Complaints

This profile includes complaints for CSC Logic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CSC Logic, Inc.

  Dallas, TX 75265-0657

• 

  CSC Logic, Inc.

  PO Box 580048 Charlotte, NC 28258

• 

  CSC Logic, Inc.

  6901 Windcrest Dr Plano, TX 75024-4142

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13, 2023, I submitted a payment of $600 via online banking through my financial institution to pay my vehicle off in full. This was an accidental overpayment. The last statement I received from CSC back in December 2022 stated the total amount due by 1/27/23 was $170.00. I have yet to receive a check for my overpayment, but yet I received the title to my vehicle on 2/6/23. I have called the number on the letter *************) that was attached to my title to find out when I will receive a check for $430.00 but get an automated message stating that my loan had been purchased by ******. The message states I must call Truist *************). I've called Truist and they have no record of my loan. ****** then tries to give me the same number listed on the letter attached to the title which is the automated recording directing me to Truist. ****** has used my social security # and account number with CSC to try and locate my loan to no avail. I have been sent in nothing but circles. My next step is to file a complaint with the **** if this is not handled promptly. I should have already received a check for the overpayment if CSC was already able to process my payment and send me the title. My account number is ************. Thank you.

  Business Response

  Date: 02/23/2023

  On January 27, 2023, the servicing of the customer's automobile loan was transferred from CSC Logic, Inc. to ************ If they have any questions concerning this transfer, please advise them to contact **************.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an auto loan refinanced with ALLY bank. They had since sold/transferred service to CSC Logic. My credit reports as ALLY BANK/CSC LOGIC. ********* has no records of my loan any further and stated it was transferred. CSC has NO website or ways of contact ANYWHERE. Any phone number found online doesnt work. I am purchasing a home and just trying to pay off the auto loan. When **** transferred my account, they must have transferred the autopay because its taken out each month, and reported to my credit each month. I have only $7,000 left and i just want to pay it off. Ive never received communication that it was transferred or any monthly statement ever. My loan officer for my mortgage cant even find any information on this company. BBB says theyve been in business for over 60 years yet no one has any information about them. There are no positive comments on ANY website ESPECIALLY the BBB but BBB wants to gice CSC Logics an A+ rating!? Thats insane. I just need to pay off my loan and get my title. I see that getting a title once paid off is near impossible from this company too! I need answers and communication immediately!

  Business Response

  Date: 02/17/2023

  02/17/2023
  
  
  Better Business Bureau
  Dispute Resolution Department
  ***************************************************************************
  
  
  BBB Case Number: 91713593
  Complainant: ***************************
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint submitted to the Better Business Bureau ("BBB") on 02/06/2023. Ally considers all forms of feedback important and is providing this letter as a written response.
  
  Please be advised, your account has migrated to our new operating system. For further assistance. Please contact ************.
  
  
  Ally thanks the BBB for taking the time to bring this matter to our attention.
  
  
  Sincerely,
  
  
  
  Ally
  Resolutions Department
  

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CSC Logic has held the loan of my auto, all payments always made thru auto-pay. Sent past due notice on this month's statement with late fee charges-auto pay should have paid. Tried contacting all phone numbers listed, on hold for over TWO HOURS never having spoken to anyone. All numbers for business disconnected and ****** stating business is permanently closed. There are No email addresses for business or other way to contact this business. I have paid this loan for 6YEARS!! Made final payment thru website but am concerned whether this business is still in business and if I will ever receive my title.

  Business Response

  Date: 01/26/2023

  01/26/2023
  
  Dispute Resolution Department
  ******************************************************************
  
  
  
  BBB Case Number: 91710124
  
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 01/23/2023. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.
  
  In the complaint that we received, **************** stated that he was having difficulty paying off his remaining balance and wanted to acquire his title.
  
  Please be advised, we can confirm that **************** has paid the loan in full. He should receive the title by February 21, 2023. Also, as requested, we attempted to contact ****************. If **************** has further questions, please direct his attention below.
  
  
  Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If he needs additional information or assistance, please contact us at ************. Please call between the hours of 7AM to 7PM CST, Monday - Friday.
  
  
  Sincerely,
  
  
  ***********************
  CSC Logic, Inc.
  Resolutions Department
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost 3 years ago I paid my car loan in full. CSC Logic *** sent me the lien release but it was in the name of BMO ****** bank (the original loan holder. CSC Logic *** is named as the lien holder on the cars title so when I go to the *** they will not accept the lien release from BMO ****** bank. I need a filled out, signed and notarized "Notification of Assignment, Release or ***** of Secured Interest" form for ********* to get the lien removed. I have tried calling their *********** service number many times and have been put on hold for long times and ha e still never been able to get ahold of a person. I just need this form so I can get the lien removed finally and actually have a clear title.

  Business Response

  Date: 01/26/2023

  01/26/2023
  
  Dispute Resolution Department
  ******************************************************************
  
  
  
  BBB Case Number: 91708985
  
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 01/20/2023. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.
  
  In the complaint that we received, **************** stated that he needed a lien release.
  
  Please be advised, we are in the process of overnighting **************** a lien release. We anticipate it will be received by 02/03/2023. We will deliver the lien release to the address specified on the complaint.
  
  
  Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at ************. Please call between the hours of 7AM to 7PM CST, Monday - Friday.
  
  
  Sincerely,
  
  
  ***********************
  CSC Logic, Inc.
  Resolutions Department
  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I paid my car off in 2018 and called multiple times to get my title and it was never mailed to me. I'm now trying to do this again as I'm wanting to purchase a new car and need my title. I've called 3x time to the customer service line and have never even been able to get an agent on the phone to talk to. One time, I was on hold for 1.5 hours before I finally hung up.

  Business Response

  Date: 01/26/2023

  
  01/26/2023
  
  Dispute Resolution Department
  ******************************************************************
  
  
  
  BBB Case Number: 91709107
  
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 01/20/2023. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.
  
  In the complaint that we received, ********************** stated that she needed a lien release.
  
  Please be advised, we are unable to locate the account with the information listed above. We attempted to contact ********************** at the phone number provided and were unsuccessful. If ********************** needs further assistance, please advise her to contact the number listed below.
  
  
  Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at ************. Please call between the hours of 7AM to 7PM CST, Monday - Friday.
  
  
  Sincerely,
  
  
  ***********************
  CSC Logic, Inc.
  Resolutions Department
  
  

  Customer Answer

  Date: 02/11/2023

  CSC called me and I was able to speak to someone after calling multiple times and being on hold for over an hour each time. When I finally got someone, they told me they would mail me the documents I needed and it would be about 2 weeks to get them. It has been over 2 weeks and I still have not gotten the documents. I called CSC today and they have an audio recording that their loans have transferred to another bank. I called that bank and they said since this is an old loan that is paid off, I have to go through CSC. I called CSC back and the 2 numbers I was given, both have an audio recording to call the new bank and then hang up. I was not able to get a physical person on the phone. This compliant is not resolved.

  Business Response

  Date: 02/22/2023

  On January 27, 2023, the servicing of the customer's automobile loan was transferred from CSC Logic, Inc. to ************ If they have any questions concerning this transfer, please advise them to contact **************.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach this company by phone for weeks. I have tried multiple phone numbers, emailing, etc. I can not reach anyone, I have sat on hold for hours. I simply need my title released, as I have sold my vehicle. I paid off this loan years ago. This is extremely frustrating and unacceptable.

  Business Response

  Date: 01/26/2023

  01/24/2023
  
  Dispute Resolution Department
  ******************************************************************
  
  
  
  BBB Case Number: 91708783
  
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 01/24/2023. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.
  
  In the complaint that we received, ********************** stated that she needed a lien release.
  
  Please be advised, we are unable to locate the account with the information listed above. We attempted to contact ********************** at the phone number provided and were unsuccessful. If ********************** needs further assistance, please advise her to contact the number listed below.
  
  
  Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at ************. Please call between the hours of 7AM to 7PM CST, Monday - Friday.
  
  
  Sincerely,
  
  
  ***********************
  CSC Logic, Inc.
  Resolutions Department
  

  Customer Answer

  Date: 01/27/2023

  This is my second complaint against this company. They marked the initial one as resolved after they left me a voicemail to call them and I'm now back to square one. I have been trying to get my car title from this company for 3 weeks. Every number I call is a dead end. I have sat on hold for hours. This is insane. I paid of this car several years ago.
  
  First case # ef571747-967a-11ed-b304-0e63a05a1194
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can't reach anyone to make payment.

  Business Response

  Date: 01/26/2023

  01/26/2023
  
  Dispute Resolution Department
  ******************************************************************
  
  
  
  BBB Case Number: 91708174
  
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 01/17/2023. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.
  
  In the complaint that we received, ************** stated that she needed to make a payment.
  
  Please be advised, we are unable to locate the account with the information listed above. We attempted to contact ************** at the phone number provided and were unsuccessful. If ************** needs further assistance, please advise her to contact the number listed below.
  
  
  Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at ************. Please call between the hours of 7AM to 7PM CST, Monday - Friday.
  
  
  Sincerely,
  
  
  ***********************
  CSC Logic, Inc.
  Resolutions Department
  

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has been going on for more than 6 years, without any resolutions. I have talked to Reps, and managers, no solution. I have paid this account on time and the payments are $724.74, I aways pay more than my monthly payment. I would pay $800.00 to get rid of this loan early. I would receive statements stating $0.00 due and I still would pay. I called and I would be on hold 1-2 hours. I talk to ********************, she lied to me. Then I continue to call, placed on hold for more than an hour. I continue to pay. I paid to have the account reconciled and had the accountant in the office to talk to CSC. CSC did not answer, we were on hold for an hour and the accountant said, she had other appointments. I wrote a letter to CFPB (Customer ********************** ******************* I issued a complaint, id number *************. After I received a letter from CSC, stating I had $479.82, and I could apply it to my account any way I choose. I called and I was placed on hold. Finally, Ms. ***** answered, I told her the situation and wanted the money applied to principle. ********** placed me on hold, after 18 minutes. Ms. ***** came back to phone and said, the lady that apply credits, did not want to do that. I told her I had a letter from CSC, she said it was nothing she could do. Call ended. I continue to call for 3 weeks every 2 days in December. When I could hold for an hour, I might get a Rep, I might not, and I had to hang up. In those 3 weeks, after holding for an hour, I talked to 2 ********** night a lady called me and said her name was ******, that's what she said. She said, CSC Logic has just a small part of the company. Maybe that why they treat their customers horrible. I have called and called finally I got Ms. ****** and she said, ****** is not available. I am so sick and tired of this foolishness. I do not owe them 2 payments. I called again asking for ******, I told after holding for one hour. 1/4/2023. Give the correct amount. I want my car title.

  Business Response

  Date: 01/18/2023

  01/17/2023
  
  Dispute Resolution Department
  ******************************************************************
  
  
  
  BBB Case Number: 91705972
  
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 01/04/2023. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.
  
  In the complaint that we received, ************** stated that she believes that she is owed a credit and that the title should be released.
  
  First, thank you for bringing ****************** concerns to us directly. Based on the audit performed, it does appear the information in our system is correct. For ****************** convenience, we have mailed her the most recent payment history for her review. Currently, a partial payment in the amount of $75.78 has been applied to her March payment. If she would like those funds to be applied to her principal balance, please advise her to contact us at the number listed below. As of today, she has a remaining balance of $669.24. Once the account has been paid-in-full, we will send her the title.
  
  Should she have any additional comments, please instruct her to contact our *************************** at ************** between the hours of 7AM and 7PM CST, Monday - Friday.
  
  
  Sincerely,
  
  
  **************
  CSC Logic, Inc.
  Resolutions Department
  
  

• Initial Complaint

  Date:12/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CSC Logic *** took over my car loan from ****************. The last payment was made 9/2020. I have NOT received a clear title, or lien release letter. I cannot sign into my account because it asks for an office ID number which I do not have. The information I can provide is the address payments went to: P.O. Box ******, ****** ** 75373-1464. My Account number: ***********, VIN *************************************** Chev Impala.

  Business Response

  Date: 01/12/2023

  01/12/2023
  
  Dispute Resolution Department
  ******************************************************************
  
  
  
  BBB Case Number: 91704645
  
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 12/29/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.
  
  In the complaint that we received, ****************** stated that she needed a lien release. She also stated she never received one.
  
  In response to the concern listed above, ***** has advised they will deliver this lien release with tracking number ************ on 01/13/2023 by 8:00PM.
  
  
  Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at ************. Please call between the hours of 7AM to 7PM CST, Monday - Friday.
  
  
  Sincerely,
  
  
  ***********************
  CSC Logic, Inc.
  Resolutions Department
  
  

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my loan off on VIN 2C4RC1GG3CRXXXXXX circa Nov 2020 - to date I have not received the title. I'm looking for a lien release letter now to get a duplicate/corrected title.
  
  I attempted to contact the business on the phone XXX-XXX-XXXX, but just sit on hold.
  
  Would appreciate if the lien release could be sent ASAP.

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2022/12/31) */
  12/31/2022
  
  Dispute Resolution Department
  1601 Elm Street, Suite 1600
  Dallas, TX 75201
  
  
  
  BBB Case Number: XXXXXXXX
  
  
  
  Dear Dispute Resolution Department:
  
  
  This letter is in response to a complaint forwarded by the Better Business Bureau ("BBB") on 12/19/2022. CSC Logic, Inc. ("CSC Logic") considers all customer feedback important and is providing this letter as a written response to address the concerns expressed therein.
  
  In the complaint that we received, Mr. ***** stated that he needed a lien release.
  
  In response to the concern listed above, we can confirm that a lien release has been submitted for processing. We anticipate that Mr. ***** will receive the lien release on or around 01/06/2023 via FedEx.
  
  
  Please note, at CSC Logic, we strive to provide exceptional customer service. We apologize for any inconvenience this may have caused. If she needs additional information or assistance, please contact us at XXX-XXX-XXXX. Please call between the hours of 7AM to 7PM CST, Monday - Friday.
  
  
  Sincerely,
  
  
  ****** *****
  CSC Logic, Inc.
  Resolutions Department