Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tenet Healthcare Corporation

  1445 Ross Ave STE 1400 Dallas, TX 75202-2703

• 

  Palmetto General Hospital

  PO Box 740763 Atlanta, GA 30374

• 

  Brookwood Baptist Health System

  1130 22nd St S STE 1000 Birmingham, AL 35205

• 

  Princeton Baptist Medical Center

  PO Box 11407 Birmingham, AL 35246

• 

  Piedmont West Urgent Care Center

  1190 Filbert Hwy # 110 York, SC 29745

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/23/2023 i visited their ER service and checked in. I waited 2 hours, then they took my blood pressure and sent me back out to wait. I was never seen by a dr or nurse for the reason i went there. My account number is ********. They billed me $1,339. My insurance covered $1,089. Upon leaving St. ******* because it had been 3 hours I went to Baptist, was seen by a Dr. and 2 nurses and my problem was fixed. The total bill from baptist was $523. I'm of the mind that what St. ******* is doing is essentially fraud because they are claiming they saw me, but when they call to collect they have no notes of what happened on my case or a name of who saw me. They call me every day asking for money and I've filed multiple complaints with their department and each time they say I was seen by a Dr. and the bill is correct, yet they can't tell me the Dr.'s name. The one time they gave me a Dr.'s name they gave me my personal Dr.'s name who is in private practice and does not work for St. *******. Just lie after lie after lie. It's very frustrating.

  Business Response

  Date: 01/23/2024

  Dear Mr. ********************** letter is being sent in response to your communication to the Better Business Bureau, case# ********, regarding the charge audit you requested for your account. 
  
  St. ******* Hospital makes every effort to provide excellent customer service and to meet the needs of our patients. Clearly, you believe our billing office has fallen short in this area, and for that, our sincere apologies. In light of your continued concerns, a patient requested charge audit was conducted on your account and the ** level II was downgraded to ** level I. ************* claim was resubmitted to your insurance carrier for re-adjudication. Please allow time for your insurance carrier to process the newly amended claim. Once complete, there is a possibility there could be an amount of patient responsibility assigned to you per the contract you have with your insurance provider. At this time, without those claims being re-processed, we cannot guarantee there will be no patient responsibility assigned to the accounts.  
  
  In regards to your claim of not being seen by a doctor or nurse, you were seen by ***********************, PA. However, you left the Emergency Room (**) without notifying ** staff and prior to full evaluation. ** charges may still be charged in the event a patient leaves against medical advice or prior to receiving full treatment. 
  
  We hope to have addressed your concerns to your satisfaction. Please ignore any recent billing statements you have received, as your insurance company has not had time to re-process the claim for this date of service. If you have any questions or concerns regarding the hospital bill, please feel free to contact our billing office at **************. 

  Customer Answer

  Date: 01/23/2024

  I am rejecting this response because:   There was no definitive answer given about what I will be charged and it's required that I respond to this message.  So at this time I can't say that I'm satisfied.  I had to leave and drive to another hospital to be seen, so I do not feel as though there should be a charge.  I've spent lots of time and effort to get this cleared up and was frankly lied to by **. ******* on multiple occasions as to what the facts of the situation were.  At this time I can't say that I'm satisfied as there is no definitive outcome.  

• Initial Complaint

  Date:12/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling to setup payment arrangements on a particular bill. They said that one hospital bill got sent collections without any notice. When i called they said they multiple letters on this bill, I never received anything. I had to request a statement online through the phone myself. This is the only i have so far. They also said theres two more accounts and that there waiting for the insurance to process it. I dont have those statements, *** asked for them and nothing. I dont appreciate that they didn't notify me or send me a letter on my behalf regarding the account but yet quick to send it collections.

  Business Response

  Date: 01/12/2024

  Dear **********************: 
  
  This letter is being sent in response to your communication to the Better Business Bureau, case# ********, regarding the patient responsibility assigned to you by your insurance provider. 
  
  Baptist Medical Center makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate three (3) notices were sent to you on 8/17/22, 9/20/22 and 11/20/22 advising you of the balance due to the address provided at the time of service: *************************************************************************. Enclosed, please find copies of the billing statements sent to your address. 
  
  After good faith attempts to notify you of the potential transfer of your accounts to a third party debt collector and since no response was received, your accounts were transferred to a third party debt collector. However, as a one-time courtesy, we will be recalling your account to allow you an opportunity to resolve the account with our office directly. Please contact our billing department to set up payment arrangements. If no payment arrangement is set, your account can be referred back to a third party collection agency. 
  
  We hope to have addressed your concerns to your satisfaction. If you have any questions or concerns regarding the hospital bill, please feel free to contact our billing office at **************. 

  Customer Answer

  Date: 01/12/2024

  I am rejecting this response because:   

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/20/23 I had a baby. I gave them all my information including insurance information. They billed my insurance. The first claim for my baby (who was added to my insurance within 30 days) was rejected because it was not filed under the baby (it was filed under me). I called when I received the *** to correct the insurance information. In April, I received a bill which in paid. After reviewing the statement, I realized the bill was never corrected. I called again to inform them. I was instructed that it would be taken care of and a refund would be issued. I called again in May when the hospital billed the baby's bill AGAIN to my insurance instead of hers. They assured me it would be corrected and the refund would be issued once it was all worked out. I finally see that the claim was filed correctly, but insurance did not cover it because it was outside of the billing window. I called for my refund since my insurance informed me it wasn't my responsibility. I was told in September it would be issued by ***** days. I called again in November and it was "rejected" but no one called me to tell me. They filed again for refund. It is now 11/29. No refund and I called again. Well we have to escalate this and file another ticket. It probably won't be approved. IM SO SICK OF THESE PEOPLE. I want my refund! I also found out that the first payment I made was $805 over what I was supposed to be billed for. I haven't received a dime.

  Business Response

  Date: 12/20/2023

  Please see attached response. 

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 11/27/2023 around 6:30pmCST, I went to Brookwood Medical Center to be seen for having auras and what I believe to be a seizure. I do take medication for seizures. I have a history of epilepsy even though I have been seizure free for five years. However, I went to Brookwood Medical Center in ********** to get checked out in the emergency, to see if I had a seizure because I have always had tonic clonic seizures, but this time felt different. I was going in and out of consciousness and felt myself fallling forward like I was passing out then coming back to reality. I explained all of this to the front desk receptionist and she wrote the complete opposite of what I said. I was there almost 4 hours and I never got seen by a doctor or taken by a room. There were even people who came after me who were seen before me. I dont know if they were just neglecting my health issue, but it was just as important as anyone elses issue. Seizures are life threatening. They were so busy following and chasing a patient who had obvious mental issues outside that they neglected that many patients they were waiting for hours in rhe waiting room. Whoever the nurse was was rude and acted as if she didnt want to be there. I was there 4 hours for nothing. This is the most unprofessional and disorganized medical facility I have ever seen in my life.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have surgery at Northeast Baptist Hospital on May 24, 2023, and was told my entire out-of-pocket max ** $6480.57 had to be paid prior to having surgery, so I paid. Several months after surgery, I noticed that NE Baptist still had not processed their claim, because I was still getting bills from other providers. I spent countless hours going back and forth between them and my insurance company (even on 3 way) only to eventually find out I overpaid my out-of-pocket **** Every time Ive called them, Ive gotten a different story. I spent 6 hours on one call demanding help and to speak with a supervisor; on every call they were dismissive. I was told they had no record of my payment, so I tracked my bank statement and sent proof. I then requested a receipt 4 times, but still never got it. I actually got through to 1 representative a few weeks ago who assured me the claim had been processed, and she gave me a check# with the amount that would be returned to me. After 1 week and no sign of payment, I followed up and was told that information was a lie; no check had been dispersed and to follow up again in 10 days. Never have I dealt with any establishment that was so unprofessional. I honestly dont understand how theyre still operating at all with these shady practices. I dont think they would have processed the claim had I not called them 20 times before. My insurance provider, BCBS has confirmed that they submitted the claim and my out-of-pocket has been met for 2023 and I overpaid. I actually utilized The Center of Excellence plan with Contigo. I was told this surgery should have been covered at 100% and at no cost to me. Northeast Baptist has not confirmed what I paid nor what is owed back to me. I want my money refunded back.

  Business Response

  Date: 02/26/2024

  To Whom It May ***************** you for bringing Mr. ************** concerns to our attention. Attached please find our response to same.
  We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.
  If you have any questions regarding the response to ******************, please feel free to contact our office at **************.

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an ER Visit in 2017 that I came to a payment arrangement with of $20/month for several years. I noticed earlier this year a few of my payments were not being correctly deducted from my statement balance. Since Spring of this year, I've spend several hours on the phone describing the issue and pointing out the issue. The company has asked me to provide proof of payment, which I have. They continue to tell me that they are working on adjusting, but there is no email provided to correspond and stay in touch with the reps. to understand where we are at in the process. There first line employees are very little help, so over the last several months, I've requested supervisor to the first line employee, supervisor to the supervisor and finally manager of that supervisor and have had someone consistent to talk to. I've asked for daily calls to update me on the status of the billing adjustment with little to no follow up, it takes me close to an hour every time I call to follow up and receive updates on the fact that they are still "working" on the adjustment. There call log documentation should demonstrate the number of times I've called in to get updates with no resolution. The dollar amount, I am seeking for adjustment is $40.00 At this point the money is not going burden my finances, but the fact that this business has not corrected a simple error/adjustment after all this time and has asked me to take time from my personal time to go to the bank and get statements, fax documents in, make follow up calls without a direct line of communication has been beyond frustrating. I don't know what else to do, and am seeking assistance from BBB to find resolution to correcting my adjustment, and at this point, I'd like to understand if BBB can assist with forcing the business to compensate my time via phone call durations for an additional statement credit towards my balance.

  Business Response

  Date: 12/13/2023

  To Whom It May ***************** you for bringing *************************** concerns to our attention. Attached please find our response to same.
  We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.
  If you have any questions regarding the response to **************, please feel free to contact our office at **************.

  Customer Answer

  Date: 12/14/2023

  I am rejecting this response because: I have accessed my account online and the balance sits as it was previously. No correction has been made on the two $20.00 payments that the business described in their response. I gave all of yesterday for the business day to close to see if that was necessary before replying, but I still have an incorrect balance that does not demonstrate my amount owed is less the $40.00 it should be. Further more, given the amount of time I've spent of over 2023 trying to resolve this issue directly with the phone number provided by the business and now the action I've needed to take with the BBB to help resolve this issue, I will not be satisfied once the $40.00 is correctly applied to my account. My issue must be escalated to someone within their company who can discuss compensation of my time put in to the matter and the follow up I've done after providing my proof of payment through my checks. I understand customers/patients need to put some of their own time into providing information to correct a matter with a business, so my trip to the bank and time faxing the proof of payment is not what I'm looking for. The several hours I spent talking through the matter and staying on top of it over the last ten months needs to be recognized. My expectation to even coming close to considering me satisfied with the business' response is to reduce my statement balance in half to account for the time taken to see the correction through. At this point I'm expecting for my recorded calls to be reviewed, the time taken on each one, and have the business help me understand how it is a reasonable ask of a customer/patient to spend over 15 hours of their time trying to assist with a correction. The BBB needs to be aware of your bad business practices, and lack of effort in assisting customers/patients and executing resolving issues after the customer/patient has figured them out for you.    

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received services in April 2021. Doctor prescribed a drug that I had a bad reaction to, then prescribed that same drug for me to get more of after I left the hospital. There was f**** on the wall of the hallway bathroom I was instructed to change in. I have a detailed account if everything thats happened that I can share but there arent enough characters here. *** appealed twice and both times they lose my address or stop responding but the bills start arriving again after a few months. *** talked to multiple administrators at ****** Medical and everyone gives me the runaround. I finally reached out the Tenet and now the same thing is happening with them. I cannot stomach paying for what happened to me that day and when I follow all proper procedures to appeal the bill, they breach their own procedures and dont respond by the date required or at all. Ive been going round for over 2 years now and I cant imagine what people do who dont have the patience to say no, this treatment is not ok. I was told you may be able to help so I thought Id try here. Thank you.

  Business Response

  Date: 11/29/2023

  Dear BBB:

  Thank you for bringing Mr. ********************* concerns to our attention. Attached please find our response to same.
  
  We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.
  
  If you have any questions regarding the response to **************, please feel free to contact our office at **************.

  Customer Answer

  Date: 11/29/2023

  I am rejecting this response because:   In their response they claim my concerns were addressed when I spoke with the emergency department. This is false. They were not. I was directed to file an appeal which led me in this circular pattern I've been stuck in where they don't respond or point at another department or send me to someone else to talk to and they are doing it again in their response here. Additionally, their challenges with ********** Blue Shield are not my concern. I will not pay any amount to the hospital for what they did to me that day. Two years ago when I had BCBS as my insurance, I directed them to not pay for what happened to me that day but ultimately that is up to them what they pay.

  Business Response

  Date: 12/15/2023

  Dear BBB,

  Please share the attached letter with **************. Thanks,

  *******************************

  Customer Answer

  Date: 12/29/2023

  I am rejecting this response because:   In their response they are again referencing an alleged resolution from 6/3/2021 and providing no response to the multiple other properly documented appeals on my end and their failure to respond following their own stated policies and procedures. There is also no record of me ever stating this issue is resolved on my end, in fact, they have records of my repeated attempt to reach someone at the hospital who could help me reach a resolution as stated in their verbal recollection of call notes when on the phone with me. This reference to a resolution on 6/3/2021 is insulting and more of the same runaround Ive been getting for almost 3 years now, ignoring all of our other correspondence. 

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen in the office weeks ago. I had labs and a request for a referral. I have not received a phone call about my lab results or referral. I have left more than two messages and no one will return my phone call.

  Business Response

  Date: 11/16/2023

  Dear Ms. ********:
  
  Unfortunately, with the minimal information provided in your complaint, we are unable to locate patient account information in your name. With an account number (partial account number, if that is all that is available) and the complete name and location (city and state) of the original creditor (name of the hospital where services were received), we can thoroughly review your patient account to address any questions and concerns. However, if you need a copy of your medical records, please visit the facility **************************************** to obtain them.

  
  We look forward to receiving any additional information that you have, via fax at ************* or via email at ****************************************.

• Initial Complaint

  Date:10/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to spam my email account with health care collection records that aren't mine. I don't even live in the state in which the company is located.I have used the one click unsubscribe. They continue to spam **** called the office and they said they can't make any changes without the patient information.

  Business Response

  Date: 11/07/2023

  To Whom It May ***************** you for bringing ************************* concerns to our attention. Attached please find our response to same.
  We ask that the enclosed response not be posted to your website or any public media site as it
  may contain protected health information.
  If you have any questions regarding the response to ******************, please feel free to contact our
  office at **************.
  Sincerely,
  **********************
  JuMahni *******
  Legal Clerk

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work at a law firm and every time we try to get bills from your billing department there is always a problem. Your only option is by fax, I would suggest using a third party like *********, ************, or Ciox to handle. Either your office didn't get the fax or **************** representative didn't read the paperwork thoroughly and rejects the request. Then my only option is to resend it, wait 10 business days to see if you actually got it, then wait 30 more days before I get anything.If the oversight is YOUR fault, my clients case should not be penalized and you make me resend the request, and wait the *********************************************************************** the first place.Do better for your patients. Especially since we are trying to get the hospital the money it is owed.

  Business Response

  Date: 10/23/2023

  Hello ******************* could you please send over a signed HIPPA Authorization form, the the guarantor/patient account number. Also could you please provide a working phone number to get in contact with.

  The forms and documents can be faxed to *************