Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

• 

  Copart Inc

  8 Park Dr Bldg 1 Grantville, PA 17028

• 

  Copart Salvage Auto Auctions

  82 Cape Rd Mendon, MA 01756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relist Fee Charged to my account ****** Jan 2022 for lot ********. I was not aware of the fraudulent activity on my account prior, since I had not been able to log in for the last year. Email contact information was somehow changed without my consent. I was trying to purchase a car and couldn't log in. I was finally able to get back into my account after someone had changed my email and tried to purchase a ***** from Yard 174. That person was unsuccessful 3x's in payment, and Yard 174 relisted it using my deposit. The relist fee was $600. I only purchase cars in ******* and always pay for the lots I have won. I have now tried through customer service multiple times, finance and the yard in PA and no one is able to refund me the money. Now in contacting the General Manager all he did was close my account instead of issuing me my $600 refund. There is no fraud department and I have had zero resolution.

  Business Response

  Date: 09/29/2023

  In response to the claim asserted by ******************************* a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. *************************** member notes indicate that he consented to the most current Terms and Conditions.These Member Terms and Conditions state:
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account *** not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist Fees.In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees *** vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  By agreeing to these Member Terms and Conditions, ******** ********* acknowledges that he understood the referenced risks. Copart asks that the BBB closed this case as everything was presented to ******** ********* prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member. 

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance company (USAA) salvaged my vehicle and sent it to Coparts, **** located in ******************** to get an estimate of its current value only, but instead of only providing an estimate, they dismantled my vehicle taking off the front and rear bumpers, rear tail lights, front fog lights, and cause other damage taking the parts off my vehicle. Copart had no authority or approval to remove any parts off my vehicle from the insurance company or myself. They agreed to make restitution, but has not paid to restore my vehicle to its previous status. Myself and insurance company has reached out on numerous occasions, but keep getting the run around after they agreed to make this incident right.

  Business Response

  Date: 09/28/2023

  *************************** is not a customer of ********************** and has not purchased anything from or through Copart. Copart's customer in this matter is USAA, who assigned ******* vehicle to Copart as part of an insurance claim, but later requested the vehicle be returned to him. If ****** has any issues regarding her vehicle while it was at Copart, he should address them with USAA who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you. Copart

  Customer Answer

  Date: 09/29/2023

  The regional manager reached out to me today and stated a check had been issued today and should arrive today before 12:00 noon central time. I have attached the email sent by ************** the regional manager of COPART in ********************. The ***** tracking number sent in the email is active and effective. When the check arrive, hopefully in the correct amount, this matter should be resolved. Thank you. 

  Customer Answer

  Date: 10/03/2023

  I have reviewed the business response and accept this resolution. 

  The regional manager reached out to me today and stated a check had been issued today and should arrive today before 12:00 noon central time. I have attached the email sent by ************** the regional manager of COPART in ********************. The ***** tracking number sent in the email is active and effective. When the check arrive, hopefully in the correct amount, this matter should be resolved. Thank you. 

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having trouble with this company ever since I became a member. It cost $99 to become a member .. they cancelled my membership and had to wait to become a member again. I received rude customer service. They gave me wrong information, hung up on me and didnt not honor what the told me. The were to put my deposit towards my balance the didnt. They said a manager would return the call, they didnt.

  Business Response

  Date: 09/27/2023

  In response to the claim asserted by ********************************* regarding her current deposit on file. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding ****** Terms and Conditions. ************************* member notes indicate that she consented to the Terms and conditions on 8/30/2023. These ****** Terms and Conditions state:
  V. FEES,PAYMENT, AND DELIVERIES
  H. Security Deposits.
  1. Security Deposit for Basic ******s. Copart may require payment of a security deposit before a Basic ****** may place a bid on a vehicle.  Security deposit requirements may be changed at any time.  Current security deposit requirements may be found at copart.com/securitydeposit. 
  A Basic ****** may request a refund of any unapplied security deposit online by visiting the Account Information page of Coparts websites.  All refunds are subject to confirmation that the security deposit is not applicable to any open bids or unpaid charges.  All refunds shall be credited to the credit card used to submit the deposit.  In the event the credit card is not valid the refund shall be made by check and mailed to the ****** at the ******s address on file with Copart within 30 days of receipt of written request and verification of amount due.
  2. Security Deposit for Premier ******s.  Copart will collect a $400 security deposit from all Premier ****** applicants.  Copart will return the Premier ****** security deposit upon the ******s request if all invoices and charges have been paid in full; however, the ******s account will then be downgraded to Basic ******ship.  In the event a Premier ****** fails to pay any invoice and the debt is past due, Copart will use the Premier ******s security deposit to satisfy the debt.
  
  In reviewing Ms. ********** Basic member account, the deposit on file was made via ApplePay. Unfortunately, ApplePay cannot be used towards the purchase price of a vehicle awarded. Once you have paid for the vehicle and it has left the purchasing facility the deposit on file can be refunded to your ApplePay account. The refund can be requested within your Copart member account or by calling/emailing ****** Services ********************************************* The Copart website explains the Add a Deposit process as well as explains Deposits are not applied to any vehicle purchases.
  
  By agreeing to these ****** Terms and Conditions, ********************************* acknowledges that she understood the referenced risks. Copart respectfully asks that the BBB closed this case as everything was presented to ********************************* prior to becoming a member. After her review,knowing these risks, she agreed to these terms and conditions and became a Copart member. 

  Customer Answer

  Date: 09/27/2023

  I am rejecting this response because:   I was told that my deposit would go towards my balance. I was told this on 9/26/2023. Also, Apple Pay is link to my debit card and debit cards could be used to pay a balance. My original membership was cancelled .. not by me but by a representative. After calling and speaking to multiple people since. I continued to get misinformation by multiple people. Based on incorrect information, I repurchased another membership on 9/25/23 but yet they are talking about August?? Based on what I was told by one of the employees, ** asking that this company that took my money multiple times . Either apply my deposit to my balance or refund my deposit. I heard nothing in their response about the false information received by their employees.. also no reference to being hung up on or being promised to receive a call by a manager or supervisor and I still havent received that call .. its 9/27/2023.    2:42pm

  Business Response

  Date: 09/27/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/27/2023

  I am rejecting this response because:   As you can see, they are unwilling to address my concerns as a consumer. 

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid for a ****** Highlander on 8/4/23 in the early morning hours, approximately 11a.m. My offer was rejected by copart, as such I lost the client on whose behalf I was buying the vehicle. Around 5pm on the same day, I logged into my email to see copart assigned the vehicle to me as the bid winner. I explained to copart I was no longer interested in the vehicle at the point my offer was rejected, copart claim the seller asked them to sell the vehicle to me for my offered price contrary to them rejecting my offer initially. I was forcefully charged $600 to have the vehicle relisted. I had no choice but to pay copart the $600 in order to close my account and not continue to incur demurrage on the vehicle.

  Business Response

  Date: 09/25/2023

  *************************,

  In reviewing the lot referenced, our records indicate you rejected the counter offered bid extended from our seller. When you rejected the counter offer, our seller accepted the latest bid you placed on the referenced vehicle on 8/4/2023. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ***************************** member notes indicate that ************************* consented to the current Terms and conditions.  These Member Terms and Conditions state:
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account *** not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist Fees.In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees *** vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  By agreeing to these Member Terms and Conditions, ************************* acknowledges that he understood the referenced risks. Copart asks that the BBB closed this case as everything was presented to ************************* prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member. 

  Customer Answer

  Date: 09/25/2023

  Copart's claim of referenced contract agreement is being twisted to suit copart's fraudulent way of making extra money off customers who bid. When my initial bid of $3,950 was rejected after the bidding timeline ended based on copart's offer of $4.050, time clearly was of the essence. The fact that copart about 5hours after the bidding ended reversed their counter-offer is invalid. For copart's counter-offer to hold ground, I have to consent or reconfirm my continued interest in the advertised vehicle after my initial bid was rejected and bidding had closed. Copart should refund my relist fee of $600. I see copart's effort in twisting their company's disclosure as a means of extorting unsuspecting customer. I do not at all agree with **********************'s claim.

  Customer Answer

  Date: 09/26/2023

  I am rejecting this response because:  Copart's claim of referenced contract agreement is being twisted to suit copart's fraudulent way of making extra money off customers who bid. When my initial bid of $3,950 was rejected after the bidding timeline ended based on copart's offer of $4.050, time clearly was of the essence. The fact that copart about 5hours after the bidding ended reversed their counter-offer is invalid. For copart's counter-offer to hold ground, I have to consent or reconfirm my continued interest in the advertised vehicle after my initial bid was rejected and bidding had closed. Copart should refund my relist fee of $600. I see copart's effort in twisting their company's disclosure as a means of extorting unsuspecting customer. I do not at all agree with **********************'s claim. 

  Business Response

  Date: 09/27/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/27/2023

  I am rejecting this response because:   This is a practice with Copart in defrauding unsuspecting customers. Copart is aware some buyers like myself resell the vehicles we purchase from them, as such they initially will reject offers knowing very well you would have lost your customer by then, ********************** then go around to say you have won the bid. What is the point of winning a bid after you already lost the customer that wanted the vehicle. I insist my $600 be refunded. My stance remains the same, Copart is a fraud and I cannot accept their decision in this case, fraudulent business practices should never the means to increase profit.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************, **** ********************** Department ******************************** phone number ************ Complaint is against Coparts in ***************, ******* My totaled car was towed to their location and when I arrived a week later to pick up my possessions, the entire interior and everything in it looked like it was sucked clean by a giant vacuum as there was absolutely nothing left inside of my car that I had just traveled across the country with extra items due to the long drive as well as items I always kept in the car and trunk. The two managers saw how distraught, upset and angered I was by all my possessions being taken and they promised me somebody had probably put them in a box and it would turn up but I reminded them that there was no way all my possessions could fit in just one box. All they gave me was an envelope with my license plate. They told me later they could not find the box so they suggested I make a list of the items and they would reimburse me so I made the long list and submitted it to them and the manager said I should go online and find out what each item would cost to replace. I said Ive been inconvenienced enough by this, now you want me to do this for you as well? He responded that it would be more fair for me to look it up so I know what it would cost them to replace these items so I spent a great amount of time doing that but when I submitted it to them along with ***** insurance, the same manager that promised me I would be reimbursed, said that they denied my claim. When this theft, first happened, I asked him to review the surveillance videos & to figure out who was working that day to find out who was the thief. His response was the surveillance videos would not show that & told me he rounded up his entire staff around my car the next day and explained to them what happened and asked them how they would feel if somebody did this to them? but never told me which employee basically stole everything from my car, including some of the items from my trunk. There was an insinuation that my items mightve been thrown away, but we all know nobodys gonna throw these very valuable items, so I was beyond angry and disappointed when not only did their employees get away with stealing all my possessions, but after promising me they would reimburse me, all they sent me was a check for 3 of the missing items equaling only a fraction of what was taken! ******* at Coparts *Items listed below does not include taxes or shipping Two pairs of sunglasses $54 & $70 iPhone protective clear cover $34 iPhone EarPods $19 Auxiliary cord $10 **** snoopy lunchbox - priceless ******** Ipass box $30 Matchbox toy Challenger car $9 My daughters butterfly ring $37 Hand held compass $55 Armor all detail kit $28 Large ********** knife tool $72 Leatherman tool bag kit $145 Small flashlight $29 2 bracelets $35, one from Mexico $110 Silver cross on chain $84 iPhone charger $24 & cord $15 Dashboard cell phone holder$30 ************ World Series towel $Priceless! Brand new can Golden Spectral chain lube just purchased in **************** $9 Seat/center console gap protector $25 Key chain with 6 different keys to 6 different locks/ padlocks for enclosed trailer and tongue = Trimax trailer coupler lock $80 $85 for 5 new padlocks & I now have to get all the locks cut off as well Metric open end wrenches $25 One large crescent wrench $16 Two screwdrivers $10 Magic bullet blender $40 Leather driving gloves $125 Sleeping bag $35 2 mineral rocks $40 Blue jeans $120 **** scuba diving certification card. Cant be replaced 25 year plus lifetime member of American motorcyclist association card - Cant be replaced proof of registration and insurance. 3 or 4 CDs $30 Brown leather sandals $65 One cotton dress shirt $45 2 Rockhouse Live Bar employee T-shirts $50 One toilet tank flap/ rubber gasket $21 All change/ coins in all of the slots in center console $6-$8 Generic ******** ****** tablets $80 Two chamois cloths $26 Bandanna collection $12 Scuba boots $58 ***** bear $28 / **** # 5 Jersey $25 Moisture Absorption bags $45 Cubs baseball cap $25 2 Stress ***** $10 I still struggle with comprehending how this happened and how there was no surveillance showing which employee did this! He should be prosecuted! ??Aprox $1,668! ??Fitz at Gieco said $1,600+ owed by Coparts

  Business Response

  Date: 09/21/2023

  ******************* is not a customer of **********************. **********************'s customer in this matter is *****, who assigned *****'s vehicle to Copart as part of an insurance claim. If ***** has any issues regarding their vehicle while it was at Copart, they should address them with ***** who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

  Customer Answer

  Date: 09/22/2023

  I am rejecting this response because:   *******, the manager, sawhow distraught and upset I was to learn that every single one of my possessions from the interior of my car was stolen by an employee there, including some of the valuables from my trunk, and he reassured me over and over that if I made a list, Coparts would reimburse me so with tears in my eyes, he gave me a bottled water and sat me down in the office and said just work on making the list and get it back to me but now Coparts are claiming after sending me a small check for a fraction of the items missing for $245, that they are not liable, and that ***** was supposed to take care of this! Meanwhile, Coparts still employs the thief that got away with stealing from me & this is beyond unacceptable! 

  Business Response

  Date: 09/25/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 11/14/2023

  I am obviously not pleased with Coparts s decision. As they admitted my possessions were removed from the car, the manager promised me I would be reimbursed if they cant find them, if I would just make a list, which I provided to him and then he asked me to look up online to see what the value of each item would be so they could reimburse me, but then after I submitted it, they decided to cut me a check for $245 for a small portion of the possessions that were seen in one of the pictures they took of a small portion of the interior of the driver side drivers compartment of my car. I did not cash that check because the check shouldve been $1668 instead of $245, and I will be willing to pursue this legally, because they are still employing the thief that stole my possessions! them cutting a check, admits that they know they removed my possessions now its just a matter of cutting the correct check. I will take them to court if I have to.

  Business Response

  Date: 11/14/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 11/15/2023

  I am rejecting this response because: they robbed me and got away with it!  

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 07/23/23 i paid for a basic membership in the amount of $99. They offer a 7-day refund guarantee. on 07/26/23 I requested a refund when i found out i couldn't purchase cars in my state. as of 09/20/23 I have yet to receive a refund. many of my emails were ignored. when they did reply they would defer and ****. i have over 80 emails from Copart in 2 different accounts. they continue to spam email me even though i have been very clear that i won't do business with them and all I want is my refund.

  Customer Answer

  Date: 09/26/2023

  on 07/26/23 I authorized a payment in the amount of $99 to co part. More than 60 days later on 09/25/23 copart declined the $99 payment but I never received any of the money back.

  Business Response

  Date: 10/04/2023

  In response to the claim asserted by ******************************* ******** about his request to refund her Copart Membership fee,one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. Mr. *********  member notes indicate that hei consented to the Terms and conditions on 7/19/2023. These Member Terms and Conditions state:
  
  IV. MEMBERS
  A. Member Eligibility. You *** sign up as a Member at Copart if you are at least 18 years of age.  In addition, state-specific registration requirements and applicable laws, regulations, and restrictions *** further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types. 
  Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests *** search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests *** not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit *** also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  
  By agreeing to these Member Terms and Conditions, ******************** acknowledged that he understood that he was signing up for yearlong membership.As stated in the terms and conditions, that ******************** agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case. 

   

  Customer Answer

  Date: 10/14/2023

  I am rejecting this response because: Part of the reason I made the purchase was the fact that Copart offers a 7-day refund. If no refund was available, I wouldn't have made the purchase. I quickly realized that I was not in the position to take part in and be a customer to **********************. As a result, I requested after only 2 days which is less than the 7 days as set forth in the company's refund policy that my payment for the basic membership be refunded. It took more than ******************************************************************* the time allotted and committed to refunding my payment. It has been more than 3 weeks since my membership has been downgraded and I have received no refund. Basically, they have stolen my money and have continued to come up with schemes to delay actually paying me whether it is with the oops I'm sorry I don't understand or didn't get it emails or "canceling" a payment without returning the funds from that payment two months after receiving them.

  Business Response

  Date: 10/16/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30th, 2023, i purchased a 2011 **** F150 Super Blue, with Lot Number ********, from Copart. However, I regret to inform you that we have encountered a significant issue with the vehicle that requires immediate attention.According to the vehicle details provided at the time of purchase, the listing stated that the vehicle was in "Run and Drive" condition. However, after we picked up the vehicle from your yard in ****** on September 8th, 2023, and transported it to our location in the Bronx, we discovered a critical problem. The vehicle is unable to start, and upon further examination by ************, it has been determined that the engine is not turning and is in need of replacement.This unforeseen issue severely impacts the functionality and value of the purchased vehicle. Given the discrepancy between the description provided in the listing and the actual condition of the vehicle, we kindly request that Copart initiate the process for returning the 2011 **** F150 Super Blue and refunding our purchase amount.

  Business Response

  Date: 09/20/2023

  In response to the claim asserted by ***********************;that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and ******************************  member account confirms he has consented to the current Terms and Conditions on 4/23/2022. The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii) could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had ****************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ****************** to utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands ****************** has regarding a refund.

  Customer Answer

  Date: 10/02/2023

  I am writing in response to your recent communication regarding my concerns about the condition of the vehicle I purchased through Copart. While I appreciate the prompt response, I find myself still unconvinced by the information provided.
  My member account clearly indicates that I consented to the current Terms and Conditions on 4/23/2022. However, my dissatisfaction stems from the lack of evidence on Copart's part to substantiate the claim that the vehicle in question was thoroughly inspected at the time it arrived at Coparts location. Specifically, the statement that the vehicle was verified to start, could be put into gear, and was capable of moving forward under its own power seems questionable, given the evident issues with the purchased vehicle.
  In my extensive history of purchasing hundreds of vehicles through Copart, I have never felt the need to file a complaint until now. This particular instance stands out due to the apparent lack of a comprehensive inspection, which is a crucial aspect of ensuring the transparency and integrity of the purchasing process.
  I would appreciate it if Copart could provide a detailed inspection report for the vehicle in question. Such documentation is standard in the industry and would go a long way in addressing my concerns. Given the circumstances, it seems fair and reasonable to request this information to establish the veracity of the claims made regarding the vehicle's condition.
  Furthermore, I would like to draw your attention to the federal ****** Act, which permits civil lawsuits for false advertising that misrepresents the nature, characteristics, qualities, or geographic origin of goods or services (15 U.S.C. 1125(a)). The ************************ (FTC) also plays a role in enforcing false advertising laws on behalf of consumers.
  I believe in an amicable resolution to this matter, and I trust that Copart values its reputation and customer satisfaction. Please consider my request for a detailed inspection report as a step towards resolving this issue and maintaining the integrity of our business relationship.
  I look forward to your prompt and comprehensive response.
  Sincerely,

  Business Response

  Date: 10/04/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 10/10/2023

  I am rejecting this response because:   

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart member # ****** , On Wednesday 9/13/2023 I purchased a 2021 **** Bronco lot # ******** from the ******** location. In the description of the vehicle as mentioned, it clearly states as runs and drives. I went to pick up the car at the ******** location on Monday 9/18/23. Only to find out that the vehicle does not run or drive nor has it be running at the time of its arrival at Copart ******** **. Simply because there is severe damage to the transmission and transfer case and the bottom of the engine that is not mentioned. I raised this issue to one of the employee and he advised me to take the matter to the office manager. I did speak to the office manager and he told me that he is going to investigate the matter in turn gave me the general managers email to convey my complaint. I did email the general manager while still at Copart premises and he also refused to resolve the issue. He sent me an email with Coparts run and drive policy. I already knew and understood the policy. I need an explanation how the vehicle got verified as a run and drive with a totally destroyed transmission and transfer case and the bottom of the engine completely damaged.In addition, I come to find out that the vehicle was sold through Copart before as roll over and non-running vehicle. Thank you very much for your time.***********************

  Business Response

  Date: 09/20/2023

  
  
  In response to the claim asserted by *********************** that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and *******************************  member account confirms he has consented to the current Terms and Conditions. The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had Mr. ******** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Mr. ******** to utilize, but he failed to use any of them. Accordingly,Copart rejects any and all demands Mr.******** has regarding a refund.  

  Customer Answer

  Date: 09/20/2023

  I am rejecting this response because:   Your policy clearly states runs and drives upon arrival of the vehicle at Copart. Its obviously is not true. How is it possible to verify a vehicle with severe damage to the major components, transfer case, transmission and engine. The car is disabled and unable to be moved. To me that raises suspicions about unethical activity between certain car sellers and who receives the car that day at Copart which should be investigated .This car should be returned to the seller who lied about the condition. 
  What is the purpose of mentioning the car runs and drives if doesnt have any meaning or value? Unless a nefarious reason behind it. 
  Thank you again for your attention to this matter. I hope there is a resolution to this issue at Copart.

   

  Business Response

  Date: 09/21/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/21/2023

  I am rejecting this response because:   You keep going back and forth around your runs and drives policy still not explaining how a vehicle with totally destroyed transmission, transfer case and bottom of engine got Magically started, runs and drives when arrived at your location!! I respectfully need to know what method did you or the dealer who sold the car or your employee who received the used to get that dead running 

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well where do I start we'll lrlwts see a ****** mile at least odometer discrepancy on a 2008 mariner at the ******* location. Will be reporting to state agency. 4 run and drove vehicles that did neither of those with out extensive repairs. Oh then there's the hail damaged vehicle that had a blown engine and no damage. The veichld they told me was no longer available when I tried to pay the involve and even called to explain a situation lr worst of. All the car I had to get the police involved with just to puck it up from some power trupping fat sack of worthless shot cost me another day in a hotel food and pat for my employee

  Business Response

  Date: 09/20/2023

  Unfortunately, ******************* did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COPART Lot # ********. 2022 Tesla Model 3 with ****** miles. **** *******, ** Copart facility. Copart website stated this car was Running/ Driving but when the car came to my location it was not even starting. Yes, it is the responsibility of the buyer to check the car before bidding. I am in CA & the vehicle was in **. CA cars copart auction gets Salvage Titles if the buyer does not have a dealer License. This was a "Clean Title " Car. ********************** has only *********** who could do inspections. Numerous times I tried to get them to inspect in several states. But they could not. They are just useless. Also I can not send someone to inspect the car. It is a long process with Copart. I took the car to a Tesla mechanic, and they could not get the car started because of errors. If I take to *****, they will charge perhaps $10,000 to repair this. I paid total of $16,640 for the car ( + fees) and transportation charges of $1000. I had similar issue with another ***** I bought from Copart in ******, ** . 2013 Model S , Lot # ******** ( 11/10/22). Copart site said this car was running/driving condition. When it came I could not even start or charge the battery because of errors. "Charge Port Open, Can not start ". I took the car to Tesla & also a certified mechanic. Both said, "There was no way this car started, Ran or drove because the charge port was taken out". For sure it was not done by the trucking company or by me. Either the seller did that or Copart did that. Finally I paid lot of money for repairs. Mechanic had to replace the Main computer also. In this case Copart had simply asked the Broker ( I went through to get to copart) to resolve the issue. They can not do anything. Broker relies on TRUTHFULL & CORRECT description of the car Copart put on the website. So either Copart LIED or Made a MISTAKE. either way Copart is trying to neglect the complaint. I would k*** Copart to directly contact me on this matter rather than asking the broker to resolve this. Copart NEVER DO.

  Business Response

  Date: 09/18/2023

  Dear ***********************************,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. ********************** does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to A Better Bid CA LLC,a registered broker (and member)not ***********************************. *********************************** is not listed as an authorized cardholder with A Better Bid CA LLC,which means that they are not approved to speak to Copart regarding A Better Bid CA LLCs account or transactions. Copart's privity of contract extends solely to A Better Bid CA LLC, and A Better Bid CA LLCs privity of contract extends to ***********************************. No direct business relationship exists between Copart and ***********************************. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to A Better Bid CA LLC
  .
  Copart respectfully requests the BBB close ************************************* complaint, as this sale only involves the broker and does not involve Copart in any way.  We suggest the complainant contacts the broker where they bought the vehicle.
  
  Thank you,
  Copart