Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Copart, Inc. has 94 locations, listed below.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart, Inc.

  81 Apollo St # 4 4th Floor Brooklyn, NY 11222

• 

  Copart, Inc.

  4007 Admiral Peary Hwy Ebensburg, PA 15931

• 

  Copart, Inc.

  200 Grove St Glassboro, NJ 08028

• 

  Copart Incorporated

  2704 Geryville Pike Pennsburg, PA 18073

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck the truck looks nothing like the picture the post said it only have minor dents and stratches but the truck was in way worse condition it didnt have no window switches the interior was dogged the back ************ messed just so many issues motor is no good

  Business Response

  Date: 07/17/2024

  Unfortunately, ********************* did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

  Customer Answer

  Date: 07/17/2024

  My membership number 557938

  The lot number is 62077124

  The 2008 **** 250 pictures looked nothing like how I received it on post if I was I wouldnt have neve spent that money on that truck that truck is not safe or road worthy at all its really a death box they say its all minor dents n stretches when its a lot wrong with it 

   

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bid and won a bid on a 2008 Hummer. The vehicle was advertised that it ran and drove, the pictures looked nice so I bid and won the item.When I received the vehicle after auction it doesnt run at all the alternator is bad, the transmission seems to be almost burnt up, the transfer case for four wheel drive is burnt up, the motor is bad and the vehicle is knocking, the vehicle was wrecked ( this was not mentioned in their description) so the body also is shot. I got absolutely nothing for my money 07/09/2024 I tried to sell the vehicle back to copart who informed me the car had motor, transmission, and transfer case issues. The interior is shot.I called the copart Office and two employees informed me that in their mind Mississippi doesnt have lemon laws which it indeed does. They are claiming that because they do not want to give my money back ***************************** informed me she did not believe Mississippi had lemon laws. The main manager ************************* refused speaking to **** only want my money back + delivery cost.I feel scammed and like I got absolutely nothing.

  Business Response

  Date: 07/11/2024

  Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a California based trucking company and one of the services we provide for our international customers is the transporting and the payments for vehicles sold through Copart. we do it via Domestic Wire transfers from our company bank accounts to ************************ to cover the sales price on the vehicles, Once when we deliver the vehicles we collect the freight and the sales price directly from the customer.On Jun ****************************** decided not to honor the payment by third party wire transfers and have kept 23 wire transfers transactions with a total ammount of $125418.00 dlls. Me and my customers have called several times a day asking for updates on the returns and always get the same answer "our bank is looking into the refund".I have also initiated a Wire recall from my bank but again the Accounts Receivable from Copart need to accept the recall and haven done anything.We demand an inmediate Refund, Copart is Keeping funds that dont belong to them and they dont want to refund in a propper manner, Its simply not acceptable the time it has taken to reject the wires for them to be sent back to **.

  Business Response

  Date: 07/09/2024

  Unfortunately, *************************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter. The attachment received reflects multiple account numbers which do not list ****** as a member and/or cardholder for those accounts.
  
  Thank you,
  Copar

• Initial Complaint

  Date:06/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from copart auction, according to their website the car has a clean title. When i received the title in the mail car is salvaged.

  Business Response

  Date: 07/08/2024

  In reviewing the lot referenced., our records indicate the vehicle was sold on a clean California title. Additionally, the title forwarded to our member was a clean California title. I have attached the title forwarded to our member.

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response because:  

  above right hand corner of the title,  they covered up the word salvaged with a sticker.  That's shady for the business to be doing doing that. Very dishonest.

   

  Business Response

  Date: 07/10/2024

  Good afternoon,

  We have received confirmation from the Copart purchasing location that they will be processing a buyback for this vehicle. 

   

  Copart respectfully request the BBB to close this complaint as the purchasing location will be proceeding with a buyback of this vehicle.

   

  Thank you

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart charged me 200 dollars for basic membership and dismissal an access to their service thereafter. They need to finish the process of ID verification, which they avoid to do using various underhanded methods: such as a) You must use cell phone to go through security verification Once the cell phone is used, they blocked the access , as it can be seen from the picture. I am a holder of a valid DL as you can see from the attached and this document was uploaded on their website 3 or 4 times already, in clear resolution of color picture of 300 pixels per s/i.Because of this frivolousness of Copart security department and terror on the members of good standing, I suffered not only 200 dollars they were unlawfully taken from me for the service that they denied thereafter, but also opportunity to buy a car in the situation where my car broke. Because of the act of self proclaimed privilege to illegally surveil customers by forcing them to use cell phones or no service will be provided, I suffer daily losses by not being able to obtain needed cars to transport my self to where I need to be. Copart does not have right to extort the money from customers without telling them in advance that their service will be prejudiced on premises on using their cell phones, or no service will be provided. This needs to be said in advance , before enrollment into membership , and thereafter also deal with legal consequences of such request could be deemed illegal. In this case, I am not even allowed to use cell phone to identify, because my access is disallowed even when attempting to use cell phone.(see the file DSC*.*). I request that Copart either verify my ID and allow for bidding, or pay for service that was paid and was not rendered and other losses that incurred from the denial of their service, such as loss of opportunity to buy the car that I need at this moment.

  Business Response

  Date: 07/08/2024

  In reviewing the member account, all photo id verification must be completed through "Veriff". In order to proceed with the photo identification process our member license department can send you the link to login and follow the steps to complete the verification.

   

  Copart respectfully request the BBB to close this complaint as this information has been conveyed to our member. 

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response because:   As it may be seen from the disclosed photo, although the said application was accessed properly from the cell phone, it was disabled from the side of service provider. Another reason for refusal, the ** verification application that Copart made mandatory for all members implies having a cell phone. The members are not informed in advance , before paying their membership, that only they must have a cell phone to become a member, but also must put an unwanted application on it. This is infringement of customers rights post factum, after paying membership. For that reason Copart must refund my membership in full.

   

  Business Response

  Date: 07/09/2024

  Good afternoon,
  
  
  A cell phone is not a requirement for the photo id verification. This can also be completed from your laptop/computer. You would need to log into your Copart account and follow the instructions listed at the top on how to upload the photo identification cards. This process will only take a moment and will help ensure that the information is updated quickly and securely.. The photo identification verification must be completed and confirmed through the Veriff process outlined.

   

  Thank you,

   

  Copart

  Customer Answer

  Date: 07/09/2024

  I am rejecting this response because:    all evidences are already submitted and uploaded and they clearly show that the company is gas-lighting The pictures show my ID uploaded already and rejected many times for no good reason. Please refund 200 dollars for the service that is paid for and not provided.

  ******************************************. 

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the website cash for cars which is part of Copart to sell my 2000 ***** Camaro it was given an offer of $1,156 however because in ******* they only do e-titles they wanted to run me back and forth over the phone after being on the phone with them for 2 days they said all you need to do is have a bill of sale notarized and signed so I did that got a bill of sale notarized send it to them the next day they talked the title said everything was good then I call the lot and the lot says we'll have a tow truck driver out so I thought everything was good then all the suddenly they said oh no we sent you the wrong paperwork and then they tried to pass the buck off to cash for cars and say we're not part of them so now I have to make an extra trip up to the bank to get paperwork notarized then I have to wait and take up more of my time to have the tow truck driver come out here this isn't right and then wanting to just bypass this all together and sell the car without a title after inputting the information exactly the same they gave me the same quote the $1,156 for the car without a title I called Cash for Cars and told them that I said I don't want to deal with this and they said oh no that's a glitch well that's illegal you can't advertise something and give a price and then go back on what they say that's called bait and switch and it's illegal they need to make this right because they've taken up three days of my time because they screwed up and gave me the wrong paperwork

  Business Response

  Date: 06/21/2024

  In reviewing the lot details for the vehicle referenced, this vehicle has not yet been cleared for pickup nor has there been an exchange of funds for the vehicle. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. 

   

  Thank you

   Copart

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th, 2024, I received a phone call from Cash for Cars and Compare to schedule my vehicle pick-up for June 19th, 2024, between 1 PM and 5 PM. I subsequently called twice more, and each time, I was informed that the driver had been contacted and instructed to reach out to me regarding the pick-up time. Despite the driver agreeing to pick up my car at 8 AM on June 19th, 2024, they failed to arrive within the agreed time frame.Additionally, during my second call, I was transferred to the dispatch team and was left on hold for 30 minutes without receiving a call back. On my third call, I was informed that my car might not be picked up at the specified time because the driver had a list of pick-*** to complete. I explained that I had an appointment and had scheduled the pick-up for the most convenient time for me. This delay caused significant inconvenience, requiring me to potentially wait until 10 PM, which interferes with my work and sleep schedule as I have an overnight job.Furthermore, I was told there is a possibility that my car won't be picked up until 8 PM-10 PM the following day, despite having scheduled the pick-up for 1 PM-5 PM today. This situation has caused undue inconvenience for me, and I am seeking compensation for the disruption caused. The issue arises not from any negligence on my part but from the unorganized and unprofessional handling of the pick-up by your driver and team.

  Business Response

  Date: 06/20/2024

  While we appreciate **************** bringing this to our attention regarding the pickup of his vehicle; this does not relate to a consumer transaction. We will provide senior leadership for this facility the feedback provided.
  
  
  Copart respectfully request the BBB to close this complaint as this is not a marketplace issue.
  
  

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/24, I filed an insurance claim with ********************** for damage to my vehicle due to a tree falling on it while at a auto repair shop. My car was picked up on 5/30/24 from the repair shop in ******, ******** and taken to Copart in *********, ******** so that it could be evaluated for damage and insurance payout. When my car was picked up, both license plates were still visible and on the car. After a few days, I decided to have the car towed back to the auto repair shop and to have it fixed. The car was returned to the shop on 6/12/24 and was missing both the front and rear license plates. The shop searched inside of the car for the plates and they are no longer on or with the car. Additionally, when the shop was ready to pull my car into the garage for repairs, both of the front tie rods were broken off of and the car now needs those repairs and an alignment. Zero documentation of the towing job was given to the shop when the vehicle was returned, however, I was able to figure out who towed the car to the repair shop by asking the shop manager to watch the cameras back. Copart has been contacted by the auto repair shop and sent a bill for the damages, but neither the car damages nor the missing license plates have been addressed as of today at 12:17 PM. Considering that I am without transportation, the issue needs to be resolved immediately. I expect when a business makes mistakes or has employees who commit theft from a customer's vehicle, that the process to address the situation would be expedited, however, the shop has not heard back, nor have I heard anything from Copart about my missing plates or reimbursement for the damages done to my vehicle by the tow company.

  Business Response

  Date: 06/20/2024

  ******************************* is not a customer of ********************** and has not purchased anything from or through Copart. Copart's customer in this matter is *********************** who assigned ******'s vehicle to Copart as part of an insurance claim, but later requested the vehicle be returned to her. If ****** has any issues regarding her vehicle while it was at Copart, she should address them with ********************** who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you.  Copart

• Initial Complaint

  Date:06/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart is a very unfair discriminating business I have been here a select amount of times usually I am here 30 minutes early to my appointment. I'm sitting here right now trying to get a van loaded a single car I have went inside and talked to the front desk ladies they are very rude unprofessional and do not desire customer satisfaction. The loaders who load the cars onto the trailers are extremely unprofessional profane and rude especially the one that wears the cowboy hat. The business that I work for has given them good money for bad service we are at our wits end with them and so many more drivers that I have talked to while sitting here in their lot. Nine times out of **************************************************** business this is not how a business is ran. Without repeat customers or customer satisfaction there is no business even the great empire of **** fell after over 200 years.

  Business Response

  Date: 06/17/2024

  Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart wouldnt accept my debit payment. I tried for 3 days. They charged me a $50 late fee even though it said that I had 8 days. Then, they charged me a $250 unsecured funds fee because I had to either pay with PayPal or drive 3 hours to pay with a cashiers check in person.

  Business Response

  Date: 06/14/2024

  **************,
  

  All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there.

  Thank you,
  

  Copart

  Customer Answer

  Date: 06/14/2024

  I am rejecting this response because:   the copart website did not allow me to pay with my debit card, so then I had to pay additional fees. I should NOT be subject to member fees when the copart customer service could not resolve my issue after 5 phone calls over 3 days. I still paid with my debit card but through PayPal. The issue was with copart entirely. I will not end this complaint until I receive the $250 secure funds discount. Thank you. 

  Business Response

  Date: 06/14/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Additionally, in reviewing your member account notes, our member services department explained the address difference is the reason your debit card was not being accepted. The notes further explain you did not want to update the address on your driver's license. Our website also explains credit card and wallet app payment methods are non - secure payment types.

   

  Thank you,

   

  Copart

  Customer Answer

  Date: 06/14/2024

  I am rejecting this response because:   you would not allow me to change my address unless I went to the *** and obtained a new license. However, the state of Ohio does not require one to obtain a new license each time they move addresses. You are in the wrong here. I will not drop this. Why did you make it so difficult to pay you the money I owe you? Am I not a valued customer?