Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

• 

  Copart Inc

  8 Park Dr Bldg 1 Grantville, PA 17028

• 

  Copart Salvage Auto Auctions

  82 Cape Rd Mendon, MA 01756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I win a bid on a car and then sent inspector to check the car and he told me that the yard washed the car with missing windows and its full of water and the car is not stared or running as they advertise then the said they will reenlist the car and they want me to pay $400 otherwise my account will be inactive and will not be able to bid again I can not pay the reenlist fees as I had no problem taking this car but when the inspectors that I sent told me that the yard washed the car with the missing window and there is a-lot of water inside the car and the car is not running and not starting as you advertise .. sorry I cant take it like that!!!, this is the yard fault not me. I am requesting that my account be activated again with no fees for me

  Business Response

  Date: 09/12/2023

  In response to the claim asserted by *************************** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ********************* member notes indicate that ******************************* signed up to become a member and consented to the Terms and conditions on 8/10/2023. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. *************************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *************************** to utilize, but he failed to use any of them prior to bidding and being awarded the referenced vehicle. Additionally, all member fees are outlined in the Member Terms & Conditions which ****************** signed upon becoming a member. Accordingly, Copart rejects any and all demands ******** Pouzeaud ******* has regarding a refund.  

  Customer Answer

  Date: 09/12/2023

  I am rejecting this response because:  the car missing a window and the yard washed the car and put water in it... a-lot of water, how can I take a car like this. I understand that I signed membership and Copart protected them self from everything but why I have to pay for there mistake. I am requesting Copart to activate my account with no fees and this is the minimum they can do.

  Business Response

  Date: 09/12/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/12/2023

  I am rejecting this response because:   You should take responsibility for your yard mistake,  your yard put all of this water in the car and you expect me to take it like this and pay for it. I am not paying for your mistake and I demand that you activate my account immediately with no fees otherwise return my membership fee. where dose it say in the membership agreement that if your yard put water in the car that I have to pay for it?

  Customer Answer

  Date: 11/07/2023

  Hi, this not right that you close my case, its unfair for me and there is a-lot of evidence and foundation and bases for my complain
  
  
  ***************************
  60976956257

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle I purchased Lot.54063413 was advertised as having the key and the picture also shows the keys attached to the steering wheel, the transport didn't find the keys in the car and the vehicle was loaded on the carrier with a forklift now I have no way to unload the vehicle I've left a message with ******** for the facility manager ******************************** in the morning of 9/6 and haven't received a return call, I also contacted COPART by email and nothing. I would like COPART to take the vehicle off *************** at a local COPART so that I can have it towed to my Home I would like to be reimbursed for what I spend on all this and my Time. The broker I used for this purchase is ************. DBA Salvagereseller.com I contacted them about this issue and they said there was nothing they could do about it for me to resolve it with COPART.

  Business Response

  Date: 09/08/2023

  ********************************,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. ********************** does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to ************., a registered broker (and member)not ***********************.  Mr. *********************** is not listed as an authorized cardholder with ************, which means that he is not approved to speak to Copart regarding ************* account or transactions. Copart's privity of contract extends solely to ************, and ******* Corps privity of contract extends to ***********************. No direct business relationship exists between Copart and ***********************. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to ************.
  Copart respectfully requests the BBB close Mr. ***************** complaint, as this sale only involves the broker and does not involve Copart in any way.  We suggest the complainant contacts the broker where they bought the vehicle.
  
  Thank you,
  Copart

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2023 I did an online bid on lot#******** for $14,600. On the same date the seller counterbid with an offer of $17,000. According to Copart's terms regarding counterbids, the buyer and seller can place counterbids after a lot has run through an auction until 5pm PST the next business day after the sale. The seller did not follow the guidelines to give me an opportunity to respond to the offer by 5pm the next business day. Instead, in less than 10 hours after the seller's counterbid, I received an email stating "Congratulations you have won the bid. When the seller counterbid at a higher office, I no longer had an interest in the lot. The seller decided to reverse the counterbid and accept the final offer. According to the rules, the seller cannot do that. The seller's counter offer automatically voids the buyer's initial bid. A counter offer functions as both a rejection as well as a new offer that changes the terms of the original offer. Because a counteroffer serves a rejection, it completely voids the original offer. Thus, the original offer cannot be accepted. Upon receiving the email I told the seller that there was no further interest in the lot after the counteroffer and it was not accepted. I then received an email from ********************* the Assistant General Manager stating that the seller has the right to approve the final bid, but ignoring the fact that the seller made a counterbid. $400 was taken from my account to relist the item, they showed that I owed an additional balance, and they made my account inactive. A few weeks ago I email letters to customer service and mailed letter to the corporate office. **************** reactivated my account and removed me owing an additional balance, but they still have not refunded me the $400.00. I would like my $400 returned to me because I followed the guidelines which is there for the buyer AND the seller.

  Business Response

  Date: 09/06/2023

  ************,
  Our records indicate you placed a bid in the amount of $14,600 on the lot referenced. Our seller accepted your original bid after the counteroffer was rejected. All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there.

  
  Thank you,
  Copart

  Customer Answer

  Date: 09/08/2023

  I am rejecting this response because:   The business response stated that the seller accepted the original bid after the counteroffer was rejected.  That never happened. The seller did not follow the guidelines and give me an opportunity to respond to the counteroffer.  According to Copart's guidelines, the buyer and the seller can place counter bids after a lot has run through an auction until 5pm PST the next business day after the sale.  Instead, in less than 10 hours after the seller's counterbid, I received an email that I had won the bid.  When the seller counterbid at an higher offer, I no longer had interest in the lot.  The seller decided to reverse his counterbid and accept the final offer.  According to the rules, he cannot do that.  The seller's counter offer automatically voids the buyer's initial bid.  A counter-offer functions as both a rejection as well as a new offer that changes the terms of the original offer.  Because a counteroffer serves as a rejection, it completely voids the original offer.  Thus, the original offer cannot be accepted.  I do not agree that this transaction was on the up and up.  The seller also has to follow the guidelines.  I would like to get this resolved asap and get my $400 refund.

  Business Response

  Date: 09/11/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 10, 2022 I bid ***** and won my car. The confusion that insued over the next few days for me is most likely irrelevant. ( Trying to get a straight answer on final cost and picking up the car vs them shipping it etc.). I sent a wire transfer and paid in full and picked up the car. (also got charges on my card days after I picked it up) The engine was bad and of course never even made it home to Dallas. Had it towed to a shop. Was told it needed a new engine. I work for ******** saved 3 years for that $10,680 I just wired them so a new engine isnt a possibility for me. Had the car towed to my apartment. Where it has sat since I bought it. I drove it less than ************************************* registered and it has been a constant battle to keep it from getting towed from my parking lot. The shock turned into trauma effecting me in so many ways. There are questions with the mileage reading. Trying to get help with that. Cost money as well. I just dont know what to do. This isnt suppose to happen. I could deal with a 3k even 4k bad deal but I paid more to avoid a bad deal. Or so I thought. I have called Copart and emailed Autobidmaster and they arent interested in helping. Thank you. ( the below amount does not include charges on my card days after i had already picked up the car) Lot ******** / VIN: ***************** / SalYard: 12 TX - DALLAS /Master Buyer : ****** /*********************** I would even be fine with giving the car back for a refund minus the $1,513 relist fee.

  Business Response

  Date: 09/05/2023

  Dear *********************,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. ********************** does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to Auto Bid Master ("ABM"),a registered broker (and member)not *********************.  Ms. ********************* is not listed as an authorized cardholder with ABM,which means that she is not approved to speak to Copart regarding ABM's account or transactions. Copart's privity of contract extends solely to ABM,and ABM's privity of contract extends to *********************. No direct business relationship exists between Copart and *********************. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to ABM.
  Copart respectfully requests the BBB close Ms. ********************* complaint, as this sale only involves the broker and does not involve Copart in any way.  We suggest the complainant contacts the broker where they bought the vehicle.
  
  Thank you,
  Copart

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our household car was stolen about a month ago, and my partner has been awaiting payment to be sent over from Copart to Navy Federal. The staff is incredibly inept, rude, and are incapable of making moves to send the payment over to our bank without my partner calling them daily to ensure they are moving forward with the plan. We have been waiting over a month to receive payment from copart so we can pay off our stolen car's loan payment and buy another vehicle. Copart's business practices are outrageous. They have been dragging their feet, losing necessary documentation and acting negligent about something that is extremely time sensitive. A two week process has now turned into a month long process, and likely two extra weeks to get our intended new purchase car. We have been without a car for three weeks and we both work in a non walkable location that requires we spend money and ride share or hope that one of our acquaintances can give us a ride. The negligence on the part of Copart is horrific, I cannot imagine a single mom/dad who work being able to communicate with them the way we have, and force them to make progress on our case, because we have the time and they would not.

  Business Response

  Date: 08/25/2023

  Unfortunately, Dominyka **************;did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from copart last year around november. The car was delivered and sat for a couple months over the winter. When I began work on the car including replacing the battery fixing brakes and some body repair I decided to try and get plates on it. I never received a title in the mail nor was there one inside the vehicle so I called the company. They refused to give me a replacement without paying $70 even though I never received one in the first place. The car is showing up registered to another owner even though they claim it is an open title and I have emailed them for 2 months with no response other than

  Business Response

  Date: 08/25/2023

  Mr. *****,

   

  Our records indicate the referenced vehicle was purchased November 2022. Our records also indicate delivery was requested for this vehicle. The title for this vehicle was delivered with the vehicle to the address requested on 12/2/2022. I have attached a copy of the title delivered to Mr. ***** at time of delivery. Our member protection pledge is in place for situations similar to this; however, the claims deadline has expired. If the title can not be located the purchasing Copart location can assist with ordering a duplicate title for this vehicle. Unfortunately, there is a fee associated with duplicate titles. 

   

  Copart respectfully request the BBB to close this complaint as the title was delivered with the referenced vehicle. Additionally, the purchasing location has advised Mr. ***** on the duplicate title process and the associated fees for the duplicate title. 

   

  Thank you,

  Copart 

• Initial Complaint

  Date:08/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was picked up by Copart for an insurance claim with Geico. The car was ONLY to be appraised for damages (outside not inside). The car wasn't to sold or taken apart just an appraisal. The car was returned to me with new scratches, the backseat unhinged, the glove compart emptied, the console emptied and an old debit card was in the bottom of the console that someone tried to use to purchase product from Amazon. What a shiesty company. And they removed my license plates. Never do business with this company!

  Business Response

  Date: 08/23/2023

  ******************* is not a customer of ********************** and has not purchased anything from or through Copart. Copart's customer in this matter is *****, who assigned ***** vehicle to Copart as part of an insurance claim, but later requested the vehicle be returned to her. If *** has any issues regarding her vehicle while it was at Copart, she should address them with ***** who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you.  Copart

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on 8/16, I've been trying to sign into the Copart Title Processing page to process my vehicle's title on a total loss. I've tried on mobile, desktop, with a chat agent, and on the phone, and every single time, I get the same "unexpected error has occurred," when I input the security code. The email agent asked for my VIN number, and then told me get naenaed (paraphrasing). At some point, I'd like to settle my claim and Copart has been all but helpful in getting that done.

  Business Response

  Date: 08/22/2023

  *************************** is not a customer of ********************** and has not purchased anything from or through Copart. Copart's customer in this matter is USAA, who assigned *******'s vehicle to Copart as part of an insurance claim, but later requested the vehicle be returned to him. If ******* has any issues regarding his vehicle while it was at Copart, he should address them with USAA who requested the vehicle be brought to Copart. Additionally, USAA has requested Copart Title Express to process ******************** title work. **************** may also contact Title Express regarding any concerns he may have regarding any needed paperwork. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you.  Copart

  Customer Answer

  Date: 08/22/2023

  I am rejecting this response because: I have contacted Title Express and they've been entirely useless. Why would Copart request my title/required documents from me, even if it's through USAA, if USAA is supposed to be handling this?

  Every employee at Copart has attempted to pass the buck in a circle to avoid doing their job, for whatever reason. If nobody there wants to give me a working link, or have their IT team fix their Title Express site, maybe they should reach out to USAA and inform my insurance company that they are not qualified nor equipped to handle this request.

  Business Response

  Date: 08/22/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 08/22/2023

  I am rejecting this response because: And I will continue to reject your response and keep my complaint open until my claim is closed :)

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from copart in June,2023 that stated that it had an actual odometer of 93k Miles. I spent over 3k to fix it because it needed a new engine and a list of other issues. When I tried to sell it, A buyer pulled the carfax and it showed the vehicle had 255k miles in 2022 with 2 accidents and 5 owners that did not show on the ********* report. I contacted both the general manager and his assistant in the ******* lot and they said they could not help me. I emailed the regional manager a week ago and she hasn't responded to my 2 emails. Now I am at loss and I cannot sell the vehicle. Now I cannot trust anything Copart says on their website because it said actual mileage but it clearly isn't. That's 160k miles difference. I need my money back.

  Business Response

  Date: 08/22/2023

  In response to the claim asserted by *************************** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ********************* member notes indicate that ****************** signed up to become a member and consented to the Terms and conditions on 3/06/2023. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *************************** to utilize, but he failed to use any of them. ****************** had this vehicle delivered on 6/5/2023, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands *************************** has regarding a refund.  

  Customer Answer

  Date: 08/22/2023

  My problem is only with the odometer. Copart could have said that mileage was "Not Actual" but instead the vehicle was listed with an Actual mileage of 93k. I used ******** report which is recommended by Copart and their report did not show the mileage discrepancy nor any of the accidents. It also missed 3 owners. It's astonishing to me that Copart still holds no accountability for this mistake that I could not have known even if I went to theri lot and checked the car for myself. The only reason I knew about it when a dealership ran the carfax report on the vehicle.

  Business Response

  Date: 08/22/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 08/22/2023

  Ok I am not a happy customer. I just learned not to trust anything Copart says.

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a vehicle for sale with certain mileage come to find out the vehicle had way more miles then what it was listed for and had an inconsistent mileage title they also failed to list that. Wrong and false information they are refusing to help and want me to pay a $600 re listing fee when it wasnt my fault to begin with as a seller yall should list correct information not false information

  Customer Answer

  Date: 08/21/2023

  They failed to say the real miles on the vehicle and failed to state its also an inconsistent miles title vehicle. They listed it has 96k miles when in reality it had way more then listed. Upon doing research on this company everyone has almost the same thing to say about them stay away they are crooks and refuse to help or refund even though its 100 percent their mistakes and faults.

  Business Response

  Date: 08/22/2023

  ****************** 

  All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there. Our records indicate the vehicle referenced was advertised with an odometer reading of ****** NOT ACTUAL. Additionally, our website further defines the Not Actual as: The odometer reading does not correctly reflect the mileage of the lot or it cannot be known. 

   

  Thank you,
  Copart

  Customer Answer

  Date: 08/22/2023

  I am rejecting this response because:   
  

  Yall have access to the Carfax why not list on the title code of your website the inconsistent miles title also instead of just salvage yall clearly have the Carfax yall can see all the correct info on there but like everyones complaint yall just want a easy sell and make the buyer deal with all the problems bad way of yall doing business being dishonest 

  Business Response

  Date: 09/11/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Business Response

  Date: 09/11/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/11/2023

  I am rejecting this response because:  its still false information they failed to provide Im not happy with the outcome.