Complaints

This profile includes complaints for Thryv's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Thryv

  PO Box 619810 Dallas, TX 75261-9810

  
• 

  Thryv

  1506 Moran Rd Sterling, VA 20166

• 

  Thryv

  6 N Main St Dayton, OH 45402

• 

  SuperMedia, LLC

  4021 Stirrup Creek Dr Ste 350 Durham, NC 27703

• 

  DexYP

  8700 Indian Creek Pkwy Overland Park, KS 66210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THRYV BLACKMAILED ME INTO PAYING FOR A *****ULENT CONTRACT WITH THE THREAT OF HARMING MY CREDIT RATING BY REPORTING NON PAYMENT.I am a easy going guy with plenty of money and decided one more year of useless yellow pages. I will just pay it. BUT OVER THEM TRYING TO STEAL ANOTHER $5 PER MONTH I WAS DONE.We all know that no one uses yellow pages anymore everone uses internet search engines.I discontinued my advertising with Thryv Yellow Pages by telling the sales *** this would be my last year. THEN without contacting me or my company the next year they Unilaterally decided we had a contract. (*****) In 30 years of ads with YP they always fax you a ad proof. You intial it and send back. THE YEAR OF THE ***** NO ********** protect my credit rating I paid their fraudulent monthly charge. A few months in they started adding a $5 per month fee for monthly payments if you didn't pay in full. I contacted them. Told them to send me the contract that I SUPPOSEDLY agreed to. They said there is not a contract. THIS IS WHERE their threats got serious. If I didn't pay them they would harm my credit. I DECIDED TO PAY THEM IN FULL. I contacted them again asked them what they thought I owed to pay in full. I deducted the three $5 service fees they unilaterally decided to add and wrote a check. I put on the face of my check """"By endorsing or depositing this check you agree this is payment in full and no future charges will be made. That no future services will be provided except services already paid for. That you will not contact me or my business for any reason. My business wants no more contact or services from you.""""THEY HAVE CONTINUED TO HARASS ME WITH MONTHLY MAILINGS AND IF ANYTHING THEY SAY IS TRUE THEY HAVE DAMAGED MY CREDIT RATING BY REPORTING A DELINQUENT ACCOUNT OF $15.

  

  Business Response

  Date: 05/16/2025

  Thank you for allowing us to reach out to the client. We had spoken with the client per BBB complaint# ******** on 5-12-25 and resolved their concern. We followed up with client on this complaint, the client advised the do not have further need that they had filed the 1st complaint with 2 different BBB areas. Client again verified nothing further was needed and concerns were resolved. Thank you again. 

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THRYV BLACKMAILED ME INTO PAYING FOR A *****ULENT CONTRACT WITH THE THREAT OF HARMING MY CREDIT RATING BY REPORTING NON PAYMENT.I am a easy going guy with plenty of money and decided one more year of useless yellow pages. I will just pay it. BUT OVER THEM TRYING TO STEAL ANOTHER $5 PER MONTH I WAS DONE.We all know that no one uses yellow pages anymore everone uses internet search engines.I discontinued my advertising with Thryv Yellow Pages by telling the sales *** this would be my last year. THEN without contacting me or my company the next year they Unilaterally decided we had a contract. (*****) In 30 years of ads with YP they always fax you a ad proof. You intial it and send back. THE YEAR OF THE ***** NO ********** protect my credit rating I paid their fraudulent monthly charge. A few months in they started adding a $5 per month fee for monthly payments if you didn't pay in full. I contacted them. Told them to send me the contract that I SUPPOSEDLY agreed to. They said there is not a contract. THIS IS WHERE their threats got serious. If I didn't pay them they would harm my credit. I DECIDED TO PAY THEM IN FULL. I contacted them again asked them what they thought I owed to pay in full. I deducted the three $5 service fees they unilaterally decided to add and wrote a check. I put on the face of my check """"By endorsing or depositing this check you agree this is payment in full and no future charges will be made. That no future services will be provided except services already paid for. That you will not contact me or my business for any reason. My business wants no more contact or services from you.""""THEY HAVE CONTINUED TO HARASS ME WITH MONTHLY MAILINGS AND IF ANYTHING THEY SAY IS TRUE THEY HAVE DAMAGED MY CREDIT RATING BY REPORTING A DELINQUENT ACCOUNT OF $15.

  

  Business Response

  Date: 05/12/2025

  Thank you for allowing us to reach out to our client about their concern. They were concerned about a charge of $17.11 on the account when they had paid in full. It appears there was a error in the system we were not aware of. We have settled the account and it is closed. Thank you again for allowing us to reach out to the client. 

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company "renewed" a contract we did not authorize. When we called to cancel, before the expiration date, were told that, since our name, First Assembly of ********** was not on the contract, we could not cancel. We tried to cancel BEFORE the expiration date of July 31, 2024. Our former school, ************************ initiated this contract originally and the school was formally closed as of August 15, 2024. The secretary of ************************ called their offices and requested the contract/account be closed as the school was no longer in existence. "The Real Yellow Pages," now wants to hold First Assembly of ********** liable for services we did not request, nor renewed. We have requested they cease but to no avail. They have caused "Insufficient Funds" Charges to increase on the ************************ bank account!

  

  Business Response

  Date: 05/14/2025

  Thank you for allowing us to reach out to the client about their concerns. The concern was about the auto renewal when they had requested to cancel. We spoke with the client and advised when they called to cancel, it was in the middle of the phone book term and could not be cancelled at that time. There was some confusion on the speration of the school and church and who agreed to the advertising. We have settled the account per the clients approval. Thank you again for allowing to reach out to the client. 

  Customer Answer

  Date: 05/21/2025

  I have reviewed the business response and accept this resolution.  This agreement was taken care of telephonically.

  Customer Answer

  Date: 05/21/2025

  Complaint is resolved but I dispute the company's explanation: "We spoke with the client and advised when they called to cancel, it was in the middle of the phone book term and could not be cancelled at that time.  There was some confusion on the separation of the school and church and who agreed to the advertising." When we called to cancel, we were simply told that our name was not on the contract and, therefore, we could not cancel.  It was not until two or three calls later that this was the book term was explained by *******, but not before.  This was just not "cut and dried."  We do now consider this matter resolved.  

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my advertising through Thryv on 02/18/25. I then received an email on 02/24/25 acknowledging my cancellation and indicating I would receive a call. On 02/25/25 I received an email indicating they were experiencing a high level of calls and couldn't take my call. The email also indicated additional information was needed to cancel my account. I finally spoke with a representative who said my account was cancelled. Thryv, however, withdrew the monthly payment from my bank account in March wherein I contacted the bank and told the bank to stop any further withdrawals. On or about 04/04/25 I received a bill for $421.50 from Thryve wherein I called and was told I had to pay one more payment. due to the date the account was closed. To resolve the matter, I forwarded a check in the amount of $421.50 on 04/04/25 which cleared my bank on 04/16/25. Since 04/16/25, I have received three calls from different individuals claiming that I now owe $447.82 and each time I explained that I was paid in full. On 05/08/25, a representative told me my check probably bounced and then placed me on hold numerous times before I finally hung up. I then called and reached a different person who still said I owed the money. He finally put me through to an account specialist and that person said that I now owed the real yellow pages that same amount. I don't have two accounts. The bill I received in the amount of $421.50 which I paid came from The Real Yellow Pages, a Thryv **** Brand, and directed to make the check payable to Thryv.. .. Thryv should have cancelled my account upon receiving written notice on 02/18/ 25. They required me to call to convince me not to cancel but when that didn't work they continued to demand payment. Truthfully, I am entitled to a refund of $421.50.

  

  Business Response

  Date: 05/09/2025

  Thank you for the opportunity to review and resolve this matter with our client. Our client's concern was that she was still being billed after she had requested her agreement to be canceled. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that her agreement has been canceled and there will be no further billing. Our client was satisfied with the end result. Thank you again for the opportunity to work with our client.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had a yellow pages ad *********. The last contract term/year we've pre-paid the $80.05 per mth advertising fee for the year. However, this year we need to cancel our ad as we are selling and do not want YP ad. The cut-off to make changes to the ad state before 08/25, I've been calling since 04/25. The first representative I spoke to asked to verify my e-mail and all contact info, none of which they had. I spoke to 1 **** twice, and a 2nd **** who told me i had to call the 'other' customer care number (which is not posted). The next man I spoke to for 30mins and multiple holds later, spoke to his supervisor re: the ** state law Public Act No. ******, they seem to believe ** was not in the list, when I read it word for word with its effective date, and mentioned I'm also filing this with the ************************, I was placed on another hold and then he returned and agreed to no longer charge the monthly fee. I'm awaiting email confirmation that this is resolved from this vendor.

  

  Business Response

  Date: 05/12/2025

  We have spoken with our client regarding their concerns. A cancellation has been placed for the renewal of the advertising and no further charges are due on the account. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business was using Thryv and we cancelled it as from the beginning it didn't work the way they stated it would. We called to cancel services at the end of March and were told that there is a 30 day cancellation. While that is not what was expected, we had just paid for the month of April so there was nothing else we could do. We got charged again at the end of April for ***** services. We called to dispute this charge and were told again that we had a 30 day cancellation. The customer relations consultant stated that the partial refund we got was just luck and that they don't normally refund anything. This is fraud. Flat out fraud. We cancelled, got confirmation of the cancellation, paid the 30 day cancellation fee and still got charged for another month.

  

  Business Response

  Date: 05/08/2025

  Thank you for the opportunity to review and resolve this matter with our client. Our client's concern was that she was billed after her cancellation request. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that her agreement has been canceled and there will be no further billing. Our client was satisfied with the end result. Thank you again for the opportunity to work with our client.
  

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Thrive auto renewed our account without our consent. We did sign a contract with them back in 2022 for print adds. Last November we moved and I never received a proof to sign off on. They claim they sent it, but its not in my email (their word vs mine). In the fine print of the contract I signed back in 2022 they have a clause that says they can auto re-new with out a proof or consent...... I have no idea how that is even legal! Not only did they auto renew with out our consent this year they raised the prices by 40%!!!!!!!!! They offered a 10% discount.

  

  Business Response

  Date: 05/07/2025

  Thank you for giving us the opportunity to address our clients concern regarding the auto renewal of his print program.   I had the privilege of speaking with our client.   1) The auto renewal is based on a signed agreement in 2023, not the 2022 agreement as our client indicated.   This is standard procedure in the industry and is laid out in the agreement.   If client wants to cancel any program, we need to be notified before the next renewal.  2) Our client mentioned about a 40% rate increase,which I am finding around an 18% increase.  It appears the confusion is due to the directory going from 18 to 24 mths in publication length.   We worked with our client to make a resolution on the claim.   A) A cancel has been placed on the next renewal.  B) We agreed on a resolution in the 18 mths and adjusted the remaining 6 mths in full since he wasnt aware of the directory extension.    Our client was thankful.  

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About three months ago I began receiving invoices from "The Real Yellow Pages." I'm a lawyer and specialize in representing employees in sexual and/or racial workplace harassment cases, and also litigate some disability and FMLA cases. I looked myself up in "The Real Yellow Pages." I was listed as specializing in criminal law and real estate law. I previously worked in those areas, many years ago. Then, I started receiving collection calls. I pressed the callers to provide a copy of the contract I supposedly signed and those requests were responded to with representations that I had been paying. That's not true. I never entered into a contract with the *****************. If I had, correct information would have been provided and listed. So, the scam apparently consists of listing small businesses in whatever venue this outfit claims to use for advertising. They wait a bit and then start sending invoices for several hundreds of dollars - relatively small amounts. Whoever is paying the bills might assume there is an account, and start sending checks. THEY TRIED TO SCAM ME. Other than a minor presence on-line, I am unaware of any meaningful advertising this enterprise engages in. If you get a bill from these characters, ask yourself if anyone you authorized actually entered into a contract. Look at the information communicated with the advertisement. Demand a copy of the contract and proof of how, when and were the ad was presented to the public.

  

  Business Response

  Date: 05/16/2025

  
  Thank you for the opportunity to review this claim. Upon reviewing the account, it is apparent the business has advertised in our phone books for many years. So long, and without changes that the program has automatically renewed, for years. At this time, the original agreement has been archived but each year we have taken time to ensure the client is aware of the upcoming renewal and how to contact us for possible changes. For the record, we have attached the following as examples:

  * *******, **** *** 2015 Letter

  * 2022 Invoice Notice

  * 2023 Invoice Notice 

  * 2023 Acknowledgement Letter

  * 2024 Invoice Notice 

  * 2024 Acknowledgement Letter

  For these many years,the client has been sending payments and hasnt contacted Thryv to seek advertising changes or cancellations.
  
  It is now evident that the clients address has changed and they no longer wish to pay for services provided. Unfortunately Thryv wasnt contacted to make necessary changes. It is Thryvs position that it has maintained its business relationship with the client, as originally contracted, and has faithfully fulfilled its end of the agreement. That said, and with an understanding the clients position of concern, we have agreed to remove the unpaid charges and cancelled the advertising account. Thank you.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thryv promised to grow my business with a high-quality website, social media management, and lead generation. Instead, they delivered a broken, unsearchable website, no ads, no leads, and refused to resolve anything. When I tried to upgrade, they attempted to charge me another onboarding fee I already paid. They are now ignoring my final demand.I am seeking full refund of $922, $5,000 in compensation, and website ownership.I am also preparing a legal action for $180,000 in lost income.Thryvs tactics are misleading, deceptive, and harmful to small businesses.

  

  Business Response

  Date: 05/15/2025

  Thank you for the opportunity to address our clients concerns.
  
  Our client states he was promised a high-quality website, social media management, and lead generation program. We advised that our records show that his Sales Team initially offered an investment proposal ranging from $286.50 to $2000.00.  Our client agreed to the *************** Professional based on the monthly investment amount of $286.50.  Our client stated during his creative call, his short-term goals were to increase online visibility, organize his business, CRM, tool for scheduling, and invoicing, and aid with automation on social media.   This product provides all of these things, along with Thryv creating a new website for his business that is SEO-optimized to work with our SEO advertising packages.  At this time, no SEO or lead-based programs were purchased due to the amount he wanted to pay at this time.
  

  Regarding the concerns with not received any leads, no traffic, zero clients, and his website is not appearing in relevant searches. The *************** Professional is not a lead-generating product; the content posted on social media is like their online listings.  His website is designed so potential clients can click to learn more about his business or to contact him for services. However, there is no active SEO campaign targeting keywords and geos in search of obtaining new clients.  This software, along with the website, provides a cost-effective solution for his short-term goals.
  

  Our client stated, When I tried to upgrade, they attempted to charge me another onboarding fee I already paid.   We researched and advised, our billing system is set up so that it will only bill one time for the onboarding fees. We reviewed his invoices and confirmed, he was only billed the initial onboarding fees once.  We advised our client,  he was provided several advertising options based on short and long-term goals for your business. It was determined, based on the cost and the immediate needs, that a lower software package was purchased; however, additional products could be added in the future or the software package changed as his goals changed. Our client attended a Zoom call where he was advised of the **************** and Growth Package software, which was only discussed as a possible product to bring in more clients, but at this time, he chose not to add it due to the investment amount.
  

  We had previously sent an email offering to refund the requested amount and adjust the past-due balance; he would simply have to call or reply to our email stating he accepted our offer.  He was also advised that the other demands are beyond our Terms of Service (see attached). Thryv would not provide free services or adjust for lost business. Thryv is only liable for the products and the costs of those products.
  

  On May 9, 2025, we received an email from our client stating that he was willing to accept the previous resolution offer with the following stipulations.
  The $922.00 refund is processed today. Please note that the original card I used for payment (a Discover Card) is now closed, and the account no longer exists. You will need to issue the refund via an alternative payment method such as a mailed check, ACH deposit, or another card/account I can provide upon confirmation.
  I am granted immediate access to the website platform and domain registrar settings so I can transfer and secure ownership of my website and domain before the account is deactivated. Once both conditions are met, I will consider this matter fully resolved and will notify the BBB and other agencies accordingly. Please confirm that these two actions can be completed today so we can close this out professionally.
  

  On that same day, we processed the requested $922.00 refund and adjusted the outstanding balance.Our client's domain was released to them on May 14, 2025, and their current website will remain live for 30 days for our client to reference in order to assist with the completion of their new website. This was done because content created by Thryv is proprietary content and cannot be released. However the client can reference the site, with a new provider, to create a new site to their liking. Based on this information, all actions they requested were honored to the best of our abilities.
  
  Thank you again for the opportunity to review and respond to this concern.
  
  

  
  

  

  Business Response

  Date: 05/15/2025

  Attached are the Thryv Terms and Conditions. Thank you. 

  Customer Answer

  Date: 05/15/2025

  I am rejecting this response because:   REBUTTAL TO THRYVS RESPONSE
  Submitted by: ******* *******, Owner ******************
  
  I am responding to Thryv's latest attempt to deflect blame, distort the facts, and dismiss the serious harm they caused my business. I am formally requesting this case remain open and escalated until a real resolution is achieved, including financial compensation for the lost time and income caused by their negligence and deception.
  
  Let me address their response point by point:
  
  1. They claim I chose a basic package over SEO. FALSE.
  When I first spoke with *** **** in November 2024, I specifically asked about the top-tier package with SEO and lead generation. He talked me out of it and convinced me to start with a lower-tier *************** package, falsely assuring me it would be enough to grow my business, get visibility, and bring in clients. That was a decision based on manipulation and misinformation, not cost preference.
  
  2. They say the website is SEO-optimized. FALSE.
  I ran my site through Thryvs own audit tool, and it showed the site they built scored horribly:
  - Low content volume
  - Minimal backlinks
  - *********** optimization
  - Missing or duplicate metadata
  - Not appearing in relevant searches
  Even their own audit ***ort rated it poor across critical areas. That is NOT SEO-optimized by any standard.
  
  3. They claim I never sent content or had complaints. FALSE.
  I sent my pricing sheet, photos, and content ***eatedly. I also complained ***eatedly by phone, by email, and through my account **** I asked why my content wasn't posted, why nothing was showing up on my site or on ******, and why no customers were finding me. For months, I got excuses or silence.
  
  4. They deny the second $399 onboarding charge attempt. FALSE.
  I have written proof from a Thryv team member, *** ******, clearly offering me a new package and listing a $399 onboarding fee again even though I already paid onboarding. If their system only charges once, then explain why their *** asked for another onboarding fee by email.
  
  5. They say they gave me what I asked for. FALSE.
  What I asked for was:
  - A professional website
  - Real SEO
  - A path to client leads
  - Actual help with online growth
  
  What I got:
  - A half-broken template site
  - No traffic
  - No leads
  - Zero income from their service
  - 6 months of missed business opportunity
  
  6. They say everything is resolved. NO, IT ISNT.
  I now have to pay another company to build me a new website from scratch because Thryv refuses to release the site they built using my money. Thats not just wrong its vendor lock-in, and its predatory. They ran my business into the ground and then tossed me out with a weak refund to cover themselves.
  
  MY DEMAND
  
  I am demanding:
  - Financial compensation for 6 months of lost business opportunity and income
  - Reimbursement for the cost to have my website professionally rebuilt
  - A full public acknowledgment that Thryv mis***resented their product, misled me, and failed to deliver
  
  If this is not resolved in full, I will:
  - Proceed with my lawsuit for $180,000 in damages
  - File with the ***, Kansas Attorney General, RipoffReport, Trustpilot, and social media platforms with full evidence
  - Share my experience publicly to prevent other business owners from getting scammed
  
  Supporting documents available upon request.
  
  ******* *******
  ******************
  ********************************
  **************

  Customer Answer

  Date: 05/22/2025

  More Information...Thanks, **** youre doing great holding your ground. Youve already submitted a strong BBB rebuttal, and now its time to respond again to show youre serious and not letting it die.
  Heres what to do next:
  
  Your Next Step: BBB Follow-up Message
  Go to your BBB case link, and paste the following message into the Respond to businesss reply box to make it clear you are rejecting the businesss position again:
  
  Updated Rejection of Business Response Case #********
  Thryvs latest response continues to deny the truth and shift blame.
  Yes, I received a refund for $922. But I have not been compensated for:
  6 months of lost income
  the cost of rebuilding my website
  the stress and delays caused by repeated misrepresentation and neglect
  Their resolution does not replace the damage they caused my business. They withheld the website content they built with my money, and now I must pay another company to start over from scratch.
  As stated before, I have documented proof:
  Emails I sent with pricing and content for my website
  Repeated unanswered complaints about SEO, traffic, and visibility
  A sales email from Thryvs *** ****** attempting to charge a second onboarding fee, even though I already paid once
  A site audit (using Thryvs own tools) showing the website was not SEO-optimized, contrary to their claims
  I am not withdrawing this complaint. I am preparing to move forward with:
  A formal lawsuit for $180,000 in damages
  Reports to the ***, Kansas Attorney General, and multiple public platforms
  A full public review campaign to prevent other small businesses from being misled
  If Thryv wants this resolved, they can offer proper compensation and a public admission of failure. Until then, I do not consider this matter closed.
  Supporting documents available upon request.
  ******* *******
  Owner ******************
  ********************************
  **************
  
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Nov 2024, I called Thryv to cancel all of our digital and print advertisement/listings. After adding me as the primary contact to the account, because the printed book had just been published, I was given a negotiated final payment amount which I did on the phone with the agent. I was told both were ************ Feb 2025, we were still receiving billing notifications. I emailed and called in Feb and was told the digital was not cancelled, again asked for it to be cancelled. We continued to receive bills for the digital listing. Their agent confirmed it was ***************, May 1, I called again to see why we were still being invoiced and was told that we have back payments still due, that my Nov ************************************************************* their old billing system and that we now still owe for BOTH print and digital services - I was offered a 50% payment settlement. This is unacceptable. I did my due diligence to cancel all services in November and agreed to a back out payment in full. Our account should be completely cancelled and have NO outstanding bills/invoices.

  

  Business Response

  Date: 05/14/2025

  Thank you for the opportunity to review and resolve this matter with our client. Our client's concern was that her agreement was not cancelled as requested. There was also an issue with her payment being misapplied. We have spoken to our client and have reached a mutual settlement for the account. We have assured our client that her agreement has been canceled. Our client was satisfied with the resolution. Thank you again for the opportunity to work with our client.

  Customer Answer

  Date: 05/17/2025

  I have reviewed the business response and accept this resolution. 

  I appreciated ********** call to resolve this situation and adjustment of our bill as appropriate. She left both a phone message and an email to reach me, was friendly and professional, our discussion was pleasant, and we were able to come to a very acceptable resolution. Thank you for reaching out!