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Business Profile

Loan Servicing

CSC Logic, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for CSC Logic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CSC Logic, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my auto loan on 1/24/22 and never received my title. I contacted this company on November 29th, 2022 to request that the title be sent to me and they noted that the title was sent but returned as undeliverable. I confirmed my mailing address, which is the same address they were sending all of the monthly bills to with no issue, and they stated I would receive the title in 7 business days. It has now been two weeks and I have not yet received the title.

      I've been attempting to call their number several times and have been on hold for longer than an hour each time, then the call just disconnects, and therefore I have been unable to reach a representative to try to locate my title.

      My original account number is XXXXXXXXXXX.

      If someone can please reach out to me at XXX-XXX-XXXX as soon as possible it would be appreciated.

      Business Response

      Date: 03/21/2023

      Business Response /* (1000, 5, 2022/12/27) */
      12/27/2022

      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201



      BBB Case Number: XXXXXXXX



      Dear Dispute Resolution Department:


      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 12/14/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.

      In the complaint that we received, Ms. *********** stated that she needed a lien release. She also stated she never received one.

      In response to the concern listed above, we can confirm ***** delivered this lien release with tracking number XXXXXXXXXXXX. We can also confirm the package was delivered on 12/15/2022 at 10:58 AM.


      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at XXX-XXX-XXXX. Please call between the hours of 7AM to 7PM CST, Monday - Friday.


      Sincerely,


      ****** *****
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:12/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get ahold of this company for a lien release of my paid off vehicle and I cannot get the customer service line to pick up. When I emailed their customer service i received a bounce back email to my junk email box. This is crucial information that I need ASAP.

      Business Response

      Date: 02/21/2023

      Business Response /* (1000, 5, 2022/12/15) */
      12/15/2022

      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201

      BBB Case Number: ********

      Dear Dispute Resolution Department:

      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 12/02/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.

      In the complaint that we received. Ms. ***** stated that she needed a lien release. She also stated she never received one.

      In response to the concern listed above, FedEx has advised they will deliver this lien release with tracking number ************ on 12/16/2022 by 12:00PM.

      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at 800-562-6183. Please call between the hours of 7AM to 7PM CST, Monday - Friday.

      Sincerely,

      Alissa *****
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our car loan is paid off with CSC logic and for some reason they are reporting we owe money on it and I have late payment, which is impacting my credit score. I need them to fix this issue and I have been on hold for over 2 hours.

      Business Response

      Date: 02/21/2023

      Business Response /* (1000, 5, 2022/12/12) */
      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201

      BBB Case Number: ********

      Dear Dispute Resolution Department:

      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 11/29/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.

      In the complaint that we received. Ms. ******* stated that she believed she had inaccurate information on her credit report.

      Please be advised, we have contacted Ms. ******* and resolved the dispute.

      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at 800-562-6183. Please call between the hours of 7AM to 7PM CST, Monday - Friday.

      Sincerely,

      Alissa *****
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a copy of my lien release letter from my car loan payoff and was told by my original lending institution, ********* ***** it was sold to CSC. The three different numbers given yielded nothing but being placed on hold for minimums of 3 hours at a time and I never got thru to any person to assist me with my records. I am unable to sell my car until this occurs as the DMV has my car incorrectly filed as having the lien still in place. There does not seem to be any way to speak to a single person at this company despite multiple failed attempts via phone and email. I have no idea how I can obtain this document otherwise and my car is effectively held hostage due to an error by them in not notifying DMV of the lien release from 2015 when the loan was discharged.

      Business Response

      Date: 03/13/2023

      Business Response /* (1000, 5, 2022/12/12) */
      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201



      BBB Case Number: XXXXXXXX



      Dear Dispute Resolution Department:


      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 11/29/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.

      In the complaint that we received. Ms. ******** stated that she needed a lien release. She also stated she never received one.

      Please be advised, we are unable to locate the account with the information listed above. Further, we contacted Ms. ******** to resolve the dispute and she stated she no longer needed assistance. If Ms. ******** needs further assistance, please advise her to contact the number listed below.


      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at XXX-XXX-XXXX. Please call between the hours of 7AM to 7PM CST, Monday - Friday.


      Sincerely,


      ****** *****
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contact CSC Logic more than 5 times about a lien payoff letter as I finished paying my loan in 2020. I can no longer login to my account and each time I call the company says they have sent a letter already but cannot tell me when it was sent "since the account is closed". I never received my title in the mail and they do not save updated mailing addresses "since the account is closed". I have missed multiple DMV appointments waiting for a letter. I need a signed letter stating that my lien was released so I can obtain title to my vehicle.

      Business Response

      Date: 02/21/2023

      Business Response /* (1000, 5, 2022/12/05) */


      12/05/2022

      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201

      BBB Case Number: ********

      Dear Dispute Resolution Department:

      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 11/22/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.

      In the complaint that we received. Ms. ***** stated that she needed a lien release. She also stated she never received one.

      In response to the concern listed above, we can confirm FedEx delivered this lien release with tracking number ************. We can also confirm the package was delivered on 12/05/2022 at 11:13 AM.

      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at 800-562-6183. Please call between the hours of 7AM to 7PM CST, Monday - Friday.

      Sincerely,

      Alissa Donze
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:11/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my vehicle back in July 2022 and it is now November 2022 and I have yet to receive my title. I have called CSC Logic several times, often waiting on hold for 40 mins with nobody answering my call. I would like to have the title to my vehicle sent to me immediately as it has been almost 6 months since my vehicle has been paid off.

      Business Response

      Date: 02/21/2023

      Business Response /* (1000, 5, 2022/12/05) */
      12/05/2022

      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201



      BBB Case Number: ********

      Dear Dispute Resolution Department:

      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 11/22/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.

      In the complaint that we received. Mr. ****** stated that he needed a lien release.

      In response to the concern listed above, we can confirm that the document referenced above will be sent today via FedEx. Once a tracking number is provided, we will contact the customer directly. The customer has advised this is sufficient. Also, for convenience, we have provided the customer with an alternate number to contact the complaint department directly.

      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If he needs additional information or assistance with another matter, please contact us at 800-562-6183. Please call between the hours of 7AM to 7PM CST, Monday - Friday.

      Sincerely,


      Alissa *****
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:10/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our loan was paid fully in Jan 2021 but we have not received lien release till date. We need a copy of it at the earliest please.

      Business Response

      Date: 01/25/2023

      Business Response /* (1000, 5, 2022/11/08) */
      11/07/2022

      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201



      BBB Case Number: XXXXXXXX



      Dear Dispute Resolution Department:


      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 10/27/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.

      In the complaint that we received. Ms. ******** stated that she needed a lien release. She also stated she never received one.

      In response to the concern listed above, we can confirm FedEx delivered this lien release with tracking number XXXXXXXXXXXX. We can also confirm the package was delivered on 11/07/2022 at 11:11 AM. Also, we can confirm her title was originally released and mailed via USPS on 01/15/2021.


      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at XXX-XXX-XXXX. Please call between the hours of 7AM to 7PM CST, Monday - Friday.


      Sincerely,


      ****** *****
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:09/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted my last payment on Friday, 9/24/22 and have been trying to call CSC since then. When I called it says the number is out of service. I've tried emailing, and the email has bounced back undeliverable. I've found another number to call and was put on hold for almost an hour with no answer. I need to make sure I will be receiving my title and am unable to reach anyone to inquire about it.

      Business Response

      Date: 12/22/2022

      Business Response /* (1000, 5, 2022/10/11) */
      Dispute Resolution Department
      **** *** ******* Suite ****
      ******* ** XXXXX



      BBB Case Number: XXXXXXXX



      Dear Dispute Resolution Department:


      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 09/28/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.

      In the complaint that we received, Ms. ****** stated that she tried to contact our Customer Service Department to confirm that the loan was paid-in-full.

      In response to the concern listed above, we can confirm that we contacted Ms. ****** and addressed all of the above concerns. Also, she can expect her title in roughly three to four weeks.

      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If you need additional information or assistance, please contact us at XXX-XXX-XXXX. Please call between the hours of 7AM to 7PM CST, Monday - Friday.


      Sincerely,


      Alissa *****
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:09/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid off my auto loan more than a year ago. However, never received my title back. Called the customer service multiple times, Everytime they said they will look into it and send me back my title or a lien release letter in 3-4 weeks, but I never received anything. The most recent call to their customer service was made at Aug. 10, 2022.

      Car info: 2015 Mini Cooper, loan was paid off Oct. 2020.

      VIN: ************XXXXX

      Need my car title back, or if the title is lost, need a lien release letter, along with DMV fee needed to apply for a new CA title.

      Business Response

      Date: 12/08/2022

      Business Response /* (1000, 5, 2022/10/07) */
      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201



      BBB Case Number: XXXXXXXX



      Dear Dispute Resolution Department:


      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 09/26/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.


      In the complaint that we received, Mr. *** stated that he needed a lien release. He also stated that he has called several times to obtain one.


      In response to the concern listed above, we can confirm FedEx delivered this lien release with tracking number XXXXXXXXXXXX. We can also confirm the package was delivered on 09/30/2022 at 10:11 AM


      Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If you need additional information or assistance, please contact us at 800-562-6183. Please call between the hours of 7AM to 7PM CST, Monday - Friday.


      Sincerely,


      Alissa D****
      CSC Logic, Inc.
      Resolutions Department

    • Initial Complaint

      Date:09/19/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to contact CSC Logic about a lien payoff letter as I finished paying my loan in February 2020. I have not been able to get in contact with a representative or login to my account. The numbers listed on this site and the CSC Logic Aboutmyloan site is not in service after going through the automated menu. I have my account number (XXXXXXXXXXX) and simply need a signed letter stating that my lien was released so I can obtain title to my vehicle.

      Business Response

      Date: 11/10/2022

      Business Response /* (1000, 5, 2022/10/04) */
      Dispute Resolution Department
      1601 Elm Street, Suite 1600
      Dallas, TX 75201


      BBB Case Number: XXXXXXXX

      Dear Dispute Resolution Department:

      This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 09/20/2022. CSC Logic, Inc.
      ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the
      concerns expressed therein.

      In the complaint that we received, Mr. *** stated that he needed a lien release. He also stated that he got an out-of-service
      message.

      In response to the concern listed above, we can confirm FedEx delivered this lien release with tracking number
      XXXXXXXXXXXX. We can also confirm the package was delivered on 09/28/2022 at 10:56 AM.

      Please note, at CSC Logic, we strive to provide exceptional customer service. Unfortunately, on 09/19/2022, we had a
      technical failure that caused our customer service lines to temporarily go offline. We apologize for any inconvenience this
      may have caused. If you need additional information or assistance, please contact us at 800-562-6183. Please call
      between the hours of 7AM to 7PM CST, Monday - Friday.


      Consumer Response /* (2000, 7, 2022/10/05) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The issue has been resolved. Thank you

    CSC Logic, Inc. is NOT a BBB Accredited Business.

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