Reviews

This profile includes reviews for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MoneyGram has 15 locations, listed below.

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  MoneyGram

  2828 N Harwood St Fl 15 Dallas, TX 75201-1518

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  MoneyGram

  2601 nw 17 th fort worth, TX 76106

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  MoneyGram

  3959 Wilshire Blvd STE B25 Los Angeles, CA 90010

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  Money Gram

  755 Bergen Avenue Jersey City, NJ 07302

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  MoneyGram International

  5265 Glade Rd SE Acworth, GA 30102

Review Details

• Review fromJackvalanh N

  Date: 05/20/2023

  1 star

  Jackvalanh N

  Date: 05/20/2023

  Poor after sale service, refund still pending 45 days after claim. I try to reach them several time unsuccessfully. They just don't care about customer experience and complaint. Hope someone help me to file a complaint in the court.

  MoneyGram

  Date: 05/22/2023

  MoneyGram apologizes for any inconvenience you may have experienced with our services. Please contact MoneyGrams customer support at ************ for any additional assistance.Thank you, MoneyGram Regulatory Governance

• Review fromOrlando G

  Date: 04/17/2023

  1 star

  Orlando G

  Date: 04/17/2023

  STAY AWAY from this useless service with customer service that can barely speak any English. Liars, Scammers. How the heck is this "Company" still operating while stealing left and right?

  MoneyGram

  Date: 05/02/2023

  MoneyGram apologizes for any inconvenience you may have experienced with our services. Please contact MoneyGram’s customer support at 800-926-9400 for any additional assistance.
  Thank you, MoneyGram Regulatory Governance

• Review fromSusan N

  Date: 02/28/2023

  1 star
  They did not pay the bill in pay them to pay. My gas for my house cut off because of them and took me 25 days to get my money back from them so I could pay on my gas bill

• Review fromJason G

  Date: 02/09/2023

  1 star
  0 Stars is my review. They are fraudulent an customer service lies to the customers about their funds to be had. I did a money order replacement an even had to pay to get my money back. My case was resolved an reference number was to be sent within 2 business days to follow as their refund site says. It is now 8 business days later an still no reference number an keep getting the run around an constant lies. This is not acceptable an the company needs to be held accountable for making its customers wait to receive "Thier" Money with no explanation of why or when they will receive it.

• Review fromHarry L

  Date: 12/25/2022

  1 star
  Scam scam scam!!! Kept money sent from family, ****** to ***

• Review fromCarlos C

  Date: 12/11/2022

  1 star
  this is a very racist, discriminatory company that makes decisions to verify your profile based on your name, last name and accent. DO NOT DO BUSINESS WITH A RACIST COMPANY.

• Review fromOvany B

  Date: 12/05/2022

  1 star
  Moneygrams system is so stupid that they cannot change one letter on a simple email....I am supposed to receive a e-Transfer from them and a "s" was left off the email and they are telling me the request for the change can take up to 90days.....90days to change one letter!!!!

• Review fromApril Y

  Date: 11/24/2022

  1 star
  My last transaction did not go through due to technical issue in moneygrams system, and no one could help resolving the issue beware of using their services. DO NOT RELY on this system if you need an important urgent transfer!!!!

• Review fromDayris B

  Date: 11/14/2022

  1 star
  I sent an amount overseas to a family member that was also on vacation overseas. The ap sent me a notification that the pick up was ready. My family went to pick up the money (only $100) and they were told by the agent the funds were not available for pick up. When I called moneygram to inquire, they told me they needed to verify the receivers information prior to releasing the funds. I found this strange since i am the one sending the money so it would make sense for me to be verifying but nonetheless, I had my family member called. When he called, they told him I had made a mistake and it was the sender and not the receiver who had to call. Once again, I called and they told me it was a mistake once again. I got frustrated and asked the agent if I can loop in my family member into the call so we could both be on the line but they said that was not possible. My family member once again called and finally verified the information they were requesting while still at the moneygram location overseas. He was told he then had to wait 48 hours for his information to be approved and the money could be released. At that point, the emergency funds I was sending him were useless so I opted to use another service and asked moneygram to cancel the transation. I was told that they could not cancel it until the verification approval was sent. I sent the funds successfully through another agency and called Moneygram to get the cancelation 48 hours. They told me that they had not received a verification call from my family and they couldnt cancel the transaction of which I got very angry since they had us calling back and forth for 2 days. At this point, my family was back in their home country and could not call. The very rude agent hung up the phone on me after repeatedly asking to speak to a manager or supervisor (which he rudely rejected saying he was the only one there that could help me). He hung up the phone on me and put my account on fraud alert.

• Review fromF. S.

  Date: 10/11/2022

  1 star
  I sent an amount to overseas but 4 days later my friend said he didn't get it. I call money gram to check on the money and they kept it, I didn't receive an email or a call. After 30 minutes of questioning about where the money was going, I have been declined to send the money. I want my money not in 10 days, I want it in 2 days! It wasn't my fault that you kept my money for almost a week and didn't tell me via email or phone call. Please go somewhere else before you come to Money Gram! This is frustrating!!!!