Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tenet Healthcare Corporation

  1445 Ross Ave STE 1400 Dallas, TX 75202-2703

• 

  Shelby Baptist Medical Center

  1000 1st St N Alabaster, AL 35007

• 

  Citizens Baptist Medical Center

  604 Stone Ave Talladega, AL 35160

• 

  Piedmont West Urgent Care Center

  1190 Filbert Hwy # 110 York, SC 29745

• 

  Coral Gables Hospital

  3100 Douglas Road Coral Gables, FL 33134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service was 9/20/22. Amount paid was $58.12 on 10/19/22. Paid another $58.12 on 3/13/2023 because they can not find out where the original amount was applied. I told them it was applied to the Diagnostic center per my multiple emails to ************** Have made no less than 10 phone calls and emails over the past 4 months to get resolution into this error. They even turned it over to a collection agency while they were still trying to resolve their payment application issue. I would like an explanation as to (1) why I have not received my first payment back and (2) how you can send this to a collection agency when your company has been unable and unwilling to figure this out. There has been zero follow up from your business office in **********. Thank you.

  Business Response

  Date: 04/18/2023

  Dear ****************:
  
  This letter is being sent to you in response to the concern you raised with the Better Business Bureau, Case# ********,regarding an account.
  
  Unfortunately, with the minimal information provided in your complaint, we are unable to locate patient account information in your name. With an account number (partial account number, if that is all that is available), a date of service and the complete name and location (city and state) of the original creditor (name of the hospital where services were received), we can thoroughly review your patient account to address any questions and concerns. If you have a copy of the billing statement you can provide, that would ultimately be the best way for us to locate the account in question.
  
  We look forward to receiving any additional information that you have. Please forward all information to the address below or fax to *************. If you have any questions or concerns, please feel free to contact us at **************.

  Business Response

  Date: 07/12/2023

  Dear ****************:
  This letter is being sent to you in response to the concern you raised with the Better Business
  Bureau, Case# ********, regarding your account.
  Thank you for forwarding additional information, allowing us to identify your account and
  research your concerns. In reference to the $58.12 paid on 10/19/22, this amount was refunded
  back to your Regions account one day after payment was made. Transaction ID #**********.
  This refund was related to the payment made to ******************** Center. The Diagnostic
  Center recognized they did not have an account for you, which prompted the refund.
  Unfortunately, this same amount was outstanding with Princeton Baptist Medical Center. This
  resulted in your account being sent to a third-party debt collector. However, your account has since
  been recalled and is no longer in collections. Any potential credit reporting has also been deleted.
  In addition, per our records, there is now a $0.00 balance on your account.
  We sincerely apologize for any confusion this issue has caused. We hope to have handled your
  concerns to your satisfaction. If you have any questions or concerns, please feel free to contact us
  at **************.
  Sincerely,
  *******************************
  *******************************
  Legal Department Manager
  

  Customer Answer

  Date: 07/24/2023

  Satisfied with response. Thank you. 

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/2022 I had eye surgery when I had it done the insurance company and i was told that this was an sugery center . We found out after the surgery that it was not but part of the one day surgery department that is part of the one day surgery located at the hospital. Because of this I was charged an out patient bill which is much much higher then the surgery center would charge. The insurance company has tried to resolve this problem since day one no one has answered back and they keep sending bills. I call and I am told not to pay until this is resolve my bill according to them or my share was ******* and 3/25/2023 My bill has grew to ******* how can that be . I never had anything else done and my bill of ********* has stayed the same. How many other people are getting screwed because they are not told the truth about that center because they knew that insurance only pays a set amount and that they can get more out of the patient. I have been told not to pay until I get a final bill and it is marked. I am a low income patient since retirement but not low enough to medical. This company the insurance company has worked with them since day one. But they told me Doctors has not replied back. I don't mind paying for the care as long as it what was ********* told to me not after the fact that this was part of the hospital and not indepdent. I even tried to call the hospital and like the insurance company they are rude, mean, and nasty about the whole thing. I tell my friend go somewhere else because they do not tell the patients the truth how many seniors or others are getting taken to the cleaner over this. My doctor who did the eye surgery said he stopped using them after found out that they lied to him two how other doctors don't know the truth . You can change what a person owes to suit your needs. Because of Surgery Center saying that it was it own center .Then I should not be charged at all as insurance covered it..

  Customer Answer

  Date: 03/30/2023

  I called the company to find out why **** was change from ******* to over *******and wheh calling the number given on the bill I was in the middle of giving the proper information when I was switch to a survey recording. Call them back and twice this happened third time finaly got thru.  But the person who handle me was rude , acted as thou he could not understand me and I was switch to the suppervisor who was even ************************ then the first person I talked to. I agreed to pay the first amount of ******* and the girl said that I can't pay payements on the rest as she wanted the whole amount at that time I said not I will send in payments who then said that I must make huge payments I said no .  Then when I went to pay for the amount I said I was going to pay I literally had to yell 6 times the number and she did not get it after 20 minutes she got my number.  I also told the girl to check with insurance for the balance as Doctors gave everyone who used them that they  are the ones who gave everyone the info that the sugery center was a stand alone and not part of the hospital but when you get the bill they charged you as part of the hospital one day surgery. The treatment I recieved by thie billing department was horrible horrible we have enough stress without going thru this. 

  These operaters need to be trained in customer service and we customers do not need to treated like dirt. I will find another hospital where the patients customers are treated better. So this bill needs to changed back to the oringal amount owe that has been sent to me over 6 months.  My insurance and I have waited on Doctors to answer the complaint sent to me and I was told by doctors not to pay the bill sent to me instead of getting a final bill I get an increased bill . How many other are going thru the same h*** I am. 

   

  I have paid the agreed amount of ******* but the other needs to be sent to insurance or taken off my bill.

  Business Response

  Date: 04/14/2023

  Dear **************:
  
  This letter is being sent in response to your communication to the Better Business Bureau, Case# ********, regarding the balance assigned to you by your insurance carrier.
  
  Doctors Hospital of Manteca makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate that BCBS was provided as your insurance carrier at the time of service. Total charges were $26,694.00.A contractual adjustment of $17,934.10 was applied to your account. BCBS processed your claim, made a payment in the amount of $2,000.00 and assigned $6,759.90 as your patient responsibility. BCBS states they paid $2,000.00 which was the *** benefit allowed by them due to the service being performed at a hospital vs an OP Surgery Ambulatory center. A courtesy appeal for the uncovered $5,007.92 was filed and BCBS denied the appeal reiterating their *** benefit was already reached. A patient payment in the amount of $1,751.98 has been received and applied to the balance of this account. The remaining balance on the account is $5,007.92. Enclosed please find copies of the Explanation of Benefits showing patient responsibility and the appeal denial letter received for your records.
  
  In order to show transparency in our billing, you received bills for the amount of $1,751.98 as that was the amount of the known 20% co-insurance provided prior to services being rendered. Once the appeal was finalized and BCBS denied as ***imum benefits were paid, the billing for the larger amount was issued. Your insurance company did not provide this information up front, therefore, we were not able to inform you of the total cost associated with your services. Please contact your insurance company directly with any questions around your policy.
  
  We sincerely apologize for any confusion or miscommunication.We hope to have addressed your concerns to your satisfaction. If you have any questions or concerns regarding the hospital bill, please feel free to contact our billing office at **************.

  Customer Answer

  Date: 04/14/2023

  I am rejecting this response because:  I have over 6 mths of bills for ******* which I did pay .  But now you guys want me to pay more then the agreed amount that was billed to me by the hospital. Not only that but not only that you are falsfy reports This happened after I appealed this lie to my insurance company, Then doctors  refused to answer back on it so we had to file another claim against doctors. If I would of just paid the oringal amount it would be done but I appealed this and I will keep appealing it because adding more to the bill is against the law. 

  It Clearly states when you look on line Manteca Surgery center Not doctors hospital sugery center and I had talked to many doctors and they said this is misleading false information this a way to get more money out of a patient this. Because of the advertising is for a stand alone sugery center you have mislead everyone involved including doctors, insurance, and patients, as we are led to believe this was a stand alone. 

  The billing girl was yelling and screaming at me and I told how much I could afford to pay and she made up her own amount this not the way to treat a patient . Especially when you are threaten by the billing rep.  I know that alot of people involved with this will no longer use Manteca Surgery center or approve surgery being done there as you have misrepresent what the building really is a part of the hospital.  Because I was told it was told it was a stand alone .  

  I can't pay the amount the horrible girl made for me to pay as what she wanted to pay was 2 mths at ******* and I have to pay for housing , insurance , food, on a retirement .  I can pay nomore then 30 to 40 dollars amount even then it going to be hard. While your a big company and want that money but misleading customers to get more money and with hospitals wanting a quick way to make money because many are failing because of your greediest you have to pass it on to the patients especially the ones that don't have ******** or medical let the people on insurance fill the gap.  

  Because if I would know the truth about the misleading information I would of canceled and gone to an honest surgery not one disguised as one. I am letting everyone know of how you guys have lied to countless patients and the shock that they got.

   

   

  ********

  Customer Answer

  Date: 04/15/2023

  The bills I have included clearly states that I owe *******  the bills don't state estimate it clearly states amount and it clearly states now due , this is the bill that show be honor as this clearly states now due.  I had others look at the bills and it does not say estimate.

  Because of there mistake by given information to patients, doctors, and insurance that it was a stand alone sugery center and the way it is advertise as a stand alone surgery center then the insurance would of taken care of the bill not the patient.  ******** and medical pays the bills for patients no knowing that they are paying extra as well be cause of the misleading info we all got no wonder ******** and medical is having trouble because of people saying one thing and then after the fact we find out something totally different.

  But looking over my reciept I found out I pd the doctors offices ****** which I was told would go towards my bill for surgery. 

  Now as we have gone thru 6 mths of me waiting for doctors and insurance to settle the problems I the patient end up with the extra huge bill of over ******* dollars.  Like I said my bill would of been paid if not for me trying to settle this mess that your company did not vertifed and clearly state on all docoments and advertising .  It clearly states Manteca sugery center and when you get in to office to check it your are told Manteca Sugery Center.  

  I have made the ******* that it clearly states on my bills for 6 mths as amount due .  Does not show estimate that is on another paper which I have not included as I am only allowed a sit amount of bills to show .

  ***************************

  Business Response

  Date: 04/25/2023

  Dear **************:
  
  This letter is being sent in response to your communication to the Better Business Bureau, Case# ********, regarding the balance assigned to you by your insurance carrier.
  
  Doctors Hospital of Manteca makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate, you received bills for the amount of $1,751.98 as that was the amount of the known 20%co-insurance provided prior to services being rendered. Your insurance carrier furnished this amount to us as your patient responsibility. Once the appeal was finalized and BCBS denied as maximum benefits were paid, the billing for the larger amount was issued. Your insurance company did not provide this information up front, therefore, we were not able to inform you of the total cost associated with your services. Please contact your insurance company directly with any questions around your policy.
  
  We sincerely apologize for any confusion or miscommunication. We hope to have addressed your concerns to your satisfaction.If you have any questions or concerns regarding the hospital bill, please feel free to contact our billing office at *************.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 11/28/22 the business was to provide a safe space for my belongings to be kept and this did not happen, my iPad was stolen by a patient on camera by walking into an area that was supposed to be ***************** and was not. a complaint was filed, letters were written to corporate and most recently an email was sent to *********************** at *************** who initially stated that he would follow up with me on how this situation would be handled. however, he has not followed up and he no longer responds to emails. I would like my iPad pro with keyboard replaced.

• Initial Complaint

  Date:03/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, ******* ***, died in the care of St ******* after being there for only 36 hours. While the level of care is debatable, what isn't debatable is he passed away. The funeral home informed us they have had to file a complaint with the state due the the doctor * hospitalist's failure to simply sign the death certificate and it's been OVER a month. This is such an insult to injury to my family. ***************** didn't have any issues billing ******** $130,000 but are damaging our ability to bring closure to accounts and handle affairs. Unprofessional and unethical....shameful.

  Business Response

  Date: 03/29/2023

  Resolved.  FAC spoke with ************ who stated it was not hers to complete as ****************** had never handed over care to her.  I educated *********** that she has to decline them in cases like that or they sit in her bucket forever unresolved.  I called ****************** who agreed it was hers to complete and it was an error that she had declined it.  We then got in touch with the funeral home who assigned it back to *******************  Our understanding is that it has been completed.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 26th 2022 my spouse called *** because I was diaphoretic,dizzy and not making sense after having intense back pain that is not usual for me. When they arrived my blood pressure was unusually low 82/40 and after repeating several times and doing an assessment they suggested I be taken to the hospital just to be sure everything was ok. We agreed since I have very little medical history. The only thing I have ever had prior to this was low thyroid, anemia and endometriosis. When we arrived at the ** at North Central ,which I requested since in my nursing experience is a good facility we were not treated to any minimum standard anywhere. The nurse didn't even assess me at all. No ********************* no assessment. I did hear him say to the *** technicians thank you now get back out there and respond to some "real" emergencies like strokes and heart attacks. Then the Dr. came in and asked where the pain was and what happened then tested my lower extremities for strength by having me lift against her hand. She ordered an injection of Toradol a PO muscle relaxer and signed discharge papers. The nurse came in the room and administered the medication without any additional assessment before or after administration, took out my IV and had me sign discharge papers all within the time span of about 5 minutes. I couldn't even walk on my own without my husband helping me fully. He didn't even offer a wheelchair. My husband ended up carrying me to the car. I was humiliated. When I followed up with my primary care the next day she was furious. She ordered labs and an MRI which I followed up on and got some answers of what was actually going on. My contestation is that I should not have to pay for care which did not meet the standards for nursing or medical practice.Kind Regards,***************************

  Business Response

  Date: 03/27/2023

  Patient disputed charges 1/17/23 and a complete charge audit completed. Results of audit verified there were no charging errors and letter sent to the patient 1/19/23.  On 2/23/23 patient filed a Quality of Care dispute asking for bill to be adjusted.  The Quality of Care dispute and medical records were reviewed by the Facility Patient Safety Officer.  On 3/9/23, Facility Patient Safety Officer responded with a determination that the standard of care was met. There were no quality issues noted, no reason to adjust bill.  Balance due (************ cost sharing) is per patients own insurance.

  Customer Answer

  Date: 04/02/2023

  I am rejecting this response because:   
  

  The nurse did not do an assessment before or

  after administering medication to me. There is no way this meets the standard of care. 

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10 and 17 I visited this business to have them inspect a leg wound for possible infection and to get advice on the best way to heal it.They saw me in a regular doctor's **** room on a regular **** chair in a regular office building. The Dr. used a tweezer like tool to remove 2-3 rice grain sized specs of dead tissue from the SURFACE of a wound that was less than the size of a quarter. The doctor's work on the wound took about 1 minute. The entire time I was in the **** room was less than fifteen minutes. For each visit they charged me $2,645,00! That comes out to $10,580 per hour. I was never informed that this optional debridement they would be performing would cost me $2,645. I definitely would not have approved it if they had given me any indication that I would be charged thousands for it.My primary care doctor had done very similar work on this same wound in the same type of office on December 28 2022 and billed only $258.00 for it. I spoke on the phone with their billing department and they said the charges were not in error. That they are allowed to charge this rate because they are a satellite office of a hospital.I sent a letter disputing this charge to the address they provided on my bill but to date I have not received any reply. But they continue to send me mail and text billing notices.My patient reference number with them is *********.

  Business Response

  Date: 03/20/2023

  Dear ******************:
  
  This letter is being sent in response to your communication to the Better Business Bureau, case# ********, regarding the patient responsibility assigned to you by your insurance provider.
  
  Desert Regional Medical Center makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate that BCBS was provided as your insurance carrier at the time of service. Total charges were $6,325.00. A reduction in the amount of $2,164.34 was applied to your account. BCBS processed your claim, made a payment in the amount of $3,260.05 and assigned $900.61 as your patient responsibility; $538.39 as your deductible and $362.22 for your copay. No patient payments have been received for your account. The remaining balance of your account is $900.61.
  
  Services rendered at any department of Desert Regional Medical Center are billed with hospital charges based on a fair market analysis. The charges for the 1/5/23 visit are usual, customary for the geographic area, and competitive with other hospitals in the area. We have a process to set prices for hospital based procedures in line with industry standards and claims are paid/adjudicated according to the terms in place with the involved insurance company/payer, including contractual adjustments to bills, upon payment from the insurance company. If you have further questions about the care provided to you and would like to obtain copies of your medical records, you can contact the **************************************** at our facility.
  
  Our records indicate you were previously provided with a resolution addressing your concerns telephonically on 2/27/23. Our investigation has yielded no changes to the information provided to you by our billing agents. Additionally, enclosed you can find a copy of your UB-04 and the transaction history for your account.
  
  We hope to have addressed your concerns to your satisfaction. We understand that medical billing can be difficult and we are here to help. If you have any questions or additional concerns regarding this hospital bill, please feel free to contact our billing office at **************.
  
  See Attachment/File: ***********************-BBB-Response.pdf

  Customer Answer

  Date: 03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business`s response said that the charge was reasonable and customary for hospitals in the area. But that is irrelevant as I was NOT in a hospital. They are basically running a scam. They see you in a regular office building in a regular exam room but then charge unsuspecting customers in-hospital rates because (undisclosed to their customers) their billing is done by a hospital they are apparently affiliated with. I should be charge no more than the $258 I paid when the same work was performed in my doctor's *************

  Business Response

  Date: 04/27/2023

  Dear *****************:
  
  This letter is being sent in response to your communication to the Better Business Bureau, case# ********, regarding the patient responsibility assigned to you by your insurance provider.
  
  Services rendered at any department of Desert Regional Medical Center are billed with hospital charges based on a fair market analysis. The charges for the 1/5/23 visit are usual,customary for the geographic area, and competitive with other hospitals in the area. We have a process to set prices for hospital based procedures in line with industry standards and claims are paid/adjudicated according to the terms in place with the involved insurance company/payer, including contractual adjustments to bills, upon payment from the insurance company. If you have further questions about the patient responsibility assigned to you by the contract you have with your insurance provide, please contact their offices directly.
  
  Additionally, emergency room charges are calculated and determined by presenting problem, interventions/procedures,mode of arrival, assessments and disposition. Charges are also reviewed on a regular basis and are consistent with charges from other hospitals in the same geographical area.
  
  Our records indicate you were previously provided with a resolution addressing your concerns telephonically on 2/27/23 and with our 3/20/23 response to the BBB. Our investigation has yielded no changes to the information provided to you by our billing agents.
  
  We hope to have addressed your concerns to your satisfaction. If you have any questions or additional concerns regarding this hospital bill, please feel free to contact our billing office at **************.

  Customer Answer

  Date: 04/28/2023

  I am rejecting this response because:   I did additional research. The business can verify my research as well. I found that the procedure code I was charged for was 11042(Deb subq tissue 20 sq cm). I looked up this code on the ******** national average cost website for a hospital outpatient facility and the national average was $360. I understand that ********** costs could be as much as double that, but to charge 7 times the national average is price gauging. Apparently due to lack of competition in this area they are able to grossly overcharge. Their BBB record should retain this complaint so that others might be warned. 

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, who is autistic and a minor was put on a **** and taken to DMC. I arrived and was told he was in the back and I could not see or speak to him. I waited 4 hrs and was told to go home and someone would tell me when I could see him. I kept calling to get an update and was stonewalled. I finally got to someone who kept telling me they would give me and update soon and would call me back (this was late afternoon) and only wanted my insurance info. I kept telling them he had ******. Finally a county rep called me and said they couldnt even evaluate him since he had ****** insurance and needed to be transferred there. I called the lady back and was told my son was in good hands and she would keep me updated while they figured out if ****** would take him. She promised she would call me back (late in evening). The next day at 4am I was on the phone with DMC. They told me he was not there anymore. They transferred him without even telling me! He is a disabled minor, unacceptable. I filed a complaint about this (with more details) and was sent a reply letter with some other Patient's info on it. Yup, I received Medical and private info about another patient. HIPPA Violation. Oh, and I still havent received my determination letter, they mailed it to God knows who. I also filed a complaint with **** ********** of *********************** I do NOT want to see a bill. After the horrible care we received, topped off with the violation, it would insult to injury. Write off any balance due. I have the letter with the other persons info if you need proof. They will be sending a courier to pick it up because they now they messed up.

  Business Response

  Date: 03/24/2023

  This is being handled directly with the complainant. The information below is from representatives at the facility:

  All complaints have been addressed. HIPAA violation has been addressed as well. A courier was sent to the complainant's home & all paperwork was retrieved.
  3/8/23 The 3rd party attestation form was sent to *************************** via certified mail (no receipt back as of Friday).
  A new response letter was sent on 2/28/23 via certified mail to *************************** (no receipt back as of Friday).

  Customer Answer

  Date: 03/25/2023

   
  Complaint: 19841711
  
  I am rejecting this response because: I need confirmation that I will not be billed for anything.  I have not received a response to my complaint.  Aka the correct letter. Only the paperwork they want me to sign. I need the letter first too. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested my full medical records multiple times since November. I finally got someone to send it to me and they only gave me back my request and the visit summary from my portal. It's obscene that I have tried for months to get my records and I have been dodged and ignored and yelled at. I have a recording of every call and a document for every faxed request and response. The emails provided do not work at all.

  Business Response

  Date: 03/27/2023

  Dear **********:
  
  This letter is being sent in response to your communication to the Better Business Bureau, case# ********, regarding obtaining a copy of your medical records.
  
  Brookwood Medical Center makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate that Bright Health was provided as your insurance carrier at the time of service. Total charges were $12,395.00. A contractual adjustment of $11,524.97 was applied to your account. Bright ********************** processed your claim, made a payment in the amount of $360.03. A patient payment in the amount of $20.00 was received and applied to your account. Your financial aid application was reviewed and approved in the amount of $510.00 on 3/20/22 creating a credit balance of $20.00 on your account. Your $20.00 patient payment has been refunded to the credit card used to make the payment on 3/22/23. Your account is now accurately reflecting a $0.00 balance and Paid-in-Full status.
  
  Additionally, your communication to the BBB made mention of a request you made to our billing agents for your medical records over the phone. We have reviewed the telephone communication and show no record of you specifically asking for your medical records. Please be advised, our billing agents do not have access to nor can provide you copies of your medical records. If you would like to obtain copies of your medical records, you can contact the Health ********************************* at our facility.
  
  We hope to have addressed your concerns to your satisfaction. If you have any questions or concerns regarding the hospital bill,please feel free to contact our billing office at **************.

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19841700
  
  I am rejecting this response because:

   

  I made several attempts to get my complete records since November also with mail correspondence verifying they received it as well as numerous recorded phone calls of my request as well as emails and faxes. I dont need those numbers I dont even know what they are for. Furthermore I was told a copy of my request and a summary of the appointment I already had access to, 6 pages 3 of were my request, and they want me to pay for it. I still havent received my full medical records. I also requested from the billing department last month for an itemized bill for a procedure I still havent gotten either. They are literally breaking the law and refusing to give me my records out of laziness or incompetence Im not sure. You cannot tell me I havent requested since November because I have proof of every interaction I have had with the department supervisor and every employee I spoke to. If you would like copies instead of saying Im lying I would love to oblige. I will be proceeding with an attorney if this isnt fixed here. I still would like to receive an apology from the person in charge of medical records and the director. This isnt right.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/25/2023

  Dear **********:
  
  This letter is being sent in response to your communication to the Better Business Bureau, case# ********, regarding obtaining a copy of your medical records.
  
  ***************** Medical Center makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate a CD with your medical records has been mailed to your address. Please allow for mailing times.
  
  We hope to have addressed your concerns to your satisfaction. If you have any questions or concerns regarding the hospital bill,please feel free to contact our billing office at **************.

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  WEST SUBURBAN MEDICAL CENTER T790PIP300006358**** $1,758.00
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/10/31) */
  BBB,
  
  Tenet has divested this facility. Please direct this complaint to the appropriate entity so that this complainant can find resolution. Thank you.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient at Piedmont Medical Center in Rock Hill, SC from June 23, 2022 thru July 11. 2022. Upon admission, I had in my purse $900.00 cash. A Doctor and a Nurse told me and my Boyfriend that since it was so visible in my purse that they locked it away and would return it upon my discharge.
  
  It was not returned to me upon my discharge. I have called and gotten no response. So I went to the hospital today, September 26, 2022, to inquire about it in person. Two Security Guards with Allied Security uniforms came to talk to me and they said that they don't keep personal belongings. I told them a Doctor and a Nurse who was attending me in my room told me and my boyfriend that they locked it up and would be returned to me. Then the security guards said that they didn't have my name on their list of personal belongings being held.
  
  I am not sure who would have it at this point. I feel that these types of situations should be handled in a more professional and secure way. I certainly feel like someone from the hospital staff kept that $900 cash.
  
  I would really appreciate it if that could be looked into further. I would really like to get that money back as soon as possible as well.
  
  My contact information is below should you wish to contact me.
  
  Sincerely,
  
  **** ******
  ************************************************
  Mobile: (XXX) XXX-XXXX

  Business Response

  Date: 12/27/2022

  Business Response /* (1000, 7, 2022/10/12) */
  Dear Ms. ******:
  
  First, we would like to take this opportunity to thank you for entrusting us with your healthcare needs. It was both an honor and a privilege to take care of you.
  
  We apologize that you believe your $900 was misplaced during your hospitalization from June 23rd - July 11th, 2022. I have submitted your complaint and assigned follow-up to Security, Nursing, and Medical Staff Services Leadership. I will send you a final letter with our findings.
  
  Thank you for providing us feedback so that we can use that information to improve our processes. Again, we apologize and wish you well. Please do not hesitate to contact me at 803.909.5959 should you have any further questions or concerns.