Complaints

This profile includes complaints for Thryv's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Thryv

  PO Box 619810 Dallas, TX 75261-9810

  
• 

  Thryv

  1506 Moran Rd Sterling, VA 20166

• 

  Thryv

  6 N Main St Dayton, OH 45402

• 

  YP

  5054 W Bristol Rd Flint, MI 48507

• 

  DexYP

  8700 Indian Creek Pkwy Overland Park, KS 66210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently contacted by a collection agency that I owed this company - Thryv - money. I have never heard of Thryv. I have never done business with Thryv. And I certainly do not owe them any money. After reading all of the similar stories about Thryv, they should be investigated for fraud. There should be a class action lawsuit against them and they should lose their business on behalf of all of the small businesses like mine they have harmed.

  Customer Answer

  Date: 10/27/2023

  I have attached the letter from the collection agency 

  

  Business Response

  Date: 11/03/2023

  Thank you for allowing us the opportunity to resolve our client's concern over the past due balance with Thryv.  We did speak with ***************** today and went over how this amount was from her digital advertising with a company named Vivial  whom we purchased a few years back.  The balance began billing in our system in November 2022 and ended with the cancellation of the digital advertising in March 2023.  Our client was under the impression this was canceled when she spoke to her telephone provider however it was not.  We have advised we understand how this could be confusing and we have reached a mutual agreement with both parties being fully satisfied with the resolution.  We wanted to make sure ***************** understood this was not an error on Thryv behalf however we are happy to ensure this has been resolved for her.  Thank you

  Customer Answer

  Date: 11/04/2023

  I spoke with a representative of Thryve. They acknowledged that a mistake was made. They apologized and stopped the collections process. I am pleased with the result and i am very grateful to BBB for all that you do. Thank you! 

  Customer Answer

  Date: 11/13/2023

  I have reviewed the business response and accept this resolution. 

  I spoke with a representative of Thryve. They acknowledged that a mistake was made. They apologized and stopped the collections process. I am pleased with the result and i am very grateful to BBB for all that you do. Thank you! 

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a dispute about a relatively small sum of money, my concern being that the opposing business -- Thryv -- likely is engaging in these practices with other customers. Thryv delivered an invoice stating that $0 was due for my business's final billing period (I cancelled my service contract with them), then sent a later invoice (dated two days later) alleging that $152 is owed for essentially the same billing period. See uploaded invoices. I brought this discrepancy to Thryv's attention immediately and informed them that my firm owed nothing per Thryv's original invoice for said billing period. Thryv has neither explained the discrepancy nor will budge from its position that $152 is owed (there's an additional $7 that's no longer at issue, but is shown on an uploaded invoice). Thryv now is threating to send the case to collections.Thryv is an extremely disorganized corporate entity, in my experience over many painful years of dealing with them (no alternative service providers until recently). They're the worst service provider I've ever encountered in this regard. They've made billing errors in the past and those were extraordinarily time-consuming and difficult to resolve, but eventually were resolved. This error needs to be resolved by them, too, and this company needs to be held accountable for its conduct that, in this case, I believe amounts to unfair and deceptive billing.

  Customer Answer

  Date: 10/25/2023

  Thryv's allegation in the attached "Payment Reminder" is patently false as well as threatening.  The last invoice sent by Thryv, which my business has disputed in writing (invoice dated 9/23/2023 and uploaded as part of this complaint), states on its face that payment was due on 10/13/2023.  Yet, Thryv alleges that the account is "1 month(s) past due and we have not received payment for your The Real Yellow Pages program to bring your account current. The delinquent balance totals $161.30."  This is consumer harassment and (attempted) intimidation, among other things.
  
  

  

  Business Response

  Date: 10/26/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our client and their concerns were that we were billing after the client had requested this stop and received an invoice showing a $0.00 balance. We have spoken to our client and have discussed her billing concerns. We have reached a mutual settlement with our client and have assured our client that her agreement has been cancelled. Our client is satisfied with our resolution. Thank you again for giving us the opportunity to resolve this matter.

  Customer Answer

  Date: 10/27/2023

  I have reviewed the business response and accept this resolution.  It's unfortunate that Thryv chose not to address this situation appropriately at a much earlier date, and chose instead to escalate the situation by threatening to send my business's account to collections.  I will not do business with Thryv again, notwithstanding the satisfactory resolution of this particular issue.

  Thank you, BBB, for your assistance.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We tried Thryv and was very unhappy, nothing happened in months of paying them. Not one ad was created or seen. We have tried closing our account since July and they are still billing us. We have stopped payment on our credit card, then closed the credit card. We are still getting notices from our credit company that they are still trying to charge us, 4 months after cancelling.

  

  Business Response

  Date: 11/03/2023

  Thank you for the opportunity to review and respond to this claim.We were able to briefly connect with our client however they indicated they did not want to further speak with us. Our client purchased a Thryv Plus at $199.00 per month. This product is not a leads based advertising system but rather software which includes a vast array of marketing items and tools to aid the business owner such as announcements, marketing campaigns, scheduler, sending invoices, and receiving payments. However, one form of advertising is online listing management. This feature allows us to establish a listing and profile for the business then supply that information to tens of other online listing sites. When active, we also provide reporting to the business via our client dashboard. We have confirmed all listings were live. To confirm this we have provided screenshots of the various listing service which we were feeding to.The status of synced or submitting shows the listings status of whether they were  fully complete or waiting on the providers. It appears our client was involved in our kickoff calls when purchased in April 2023. Our client was walked through the marking announcements and assisted on how to link ******** pages. It appears our client made payments through September 2023 but then reversed numerous payments leaving an unpaid balance of $1,222.53. This is the reason for contacting the client for payment. The program was cancelled on October 12, 2023.
  
  Our records reflect the client called Thryv on 7/14/2023 to update the payment information. This is confirmed as it appears a different credit card was used when the program first started but then changed and the account brought current in July 23. Our records also reflect the client contacted Thryv on 8/30/2023 and requested to cancel their advertising.However, the caller ended the call prior to speaking to the department responsible for processing the cancellation, therefore no cancellation was keyed. Had a cancellation been processed on 8/30/2023, it would have come down 9/28/2023 as we request a 30 day notice of cancellation. As previously advised,the program was taken down 10/12/23.
  
  Thryv believes this information confirms services were provided and the advertising available with this program, was in fact fulfilled.We would however, like to speak to the client in order to ensure nothing is being missed and to reach an agreement to address the balance due.

  Customer Answer

  Date: 11/07/2023

  I am rejecting this response because:   

  This is insane.  We tried Thryv to help out a gal in our ********* and hoping it would will get us some advertising.  We tried for 3-4 months and nothing got done except they scrubbed our client list and made lots of promises.  We never seen any ads or exposure on social media.  So we canceled, due to being unsatisfied.  We have no contract, and called 5 months ago to cancel our month to month payment.  So we are so frustrated that Thryv will not just leave us alone.  We have attached a screenshot of an email where we have tried talking to Thryv, they couldn't not even find our account, even with an invoice number.  The guy who called, did not want to listen, he just insisted that we owed.  Owed WHAT, we canceled crappy service.

  They are still trying to charge our credit card at least once a week.  They need to stop harassing us.  We paid for several months and got nothing, we are done with them.

  The gal that got us to try Thryv has since quit due to continues billing issues with other clients.  Thryv needs to do a good job at what they promise and keep those customers, not continue to torcher past clients.

  Please so whatever you can to make Thryv stop invading our business.

  

  Business Response

  Date: 11/15/2023

  Thank you for the opportunity to respond. The program purchased was software with multiple features enabled within our user portal. This is confirmed as the client had access to the software while the program was live. Along with those features, the advertising provided ensured the business listing information and profile was supplied to our partner sites. This is also confirmed in the documents previously provided. We agree that a cancel request was received however, the cancellation went into effect at the end of the 6 month contract term. Attempts to reach the client to discuss the request to cancel and agreement terms went unanswered. Due to the recall of earlier payments, Thryv has been attempting to regain payment for services provided.
  
  Based on this information, it is Thryvs position that services were provided as contracted. We have spoken to our client and have reached an agreement to close their account. Thank you again for the opportunity to respond.

  Customer Answer

  Date: 11/15/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thryv did not live up to the promises they gave us. They told us they would generate revenue for our business, post to our social media and create a fully operational website. We were promised "leads" for customers that were looking for our services. We received maybe 2-3 at the beginning of the program, that when we reached out to them, they had no idea who we were or how we received their information, which made the "leads" useless and unprofitable. We were told that Thryv would post to our social media accounts. They did not posta single thing to our account, since we upgraded our services. we would like a refund.

  Customer Answer

  Date: 10/24/2023

  Thyrv will now not allow us to turn off our call recording. They are now recording our calls WITHOUT our consent. 

  

  Business Response

  Date: 10/26/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern was she does not feel they were provided the services agreed to and that the program did not perform as expected. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that her agreement has been noted for cancellation. Our client was relieved and satisfied with the end result. Thank you again for the opportunity to work with our client.

  

  Business Response

  Date: 11/15/2023

  Thank you for the opportunity to review and resolve this matter with our client. We have spoken to our client and they advised that they had no further concerns and that their issue was resolved per our original call.  We have assured the client that her agreement has been canceled. Our client was relieved and satisfied with the end result. Thank you again for the opportunity to work with our client.

  Customer Answer

  Date: 11/15/2023

  I have reviewed the business response and accept this resolution. Thank you. 

• Initial Complaint

  Date:10/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Thryv to cancel service and they have continued to bill and will not take no for an answer. We feel like they have manipulated phone calls to benefit and ******* the monthly charges. Would suggest not doing business with this company.

  

  Business Response

  Date: 10/17/2023

  Thank you for giving us the opportunity to address our client's concerns.   We have spoken with them to address any issues they might have.   Unfortunately, they didnt want to talk about it and have sent in a full payment.   Based on our findings we received a cancel request for their digital products on 5/12/2023, which after reviewing the program, they decided to hold off on any changes and would follow up if needed.   It wasnt until 9/7/2023 that our client called back to address a cancellation request, which is scheduled to be completed on 11/14/2023.
  
  We were willing to look over any details of a cancelation request between 5/12/2023 and 9/7/2023, but our client has declined.   To help our client we have waived all outstanding invoice and late fees.  Lastly, a task has been set to adjust the 11/2/2023 invoice for any digital charges.
  
  The case has been closed without any other changes, and we feel our records are in order at this point.  We are willing to look over any supporting information from our client if they decide to provide it.   Thanks

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office, ************************************************, **, keeps receiving invoices and now a collection notice from Thryv Yellow Pages. We have not authorized these charges. We do not use or benefit or are EVEN AWARE of their services or what this company does. Unsuccessful in contacting them through several different means. It's obviously a scam that many people are having to deal with. Please resolve. Thank you.

  

  Business Response

  Date: 10/17/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern was that they were not aware of the auto renewal of their advertising program. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that his agreement has been canceled.Our client was relieved and satisfied with the end result. Thank you again for the opportunity to work with our client.

  Customer Answer

  Date: 10/17/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A THRTV **** Brand at ************************************************************************** has billed my company ********************************* in ********** for advertising that we did not authorize. We did not sign a contract nor agreed to the advertising. Our company was bought out by another person as of 1/1//2023. I have spoken with their customer service and sent confirmation that I will not approve any auto renewals for ****. i have requested a copy of the signed contract from my company for 2023 but have yet to receive. They told me that since the advertisement was already in the book for 2023 i had to continue to pay the monthly fee. I will not continue to pay the monthly fee for **** for something i did not sign up for.

  

  Business Response

  Date: 10/17/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern was that her agreement was not cancelled as requested. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that her agreement has been canceled. Our client was relieved and satisfied with the end result. Thank you again for the opportunity to work with our client.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over 2 months now, we have been attempting to cancel our service. Each time we call or chat, we are told that someone will call us back to complete the cancelation. Nobody ever calls back. Their online customer portal will not allow me to cancel or remove my banking information. On 9/29/23, I revoked the authorization for automatic payments and explicitly told them they do not have authorization to debit my account. Today, on 10/5/23, they took another $490 from my account. I have no way to stop them from taking my money unless I completely change bank accounts. I have canceled their service, yet they refuse to cancel. This has to be illegal?

  

  Business Response

  Date: 10/18/2023

  Thank you for the opportunity to review and respond to our client's concerns. Our clients concern is they reached out multiple times to cancel their account We show that our client contacted us on 6/20/2023 and requested a copy of their agreement, which was emailed to them at that time. We show no further correspondence until 9/29/2023 when our client requested to cancel, and their account was noted at that time. However, per the attached agreement our client is under contract through January ****.
  

  We have spoken to our client and reviewed the signed agreement and have assured them that their cancel request has been submitted for end of contract cancel, however our client refuses to pay any further. Per our clients request we have removed their payment information from our system.  We believe we have fulfilled the adverting agreement as requested and authorized. Once more thank you for the opportunity in allowing us to reach out to our client.

  Customer Answer

  Date: 10/18/2023

  I am rejecting this response because:   While I appreciate our billing information being removed from Thryv's Platform, I am still struggling to verify the terms of the contract in which we are being told we owe through January ****. ******** sent me a copy of the executed contract, however; it references Service Agreement Terms & Conditions located at ***************************************************. As you will be able to see upon opening this site, there are several different service agreements and I am not sure which one pertains to us. The following are options- Which one did we agree to and where is our signature agreeing to these specific terms? 

  - Thryv Platform

  - Thryv Enterprise

  - Thryv Services Promotional Terms

  - SYNC

  -Thryv Business Center

  - Thryv Marketing Center

  - Thryv Marketplace

  - Thryv Leads

  - Thryv Pay

  - Thryv Pay Terminal Terms

   

  

  Business Response

  Date: 10/26/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern us that their agreement was not cancelled when requested. Our records show that the first account note for 2023 was in 6/2023 when a copy of the agreement was requested. We then received a cancellation request on September 29, 2023. Our client is being billed for a directory that was published in August 2022 and does not reprint until February ****.
  

  Per the signed agreement **** for the directory that came out in 2022 as a monthly investment and issue period through January ****. This is a published directory, and we are unable to pull the ads from the book. This advertising is not a monthly service, meaning the monthly charges are simply billing down an account balance,
  

  If our client had wanted to cancel the directory it would have had to been requested before the close date of July 5, 2022. We have also provided a copy of the terms and conditions please note Section 4 ***** Services that advises of our cancel policy.
  

  While the upcoming book has been cancelled again, we are unable to pull ads out of current directories. We have spoken to our client and have reached a mutual settlement agreement. We have assured our client that their account has been noted that they do not wish to renew their agreement at the end of the current contract. Our client is satisfied with our resolution. Thank you again for giving us the opportunity to resolve this matter.

  

  Business Response

  Date: 10/26/2023

  Attached is a copy of the terms and conditions that our client had requested. thank you.

  Customer Answer

  Date: 10/26/2023

  ******** was very proactive and reached out to us multiple times to attempt a resolution. This is the exact opposite of what we have experienced with Thryv in the past. Our owner, ****, called Thryv multiple times between 6/2023 and 9/29/23. ON 9/29/23 he had become so frustrated that he asked me to try to reach someone. He told me that he keeps getting promised a call back from a specialized department, but no one ever calls back. When I called on 9/29/23, I was given the same speech by the chat representative, that she was unable to process a cancellation and that someone from a specialized department would call me back. I explained to her that we have called several times, always being told we would get a call back and the calls never come. It wasn't until I escalated the situation to BBB that someone from Thryv actually called back. ******** was very pleasant to work with, but  this aspect of the company still concerns me. They make it impossible to cancel without pulling in outside agencies to help. I hope they can revisit their handling of cancellation requests and make improvements to the process. We have reached a resolution with Thryv. 

  Customer Answer

  Date: 10/26/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are receiving bills for an automatic renewal on a subscription in The Real Yellow Pages phone book that we didnt even authorize. Trying to call someone about the bill or canceling is almost impossible. You are put on hold and then hung up on. When I finally talked to ***** in customer service he said the company has changed hands and they renew every 18 months. I told him we wanted to cancel and have no more to do with this company. He said he took care of it, removed the late fee of $6.86 and we would not be auto renewed when our subscription expires 12-31-24. I sent a check for $496.80 they said we owed to get them off our backs but are still being bullied with emails and letters saying our account is past due. We feel that weve been deceived and I dont believe we should pay any of this invoice. Our company has worked hard to build good credit over the last 16 years and it will not be ruined by a scam company. I want a physical letter or email from Thryv that our account is fully cancelled.

  

  Business Response

  Date: 10/03/2023

  Thank you for the opportunity to review and resolve this matter with our client. We have spoken to our client and their concern was that they had sent in a payment in full for their current agreement but were still being contacted for payment. We have assured our client that their payment has been received and their account is paid in full. Our client was also had concerns regarding the renewal of the agreement.We have assured the client that his agreement has been canceled. Our client was relieved and satisfied with the end result. Thank you again for the opportunity to work with our client.

  Customer Answer

  Date: 10/04/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022 THRYV took over Vivial and it has been a train wreck ever since. In June, 2023 the Thry salesman assured me that if we agreed to a new marketing plan the old one and the billing for the old plan would stop on the day the new plan started. I reached an agreement with *************************, THRYV Representative to enter into a new agreement starting June 6 with assurance and understanding the old program would stop that day and I would only be responsible for the costs associated with the new program. Since that day I have been billed repeatedly for the old plan and the new plan and spent hours talking to ********** and someone (****) in accounting to get this resolved. She assured me about July 25, 2023 that if I sent them $600.23 that would get the charges all paid current and she would make sure all late fees, penalties, extraneous charges etc. would be removed. I sent the check, it cleared the bank and then got a statement indicating none of the charges I was promised would be removed by ANOTHER Thryv employee ever did get removed. Additionally, I am continually billed for $349 per month on my credit card for THRYV digital which it appears I am again billed for on the statement I get monthly. Thryv custome service is incompetent and NOW suddenly I am being charged another $9.00 per month on my digital account for something I didn't ask for, never agreed to and DON"T WANT! Thry doesn't care, they just bulldoze over customers and don't care about the fallout. I emailed to cancel my account entirely and got an email back telling me to contact customer service who can't cancel a contract. I am told to go to the corporate webpage and fill out the form on the corporate webpage---THE FORM DOES NOT EXIST on their webpage. You cannot speak to a live body in the *** with this outfit.

  

  Business Response

  Date: 10/06/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern was that his previous agreement was not cancelled as requested when his new agreement began and felt he was over charged. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that his digital agreement has been noted for cancellation. Our client was relieved and satisfied with the end result. Thank you again for the opportunity to work with our client.

  Customer Answer

  Date: 10/06/2023

   I did work with ******************************* at Thryv and we have agreed to the steps needed to be taken to resolve my complaint.  This just happened today, and I am not 100% comfortable until I can see the promised actions have been taken as promised.  I have mailed the payment that I promised ******** that I would and while I believe her I would not like to remove the complaint until there is definite proof that all parties have done what was promised to resolve the complaint.  I still think that consumers in general should not be treated and mislead as I was and Thryv should have NO right to arbitrarily add expenses to peoples' bills at their discretion.  While $9.00 is not a large sum of money, it is not fair or right for them to add those fees and then make the process so cumbersome to challenge them that most consumers will just not fight. Since those charges are added to credit card charges, many consumers would never know that they had been added to their bill.  If Thryv has ****** clients, that puts another $4****** in their pockets ever month or over $5 million per year.  That is just not right. This is the exact behavior that had the government break up Bell Telephone and we are right back to the same old 800 pound gorilla companies taking advantage of consumers and it is time to stop them.  

  Customer Answer

  Date: 10/09/2023

  I have reviewed the business response and accept this resolution. 

   I did work with ******************************* at Thryv and we have agreed to the steps needed to be taken to resolve my complaint.  This just happened today, and I am not 100% comfortable until I can see the promised actions have been taken as promised.  I have mailed the payment that I promised ******** that I would and while I believe her I would not like to remove the complaint until there is definite proof that all parties have done what was promised to resolve the complaint.  I still think that consumers in general should not be treated and mislead as I was and Thryv should have NO right to arbitrarily add expenses to peoples' bills at their discretion.  While $9.00 is not a large sum of money, it is not fair or right for them to add those fees and then make the process so cumbersome to challenge them that most consumers will just not fight. Since those charges are added to credit card charges, many consumers would never know that they had been added to their bill.  If Thryv has ****** clients, that puts another $4****** in their pockets ever month or over $5 million per year.  That is just not right. This is the exact behavior that had the government break up Bell Telephone and we are right back to the same old 800 pound gorilla companies taking advantage of consumers and it is time to stop them.