Business Profile

Online Car Dealers

Copart, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

439 total complaints in the last 3 years.
148 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Copart is a very unfair discriminating business I have been here a select amount of times usually I am here 30 minutes early to my appointment. I'm sitting here right now trying to get a van loaded a single car I have went inside and talked to the front desk ladies they are very rude unprofessional and do not desire customer satisfaction. The loaders who load the cars onto the trailers are extremely unprofessional profane and rude especially the one that wears the cowboy hat. The business that I work for has given them good money for bad service we are at our wits end with them and so many more drivers that I have talked to while sitting here in their lot. Nine times out of **************************************************** business this is not how a business is ran. Without repeat customers or customer satisfaction there is no business even the great empire of **** fell after over 200 years.
Business Response
Date: 06/17/2024
Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.

Thank you,
Copart
Initial Complaint
Date:06/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Copart wouldnt accept my debit payment. I tried for 3 days. They charged me a $50 late fee even though it said that I had 8 days. Then, they charged me a $250 unsecured funds fee because I had to either pay with PayPal or drive 3 hours to pay with a cashiers check in person.
Business Response
Date: 06/14/2024
**************,
All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there.
Thank you,
Copart
Customer Answer
Date: 06/14/2024
I am rejecting this response because: the copart website did not allow me to pay with my debit card, so then I had to pay additional fees. I should NOT be subject to member fees when the copart customer service could not resolve my issue after 5 phone calls over 3 days. I still paid with my debit card but through PayPal. The issue was with copart entirely. I will not end this complaint until I receive the $250 secure funds discount. Thank you.
Business Response
Date: 06/14/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Additionally, in reviewing your member account notes, our member services department explained the address difference is the reason your debit card was not being accepted. The notes further explain you did not want to update the address on your driver's license. Our website also explains credit card and wallet app payment methods are non - secure payment types.

Thank you,

Copart
Customer Answer
Date: 06/14/2024
I am rejecting this response because: you would not allow me to change my address unless I went to the *** and obtained a new license. However, the state of Ohio does not require one to obtain a new license each time they move addresses. You are in the wrong here. I will not drop this. Why did you make it so difficult to pay you the money I owe you? Am I not a valued customer?
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was moved to copart in ************ without my permission towards the end of February 3024. The have a contract with First acceptance insurance company to over charge and steal peoples cars if they dont pay.!This company made me pay storage and cost fees but insist I didnt pay them even tho cashier check was made pay able to them per their instructions. They said I paid first acceptance. First acceptance never mentioned fees to me just said schedule an appt to get your car. They also owe me money from the claims! Not to mention they gave me a hard time to make an appt two weeks ago Thursday this week coming up. I had to demand it. They also threw my license plate in the trash said its a contract thing even tho my car was there w out my permission! ******* the manager falsified notes saying she spoke with me in April and I supposedly told her keep my car I dont want it. This is false! I have made my monthly car payment and insurance every month as usual my car is not totaled as the claim! Very min minimal damage to my front end. Im out over 2500 w rental/ tow and copart fee But no one claims responsibility on who Im Paying why did I pay?They tried to keep my car cus its cheap to fix and can sell for 20k! Tried charging me ov 10k to fix claim totaled is not! I have it now ! Please help me I been fighting w both companies since February. Told me I had till august but send me letters monthly threatening to keep my car. I used my rent money might be evicted but hey I got my car ! Just need to pay to fix ! Help!!!
Business Response
Date: 06/07/2024
Unfortunately, ***************************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.

Thank you,
Copart
Customer Answer
Date: 06/07/2024
Lot #~ 49949864

It was moved at one point in error by Tiffany
had lot # ********

i want to add ******* said she had 30 day check in scheduled w me in April never called or Checked in after she messed up and said I released my car to copart. I never did . she didnt confirm whom she was speaking with . My car and other car towed there imvold in accident same make model and color she mixed it up and wouldnt admit it. Even after I said pull the recording of the call no message was left just a missed call in April. Very unprofessional on her end. Left me w no confidence to the point I insisted on physically seeing the car before paying to confirm it was mine. The other car was totaled and caught on fire.
all in all Im out of pocket

I been calling copart weekly / bi weekly since my car was put there and I was notified.
they make the experience 110 xz more stressful w their lack of empathy lack of detail and lack of follow up.
I called often cus I knew they were trying to play me out of my car!
I would appreciate any help in this matter
Customer Answer
Date: 06/07/2024
Lot #~ 49949864

It was moved at one point in error by Tiffany
had lot # ********

i want to add ******* said she had 30 day check in scheduled w me in April never called or Checked in after she messed up and said I released my car to copart. I never did . she didnt confirm whom she was speaking with . My car and other car towed there imvold in accident same make model and color she mixed it up and wouldnt admit it. Even after I said pull the recording of the call no message was left just a missed call in April. Very unprofessional on her end. Left me w no confidence to the point I insisted on physically seeing the car before paying to confirm it was mine. The other car was totaled and caught on fire.
all in all Im out of pocket

I been calling copart weekly / bi weekly since my car was put there and I was notified.
they make the experience 110 xz more stressful w their lack of empathy lack of detail and lack of follow up.
I called often cus I knew they were trying to play me out of my car!
I would appreciate any help in this matter
Customer Answer
Date: 06/12/2024
I am rejecting this response because:
Lot #~ 49949864

It was moved at one point in error by ************;

had lot # ********

i want to add ******* said she had 30 day check in scheduled w me in April never called or Checked in after she messed up and said I released my car to copart. I never did . she didnt confirm whom she was speaking with . My car and other car towed there imvold in accident same make model and color she mixed it up and wouldnt admit it. Even after I said pull the recording of the call no message was left just a missed call in April. Very unprofessional on her end. Left me w no confidence to the point I insisted on physically seeing the car before paying to confirm it was mine. The other car was totaled and caught on fire.

all in all Im out of pocket

I been calling copart weekly / bi weekly since my car was put there and I was notified.

they make the experience 110 xz more stressful w their lack of empathy lack of detail and lack of follow up.

I called often cus I knew they were trying to play me out of my car!

I would appreciate any help in this matter
Business Response
Date: 06/13/2024
***************************** is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is ********************* who assigned ********** vehicle to Copart as part of an insurance claim, but later requested the vehicle to be released to her. If ********* has any issues regarding her vehicle while it was at Copart, she should address them with ******************** who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. Thank you. Copart
Customer Answer
Date: 06/13/2024
I am rejecting this response because: I am a paying customer at the end of the day and my complaint is on how I was treated and how Copart tried to defraud me and steal my car . ******** at Copart falsified records saying that I abandoned my car and did I had to fight tooth and nail to have my car released. Why is this being ignored? Why is the unprofessionalism being ignorant? Why is the harassment being ignored? Did you actually read my full complaint?
I also filed a complaint with the insurance company as well considering your in contract with them.
Way to pass the buck!
I will blast your company on social media so others can be prepared!
Thiefs

Respectfully,
*****************************;
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was brought to Copart in ***********, ** after an auto accident. When I went to retrieve my personal items, my subwoofers were gone. The value of these subs was roughly $1500 and I planned to reuse them. Attached is a photo of the loose wiring.
Business Response
Date: 06/07/2024
Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.

In reviewing the details of the complaint; it appears that *********************** is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is the insurance company, who assigned Winstons vehicle to Copart as part of an insurance claim. If ******* has any issues regarding his vehicle while it was at Copart, he should address them with the insurance company who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.
Initial Complaint
Date:06/06/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is **** ******** with ***** and Son Auto Sales, Account #******. On may 21st at 9:21 am, Copart emails me about my account being suspended without advising me or notifying me. I have made emails to managers, contacted member services which recently told me "we have no update for you, thank you for calling member services" and just hung up. I have been given no info as to why my account got suspended or why they are choosing to hold my titles and money for vehicles that i already paid for and they already charged me. Since my suspension, Copart has charged me $23,346.00 on vehicles they wont allow me to retrieve and on mailing fees for titles that i have not received. Today is 06/06/24 11:44 pm est and they have still not responded and or given any money back. Per Coparts Policy revised 04/17/2024 "B. Sale Cancellation. Copart may, in its sole and absolute discretion and with or without notice, postpone or cancel a sale or withdraw a vehicle from a sale. Copart will have no liability or obligation to Members as a result of any vehicle withdrawal or sale cancellation or postponement. Further, Copart reserves the right to cancel or reverse a sale transaction in the event of fraud, material misrepresentation, or patent defect in the Vehicle Description or bidding information, as determined by Copart in its sole discretion. In the event a sale is cancelled after the Member has remitted payment, Copart will credit the amount of the payment to the Members account (or to the Members credit or debit card used to remit payment, if applicable)." One example is vehicle with lot #******** was won at auction 05/20/24, paid for vehicle and funds were withdrew in the amount of $7,223 and was not allowed to pick up vehicle. Lot #******** was purchased 03/18/2024, Copart has yet to give me the title or allowed me to get it, the same goes for Lot #******** purchased on 04/15/24. I dont even want my account back, just the money and titles. Its only right...
Business Response
Date: 06/17/2024
Our security team has confirmed that we have a variety of compliance processes in place that screen Member activity across the platform, and depending on the type of activity detected, may trigger account restrictions. In this case, our systems detected that this account used IP addresses from prohibited jurisdictions to bid on vehicles.
As a result, Copart has decided to close your account. This means that you will no longer be able to bid on vehicles on Coparts platform or otherwise be able to use Coparts products or services. You are also prohibited from creating a new account with **********************, from making any payments to Copart, and from using any other Copart Member accounts. This decision is final.
Customer Answer
Date: 06/17/2024
I am rejecting this response because: that makes zero sense and doesnt respond to my original complaint. Money was withdrawn from my account for vehicles that I havent received and not allowing to pick them up either. Nowhere in your terms and conditions does it state that you can withhold money on reversed sales. When I contacted member services, they stated all money would be refunded and all titles would be sent(which money was also withdrawn for mailing fees). It has been 27 days and still have not received either. And as far as different ip addresses, I dont know if that has to do with me using both my phones or laptop when I work from home to bid on vehicles or when I go on vacation.But again nowhere does it state that Im only allowed to bid on one computer. I dont even want my account, I just want my money and titles for vehicles that were purchased months ago and never received them
Business Response
Date: 06/17/2024
The account details regarding titles and any refunds is being reviewed by our legal and compliance department.

Customer Answer
Date: 06/17/2024
I am rejecting this response because: Youve had 27 days to review this matter I hope that Im not getting picked on now since I made this complaint. Other dealerships in my city that had their Copart accounts suspended at the exact same time for the same reasons have already been reviewed and contacted w emails about getting their accounts reactivated
Customer Answer
Date: 07/31/2024
They have made no efforts to contact me and I havent received any of my money or titles
Business Response
Date: 08/02/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Customer Answer
Date: 08/02/2024
I am rejecting this response because: Copart has had more than 2 months to review this matter. I am fully aware of not getting my account back as I do not want my account back for that matter. Money has been taken out of my account for vehicles that I was not allowed to pick up and have not been issued a refund, I have been charged for mailing fees on titles that I have not received, I have vehicles that I purchased and picked up well before my account was suspended that Copart has yet to send me. Kentucky state law requires that I dealer assign vehicles within15 days after it is purchased. Not only is Copart taking money for services they arent doing or for vehicles I wasnt allowed to pick up, they are putting me at risk of getting fined by the motor vehicle commission for vehicles on my lot that arent in my name because Copart is withholding titles. When my account was 1st suspended may 21st, I called member services and was told all money and titles would be given to me as my account was permanently suspended. Over 2 months, still nothing
Business Response
Date: 08/02/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Customer Answer
Date: 08/02/2024
I am rejecting this response because: My position is unchanged and Ill stand behind my previous response. Copart cant provide new info because they genuinely have no new info. It seems they had a security breach as other accounts in my city were suspended at the exact same time for Im assuming the exact reason and are also clueless and getting zero response from Copart. I truly hope yall resolve whoever hacked yall
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you concerning the recent purchase of a vehicle on 6/5/24 Its a 2017 ******** **** AMG C63 that I paid $28,382.92 for which was advertised as a green light car, indicating it was in running and driving condition. However, upon delivery, the transporter informed me of knocking sounds. So I started the vehicle it was knocking and oil gushing from the side of the block. Which indicates its cracked. The vehicle has the same miles as when it was at Copart location.The vehicle is currently at my business and has not been moved since delivery due to the risk of further damage nor it being able to Drive or potential fire hazard. Given these serious issues, it is clear that the car does not meet the green light condition as described.Lot #******** I have tried to contact Copart but they told me that I should have had an inspection on vehicle before purchasing.
Business Response
Date: 06/06/2024
In response to the claim asserted by *************************** that was purchased at Coparts auction was misrepresent as Run & Drive. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. Mr.************;member notes indicate that he consented to the Terms and conditions on 7/19/2023. The definition of Run and Drive when you see it on the website advertisement states:
At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is

The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:

     Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

At time of auction, this vehicle was advertised as being a water/flood vehicle. Had **************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for **************** to utilize, but he failed to use any of them. Accordingly,Copart rejects any and all demands *************** has regarding a refund.
Customer Answer
Date: 06/07/2024
I am rejecting this response Because under the Member Protection Pledge regarding a recent vehicle purchase Lot#******** member#****** As a paid member, I am entitled to certain guarantees under the Pledge, including accurate descriptions of vehicles. In this case, the vehicle description [mention specific discrepancies between the advertised listed as running and operational, but the vehicle is not running and cannot be driven"]. Ats it has a cracked Block. I am requesting that Copart investigate this discrepancy and take appropriate action under the Member Protection Pledge.
Business Response
Date: 06/07/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Customer Answer
Date: 06/07/2024
I am rejecting this response because: I am rejecting this response because:

I am writing in response to Copart's continued stance regarding the complaint I filed. Despite their assertion, I must stress that Copart's position remains unacceptable and fails to address the fundamental issues at hand.

Conscious Misrepresentation: Copart's failure to provide an accurate description of the vehicle in question is a clear example of conscious misrepresentation. Contrary to their claim, the car was not labeled as a non-driver on their website (see attached). This deliberate omission demonstrates a lack of integrity and honesty in their business practices.

Misleading Responses: Additionally, Copart's response to my email further perpetuates their pattern of dishonesty. By falsely stating that the vehicle was listed as a non-driver, they continue to mislead and deceive both myself and the Better Business Bureau. This behavior is unacceptable and warrants further scrutiny.

Lack of Accountability: Copart's refusal to acknowledge their wrongdoing and rectify the situation highlights a concerning lack of accountability. Instead of addressing the legitimate concerns raised in my complaint, they continue to stand behind their previous response, further exacerbating the issue.

In light of these ongoing discrepancies and Copart's refusal to cooperate in resolving this matter, I urge the Better Business Bureau to take decisive action to hold Copart accountable for their deceptive practices. Consumers deserve transparency and honesty when engaging with businesses, and it is imperative that Copart be held to these standards.

Thank you for your attention to this matter. I trust that the Better Business Bureau will take appropriate action to ensure a fair and just resolution.

Sincerely,
Customer Answer
Date: 06/11/2024
This is a conversation I had with the manager of the ******* Location and he never responded back to me.
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I worked with this company they were suppose to purchase my ***. They came and picked the *** up when it came time for me to cash the check the check was deemed as a problem. The check cashing place didnt want to cash it. When I deposited the check into my account it wouldnt clear due to. Coparts bank. I was promised a direct deposit and that never went through. However they still have my title my car and my keys basically they stole my car. When I tried to get help they Ave me the run around.
Business Response
Date: 06/04/2024
Our records indicate check number ****** in the amount of $1,165.00 issued to Alnashia Mahabeir has reconciled and cleared our bank on 5/29/2024. Additionally, this vehicle was purchased by Peddle LLC, not Copart. Copart issued payment to ***************** on behalf of Peddle LLC.

Copart respectfully request the BBB to close this complaint as this transaction is complete and the owner has been paid for their vehicle.

Thank you,

Copart
Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my vehicle (tow truck) to be sold at Copart Auto Auction on or about January 3, 2024 and it was not sold. When I went to retrieve my vehicle from the yard on March 5, 2024 we paid the storage and listing fees and headed to the yard to pick up my vehicle. That us when we realized our Federal Signal Light bar was missing and had been cut off our vehicle. We informed ******** (a representative if Copart in charge of the sale of our vehicle) about it and she contacted the yard directly. Thr yard instructed us to leave our vehicle there so they can investigate it and get back to us. On March 8 we sent ******** a receipt of the lightbar and we were told they would buy it and let us know when we can pick it up. We were also told to pick up our vehicle. On March 12 when we arrived to pick up our tow truck we now had another thing stolen, the remote that operates the tow truck was cut off and stolen. Again we contacted ******** and the yard manager but this time we did not leave our vehicle there due to safety reasons (more things could possible end up stolen). So we were again informed by ******** that Copart would be responsible and replace the stolen lightbar and remote and call us when it arrived. On May 15 I went to Copart to pickup the replacement parts oredered by Copart only to find they did not order my original parts but ordered some aftermarket parts that are not even worth half of my original parts. We did not take the parts and left them there, we contacted ******** who stated she would call upper management. Then the Yard Manager for the ***** location calls me to state I can accept the parts they offered or nothing at all. This is when I decided to file a complaint and find an actual resolution to my complaint.
Business Response
Date: 05/28/2024
Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.

Thank you,
Copart
Customer Answer
Date: 05/28/2024
The information for the complaint information is for the 2015 DODGE RAM LOT Number ********. I hope this helps Copart to conduct a full investigation into this matter.
Business Response
Date: 06/19/2024
I have received confirmation from the replacement parts are ordered and will be made available for pickup at the Copart selling location.
Customer Answer
Date: 06/20/2024
I have reviewed the business response and accept this resolution as long as the original parts are replaced, not with aftermarket parts within the next 30 days. Thank you.
Initial Complaint
Date:05/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around September of last year my car was damaged in an accident. The person at fault was covered by ********************* State Farm had my car picked up by a wrecker from Copart and stored at their facility while processing the claim. Copart was paid by state farm. (I put 1000k in the amount because It wouldn't let me put 0) The damage to my car was to the rear of the vehicle. When I picked up my vehicle at Copart it was damaged in the front. I provided photos to Copart and spoke to **** who took responsibility for the damage. He said he would let me know what they were willing to compensate me for the damage. He stung me along for months. The specific front lower bumper could not be found anywhere since it is an older car with specialized parts. Finally after multiple emails and calls, **** said he would give me $125. The damage will cost well over 2000k to replace or repair and paint the part. This was an insufficient amount. **** said the check would be in the mail. It never came. I have contacted him on Multiple occasions and cc'ed the other associated email addresses. At first he told me he would look into it but now he does not respond at all. It is not fair that they are allowed to damage my car and not compensate me to have my car repaired
Business Response
Date: 05/24/2024
***************************** is not a customer of **********************. **********************'s customer in this matter is State Farm, who assigned *****'s vehicle to Copart as part of an insurance claim. If ***** has any issues regarding their vehicle while it was at Copart, they should address them with State Farm who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.
Initial Complaint
Date:05/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
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I WANT TO EXCALATE THE INCIDENT WITH SUPERVISOR (2014 ***** ACCORD LX, LOT #********) SECOND DAMAGE BY FORKLIFT OPERATOR @ *****************************************General Manager : **************** Regional Manager: **************************Good day All,My name is ******************************** Buyer # ******. I am writing to the superior office to request a further investigation into the incident that occurred on 5/17/24, when the forklift operator caused additional damage to the car I purchased. The trailer driver provided evidence with pictures and video clips. I discussed this with *************** who was present at the incident scene and ordered his team to unload the car from the trailer due to the forklift's second damage. I emailed ************** stating that I cannot accept the car as it differs from what I purchased, and I requested CCTV footage, which he denied. On Monday, 5/20/24, I contacted the corporate office and spoke with Mr. **** who advised me to reach out to the Regional ******** Mr. ******** Later, I received a reply from ************** stating, "I do not have the video footage, and it cannot be shared." I urge the superior body to investigate this matter and take appropriate action. Attached below is the pictures and video taken by Trailer driver.
Business Response
Date: 05/24/2024
We have received confirmation from the management team at the Copart purchasing location explaining they will be proceeding with a buyback of the referenced vehicle. The reimbursement for the purchase of this vehicle has been placed in your member account as unapplied funds. You may use these funds on any future purchases. We appreciate your patience while resolving this result of unforeseen occurrence.

Thank you

Copart
Customer Answer
Date: 05/24/2024
I have reviewed the business response and accept this resolution.

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Copart, Inc. is NOT a BBB Accredited Business.