priority. We have tried to contact ticketsales.com to reverse these charges and have no luck speaking directly to an agent. These fraudsters need to be stopped.

  Business Response

  Date: 04/04/2023

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
   
  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 04/04/2023

  Hello BBB-

  i received a call today 4/4/23 from Ticketsales.com finally offering to give a full refund. They say it can take up to 3 business days to see refund so I will be watching for that refund transaction and then will be ready to close this matter. Thank You for your help with this matter.

  ***********************

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased "tickets" December 22nd as a Christmas gift for a show on March 18th. Ordered the "premium" best seats in the house type of tickets. Turns out, the tickets were not even valid, were evidently purchased by Ticketsales.com from another scam company, ************************ Tickets sold were in an area that didn't even have seats from the venue, i.e. Orchestra seating, row Z did not exist.Customer service was contacted and since I filed a claim with my credit card company they stated they would not be able to comment.Ticket price was 5 times the cost of the best seats ** the venue.

  Business Response

  Date: 04/04/2023

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns and provide an amicable resolution to this matter. However, in addition to this claim the customer has opened a dispute with their financial institution regarding this order. We have addressed this and the dispute was ultimately ruled in our customer's favor as decided by their financial institution. As such the customer was compensated by their bank through the dispute process. If our customer has any further questions regarding this dispute or its outcome, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed. 
  
  Regards,
  TicketSales.com

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-3-2023 I went to what I thought was the ************** website to purchase 3 tickets for the May 10 event. I thought I purchasing 3 tickets at the posted seat price of 248 dollars each. The site showed 745 dollars which I was lead to believe that was the total for three tickets. Due to my poor eyesight I did not see the small " ea " with the 745 price. The credit card information was obtained by the site prior to displaying the complete invoice line item breakdown of charges. I was lead to believe again that my total was 745 with maybe some added taxes. There was no mention of fees or surcharges made prior to placing the order. Much to my dismiss the total charges were not revealed until after card was charged and I obtained a copy of the printout. The total I was charged was $2848.08. This was deception. I Immediately called customer service listed to cancel but was advised of the no refund policy and was refused further assistance. I understood there would be some fees but to represent the price without the breakdown of total or without a full invoice prior to placing order should be illegal. I am requesting a full refund of $2848.08 and cancellation of tickets. I was not aware that this was not ****************** website until the print out was received. Very disappointed.

  Business Response

  Date: 04/03/2023

  Thank you for reaching out to us. We have attempted to get in contact with our customer to offer an amicable resolution, however we have been unsuccessful but will continue our efforts. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.
  
  Regards,
  TicketSales.com