Complaints

This profile includes complaints for Thryv's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thryv

  PO Box 619810 Dallas, TX 75261-9810

  
• 

  YP

  25790 Commerce Drive Madison Heights, MI 48071

• 

  YP

  5054 W Bristol Rd Flint, MI 48507

• 

  Thryv

  1506 Moran Rd Sterling, VA 20166

• 

  Thryv

  6 N Main St Dayton, OH 45402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Thryv with representative, *** *********. He promised if I ever had any issues I should call him right away. Every time I had an issue he referred me to customer service and dismissed me. I requested cancellation multiple times and all of my data to switch to a new software and he ignored me. Fast forward his manager gave me a one month credit so that I could get my data and move on. They didnt do so despite multiple attempts to obtain my data. They charged me again this month and then charged me additional $105.80 TWICE and are not refunding me.

  

  Business Response

  Date: 05/05/2025

  We have made multiple attempts to reach our client and was not able to speak with them regarding their concerns. Our client was locked out of their account due to non-payment on April 5, 2025. Our records indicate the client stopped making payments and thus the software was locked. They advised the Sales team that they wanted to cancel and pull their client data from the software. A 1 month credit was given to unlock the account so that our client would be able to retrieve this information. Sales advised our client to let us know when she wanted to cancel after this credit and information was ************ May, she had texted our sales team and had advised she was waiting on our support team to reach out however we had attempted numerous times to reach her with no return calls or emails back to our support team. Our client then requested a downgrade through our sales team however this couldnt be processed due to continued declined payments. Our clients credit card was attempted to collect 2 payments of $105.80 on April 25, 2025 when the downgrade was attempted however, the payments were declined and our client has no further charges due on the account. The advertising has been cancelled and we have refunded our client $382.00 on April 25, 2025 for the April 24, 2025 payment.
  
  If the client still needs their client data, we ask that we be given confirmation on what exact information is needed and we will attempt to either pull it or provide temporary access to the software to pull it.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 4/18/2025, I called the number on my statement with the billing date of 4/1/2025. I spoke with ****, and asked that they cancel our account, as we are not receiving a return on our investment by having an ad in "The Real Yellow Pages". He proceeded to tell me that our contract is active until 3/31/2027! I told him I don't remember signing anything authorizing that sort of contract, and he said he didn't have it in front of him, so he'd have to have a "Dispute Specialist" call me back to discuss the issue.Thryv did return the call, but we had to call back. My husband talked to them next and they said we were on an automatic 2 year renewal contract, and it just renewed 3/31/2025. There was nothing that could be done.When we looked on the back of our last statement, there is something describing a "Product Duration". Last month's statement indicated it was from 10/31/2023 - 3/31/2025. That is very confusing. What is a product duration? They are being very misleading, by not calling it what it is, an auto-renewing contract or subscription. Nothing was ever discussed with us regarding this and we feel we shouldn't be penalized for 2 more years, since we were literally 2 weeks "late" in asking to cancel. We didn't even know this was a thing.Furthermore, if it's an automatic 2 year contract, what happened to the 10/31/23 to 10/31/25? Worst case scenario, we should be able to cancel in 10/2025 instead of 3/2027!! Best case scenario is that they honor our request and do not charge us the upcoming $456 ($19/month x 2 years) and let us out of this nonsense of a "contract" that we did not authorize.

  

  Business Response

  Date: 04/24/2025

  We have contacted our client regarding their concerns over the print advertising renewal and our records show this advertising has been auto-renewing since 2019.  Our client was advised the renewal notification have been listed in "red writing" on their monthly invoice each renewal term (see the last 3 renewal invoices attached). We advised our office was not notified before the cutoff date they wished to terminate the advertising.  However, since they had been a client since 2005, we agreed to adjust six months due to the extension for this year to 24 months.  The print advertising was submitted for termination at the end of the current contract term on 03/31/2027 with no auto-renewal.  Our client agreed with this resolution and was provided the reference numbers for their record.  A mutual agreement was made with all parties satisfied.  Thank you 

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled ad in yellow pages, Sept 11, 2024. They say they have no record. I updated my email and they started sending emails so that tells me they acknowledge the call. I keep getting bills and now have been turned to collections. Yellow pages ad was for *****************************

  

  Business Response

  Date: 04/21/2025

  We have spoken with our client regarding their concerns. A cancellation for the end of the current term has already been placed. A mutual settlement has been made with our client and once the payment is made no further charges will be due on the account. Thank you again for the opportunity to speak with our client regarding their concerns.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had a yellow pages ad since 1984. The last 2 years we've pre-paid the $46.05 per mth advertising fee for the year. However, this year we need to cancel our ad as we are selling and do not want YP ad. In the past, 1988, I missed the cut-off to make changes to the ad, resulting in a year of the wrong address listed in the *** So, this year I called the number on my bill on 4/15, well before the cut-off (June 1 in the past) and was informed that I "auto renewed" in 9/2024. I questioned that practice, as I neither receive renewal notification nor a change request *********** didn't authorize anything. The first representative I spoke to asked to verify my e-mail. He discovered that THRYV had the incorrect e-mail. I gave him the correct ************ said he would cancel it but, I needed to speak to someone else. The 2nd ******* could not help resolve it and sent me to #3, *******, a ********************* I again explained the situation. He argumentatively informed me that he would cancel the account (that was supposed to already be canceled) but, I would still owe thru 5/26. I asked to speak to his supervisor or get a call back- neither request was granted--telling me "they will say the same thing!" I emailed THRYV-no answer.I searched for a legitimate number to THRYV's "24/7 *************it was a request line for gas price comparisons in **. KickPoint had a ********** spoke to #4 "Orlando" in ******-he sent me to #5 in **, who couldn't help but, gave me two NEW numbers. I told everything to #6, "*****-Billing Resolutions"- But, again, no previous cancellation notice, wrong email address & per her, no signed contract from '84. She was argumentative & said "I will cancel *********** financially responsible until 5/2026" & an email came with that info. I can't believe the lack of customer **********, after 6 different **** & 4 1/2 hrs of trying, unsuccessfully, to resolve this issue-I need HELP. I just want to cancel the ad & clear the bill before we sell.

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to reach out to our client to assist with their concerns of the auto renewal. We spoke with client and reviewed the attempts we made to reach out about the renewal. We were able to agree to a settlement and the client was pleased with the outcome. Thank you again for allowing us to reach out. 

  Customer Answer

  Date: 04/18/2025

  I have reviewed the business response and accept this resolution.  What I wasted 4 1/2 hours trying to resolve with 6 different THRYV employees, was handled with a six minute conversation with a qualified  informed customer care representative.  Thank you ******* and the BBB.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Thryv to host my domain and manage my website in November 2021. I was promised personal attention with a dedicated Thryv team member who would check in with me on a regular basis to ensure my needs were met. I have never received a single follow up from Thryv since. Last week, I learned they have been charging my bank account $79 a month since 2021 for a service I do not need and have never used called Sync. I have attempted to get this issue resolved with Thryv. They have failed to return phone calls numerous times. They promise a supervisor from the complaints division has been assigned to the issue. That individual has failed to call when stated she would several times. The one time she did call me, 50 minutes later than scheduled at which time I was no longer available, and left the general billing number to their customer service department staffed by employees with scripts who cannot handle this situation. I have wasted my time many times with that department. They always claim the necessary person is unavailable and will call me back, which does not ********* addition, I was never told the plan I pay for my website is obsolete and the newer plans have more features for less money.I want 100% of the money I spent on a product I was not aware they were charging me for and have not used for over 3 years.I am uploading the email threads of conversations with Thryv and the most current bill. I have all the statements from the last 3 years if needed.

  

  Business Response

  Date: 04/14/2025

  Thank you for giving us the opportunity to address our clients concerns.  We had the privilege of speaking with *****.  Our client has been with us since 11/19/2021, which she authorized an entry level program that included our ****************** and website program.   Unfortunately we werent able to address the clients concerns in depth due to her hanging up in the middle of the call.
  
  1) Our client is advising they were promised a dedicated team member who would check on her regularly to ensure her needs were met.   We arent sure where the break down in communications came, this has never been offered to our clients.  With the thousands and thousands of clients worldwide, this wouldnt be an option.   We have a client care office available Monday Friday from 9 am to 6 pm and a Thryv support team available 24/7 to address our clients needs if they choose to email or call us.   Since the program began, ***** contacted our client care office several times in early 2022 with questions, so we have it documented our client has been aware of our contact information.   From early 2022 until 9/19/2024 our records dont reflect any communication attempts made by *****. 
  

  2) On 4/1/2025 ***** requested a supervisor to contact her regarding the digital program.   It was at that time she questioned the product features.   While our client requested call back on a certain time slot, its not guaranteed.    We are an inbound call center, so an involved call can be delay a scheduled call back time.
  

  3) Also on 4/1/2025 we attempted to resolve the issue by updating the rate on her ******************.   While the program and rate was in order, we wanted to do our best at resolving this issue.  
  

  4) ***** is advising she never used the program.   Once the ****************** is set up, its not something a client would interact with unless they need to update their business name, address, phone number, hours, description, etc.
  

  5) After ***** contacted BBB I had the opportunity to speak with her.  She wasnt aware of the Sync purpose on her account.  She thought it was for clients to automatically schedule appointments.    I explained it was an online listing management and CRM program, which created organic listings on sites like Yahoo, Yelp, Nextdoor, BBB, *****, Amazon, **** etc.   These listings are then fed out to the organic listing pages for clients to find her practice on a ******, Bing or Yahoo keyword search. 
  
  We didnt get to cover the following due to ***** hanging up on the call.
  
  6) ***** is requesting to have the service canceled, which it has been.  The program was canceled and a prorated refund was processed back to her payment form.  Also she requested to have a full refund going back to 11/19/2022.  We arent considering this request.   From the beginning her full program and benefits were covered through their original sale and then the onboarding process.  The ****************** and website requires input from our client to fill out all the data, so its not possible our client wasnt aware of the features. 
  

  7) Also she requested to have the domain released.  The contact number to our ************** team has been provided via email.  She will need to provide point of contact information to verify the account and then the domain will be released.  This process is set up to protect our clients. 
  
  Once client hung up on the call, the case has been closed.   If ***** decides to contact our office, we will gladly address her questions.  Thank you.

  Customer Answer

  Date: 04/14/2025

  I am rejecting this response because:   

  The response by Thryv is continued to be filled with lies and misrepresentations. I did end the call with a man named ******* ******* from Thryv because he repeatedly provided nothing but excuses for why Thryv continues to fail to meet their obligations and provide adequate customer service. A cursory review of other complaints from Thryv shows gaslighting by representatives from Thryv is a tactic of theirs used to portray the consumer as unwilling to find a solution. I am willing to find a solution. I am completely unwilling to be gaslit, lied to, misrepresented, and spoken to in a condescending and rude manner by anyone. That is what Mr. ******* offered. So no, I was not willing to discuss the issue with him further. He is outright lying about the communication issues. I have already supplied the email chain showing Thryv set a 1pm meeting with me and the representative, *******, failed to show up, wasting more of my time. This was not a casual, maybe we will catch up with you during this timeframe, which is also a terrible way to do business with small business owners who aren't making money sitting around waiting for Thryv to provide customer service. Mr. ******* attempted to offer excuses for **************** failure to attend the scheduled meeting in saying, "I don't control her schedule." Yet again, Thryv fails to take accountability for anything anyone at the company says or does to their customers. There was no apology. There was no attempt to get to the bottom of why I am being charged for a service I never agreed to. There was no attempt to get to the bottom of why I haven't received any follow-up support, which is mentioned on their very own website! Yet again, the reply from Thryv is lying about what is claimed on their very own website. 

  I have evidence to prove that the Sync program offered by Thryv is not solely a list management service. That is one of many features of that service. In addition, it makes no business sense to require a business pay for list management if they have no website. The website is not the add on. The list service feature is the add on. Not only do I have evidence of this as well, but I Sync has been removed fro my account and my website is still active and being billed for, proving Sync is not required to have a website with Thryv. 

  I repeat, I have paid for a service I signed no contract for and was unaware I was paying for since November of 2021. I agreed to pay for housing of my domain and my website. That is it. Thryv does not have my signature on anyting agreeing to pay for ****. I maintain I am due a complete refund of the entirety of what I have paid for regarding Sync, approxiately $3018.

  I have learned throughout the last two weeks that Thryv launched new versions of their products in 2024 but failed to notify existing customers, myself included. They have left long-term customers on versions that are no longer being maintained and are more expensive and restrictive than their new versions. This is a terrible way to treat long-term, loyal customers. 

  I have requested repeatedly that my domain be returned to me. Thryv clearly knows who I am based on their willingness to respond here. I should not have to jump through more hopes to get back the domain that I have owned since 2015. I have also requested all services be canceled immediately. I do not want to give this company one more ***** of my hard earned money only to be treated like garbage by their representatives. 

  I am unable to attach all the evidence I have to this response. Please let me know how to attach more to the coplaint. 

  Customer Answer

  Date: 04/15/2025

  I have added more screen shots showing their Sync program is NOT just a list management service. 

  As for Thryv's ongoing lies about what was sold to me, I am flabbergasted. I had to add my information into their system to build my website. That is all I agreed to pay for. That is the only information I have given them. There is NO contract regarding ****. It is not something I knew about. It is not something I agreed to. I never entered any information agreeing to or engaging with the Sync system. I have proof O never used the Sync features. If they added some automated program doing list management, I was not aware of it. Do they have proof of it being done? The traffic on my website, as far as ai know, has only ever been from word of mouth. Do they have proof I signed anything agreeing to it? 

  Customer Answer

  Date: 04/15/2025

  I have added more screen shots showing their Sync program is NOT just a list management service. 

  As for Thryv's ongoing lies about what was sold to me, I am flabbergasted. I had to add my information into their system to build my website. That is all I agreed to pay for. That is the only information I have given them. There is NO contract regarding ****. It is not something I knew about. It is not something I agreed to. I never entered any information agreeing to or engaging with the Sync system. I have proof O never used the Sync features. If they added some automated program doing list management, I was not aware of it. Do they have proof of it being done? The traffic on my website, as far as ai know, has only ever been from word of mouth. Do they have proof I signed anything agreeing to it? 

  Customer Answer

  Date: 04/15/2025

  I have included screenshots of an email I received today stating they are changing my subscription and increasing rates WITHOUT MY CONSENT. I have never consented or agreed to ****. I do NOT consent to a rate increase for my website. In fact, I have request the account be closed, my domain returned to me, and a refund for everything I paid for ****.

  

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to review the account and respond to the clients concerns. Thryvs records show the following:
  
  1) An agreement was made between the client and Thryv on 11/19/21. The agreement was entered into via a text verification and the details of that process are below. Please note the clients phone number as well as the confirmation code that was provided to Thryv in order to complete the sale. An important item to note is that the client was placed on autopay and thus provided a valid credit card number at the time of sale. Lastly, we have attached the applicable terms and conditions that was also provided to the client.
  
  "network_id":"*********************************************************************",
  "client_email":"****************************************************",
  "mobile_number":"**********",
  "count_mobile_numbers":0,
  "confirmation_code":"6172",
  "thryv_id":"****************",
  "order_type":"new",
  "fm_id":"***********",
  "fm_created":"11/19/2021 16:34:19",
  "fm_modified":"11/19/2021 16:34:19"},
  "portalData":{},
  "recordId":"42978",
  "modId":"0"}]
  
  2) Once the initial agreement term of 6 months ended, the digital program was moved to a month-to-month basis and at that point has renewed on a monthly basis until the client decides to make changes. Our records indicate there were no requests for changes until April 2025.
  
  3) During the years that followed this agreement and prior to the BBB claim, our records do not indicate a request to cancel or indicate a concern related to **************** or missed follow up calls.
  
  4) Our records indicate the client transferred the domain to thryv in December 2021 and there was no request to release the domain back to the client, prior to April 2025. Since that request, we have called and emailed the client to discuss the domain transfer process and it appears we have not been able to connect with her.
  
  5) The product in question is for ******************* as well as a website. Outside of creating online business listings and creating the website, which can also be updated at any time should the client choose, there is no ongoing service level agreement that would require or warrant constant follow up. This level of service is also not part of the agreement terms.
  
  6) Our records indicate once the client called in to indicate she doesnt like/want the Sync portion of her program, as a courtesy and to retain her business, the item was rerated to $0 and we would only charge for the website. This was done as a means of retaining the client and was not offered as a means to correct product prices or indicate the client has been overbilled for services. It effectively removed the Sync charge from her bill which is what was communicated to the client.
  
  7) Thryv regrets that a claims representative wasnt able to meet with the client at a previously scheduled date and time. However, this missed call doesnt impact or negate the product agreement,  terms of the agreement, or services provided.
  
  8) We respectfully disagree with how the client has described the program as, for example, it makes no business sense to require a business pay for list management if they have no website. The website is not the add on. The list service feature is the add on.. We have many clients who have purchased the Sync as a stand-alone item and have no other services with Thryv. For this client, the website was added to the Sync order as the client wanted a website. Should any client wish to review their program, make changes (upgrade or downgrade), they are able to contact Thryv to make the request.
  
  9) The account was cancelled in early April 2025 and a prorated refund of $25.99 was sent to the client.
  
  10) It is Thryvs position that services were provided as contracted. In the over 3 years since the agreement, no concerns were expressed or requests for changes made. Since the program was on a month-to-month term, we could have reviewed changes at any time after the initial 6 month term ended. As a means to resolve this claim, we are willing to refund all payments sent in 2025 totaling $561.44.
  
  Thank you again for the opportunity to review the facts of the account.
  

  Customer Answer

  Date: 04/16/2025

  I am rejecting this response because:   

  1) "An agreement was made between the client and Thryv on 11/19/21."

  I have never debated that an agreement was made. The agreement was for domain hosting and a website. I never agreed to a list management service or CMS, which I have never used.

  2) "Once the initial agreement term of 6 months ended, the digital program was moved to a month-to-month basis and at that point has renewed on a monthly basis until the client decides to make changes. Our records indicate there were no requests for changes until April 2025."

  I was not aware until April of this year I was being charged for 2 separate services, the website and Sync. I have never agreed to ****. I have never used the Sync CMS system, nor have I ever requested list management services. 

  3) "During the years that followed this agreement and prior to the BBB claim, our records do not indicate a request to cancel or indicate a concern related to **************** or missed follow up calls." 

  I was not aware until April of this year I was being charged for 2 separate services, the website and Sync. I have never agreed to ****. I have never used the Sync CMS system, nor have I ever requested list management services. 

  4) Our records indicate the client transferred the domain to thryv in December 2021 and there was no request to release the domain back to the client, prior to April 2025. Since that request, we have called and emailed the client to discuss the domain transfer process and it appears we have not been able to connect with her.

  Thryv called me twice and emailed once this morning regarding a domain transfer. I was not available this morning. I do not work on demand for Thryv. I run a small business *** raise 4 children. I appreciate their attempt to reach me this morning, but this has not been a situation of my failure to connect with them. I spent hours upon hours last week attempting to resolve this. During that time they repeatedly failed to return calls, stood me up for scheduled calls, and claimed their customer service has not direct contact numbers. I will call back to the ************** today to have the domain released back to me.

  5) "The product in question is for ******************* as well as a website. Outside of creating online business listings and creating the website, which can also be updated at any time should the client choose, there is no ongoing service level agreement that would require or warrant constant follow up. This level of service is also not part of the agreement terms."

  I never consented to a ******************* service to begin with. And yes, customers are promised indivudal attention by local Thryv sales members when you sign up. Thryv is responsible for the promises their sales **** make. In addition, it is illegal to charge a company for services they have not signed an agreement or contract for. Just yesterday, I received an email from Thryv claiming they are changing my subscription and increasing my rates without my consent. I have already sent the BBB screenshots of the email I received. Time after time, Thryv chooses to make business decisions without a signed agreement or the consent of the business owner. I am not liable for services I never consented to. Giving Thryv my credit card information for a website does not condone them using it to charge foe whatever they decide they want to charge it for. It also doesn't imply my consent for products or services I do not want.

  6) "Our records indicate once the client called in to indicate she doesnt like/want the Sync portion of her program, as a courtesy and to retain her business, the item was rerated to $0 and we would only charge for the website. This was done as a means of retaining the client and was not offered as a means to correct product prices or indicate the client has been overbilled for services. It effectively removed the Sync charge from her bill which is what was communicated to the client."

  That is not what I asked for. I asked to be reimbursed for every single ***** I have ever paid for **** as I have never wanted Sync. Thryv continues to claim you must have Sync to have a webaite, but then is able to cancel Sync and just bill the website. They talk out of both sides ofntheir mouth. I have sent BBB the documents from **** showing website is separate from ****. I never consented to Sync.

  7) "Thryv regrets that a claims representative wasnt able to meet with the client at a previously scheduled date and time. However, this missed call doesnt impact or ****** the product agreement, terms of the agreement, or services provided."

  I never signed an agreement for ****. Thryv's lack for accountability for the crappy customer service is further indicative of their business model, which is to get as much money as they think they can get away with *** do as little for the customer as possible.

  8) "We respectfully disagree with how the client has described the program as, for example, it makes no business sense to require a business pay for list management if they have no website. The website is not the add on. The list service feature is the add on.. We have many clients who have purchased the Sync as a stand-alone item and have no other services with Thryv. For this client, the website was added to the Sync order as the client wanted a website. Should any client wish to review their program, make changes (upgrade or downgrade), they are able to contact Thryv to make the request."

  Correct. I wanted a website. I never agreed to or signed an agreement for Sync. 

  9) "The account was cancelled in early April 2025 and a prorated refund of $25.99 was sent to the client."

  Again, I have sent the BBB screenahota of rhe email I received yesterday stating Thryv is changing my subscriptiins and increasing my rates without my consent. I have repeatedly requested all services stop immediately, refunds for all of Sync be done and my domain be released back to me.

  10) "It is Thryvs position that services were provided as contracted. In the over 3 years since the agreement, no concerns were expressed or requests for changes made. Since the program was on a month-to-month term, we could have reviewed changes at any time after the initial 6 month term ended. As a means to resolve this claim, we are willing to refund all payments sent in 2025 totaling $561.44."

  Again, I never agreed to, signed for, or consented to Sync. I am not despising the charges for the website. The refund necessary is for all of the Sync charges *** none of the website charges, which totals approximately $3018. 

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same complaint as so many other frustrated customers on here. I called yesterday to cancel, battled through three representatives, and was advised that they intend to continue to bill us monthly until August 2025. The original owner (not us) apparently signed up for Yellow Pages over 25 years ago and Thryv is UNABLE TO SHOW US A SIGNED AGREEMENT (or voice recording). They advised that our agreement is archived and they are unable to access it. They defer to their deceptive auto renewal practice (we've NEVER agreed to autorenewal) and their cleverly buried terms and conditions, which basically state that simply not responding to their tiny print from 2023 locks you into their 18-month agreement and on their terms. I'd like confirmation that this arrangement has been cancelled, and that no more invoices will be sent.

  

  Business Response

  Date: 04/14/2025

  We have spoken with our client regarding their concerns. A cancellation has been set for the upcoming directory. A mutual settlement was agreed to and no further charges are due. Thank you for the opportunity to speak with our client regarding this matter.

  Customer Answer

  Date: 04/14/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been with ******, which is now under the Thryv umbrella, for many years since 2012. I recently reached out to the service manager, *******, to see about making some upgrades and changes to our legacy product. He informed me the person under him, *********, had since left and that he was doing the same very shortly. He gave me the number and contact info for the new customer **** ***** ****, and his new supervisor, *****, so I could contact them directly.I called and initially ***** just tried to sell me new Thryv products, which I did not want at all. I told him from the start that I wanted my YP thing only. I then called ***** and he said hed have ***** call me with a plan to help me.On Friday, April 4, 2025, ***** called and offered a plan to have 3 nationwide YP listings and multiple statewide Oklahoma listings for $1500, which he said hed try to get for me. He emailed back later and said I wasnt getting that deal and that I could only get 2 nationwide YP listings and one or something statewide ones. I told him we were a small business and needed a better deal for our budget. He didnt respond back. I messaged ***** and ***** on Monday; and ***** called me and said not only was I not getting the deal hed first offered or the lesser one from Friday, but that Thryv had supposedly given every manager a deadline for any changes at all to the new products and that they had to have been purchased by Sunday, April 6, 2025. No one ever mentioned that there was some deadline in place and that if never be able to get any change at all made ever again, if I didnt do one right then. Ive been with Thryv/YP for 13 years and this is how you treat your most loyal of customers??! Do you want me to just cancel everything and you will not get any money ever again from me? Who on earth is running Thryv now who acts this way?Im very upset and want a phone call from your corporate office.

  

  Business Response

  Date: 04/22/2025

  We are currently working with our client in resolving this issue.  We are responding due to the due date and will provide the final outcome once this has been finalized with our client. Thank you

  

  Business Response

  Date: 04/25/2025

  Thank you for allowing us the opportunity to speak with our client. We have spoken with our client and the agreed upon proposal was manually keyed and our client is satisfied.  Everything has been verified and working correctly.  Our client confirmed all concerns have been resolved.  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled there services and they are trying to continue to bill us for those services

  

  Business Response

  Date: 04/08/2025

  Thank you for allowing us to assist with our clients concerns. We were not able to reach the client by phone but have left enail correspondence. The clients concern was having the phone book advertising renewed. It does appear there was a system issue that caused the renewal. We have settled the account and again, advised the client. Thank you again for allowing us to resolve the clients concern. 

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not approve a contract renewal and they continue to bill me monthly. I have called and called to cancel my account and they won't.

  

  Business Response

  Date: 04/09/2025

  Thank you for allowing us to reach out to our client to address their concerns. We were unable to speak with the client by phone, only email correspondence. The client stated they had requested to cancel the phone book advertising and did not agree to the auto renewal policy. This is an older account that originated with Supermedia. *** and ********** merged in 2013 and followed the same policies as they did before the merger. Auto renewal is one of those policies and we advised the client they have been renewing for years. Due to the age of the account, the original agreement has been perged so we cannot access the contracts. We do show attempts to notify the client of the renewal via mail, email & notice on monthly invoices. Additional documentation is attached.

  In addition, our records indicate the client has been paying by direct deposit since 2013 which they would have set up as we do not have access to their account information. In interest of resolving the claim, we have agreed to the clients request and the balance is zero. Thank you again for allowing us to assist with our clients concerns. 

  

  Business Response

  Date: 04/09/2025

  Document Attachments

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription with this company and was assured that I would easily be able to cancel it aft the initial introductory period of 3 months. They have been giving me the run around for weeks now and we are way past the introductory period.

  

  Business Response

  Date: 04/07/2025

  We have spoken with our client regarding their concerns. A cancellation has been set and no further charges are due on the account. Thank you for the opportunity to speak with our client regarding this matter.