Business Profile

Hospital

Tenet Healthcare Corporation

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Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

114 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to put a deposit down for a Spine Surgery that I had in April of 2022. I used some of my FSA as well as paid out of pocket for this deposit. My FSA required documentation so I called in order to get the documentation with an itemization of the payments being applied to my medical bills. As I went through this process it was determined that my deposit was never applied towards my surgery and I was due a refund. I called monthly, weekly, and daily and the billing department said they couldn't give me a timeline for a refund. It has been more than a year since my surgery and about 8 months since I first started looking into this. No one calls me back when they say they will and at this point, I am losing interest on the money that I owed. They know they own me, I was given a Refund request ID *********.
Business Response
Date: 10/12/2023
Dear **************,
Thank you for submitting your complaint to the BBB site for Tenet Healthcare. Please direct your complaint to the appropriate parties, ************************ Memorial Hospital and/or West Suburban Medical Center. Tenet Healthcare divested these facilities back on January 2019, therefore we are unable to address your concerns.
Sincerely.
JuMahni *******
Legal Clerk on behalf of Tenet Healthcare
Initial Complaint
Date:08/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ******** and the facility knows , under federal laws, providers cannot balance bill patients . At this point , the facility is still expecting payment.I don't want my credit affected based on something I do not owe.
Business Response
Date: 09/11/2023
To Whom It May ***************** you for bringing Mr. ******** concerns to our attention. Attached please find our response to same.
We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.
If you have any questions regarding the response to ******************, please feel free to contact our office at *************.
Sincerely,JuMahni *******
JuMahni *******
Legal Clerk
Initial Complaint
Date:07/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* Fiance had went to Peidmont Medical Center on Saturday July 15 ********************* the Labor delivery room 2 for four days then went upstairs to level 2 and stayed til Wednesday July 19, 2023. We had our baby on July 17th. When the nurses gave me my Fiance jewerly bc they were taking her downstairs to do a C-Section. To make the story short as possible, I left a yellow T-shirt, black with white and gray color pajamas and inside my pocket was NY Fiance's engagement Which I paid lots of money for. I called back to the room and they told me, it was no where to be found and I even called to the 2nd level and lost n found. Then I called again & they told me, house keeping may have thrown it away. So, I was able to get a number to another depth and spoke with a Woman name ******** who's number is ************. I explained yo her what happened and she told me she would get me over to another depth and they would call me. This was Wednesday when I spoke with her. I haven't heard anything back. I even been trying to call her back and left several voice-mail and no call back. Thus is very unacceptable that someone throwed away my Fiance engagement ring along with my belongings..I paid too much money for her rung. I want my finances engagement ring replaced since it was thrown away by an employee at Piedmont Medical Center!!!
Business Response
Date: 08/29/2023
To Whom It May ********************* you for bringing ********************** concerns to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site.

If you have any questions regarding the response to **********************, please feel free to contact our office at **************.

Sincerely,
**********************

**********************
Legal Clerk
Initial Complaint
Date:06/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Piedmont Medical Center has a location operating under the name "Piedmont Medical Center ******************************" that is not connected to a hospital. The location does not have any information posted at the door or in the waiting room that lets the patient know they are at a location that bills at Emergency Room rates. In addition, the location is not disclosing the rates that the patient is being billed. The patient's only chance of knowing is by understanding how the facility defines "Emergency" from a service and billing perspective. In my case, I thought the location was like an urgent care or a doc in the box. I had to find a location that had an X-ray machine, which means I could not go to my primary care physician. Considering the location is a small location, NOT connected to a hospital, does not disclose their type of location with additional signage, does not provide the rates prior to "purchasing," and solely relies on the patient to fully understand their industry by listing "Emergency" in their location name, I believe an adjustment with the billing is appropriate. The bottom line, a $65 copay turned into an $834.48 bill when I could have found a more appropriate location for help. I called the administration prior to filing with the BBB. *********************** with hospital administration said the hospital would hang additional signage but is unwilling to make any adjustments.
Business Response
Date: 07/14/2023
To Whom It May ********************* you for bringing Mr. ******* concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ****************, please feel free to contact our office at **************.

Thank you,

*******************
Paralegal
**************

Confidentiality Notice: This email transmission, and any attachments, or hyperlinks is intended only for the use of the designated recipient(s) named above. This message in intended to be a confidential communication and may involve information or material, which is protected under state or federal privacy laws. If you are NOT the intended recipient, please notify the sender immediately, and delete this message permanently. Thank you.
Customer Answer
Date: 07/16/2023
I am rejecting this response because: Piedmont Medical Center is being deceptive with their response. They are presenting pictures that would make the BBB believe ALL of this signage existed on the day of my visit, which is not true. PMCGHR added the additional door signage after I filed my complaint. That was their resolution to my original complaint. I was told they would add additional signage to make sure everyone knows they are entering an Emergency Department. Adding the additional signage only helps future patients and does not address my situation. I have pulled a couple of pictures off ****** to support my position.
Business Response
Date: 07/28/2023
To Whom It May ************************ you for bringing Mr. ******* latest communication to our attention. Attached please find our response to same.
We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.
If you have any questions regarding the response to ****************, please feel free to contact our office at **************.
Sincerely,
*******************
Paralegal
Initial Complaint
Date:06/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Services were rendered on 3/8/23. An initial bill was sent and insurance was not filed. I called them with this issue and was told to ignore the bill and they would resend the bill once insurance had been applied and paid. I then received a final notice on May 20, 2023. I called as soon as their office was open on 5/22/23 (around 8:45 am). I was told insurance was not on file. I gave my insurance again and had to get a supervisor to give me anassurance my account would not be sent to collections. I called again on 5/30/23 at 8:30 am and the agent indicated the account was not on hold and insurance information was entered incorrectly by the previous agent. This agent re-took my insurance informaiton and assured me the account was on hold. I called back on 6/5/23 around 11:00am and was told the insurance failed again, but they would rebill it and work wiht the back office team to get this rectified. I called again on 6/14/23 around 8:45 am and was told they had not been able to verify insurance eligibility but that they were still working on this and the account was still on hold. I called again on 6/27/23 around 10:00 am and was advised that the account had been sent to colelctions on June 19th. The agent said they would escelate this and open an investigaiton that *** take ***** business days. I repeatedly asked to speak with a supervisor and was denied.
Business Response
Date: 07/03/2023
To Whom It May ********************* you for bringing Mr. ******************* concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ******************, please feel free to contact our office at **************.

Sincerely,

*******************************
Customer Answer
Date: 07/03/2023
I have reviewed the business response and accept this resolution. I have confirmed that insurance has been filed. As long as any credit reporting is removed, I am completely satisfied with the result.
Initial Complaint
Date:05/25/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband was admitted to the hospital hospital 11/14/23-11/20/23. The insurance is in my name but the account **** was sent in my name. Six phone calls to the billing department have been made in an attempt to remove my name from the billing since I am not the guarantor on the account. The customer service representatives were rude and I was put on hold for over 30 minutes on several calls. When I requested a supervisor, I was placed on hold until 5:00 pm and then the call went went to a dead line. Spoke with **** today and was told he would put my request in. My name should never have been put on the account since I never signed anything. **************** was horrible with one person cutting me off when I tried to talk. I do not want this to affect my credit rating.
Business Response
Date: 06/02/2023
Dear ****************:

This letter is being sent in response to your communication to the Better Business Bureau, Case# ********, regarding your husbands account.

Piedmont Medical Center makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate you have been removed as the guarantor for this account.

We hope to have addressed your concerns to your satisfaction. If you have any questions or additional concerns regarding the hospital bill, please feel free to contact our billing office at **************.
Business Response
Date: 06/05/2023
Correction to the letterhead of the response
Customer Answer
Date: 06/06/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:05/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a bill for someone elses services, and over the phone nothing has been resolved. Ive been in person to the hospital, and its not looking like much is getting resolved either. They said now that after (a supposed freeze on the account, which didnt work bc we just got a past due notice) the records are showing everything to be correct and the doctor ****** off on it. To give some context in the shortest version possible, I guess the night I went in there was someone else with the same last name, and they told me that my blood results were great - WHEN THEY NEVER DID ANY BLOOR WORK. I told that doctor immediately that I never got blood work done and the doctor said no I have your records here, looked at my arms, apologized, and convened with the nurses ******** that they had never seen him in there to get blood drawn. Came back and figured out they got him mixed up with someone else. He received test results that werent his. Months later, heres a over $1700 bill. I ask for the itemized receipt bc that seemed excessive for the two things i had done. Receipt comes back with over $1500 worth of things that did not happen. A bunch of blood work expenses, + more that is obviously someone elses. Seems like a lot of malpractice has been going on, and it is terrible that they get away with it so often. I will NOT be paying for someone elses ER expenses, especially after they delivered me the wrong results to begin with. What if it had been bad blood work results? Or if they gave him someone elses whos werent good, and let him think something seriously was wrong? Youd think theyd be a little more careful considering thats complete malpractice.
Business Response
Date: 05/31/2023
Dear ******************:

This letter is being sent in response to your communication to the Better Business Bureau, case# ********, regarding the timely billing of your account.

Piedmont Medical Center makes every effort to provide excellent customer service and to meet the needs of our patients. We take customer service seriously and strive to treat everyone with respect and kindness, which includes figuring out how to best assist our patients. Clearly, you believe we have fallen short in this area and that is not the experience we want you to have.

Our records indicate, the laboratory charges on your account were inadvertently billed in error. Those charges were not supported by medical documentation associated with your account, therefore, these charges are being adjusted accordingly. Please allow up to 30 days for the charge adjustments to reflect on your account. It is important to reiterate that any charge adjustments made to your account *** not change the amount of your patient responsibility. Please allow time for insurance adjudication to complete. Additionally, please ignore any recent billing you have received for this account as re-adjudication takes place for the lesser amount. If you would like to obtain copies of your medical records, you can contact the **************************************** at our facility. Enclosed please find a copy of the Patient Requested Charge Review Findings for your records.

We apologize for any confusion this *** have caused and hope to have addressed your concerns to your satisfaction. If you have any questions or concerns regarding the hospital bill, please feel free to contact our billing office at **************.
Initial Complaint
Date:05/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im receiving harrassing 800 number calls from this company for payment of a debt i dont even have. I am completly debt free.
Business Response
Date: 05/23/2023
Dear ********************:

This letter is being sent to you in response to the concern you raised with the Better Business Bureau, Case# ********,regarding an account.

Unfortunately, with the minimal information provided in your complaint, we are unable to locate patient account information in your name. With an account number (partial account number, if that is all that is available), a date of service and the complete name and location (city and state) of the original creditor (name of the hospital where services were received), we can thoroughly review your patient account to address any questions and concerns. If you have a copy of the billing statement you can provide, that would ultimately be the best way for us to locate the account in question.

We look forward to receiving any additional information that you have. Please forward all information to the address below or fax to *************. If you have any questions or concerns, please feel free to contact us at **************.
Customer Answer
Date: 05/23/2023
I am rejecting this response because:
Adequate info was provided. The company is negligant in resolving the situation.
Business Response
Date: 05/24/2023
Unfortunately, with the minimal information provided in your complaint, we are unable to locate patient account information in your name. With an account number (partial account number, if that is all that is available), a date of service and the complete name and location (city and state) of the original creditor (name of the hospital where services were received), we can thoroughly review your patient account to address any questions and concerns. If you have a copy of the billing statement you can provide, that would ultimately be the best way for us to locate the account in question.

We look forward to receiving any additional information that you have. Please forward all information to the address below or fax to *************. If you have any questions or concerns, please feel free to contact us at **************.
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/7/23 BBB Oaks , PAA This is a complaint regarding an unanswered letter sent 2/7/23 via registered mail/return receipt to West Boca Medical Center (billing office)PO Box ****** *******, ** 30374-1249 West Boca is using numerous addresses (listed below) making it very difficult to determine who is the responsible entity/ location that *** be subject to BBB jurisdiction but it must commence with the ******* address to whom my letter was sent. ADDRESSES ******* ************ PO Box 74249PO BOX **** dept ****** *******, ** 30374-1249Oaks, ** ***** ********** via,Paragon Contracting PO BOX ****** **********, ** 45274-0023 OR **********, whose main facility located at ******************************************** PLEASE NOTE The ******* BBB complaint form will not accept the ******* office PO Box X but the ************ BBB does accept a PO BOX, so this compliant is being sent here for forwarding to the proper BBB office.Complaint After over 3 months have elapsed, there has no response to anything presented to them in that letter, including , 1.Confirmation of the receipt of the check, OR 2. No answers to what was requested (as is needed for further reviews with other insurance/medical entities, as was stated in that letter 3.Communications sent to ************** Office messaging system and the ************** in ********** do not get answered either.All of which prevent resolution of the issue raises, ESPECIALLY the potentially excessive injection fees (which has been as indicated by the **** ******* Health and internet searches (exhibits attached) .Please review and advise the proper BBB location with jurisdiction, and a reference/control #.Thank you,***************************** ************************************************************** 516-941-7489Email ******************* attachments
Business Response
Date: 05/24/2023
Dear ********************:

This letter is being sent to you in response to the concern you raised with the Better Business Bureau, Case# ********,regarding an account.

West Boca Medical Center is committed to providing accurate responses to patient concerns. After reviewing the account referenced in your complaint letter, we determined that you are neither the patient nor the guarantor for the account. HIPPA regulations preclude ** from discussing any aspect of this account with you, without written authorization from the patient or guarantor.

We look forward to receiving any additional information that you have. Please forward all information to the address below or fax to *************. If you have any questions or concerns, please feel free to contact us at **************.
Initial Complaint
Date:04/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 14, 2022 husband had accidently ingested a large amount of marijuana (an amount that was probably meant for several doses) to ease the pain of a shoulder injury he had incurred the week before. He was unable to walk and barely able to speak and had to be assisted by my son and I, but instead of being treated immediately, as the nurse told us upon seeing his condition, he was made to wait over half an hour in the waiting room and nearly three hours before being administered an IV. In the meanwhile, we were treated in the most undignified disrespect and lack of care by the doctor and one of the nurses. At one point my husband whispered that he could no longer hang on and upon hearing this I ran to the nurses station and asked if someone could die from marijuana, to which she responded, I will ask your nurse if I see him. When the doctor came in and saw me in tears he retorted that crying was not going to make it better. There is no way I could put in words the pain and feeling of hopelessness I felt that night. As my husband lay there, telling me that he could no longer feel his body, the nurse denied him water, which I knew he needed, all the while, getting remarks from the doctor that he was just intoxicated. Despite the nurse's advice, I took a plastic pan meant for vomiting and began to give my husband water and started rubbing his body. I feel that the very least they could do is waive the ******************* that they sent us, as the service they provided that night was horrific to say the least.I can be reached at **************, ************** Regional *************
Customer Answer
Date: 04/11/2023
Authorization Release Form
Business Response
Date: 04/18/2023
Our records indicate this complaint was already address by the Facility directly. They have decided to adjust the balance to $0.00. The account is reflecting a Paid-in-Full status.

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Tenet Healthcare Corporation is NOT a BBB Accredited Business.