Complaints

This profile includes complaints for Thryv's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thryv has 11 locations, listed below.

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  Thryv

  PO Box 619810 Dallas, TX 75261-9810

  
• 

  YP

  25790 Commerce Drive Madison Heights, MI 48071

• 

  YP

  5054 W Bristol Rd Flint, MI 48507

• 

  Thryv, Inc.

  1155 Volunteer Pkwy Bristol, TN 37620

  
• 

  YP Marketing Solutions

  9800 Shelard Pkwy STE 340 Minneapolis, MN 55441

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/31/2022 I wrote a letter to The Real Yellow Pages A Thryv *** Brand From : P O Box ****** ***********, ** To cancel my company advertising of the phone number listing as I was retiring and leaving my office. I am still in business but down sized and no longer needing a business line . I sent them a certified letter with proof of cancellation of my phone number. They completely ignored the letter and numerous phone calls and are still billing me every month to where the bill is accumulated to $318 I do not know what I need to do to stop them from billing me. My company name is *********** Janitorial, LLC

  

  Business Response

  Date: 09/07/2023

  Thank you bring this to our attention.   Our client is advising they requested to cancel on 1/2022 via a letter.   Also they advised an additional letter was mailed covering their business line being disconnected.  Our records don't reflect these details.   According to records their is a gap of communication with Thryv between 8/2020 to 1/2023,   It wasn't until then that we were advised to cancel, which we marked to account to canceling the next issue.    We have attempted multiples to contact our client, but wasn't successful.   The contact phone number on the BBB claim isn't complete, so we weren't able to contact them via phone.   Multiple attempts were made via email, but we never received a response.   This claim has been closed.  Thank you.    

  Customer Answer

  Date: 09/11/2023

  I am rejecting this response because:   
  I tried on 3 occasions to contact *** @ ************ by phone and left a message to call me and once by email and i never received a response!!

  I explained in the complaint that they do not ever get back to you 

  *****************

  

  Business Response

  Date: 09/15/2023

  Upon speaking with our client, we were able to review the account again and were able to locate records they had provided that the business was closing allowing us to remove the balance as a courtesy. We have spoken to our client,and they were satisfied with the resolution. Thank you for the opportunity to resolve this matter with our client. 

  Customer Answer

  Date: 09/15/2023

  I have reviewed the business response and accept this resolution. 
  ******** was amazing and she did the right thing 

  *****************

  *********** Janitorial

   

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased our business in October of 2021, the previous owners had Thryv. After much discussion with their salesman *************************, we agreed to a 12 month trial. Three months before the end of the trial period, we started notifying them that we did not wish to renew with them. We continued to receive invoices anyways, and then the harrassment started with phone calls and emails. In the State of *********, no contract is allowed to be automatically renewed. Thryv didn't care. They've now sent this off to a collection agency who, despite being notified to only have contact via mail, they continue to call and email harassing us for a payment we do not owe.

  

  Business Response

  Date: 08/31/2023

  Our client voice verified the agreement on 10/27/2021 for an initial term of 1 year. A confirmation email along with our contract terms and conditions covering auto renewal were sent to the client.  Our contracts have contained this provision for many years as it is our intent to not cancel a businesses advertising without them knowing. In this case, the digital charges simply moved into a month-to-month basis once the initial term was ended.
  
  Regarding their request to cancel, we requested that our client supply us with the previous cancellation request which they advise was sent and have yet to receive such request. When our client requested to cancel all advertising in July 2023 it was done so based on our month to month cancellation process. We ask for 30 days-notice and the advertising was later cancelled in late August. At this time, we believe our records justify the charges billed to the client but we are happy to review any additional information they can provide us.

  

  Business Response

  Date: 09/05/2023

  Our client voice verified the agreement on 10/27/2021 for an initial term of 1 year. A confirmation email along with our contract terms and conditions covering auto renewal were sent to the client.  Our contracts have contained this provision for many years as it is our intent to not cancel a businesses advertising without them knowing. In this case, the digital charges simply moved into a month-to-month basis once the initial term was ended.
  
  Regarding their request to cancel, we requested that our client supply us with the previous cancellation request which they advise was sent and have yet to receive such request. When our client requested to cancel all advertising in July 2023 it was done so based on our month to month cancellation process. We ask for 30 days-notice and the advertising was later cancelled in late August. At this time, we believe our records justify the charges billed to the client but we are happy to review any additional information they can provide us.

  Customer Answer

  Date: 09/05/2023

  I am rejecting this response because:   we notified this business each of the 3 months prior to the end of the contract on September 2022.  ********* does not allow for auto renewal, and since we gave a 90 day notice that they are now claiming they didn't receive,  there is no cause for them to bill us for anything beyond the 1 year term that we agreed to. It doesn't matter what their policy is regarding automatically renewing a contract. Our state protects businesses from just this kind of underhanded business dealings. We were never notified of any renewal, and we definitely didn't approve it. If this continues we will be filing a complaint with the State of ********* asking for a formal investigation into their business. Fraudulent billing is still just fraud. 

  

  Business Response

  Date: 09/07/2023

  Thank you for the opportunity to respond. Using the timeframe provided by the client, we reviewed the account information from multiple departments and located an interaction with our Collections team, in October 2022, where the client voiced concerns about the account and the possibility of cancelling. While it doesnt appear a final decision was made in that interaction, we will agree to remove the associated charges and bring the balance to $0. We will ensure all collection activities stop and the client should expect to receive an invoice reflecting a $0 balance as well.
  
  Thank you again for the information and the opportunity to respond.

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** started out with the sales rep. ** is partly my fault I did not do any research on the company I wish I would have. They do lie, I repeatedly asked for a couple of forms that are vital to my license that patients have to fill out. They promised these would be automated but instead three months later after several unnecessary meetings. I already had brand logo they just improve my already build website. They took one month after that they had unnecessary meetings with *** prolonging it she did not know his stuff or skipped around a lot and I would get lost because she did not know the product she is selling I would get confused. Then in the end I did not end up with the automated forms the patients have to fill it out print it out themselves this is archaic. Then scan and send back to me. I went over this a thousand times I needed this part so necessary. Then now, three months later the website was transferred to their ownership, URL too and I cant get passed ****** business so I am stuck. I have had no engagement or interactions from any public/customers for three months, but I have been paying ******. In the interim, I build my own website for another product on godaddy using AI and this has done so much better it was quick I already have clients engaged etc. ****** accepted it etc... All while thryve is at a standstill, and I only pay ***** for godaddy vs ****** and nothing is moving on my thryve website. I wish I would have never done this this has been such an insult to my education and business savvy. I will let all the social media I belong to to stay away! I demand my website back and URL!! I called their business line they said I had to wait for 3 months until October.

  

  Business Response

  Date: 08/30/2023

  Thank you for giving us the chance to review our clients concerns.    After speaking with our client we realized their concerns couldnt be resolved, so we agreed to resolve the issues and cancel the services.  Our client was pleased with the outcome.  Thank you.

  Customer Answer

  Date: 09/25/2023

  o whom it may concern:

  
  I have been working with ********************* ************** / Team LeaderT: **********************  F: ************. The week before Labor day August 30th we spoke on the phone and he managed to have all my money refunded of which did happen. However, what did not happen is that my website *** was transferred to them from GoDaddy. During that conversation on August 30th I explained to *** that I needed this transferred back to me because as of now, the Thyrve reps were telling me I could not have this back until the end of Month October. *** reported to me that this was untrue.

  
  There is an email where *** says, "all I need to do it call this number and my *** will be transferred I took his work for it and called *** mgt team at ************. I did not feel it was necessary to have a conference call since he gave me the CDI number and this was given to them as an authorization to transfer. However, a month later I still do not have my website *** to transfer to Godaddy. I went through the steps called thryve to release it with the code given to me CDI number then paid Godaddy to have it transferred back to me via Godaddy. As of today, Thryve has not released this and is still in possession of my website. 

  
  I can not get a hold of *** at the number given no answer. I have attached the emails recently sent to *** to arrange a time for a conference call with the *** mgt team to square this away and be done with it. However, no reply or calls returned from ***. I am writing to you to let you know this has not been completely resolved there is one more item my website the most important thing and they have possession of it. I can not do any business or any kind of client services because it is at a stand still in their control and possession and they wont release it.
  
  
  Would you be able to please assist me in getting this last piece taken care of so I can be done with Thyrve! I have had the worst experiences with them. Please let me know. Thank you in advance.

  
  ************************************* Whole-Glow