Business Profile

Hospital

Tenet Healthcare Corporation

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Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

114 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Date of Services: 02/07/2022-02/09/2022 -I had my daughter on 02/07/2022 and I am covered by two health insurances and should not have a bill with the hospital. -Since 2022, I have been trying to resolve this issue SINCE when I first received this bill. -Every time I contact my secondary insurance and every time I talk to someone, they always mention that the hospital is the one with the issues reading the ****
Business Response
Date: 08/15/2024
To Whom It May Concern:

Thank you for bringing ******************* ****** concerns to our attention.Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******************** please feel free to contact our office at **************.
Customer Answer
Date: 08/15/2024
I have updated ALL insurance (Aetna and Amerigroup) with the correct information needed. I as well updated that info with the hospital since I first received the bill for this. **** has NEVER been insured with BCBS at the time of service!!! My husband and I did not get married until April of 2023. Prior to that **** has ONLY had Aetna as primary and ******** secondary!!! I dont know how many time Ive repeated myself with that information to the hospital, Aetna AND ********!!! Get this fixed ASAP!!!
Customer Answer
Date: 08/15/2024
And look at the fact that the last names are not even matching on my documents!!! This is very frustrating when ** getting penalized for being the middle man between the hospital and the insurance's. Since day one, Ive given the CORRECT information to the hospital and the insurances.
Customer Answer
Date: 08/15/2024
The documents
Customer Answer
Date: 08/15/2024
Also, ***** who states thats shes supervisor at Northcentral Baptist has called me on the 6th and 13th of August to (again) get the correct info and now I get this letter from the hospital dated 08/15/2024. She told me that everything is still being processed but now it doesnt seem like it is since Im getting a letter dated today about needing the correct information. So again.. what is going on?!
Initial Complaint
Date:07/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was admitted to the hospital after suffering major fire ant bites and having an allergic reaction on Wednesday, July, 17, 2024. The doctors and nurses were fantastic and very helpful, immediately attending to my care. However, while I was lying in my ER bed on three tablets of Benadryl and various medications to manage my severe allergic reaction, a gentleman named ****, who introduced himself as the manager, entered my room. He started asking me a barrage of questions about where Im from, my background, and what I do, all while I was heavily medicated and disoriented. **** then left and returned with a bill for about $700, saying I needed to pay 30% of my portion immediately, which was $3700. This confused me greatly, as I was still lying in bed, in the *** under the influence of numerous drugs. I called ********** Blue Shield, who were also perplexed. On a recorded line with them, *******, a supervisor, helped me navigate the situation because I was completely out of it. Another man, claiming to be the nurse manager, entered and was very aggressive, asking me what my problem was while I was clearly lying in an ER bed. He then brought in the head of administration. Exhausted and desperate for peace, I finally asked her what I needed to do to get them to leave my room, so I could relax and get discharged. I ended up handing over my credit card, telling them to charge the whole bill, just to get them to leave. I am definitely reporting this incident to the Better Business Bureau, and ********** Blue Shield was very upset as well. No one should be treated this way, especially not while still in the facility and under medication. The head of administration claimed this happens all the time at every hospital, but in my 53 years, Ive never experienced anything like this. This is not how professional ****** care professional handle themselves, They should be ashamed of their behavior.
Business Response
Date: 08/06/2024
To Whom It May ********************* you for bringing Ms. ***************************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ******************, please feel free to contact our office at **************.
Initial Complaint
Date:07/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter ************************************* went to the emergency room at ************************************** Hospital on 7/24/22. At the visit I provided her primary and secondary insurance. Since then I have been getting a bill for $433+ because there have been issues with billing her secondary insurance. The ** admitting person did not enter her secondary insurance in at the time of the visit. When I got a bill I called and provided the secondary insurance. The person on the phone entered the information incorrectly (included the group # with the ** #). So when they attempted to bill, my secondary insurance kept denying the amount due saying they couldn't find our policy. I've been getting bills for 2 years and every bill received I've called FVRH and attempted to correct this issue. Not only does my daughter have a primary and secondary insurance. My secondary insurance is through Tenet which is the company that also owns FVRH. My copay should either be waived for visiting a TENET facility OR I should only owe $100 for a ** visit. Either way, I've done my due diligence by calling more than 10 times in the last two years trying to work with FVRH. I've spoken with numerous managers and supervisors trying to resolve this issue. Names of FVRH employees are ****, *****, *****, ***** (again), ********************** (again), ******, ****, ****, ****, *****, *******, and *****. In addition we have done 3 way calls between FVRH and BCBS to try and resolve the issue with BCBS explaining in details WHY their bill was being denied. Because we are now past the 1 year window of her visit and billing BCBS is denying the claim completely. FVRH is saying I owe the balance amount of $433+. I do not feel I should be paying this amount because of their lack of competence and resolution when I have spent several ***************** on the phone in trying to resolve this for them. In addition to every phone call I've made to them they've claimed they would escalate for review and call me back which they fail to do.
Business Response
Date: 07/25/2024
To Whom It May ********

Thank you for bringing ***************************************** concerns to our attention. Attached,please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ************ please feel free to contact our office at **************.
Initial Complaint
Date:07/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I fell on December 26th and was took to Piedmont by ambulance , 3 X-ray's on my left shoulder. Never was put in a room. The doctor never even touched me. He told me I had a clean break and sent me to the orthopedic doctor which then told me. That my arm was shattered but thay wrapped my arm at the hospital and then charged me after insurance.ovet $8000? they called it trauma unit? I was never put in a room I was on a ****** against the wall. They finally put me in a wheelchair to rap my arm and set me home. The EMT's was the ones that took me for XRay? Not even a nurse and then I disputed the charges. They told me to call back in 30 days. They sent me the breakdown of the bill, and within 2 weeks they turn this in on my credit. Now they're telling me they can't do anything about it. This is just wrong I just got my credit straight and now it's messed up again.
Business Response
Date: 07/22/2024
To Whom It May ********

Thank you for bringing ***************************** concerns to our attention. Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it
may contain protected health information.

If you have any questions regarding the response to **************, please feel free to contact our office at **************.
Initial Complaint
Date:07/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 28th of 2022 I had Surgery at ****************** Hospital in ********** . My combined deductible * co- insurance was originally quoted at $4616.48. I paid $800 to St. ******* on 2/22 per their user agreement. I paid an additional $1300 on 4-19-22. I then went on a payment plan for $106 a month. In August of 2023 the Insurance overturned part of the claim in arbitration. The new total for my deductible was $5416.48. This was NOT in addition to the original $4616. I continued paying on my payment plan until April 2024 when I realized St. ******* was not taking any of my payments off my account. They were claiming that in addition to the 2 years worth of payments , I still owed $5700. That is more than my deductible/co-insurance. I had BCBS reach out to St. ******* b/c they agreed that the billing was incorrect. St. ******* sent my account into collections for $5700 even though I never owed that. They tried saying g it was due to missing the April payment but no one at ****************** can tell me my actual account balance. BCBS reached out again on June 12th. St. ******* agreed it was wrong * said they were stopping collections. They said they would reach out to me with the correct balance. When I called them today, they stated it was still in collections for $5700 * that was what I need to pay. I should only owe $300 max * this never should have went to collections. They have never tried reaching out to resolve this issue. I tried pointing out the error back in Sept of 2023 * was told the balance was wrong, just keep paying. How long am I paying on a bill I don't even know what I owe? I know my deductible wasn't over 10K!!!!!
Business Response
Date: 07/22/2024
To Whom It May ********

Thank you for bringing Ms. ********************** concern to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ********************, please feel free to contact our office at **************.
Initial Complaint
Date:06/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother, *************************, had a fall in April 2024 and was transported from her memory care facility, The ***** at ********************, by Piedmont ambulance to Atrium ********* for care. I received a bill for a $300 copayment the end of May, and paid the bill on May 31st via credit card. I have called the Piedmont billing department numerous times, have sent in my POA, and they claim they don't have it and cannot speak with me. I called administration at ******** on 6/21/2024 and was told someone would return my call about this issue. I called administration again on 6/28/2024 with no response or resolution.
Business Response
Date: 07/08/2024
To Whom It May ************************ you for bringing Ms. *************************** concerns to our attention. Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to **************************, please feel free to contact our office at **************.
Initial Complaint
Date:06/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a billing problem that is a result of an emergency room visit and a inpatient hospital stay at this companies location at **************************************************************. I had knee surgery at this location on March 5 2024. I had to teturn the following day to this companies Emergency Room due to considerable bleeding caused by the insertion and removal of a breathing tube in my throat. I also had uncontrollable hicups for 5 days. I was admitted to the hospital for these conditions. Even though this followup treatment was Inpatient, they admitted me as outpatient. I advised them to bill these costs to my supplimental insurance, ******** Part A, Hospital. Of course my ******** Part A would not pay this due to the fact they continued to bill this as Outpatient, even though I was treated in their hospital for 5 days. I asked these people to recode and rebill this to ******** Part A. They said on my first contact with them which was around The first of April, that they would do this. However I got a call from them June 24, 2024 stating that they could or would not do this and I was liable for the additiinal out of pocket expenses of about $3800.00. This is unacceptable. I am a 73 year old man on a fixed income and simply cannot afford this. I am asking them to rebill these charges correctly so as they should be covered under my supplimental insurance.
Business Response
Date: 07/08/2024
To Whom It May ********

Thank you for bringing ********************************* to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ****************, please feel free to contact our office at **************.
Business Response
Date: 07/19/2024
To Whom It May ********

Thank you for bringing ********************************* to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it
may contain protected health information.

If you have any questions regarding the response to ****************, please feel free to contact our
office at **************.
Initial Complaint
Date:06/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was admitted to this hospital via ambulance 1/23/2023. At this time my daughter ********* ***** (POA), gave EMS team as well as the hospital staff copies of the 3 insurances I have. 1 ********, 2 BCBS and 3 **************** Retirement. On 2/16/023, I received a bill in the amount of $336.12. This bill noted that it had only been submitted to ******** and not the 2 other insurances I have. I called them and asked that they submit the remaining balance to the other 2 insurances I have. I was told this would be taken care of. On 4/17/2023 I received a final notice in the amount of $336.12. I was told this was being sent to collections. I called again and asked why they had not submitted this to the other insurance companies. Once again they took down the information and told me this would be take care of. On 6/26/2023 I received my first notice/bill in the amount of $336.12 from the ****************** by the name of ******************************. I called ***************** Hospital again trying to follow up. I again gave the additional insurance information requesting these be submitted. October 18, 2023 I received another collection notice.I have reached back out to the Hospital to find out why they cannot submit the required information to the two additional insurance companies. February 6, 2024 I received another collection notice.February 14, 2024. I sent a letter of complaint to the ****************** as instructed by the call center. This was the address used to dispute charges or report billing issues.I need this hospital to finish submitting the itemized charges to the additional insurance companies so they may be paid. I need this removed from collections since the error is on the part of the hospital not the insured.
Business Response
Date: 06/24/2024
To Whom It May Concern:

Thank you for bringing ****************** concern to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******** please feel free to contact our office at **************.
Customer Answer
Date: 06/24/2024
I am rejecting this response because: I am waiting on the issue to be resolved. As I stated in the complaint, I have contacted this business several times and was told it would be resolved. When this is removed from collections and I see a bill showing the other insurances have been contacted, I will accept this resolution.
Business Response
Date: 07/08/2024
To Whom It May Concern:

Thank you for bringing ****************** concern to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******** please feel free to contact our office at **************.
Customer Answer
Date: 07/12/2024
I am rejecting this response because: See attached where this account has been in collections since 10/18/23.
Initial Complaint
Date:06/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/9/2023 I had a CTA and Echo done at ************************* in **********, **. On the day of the appointment, the lady that handled my check in told me that my BCBS would be filed for the tests. I told her that I also had ******** as secondary insurance, and that the tests would need to be billed to ******** as well. She told me that she was new and didn't know what she was doing, but she could see in the system that I did have ******** and it would be billed after BCBS. In March 2023, I received a bill for $1,005. Knowing ******** takes 6 months on average to pay, I knew I needed to wait so ******** could pay their part. In May 2023, I received yet another bill for $1,005. I called hospital billing, and they said that my ******** was never filed, and ******** requires a pre-authorization form from the doctor for them to approve the procedure. They said they would request the form from the doctor and would refile it and for me to wait for ********'s response. I asked them if my account would be sent to collections while I was waiting, and they assured me it would not. In August, I received a collections notice for this account, so I called back and was told by billing that the pre-auth form was never requested in May. They told me to call the doctor's ****** directly to get the pre-auth form (which wasn't even my responsibility). I called CVA and spoke with ******. She said she would request the pre-auth form and would resubmit to ********, but that ******** required pre-auth forms to be submitted within 6 months of the procedure. This was a failure on the hospital, as they never did this from the beginning. She said someone would get back to me after ******** responded. In December 2023, I received notices in the mail from ******** that my pre-auth forms were denied, and now my account is still in collections. I still have not heard back from ****** or anyone from the hospital, and now this debt is showing up on my credit report. Patient ref #*********.
Business Response
Date: 06/19/2024
Thank you for bringing Ms. ******************** concerns to our attention. Attached please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ****************,please feel free to contact our office at *************.
Customer Answer
Date: 06/24/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:06/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 4/9/2024 I paid $1,983.24 through my HSA Timely correction of my statement requested Fax was sent to the billing department on 4.9.2024 providing proof of payment. **************** said they see the documents i provided. After 5 hours on the phone and multiple attendants hearing this story over and over. No recalculations have been performed for an updated balance. I would like to settle this account but your customer service is inefficient and I feel you don't want my payment.
Business Response
Date: 06/19/2024
To Whom It May ********

Thank you for bringing ************** ******* concerns to our attention. Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it
may contain protected health information.

If you have any questions regarding the response to ****************, please feel free to contact our office at **************.

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Tenet Healthcare Corporation is NOT a BBB Accredited Business.