Business Profile

Hospital

Tenet Healthcare Corporation

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Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

114 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************* Health:I had two surgeries on 6/10/2024 and 7/17/2024 and am disputing your billing for the combined services. The payments made exceed the balance due and I have not been refunded appropriately. Further, after multiple calls (4) to your billing center, you are now sending me another bill for exact amount that I am due. It should not take this many attempts to resolve the account. It is obvious your billing is outsourced, and they do not have appropriate knowledge and training to understand account billing.For the 6/10/2024 surgery, after insurance adjustments and benefits paid, my total amount due is $1431.23. Of which, I paid $494.72 on the date of service (6/10/2024). See pages 2 and 5 herein for evidence. Remaining balance of $936.51 was billed and subsequently paid on 7/14/2024 via online billing service. See pages 2 and 6. This equates to a paid in full account for services rendered on 6/10/2024. However, I have now received a statement dated 10/22/2024 that reflects an amount due of $171.80. This is inaccurate and the accounting is incorrect here and also the exact amount I am due to be refunded from the below 7/17/2024 surgery.For the 7/17/2024 surgery, after insurance adjustments and benefits paid, my total amount due is $0. See pages 9-10 herein. However, I was required to pay $171.80 on the date of service (7/17/2024). See pages 2 and 11. This equates to a paid in excess account and a refund due of $171.80. This refund has not been issued and after multiple attempts and calls to your billing department, I am now being billed for this exact amount. However, it is stated it is for the paid in full service on 6/10/2024.
Business Response
Date: 11/12/2024
To Whom It May Concern:

Thank you for bringing **************** concerns to our attention. Attached please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******* please feel free to contact our office at **************.
Initial Complaint
Date:10/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they refuse to give credit for payment.
Business Response
Date: 10/16/2024
Thank you for bringing ****************** concern to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******* please feel free to contact our office at **************.
Initial Complaint
Date:09/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have already paid this bill, I have tried to up load documents to you but I am unable to do so.I am very confused I spoke with St. Fransic Hospital today and they say I do not have any outstanding bill but in the mail today I received another threatening letter. Please help me. I will try to call BBB tomorrow when you are open.
Business Response
Date: 09/25/2024
To Whom It May Concern:

Thank you for bringing ****************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******** please feel free to contact our office at *************.
Initial Complaint
Date:09/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I had received a hospital bill from this provider, I had intentions of paying. I had a payment plan setup originally to pay with this provider a total o $26 over the span of 48 months which was all of sudden no longer offerred and I was advised that a higher payment plan was needed. Which I feel is illegal. I still tried to pay what I could, when all of sudden the bill no longer appeared when I would login to pay. Now, as of today, after over a year of nonactivity from their side of things, I receive an email demanding payment once again. Had the bill been available last year, I probably would've been able to settle this debt with the provider. But now, after a year has passed, this provider is demanding payment ? this is illegal and I shouldn't have to pay for this bill because of the time and effort I would make to try and get this settled. I feel I am being discriminated against because I do not make enough money to pay the full balance and this provider just seems to want to send me to collections at this point due to no fault of my own. Attached to this complaint is the last statement ever received by them. Notice the date says April, 2023. I want this bill removed from my account and no further contact from the business.
Business Response
Date: 09/11/2024
To Whom It May Concern:

Thank you for bringing ****************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ************ please feel free to contact our office at **************.
Customer Answer
Date: 09/17/2024
I am rejecting this response because: the reason for the delinquency was because of the non honored payment agreement. These attempts at dismissing my payment history are not factual at all. Looking at the list of charges I feel they are also not accurate. I also never even got into an emergency room because they were filled due to an excess of COVID patients at the time and was forced to disclose personal medical information that could easily be accessible to the public due to the staffs incompetence and disregard for privacy.
Business Response
Date: 09/23/2024
To Whom It May Concern:

Thank you for bringing ****************** additional concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ************ please feel free to contact our office at **************.
Customer Answer
Date: 09/23/2024
I am rejecting this response because: no financial assistance packet has been provided per the notice originally sent out. Clearly showing disregard for this provider.
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited Childrens Hospital of Michigan on August 1 for a general check up and paperwork for my son that needs to be filled out. Hes been a patient at this hospital for 16 years. He has cerebral palsy and has severe special needs. The doctor had the paperwork that I needed filled out prior to my appt. It was shown to me at the appt. The paperwork is for **** and for his medical supplies. He eats by g-tube. All of his feeding supplies and nutrition supplies come from the medical supply company. He is on a special diet to maintain his weight. It has been over a months time and they have not sent the paperwork. His supply company and I have called NUMEROUS times and left numerous voicemails and I have not received a phone call back and the paperwork has not been sent either. His food supply, ALONE, is over $200 and Ive already been forced to purchase it out of pocket for this month. I was giving him a different nutrition option but he was losing weight. I was hoping this would be resolved and considering it wasnt I had to find where I could purchase it myself in the mean-time. At this point, he has a weeks worth of food supply remaining and then I am going to have to spend another $200+ dollars when all I need is for them to send his medical notes to his supply company. I have NO way of contacting them other than the number that I have to the clinic. I am desperately needing someone to contact me back so that I can figure out what the hold up is. I cannot go to a local market to buy his food supply and it is expensive. I am very frustrated and my sons quality of life is affected by the lack of concern from this doctors office. The weekend and holiday are approaching and in the mean-time I will have to figure out how to pay for another months worth of food supply. I need help. I need them to send my paperwork so that we can get this processing.
Business Response
Date: 09/16/2024
To Whom It May Concern:

Thank you for bringing ******************** concerns to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to *** *******,please feel free to contact our office at **************.
Initial Complaint
Date:08/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I presented to the hospital for labor and delivery after my water broke. I proceeded to the room labeled OB Triage on the signage. I was monitored for a time and then admitted to labor and delivery. I was billed $7818.00 for emergency services (code ***** "OB ER visit LVL V"). Furthermore, the emergency service was coded as a Level 5 service which would indicate significant risk to my life. This is also not the case. This was a routine labor and delivery with no **************** no time were we informed we were receiving emergency services. The signage in the facility simply states, "OB Triage". The website makes no mention of anything than OB triage.OB Triage is not an emergent service. and billing it as such is fraud.I cannot get anyone at the hospital to assist me with this. I have disputed the bill and of course the response is that the bill is correct. The billing department cannot help me, the dispute team cannot help me, the Medical ****************** never answers the phone and has no voicemail. The Hospital ********************* never calls back when a message is left.I want my remaining balance of $6883.09 forgiven in full.
Business Response
Date: 09/12/2024
To Whom It May Concern:

Thank you for bringing Ms. ***** ***** concerns to our attention. Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ****** please feel free to contact our office at **************.
Customer Answer
Date: 10/01/2024
I was not given a change to respond to the business response. This matter has not been resolved.
Customer Answer
Date: 10/08/2024
Good day,
While I fully understand the response received from the hospital, they have not addressed my primary concern properly.
The itemized bill that was submitted to our healthcare sharing ministry for payment, contained charges in the amount of $7818.00 (adjusted to $5663.50) that were for Emergency services that were not rendered. That means that regardless of who pays for what, (Medishare or myself) the bill is inflated by invalid charges for an emergency room, level V visit that did not take place. I posted pictures previously in my initial complaint of the signage in the hospital relating to the ********* facility that we arrived to for labor and delivery. At no time did we pass through an emergency room. At no time were emergency services rendered. At no time were emergency services required.
I am accusing the hospital of fraud in their coding practices for labor and delivery triage. As such, I want the remainder of my bill dismissed in its entirety.
Thank you for your attention in this matter.
Business Response
Date: 10/28/2024
To Whom It May Concern:

Thank you for bringing Ms. ***** ***** concerns to our attention. Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ****** please feel free to contact our office at **************.
Customer Answer
Date: 11/04/2024
I am rejecting this response because:
I arrived at the hospital after my water broke in the night. I did not need to go anywhere except "OB Triage". Having a baby is not an emergency. It is routine. You mentioned that emergency care was rendered. What emergency care was rendered? I was monitored and evaluated and then admitted to Labor and Delivery in the exact same manner as the last labor and delivery at a Baptist facility, in which I was billed for triage and not emergency services. The facility was no different than the triage facility experienced in the past. Furthermore, I was monitored and evaluated in the same manner after being admitted to Labor and Delivery, as I was during the triage process. Again, there were no emergency services rendered. I would have entered through the emergency room if I needed emergency care. Instead, we hailed a security guard in the parking lot who opened the main entrance for us, and we followed the signage to "OB Triage".
You presented a form that I filled out when I arrived. It is in my handwriting, as my husband and I had two other children with us that night who were not allowed in the room with us during triage and he needed to attend to them in the waiting area. Firstly, this is not an acknowledgment of emergency services being provided, but rather a registration form that was presented to me with many other forms. I was told to hurry through these forms in order to get admitted. My signature is not on the form. Furthermore, I should not have been presented any forms to sign or fill out because I was in labor and not in a position to think clearly in order to agree to anything. They should have been presented to my husband. You are also expecting me, the patient, to understand what, and **** is. When it was billed to us, we had to research it to find out what it is. The **** model is documented by the company that came up with model simply as a way for a hospital to bill for emergency services and make more money off of labor and delivery services - Legalized defrauding of customers who don't know better. I do and I want nothing to do with this model. Your own signage in the hospital as well as our past experience with Baptist Hospital systems, would not have led us to believe there was anything other than routine triage being offered.
In addition to the current balance, the healthcare sharing ministry that we participated in, deemed that you billed just $4K for items that were considered to be excessive charges or incorrect charges. You threatened to bill this portion to me. I will not be paying this bill or any remaining amount. I demand that the remainder of the bill be forgiven.
If taken to a court of law, I have enough evidence to win a case. I am expecting Baptist Hospital to do the right thing and dismiss the remainder of my bill.
Initial Complaint
Date:08/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an ER visit in March of 2022 and two CT scans on 3:22 and 4/7/22. I have ********* Empire Plan BC/BS and Tricare for life for insurances. Valley Baptist farms out their billing to an overseas company with representatives that are frequently difficult to understand. After they first billed me I called them 7/25/22 and spoke to ****** telling her that the ******** EOB needed to go to Empire when they submit the bill to them. Once that is completed, they must send the **** from ******** and the Empire Plan to Tricare with a bill for the remaining not paid for by the first two insurances. After many callls over months talking to supervisors ****, ********, ***** and others, the Er bill was paid as was the first CT. In February of this year I received another bill for the remaining $44.42. I called Tricare to see if they had received the proper information this time because I called VB billing at least every other month explaining how to bill and each time they assured me they would do it correctly. To my surprise ******* said the last bill they received from Valley Baptist was 4/23! And it did not contain the **** as required so they denied it again. I believe there is a limit on how old a bill can be for Tricare to pay it and since Valley Baptist was incapable of billing correctly, I am not responsible for this money. I find it odd that eventually the Er bill and the first CT bill could be billed correctly but not this one!I also wonder much money the hospital system is losing because the people they hired cant bill correctly. All our other doctors and labs seem to be able to bill our claims correctly so its no wonder Im frustrated!
Business Response
Date: 09/03/2024
To Whom It May Concern:

Thank you for bringing ***************************************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ********************, please feel free to contact our office at **************.
Customer Answer
Date: 09/06/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 23rd 2024 I had a thyroid biopsy at ******************************** Center because I had a highly suggestive nodule that looked cancerous. At that time I was at the tail end of a SSDI case waiting to hear of an answer, so I had to pay out of pocket because I DID NOT WANT TO DIE, I needed to have this biopsy. However I was approved for my benefits and was awarded ******** with a retroactive effective date of 2/1/2024 and was told to call the hospital to have them resubmit the claim the right way so that I could get a refund. As soon as I found out I was approved I called them around the week of 6/11/2024 and gave them my ******** number and thought they would start the process. Never heard anything back for weeks. So I finally called the CEO of the hospital and got his VM and then a lady named ***** called the next day and said she would "try" I said they will pay because I was covered under ********, I know this. And now it's been a little over 2 weeks since I talked to *****, and have left messages and heard nothing back. I was legally covered by ******** at the time but was unaware because of the pending SSDI hearing case. I want my money back, I am tired of waiting over 2 months now for people to do the right thing. And the nodule by the way was cancer. I am tired of all the waiting and being lied to. I need help
Customer Answer
Date: 08/21/2024
They resolved the issue and have refunded the money, so I would like this case closed. Thank you very much
Initial Complaint
Date:08/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband had a procedure done on 3/18/2024 they said my co pay was $295.20 which was paid before procedure when the claim processed the eob stated my co pay was $179.40 called spoke to *************************** (billing manager) asked for refund stated united health care under paid the claim because platinum surgery send claim with pricing from ********************************************************************* pay changed to zero called asked for refund *************************** said no the claim has been under paid due to processing at the incorrect contracted rate with insurance I have been dealing with this since April 2024 when the medical claim finished processing they refuse to give me my refund
Business Response
Date: 08/19/2024
To Whom It May Concern:

Thank you for bringing Ms. **************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ********************, please feel free to contact our office at **************.
Initial Complaint
Date:08/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i had my twin babies at north central Baptist hospital on February 3rd since then i have been getting bills that are not showing my two insurances. i have called several times with them telling me the issue would be resolved, it wasnt i went in in person once and again was told everything was fixed and again it wasnt now i am getting told that they are going to send the bills to collections even though the bills still do not show the insurance or the correct baby names.
Business Response
Date: 08/16/2024
To Whom It May Concern:

Thank you for bringing ******************************* concerns to our attention. Attached,please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ****************, please feel free to contact our office at **************.

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Tenet Healthcare Corporation is NOT a BBB Accredited Business.