Complaints

This profile includes complaints for Thryv's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Thryv

  PO Box 619810 Dallas, TX 75261-9810

  
• 

  Thryv

  1506 Moran Rd Sterling, VA 20166

• 

  Thryv

  6 N Main St Dayton, OH 45402

• 

  YP

  5054 W Bristol Rd Flint, MI 48507

• 

  DexYP

  8700 Indian Creek Pkwy Overland Park, KS 66210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think I chose to use Thryv approximately on July 17th. There is no paper contract. They explained it was a 6 month commitment on the phone. $486.25 was charged to my account on July 18th. I asked for a refund 7 days later and explained I found another vendor I decided to use. No response to my request for a refund. They have charged me for the last 2 months, a total of $936.16. They did a credit of $99 on Sept. 8th because of the delay in getting my website. The last 2 months working with Thryv has been a nightmare of missed expectations, meeting cancellations, disrespect and failure to treat me as a customer instead of attacking me verbally. I asked early on how much the Hosting/Website without the software would be and never received an answer until Friday, Sept. 15th - I found out it is $299/month. That is crazy. I told them I would not use it after the remaining 3 months because I can't pay that. I can build the website myself. I want the full amount I have paid less the $99 refunded on Sept. 8, OUT of a verbal 6 month contract, and my account with ********************** closed.

  

  Business Response

  Date: 09/21/2023

  Thank you for the opportunity to speak with our client. We were able to come to a mutual agreement regarding this matter. No further charges are due and the advertising has been cancelled per our clients request. 

  Customer Answer

  Date: 09/21/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cool guy from yellow pages sent me to Thryve giving them some undeserved credit.1.) They claimed to have a great software.The software is not solid and errors like these will appear constantly. ******************************* ERRORS like these CONSTANT 2.) They claimed to have a great network that they would put me out on but OMITTED the fact that on top of that, you will ALSO pay for a campaign. VERY MISLEADING AND PREDATORY.3.) I am EXTREMELY concerned that there is NO CLEAR WAY TO CANCEL RENEWAL.Predatory is an understatement, this company may be worthy of a solid lawsuit.

  

  Business Response

  Date: 09/25/2023

  Thank you for the opportunity to speak with our client regarding their concerns. We have attempted to contact our client in hopes of discussing their account further but have not been able to reach them at this time. After reviewing our clients concern and account, we have found the following:
  
  We spoke with our client on 09/19/2023 regarding our clients dispute and offered to research this further, but our client declined. Their account was noted for the cancelation of their agreement at the end of the current term. It does not appear at that time that our client disputed the term of the agreement further.
  

  Since we must speak with our client to go over the resolution, we have provided them with a direct number and email. If you can relay this information to them as well, we would greatly appreciate it, as we feel we would be able to reach an agreeable resolution.Thank you.

  
  

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account # ************ continue to receive past due notices from Thryv, **** We do not have a contract with this company. I believe this company purchased "Vivial". In April of every year, we would be contacted by ****** to renew our yearly contract...verify the business information etc. This did not happen with Thryv. I emailed them on 8/15/23 asking for a copy of our contract, received an email back stating our account was past due. I tried calling them, was on hold for 20 minutes and then their phone disconnects. I returned a call from them on 9/13 and asked for a copy of my contract, which ******* stated they didn't have-"it automatically renews" ((Auto renewal never happened in the past)). I asked to cancel this and was told, it was too late, I needed to pay until 9/2024. I asked for a manager and was told a manager would call me back-I gave ******* my cell number, never rec'd a phonecall. However, I rec'd an email stating they tried contacting me. I would like to have this account canceled and any amount due cleared as we are not in contract with this company. Our contract ended in April of 2023 with Vivial.

  

  Business Response

  Date: 09/18/2023

  We were able to speak with our client regarding their  concerns. A mutual settlement was agreed upon and a cancellation for the future publication of directories has been placed. 

  Customer Answer

  Date: 09/25/2023

  I have reviewed the business response and accept this resolution. 

   

  Business contacted me and will be waiving/clearing all charges and late fees.  They have placed a cancellation on our account for any future publications.  I agree to this.

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Yellow Pages scam:The Real Yellow Pages A ThryV, **** Brand PO Box ****** ***********, ** ***** The Yellow Pages keep trying to bill me even though I never authorized their services. I purchased a store that evidently used the Yellow pages, but we are an entirely different company. They refuse to acknowledge the fact and keep billing me. I filled out the form they requested to indicate the ownership change, but now they want proprietary information with regard to my purchase of the location. This is a ridiculous scam that should be investigated.

  

  Business Response

  Date: 09/15/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern was that he was being contacted to collect debt owed by the previous owner.We have spoken to our client and have updated our records to reflect that they are not responsible for the current agreement. We have also noted the account to make sure the current agreement is not renewed. Our client was satisfied with the end result. Thank you again for the opportunity to work with our client.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled my account in April. Paid last charges in May. Continue to get bills charging me for pro-rated services not yet performed (admitted that to me on the phone when I called and was actually able to speak to someone) starting end of may/June. Stated I cancelled my account when I called and I would not be paying for services not performed/after I cancelled, the person on the phone said they would get them removed and now I am receiving collections notices saying I owe $49 dollars with no explanation of what services Im even being charged for. The billing emails they send contain only a QR code that takes you to a login page that I can no longer use since I dont have an active account. This business is a scam do not use them!

  

  Business Response

  Date: 09/15/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern was that they continued to bill after they requested for their agreement to be cancelled.  We show their agreement was cancelled as requested but a pro-rated balance for the time frame before the agreement cancelled was still due. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that their agreement has been canceled. Our client was satisfied with the end result.Thank you again for the opportunity to work with our client.

  Customer Answer

  Date: 09/15/2023

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 09/22/2023

  Received multiple emails to business and personal email plus multiple phone calls and messages assuring me that they were wiping the bogus charge from my account last week. Today just received ANOTHER EMAIL with the same bill!!!! Never do business with this company!!!

  

  Business Response

  Date: 09/27/2023

  Thank you for the opportunity to review and resolve this matter with our client.  The letter our client provided was dated before the previous agreement was made. We have provided our client with an updated invoice, that we have also attached showing they have a zero balance. We have assured the client that their agreement has been canceled. Our client was satisfied with the end result. Thank you again for the opportunity to work with our client.

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account was cancelled several times. The company seems to fail to acknowledge the cancellation. I want a written acknowledgment from them.

  

  Business Response

  Date: 09/13/2023

  We have been able to speak with our client regarding the billing concerns. We have issue billed all publications which will clear out the credit balance on the account. All ********************** has been cancelled for future directories and our client does not owe any further charges.

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my advertising with Thryv. Sep 8th. The last day to do so, (as I was told by *******) was prior to Sep 1st. 2023. I was sent an email in Feb. and they said I was sent a letter as well, which I did not receive. They are saying I will have to pay for the next 18 months. That is ridiculous. I get no traffic from it and it is a waste of money. I can see paying for the next month, but 18 months is crazy!!! This seems unrealistic and unprofessional.

  Customer Answer

  Date: 09/12/2023

  **** reached out to me and gave me 50 percent off for the next 18 months before they will cancel it.  ******** was very kind and respectful.  Please close this case as it is resolved to the best of their ability.  Thank you!  *******************************

  

  Business Response

  Date: 09/12/2023

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern was that her agreement was not cancelled as requested. After review of the account, we did not receive her request in time. We did show that our client was notified of the renewal, and she did acknowledge this. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that her agreement has been canceled. Our client was satisfied with the end result. Thank you again for the opportunity to work with our client.

  Customer Answer

  Date: 09/20/2023

  I have reviewed the business response and accept this resolution. 

  Thyv reached out to me and gave me 50 percent off for the next 18 months before they will cancel it.  ******** was very kind and respectful.  Please close this case as it is resolved to the best of their ability.  Thank you!  *******************************

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel yellow pages add for at least 3 years.Everyone I have spoken to from this company has been told I no longer want this add to be renewed.

  

  Business Response

  Date: 09/12/2023

  We have been able to speak with our client regarding their concerns. A cancellation has been placed for future publications. Our client has agreed to pay the past due amount and we have agreed to a settlement on the remaining balance. Once the client pays this amount no future charges will be due. 

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have paid this company $100 a month for 6 months and $350 for 7 months to help advertise our business and $300 one time create a website for us. Once we requested to cancel our service we're told we no longer own the website and it's impossible to get a hold of anyone. Which is outrageous considering they claim to have 24/7 customer service. The software they sold us was also pulled from us and are being told that we only rented it...

  

  Business Response

  Date: 09/13/2023

  Thank you for the opportunity to review the account and assist our client. It is correct that any website content created by Thryv is proprietary information and cannot be released. However, any content files supplied to us by the client can be returned since it is theirs. 
  
  We have attempted to reach our client to discuss their concerns and address any issues they have but were not able to reach them. At this time, I do not see a request on cancel on file so I have keyed one today. The program will come down on 10/12/2023. In the meantime, they can reach me at ************ and I will be happy to review any additional questions they have.

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2012 my husband and I purchased a mini storage business. The only form of advertising the previous owners used was through (at that time) Yellow Pages. I continued to do the same for the time being. It was around $88 a month then and currently is $201. A different sales rep would call me in Sept of each year to see if I wanted any changes to my account. Each sales rep always told me a different story. For the last 2 years I felt that I was literally throwing cash out my car window. This advertising GAINED OUR BUSINESS NOTHING-ABSOLUTELY NOTHING. In June of 2022, I had a zoom conference call with my then sales rep ****** She and a co-worker explained other things they could offer. After talking with my husband, we declined any new offers and I also told her I wanted to do away with my account. I have an email dated 9-7-2022 proving the cancellation of our account. Dex YP has harassed my for the last year saying that I owe$1824.36 meaning I owe them for the remainder of my contract. I know NOTHING about a contract. That was never told to me. I've asked for email proof and they will not provide it. I do not feel that I owe this amount of money if my account is cancelled. Please help me with this matter. If there is an amount owed through September of 2022, I am willing to pay those months only, but definitely not an entire contract. This has been a waste of our money since 2012. It has helped our business none. We are at 100% capacity and it is not due to anything they have done.

  

  Business Response

  Date: 09/11/2023

  We have been able to speak with our client regarding their concerns. A cancellation for digital was placed in September 2022 as our client stated. We agreed to adjust charges on the current print directory and our client paid the past due balance. Collections has been advised to stop collections attempt on the account.

  Customer Answer

  Date: 09/13/2023

  To whom it may concern: 

  Thank you for your quick assistance with my situation. Someone (a very nice man) from Thryv/DexYP contacted me by email within the next couple of days. He and I spoke over the phone this week. I expressed my concerns. He and I came to a mutual agreement as to how to close out the account and resolve the issue. It was handled in a calm, professional manner. I am very appreciative. 
  Thank you again for assistance in this matter. 

  

  Business Response

  Date: 09/18/2023

  We have been able to speak with our client regarding their concerns. A cancellation for digital was placed in September 2022 as our client stated. We agreed to adjust charges on the current print directory and our client paid the past due balance. Collections has been advised to stop collections attempt on the account.

  Customer Answer

  Date: 09/18/2023

  To whom it may concern: 
  
  Thank you for your quick assistance with my situation. Someone (a very nice man) from Thryv/DexYP contacted me by email within the next couple of days. He and I spoke over the phone this week. I expressed my concerns. He and I came to a mutual agreement as to how to close out the account and resolve the issue. It was handled in a calm, professional manner. I am very appreciative. 
  Thank you again for assistance in this matter.