Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

147 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was banned from Ourtime.com and I have no idea specifically why. I would appreciate if they are going to ban my account forever, they would provide specifics. I did not intentionally do anything malicious. I only got the response below which does not allow me the right to at least know which guideline was violated. If a cop pulls me over and gives me a ticket, I know why it was issued. I am told what the violation is.Additionally, if I know what I did wrong, I will be sure and not make the same mistake should I go on their sister company *********. They are banning me for life without a specific reason and that just isn't right or ********** Response (after I contacted multiple times asking why I am banned)****** *. (Our Time)Dec 2, 2024, 12:01AM CST Hello Bb, We have reviewed your account for a ban appeal and have determined you have violated our Terms and Conditions or Community Guidelines. Your account will remain banned, this decision is final. I understand this is not the outcome you were hoping for but we appreciate your cooperation in this matter. Best, Kirsty Customer Care Support
Business Response
Date: 12/06/2024
People Media, Inc.
PO Box 25458
****************
December 6, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********, ******* #********

Good Morning,

Ourtime users may submit appeal requests to **************************************************************************************** for review if they believe their account may have been suspended in error.

The OurTime account registered with the e-mail address provided is not banned, and is currently active. However, the registered phone number connected to this account is not the same number as the one provided in this concern.

We recommend verifying that the correct credentials are being used when attempting to log in.

Sincerely,

People Media
Initial Complaint
Date:12/05/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/30 I subscribed to OurTime. The same day my account was blocked with no additional information. After a year of no dating, I decided to do a free trial of OurTime and a couple of days into the trial, I went ahead and subscribed. When I downloaded the app and attempted to enter my password, It turned out I had remembered it incorrectly. So, I submitted a password reset and was promptly blocked (the very same day I had paid for a subscription). After contacting customer care, I filled out the form they required (twice) and four days later was told I had violated the ****************** but was not told how/what I violated. I corresponded with one person only during the free trial and was not banned until I paid for the subscription. Prior to my attempt to use OurTime I had briefly been a member of Silver Singles (10/2023) where the same customer care team (through *********************** suspended my account after a few days. Again, no valid information as to why. At that time, they messaged ALL of the people who had sent me likes telling them I was a scammer. I followed their instructions to clear my name of the allegation, then cancelled my subscription and received full refund with a letter from them apologizing.Outside of having cancelled the Silver Singles account, there is no other reason this company would have to ban me the same day I subscribed. Im out $59.99. The company refuses to respond and my only other option is to follow their arbitration protocol, which Im just stubborn enough to do.Nowhere in their policies made public does it state a customer cannot have cancelled an affiliate account owned by **********************. Aside from me cancelling the silver singles account a year ago, there is no evidence that I violated any terms/conditions. This company is clearly out to make a quick buck off of seniors.
Business Response
Date: 12/05/2024
Tinder, LLC
PO Box 25458
****************
December 4, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Bump, ******** #********

Good Morning,

Users with banned accounts eligible to submit an appeal may do so by following the instructions at ****************************************************************************************
To avoid any potential misunderstanding, please be advised that appeal requests submitted through this channel cannot be processed. Further details of any ban decision will be provided through this appeal process if possible under the OurTime Privacy Policy.
Thank you for your understanding.
Sincerely,

People Media
Initial Complaint
Date:12/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/2/2024 I have withdrawn my consent and I have requested PeopleMedia erase and delete my content, photos, phone number, and email from their website. I have requested a subscription cancellation. My content has not been deleted and erased, and my subscription has not been cancelled. I do not have access to the account. ********************** has not confirmed that my subscription has been cancelled and that I will not be billed. The company will not confirm that my information has been erased and deleted from their website. www.ourtime.com I am able to see that my information remains listed on their website through a friends Ourtime account even though they have denied me access to delete my account.
Business Response
Date: 12/04/2024
People Media, Inc
PO Box 25458
****************
December 4, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****, **** #********

Good Morning,

Please be advised that our records show this account is currently banned. Users who are eligible to submit an appeal may do so by following the instructions at ****************************************************************************************

The OurTime Terms of Use explain "PeopleMedia reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if PeopleMedia believes that you have violated these Terms, misused our Services, or behaved in a way that PeopleMedia regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services."

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
Members with accounts in good standing may delete their account by following the instructions at **********************************************************************************
Thank you for your understanding.

Sincerely,
People Media
Initial Complaint
Date:12/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October or November 2024 (not sure of exact date) my online account with both ********************** and *********, owned by People Media, was blocked. When I emailed **************** at both places to ask why, they each said I had violated their terms of use or code of conduct, without providing specifics. I had used both services for many years without any problem. I did not do anything different than I had for years, nor did I engage in any offensive conduct in person or online. These are two major dating sites, and being blocked is a significant hindrance to my social life and search for a partner. Being penalized without explanation is contrary to our longstanding legal principles, where one has the right to face the accuser and know the specific accusation. I searched online and found numerous other people who have suffered the same injustice.I would like my account to be reinstated at both sites, or at least to be given a specific explanation of what I allegedly did wrong. Thank you in advance for any help you can provide, for my sake and that of all the others wronged by this company.****** ********
Business Response
Date: 12/03/2024
People Media, Inc.
PO Box 25458
****************
December 2, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********, Ronald #********

Good Morning,

Users with banned accounts eligible for appeal am by following the instructions at ****************************************************************************************
Be advised that People Media is not affiliated with ***** and does not own or operate Zoosk.
We hope this clarification has proven helpful.

Sincerely,

People Media
Initial Complaint
Date:12/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I"m getting too much spam from this company. I've asked multiple times for them to stop but they do not.
Business Response
Date: 12/02/2024
People Media, Inc.
PO Box 25458
****************
December 2, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****, ******** #********

Good Morning,
Our records show the ************* team assisted with this request to stop e-mails to the address provided in support ticket 10564479.
If this concern is regards to a different e-mail other than the one provided by the BBB, we ask that this matter be updated to include the alternate e-mail address so that we may look further into this matter.
Sincerely,
People Media
Customer Answer
Date: 12/02/2024
I am rejecting this response because: Their response is incorrect. I asked to stop getting emails from ourtime.com. The complaint number they site is to stop getting emails from *********. It seems they are experts at signing people up for spam. It would be nice if there was a way for them to prevent this, like most companies use.
To be clear, I want mails from ourtime.com as well as any other domain under their ownership to stop sending emails to **********************************************

********
Business Response
Date: 12/03/2024
People Media, Inc.
PO Box 25458
****************
December 3, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****, ******** #********

Good Morning,
To avoid any potential understanding, e-mail notifications to the address provided in support ticket 10564479 were stopped for OurTime as well as affiliated services such as Match, as the reported issues aligned with both an account with OurTime and an account with Match.
We hope this clarification has been helpful.
Sincerely,
People Media
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01november2024 On the above date I called BlackPeopleMeet.com to cancel a subscription. The agency in formed me that the subscription could not be canceled due to the fact that the agency owed me a refund of $166.00 next I received a text************) while still taking with the *** addressing me as dear customer still communication with the *** my email address was requested and a other text was received stating that my refund of $266.00 was being imitated on my card ending with **************************************** amount I was told by the *** that the policy was that the extra money was because my card had to be verified and the $266.00 will be reflected after the case was closed the verification required me to purchases a ****** play card for $100.00 the *** also give me the instructions to take a snap shoot of the card and send the picture the above number the next text stated that the deposited was successful card ending *************************************************************************** 2021 I had an account with the agency and was owed $400.00 the *** on the phone was saying the same information as the text was reading and in order to close the case I would have to purchase a $200.0 ****** card and received $600.00 which would reflect on my card after the case close I opt out while the *** was Saying can you hear me hello I attempted to copy and email screen shot the text to download but no method I tried would allow me
Business Response
Date: 11/22/2024
People Media, Inc.
PO Box 25458
****************
November 21, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******* , ****** #********

Good Morning,

We recommend stopping all communication with that phone number. Black People Meet does not have a customer support phone number. If you would like to send us an email, please open a support ticket here: ***********************************************************************************************************

Please be aware that there are fake customer support numbers posted on various websites, none of which are affiliated with Black People Meet.

Blackpeoplemeet.com is the only place we will share updates and we will never ask for your login credentials.
Please note that our records show the account registered with the e-mail address provided was closed on 11/13/2024 after the payment method provider, ******, submitted a chargeback dispute for a charge of $29.99, indicating that the charge was fraudulent. To avoid further unauthorized transactions, the account was closed and the subscription was cancelled. We recommend contacting ****** support for further details regarding this process.

Sincerely,

People Media
Customer Answer
Date: 11/22/2024
I am rejecting this response because: People Media, Inc. appears to have not intention to may any attempts to protect other consumers from falling victims of fraud and did not even acknowledge the true facts of may complaint
and also People Media, Inc. has a customer support line because a have used the service in the past
Business Response
Date: 11/22/2024
People Media, Inc.
PO Box 25458
****************
November 22, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******* , ****** #********

Good Morning,

Be assured that People Media and BlackPeopleMeet take these concerns very seriously, which is why the Help Section of the BlackPeopleMeet site advises members that we do not have a customer support number, and to be wary of potential fraudsters. We strongly urge members not to utilize phone numbers or other contact information found through search engines or any external sources.
The link to contact ************* is ***********************************************************************************************************
Sincerely,

People Media
Customer Answer
Date: 11/25/2024
I am rejecting this response because: they do have a customer service number and no means of protecting (or even acknowledgement) other subscribers from falling victim of fraud has been in place or even considered
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid to subscribe to the dating site Black people meet in September 3024. My subscription was scheduled to terminate in December 2024. Since the beginning of November 2024, I have been unable to access the site or communicate with matches sent to me in my email. When I click on the communication to open the link, nothing happens at first, then there is a message saying timed out or the server is not responding. I sent emails to Blackpeoplemeet.com two times to report this but I have not received a reply.
Business Response
Date: 11/21/2024
People Media, Inc.
PO Box 25458
****************
November 21, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ******* #********

Good Morning,
As an initial matter, please be advised that we are not able to offer troubleshooting assistance through this channel. ************* may be contacted at ********************************************************************************** for further support.
Our records show no current outages from BlackPeopleMeet, and the issue may be with the browser, device, or the internet service provider. However, we understand issues like this can be frustrating, and we have processed a courtesy refund for this subscription purchase due to the inconvenience. Funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Initial Complaint
Date:11/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive blocked by our time. Ive done nothing inappropriate or wrong. I want to continue on the site however I can not get on. Please help and advise
Business Response
Date: 11/21/2024
People Media, Inc.
PO Box 25458
****************
November 21, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ***** #********

Good Morning,
OurTime users may submit an appeal request at **************************************************************************************** if they believe their account may have been suspended in error. Please be advised that these requests are reviewed in the order they are received.
Sincerely,
People Media
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About six weeks ago I was on ******** and I saw an ad for Our Time, which is a dating site it was for free so I decided to go on it. After two days, Ive decided it was not worth it and then all of a sudden a charge came from ********* for $10. I got in touch with them and told them that I did not join ********* and I was only on the free site, our time for two days. They said they would remove the charge. I just looked at my ****** account and so far they have charged me $194. I have not ******** just our time for two days.
Business Response
Date: 11/12/2024
People Media, Inc.
PO Box 25458
****************
November 12, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ****, Helen #********

Good Morning,

After reviewing this OurTime account we can confirm that a purchase of a one-week subscription was made 10/8/2024.
The OurTime Terms of Use explain "You will have the opportunity to purchase products and services from PeopleMedia. If you purchase a subscription, it will automatically renew - and you will be charged - until you cancel." No prior action was taken to cancel this subscription, and it renewed on a weekly basis in accordance with these Terms.
OurTime strives to provide current and former members with a positive experience. It is our understanding that ***** did not want an OurTime subscription, and so we have provided a one-time courtesy refund of the original purchase as well as all renewal charges on this account to date. The funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Customer Answer
Date: 11/12/2024

Let me say first thank you for investigating my issue. I do appreciate all you have done.
People Media has refunded me approximately *****. There is still remaining payments of ***** and *****. I am not sure how they decided upon

those

amounts on July 15 and July 19.
I do understand that I should have read the article more thoroughly . However , there was really nothing to read. I feel as though they should refund me
final two amounts. Having said that , I am aware that you know more about this that I do so I will leave it in your hands. If you think this was a fair
refund then I will go with that. If not , I would like to pursue it further.
Again, thank you helping me out with this problem.
Sincerely,
***** *****

Customer Answer
Date: 11/20/2024
I am rejecting this response because:
Let me say first thank you for investigating my issue. I do appreciate all you have done.
People Media has refunded me approximately *****. There is still remaining payments of ***** and *****. I am not sure how they decided upon
Business Response
Date: 11/20/2024
People Media, Inc.
PO Box 25458
****************
November 20, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Heron, Helen #********

Good Morning,

Our records show that the purchases of $27.92 and $13.92 are individual purchases previously purchased in 2022. These charges are not part of the current subscription and are not automatic renewals. Due to time elapsed, these charges are unfortunately unable to be refunded.
Thank you for your understanding.
Sincerely,

People Media
Customer Answer
Date: 11/20/2024
I am rejecting this response because:
if they were two years ago why are you just submitting them now. Also please explain what these charges were for
Initial Complaint
Date:11/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since June 23, 2024, I have faced issues with my OurTime account, owned by People Media in ******, **. After paying for a subscription, I was unable to access my account due to verification issues. I had no choice but to call my bank and have them contact people media/our time and they did give me back my subscription money, The only reason why I wanted my money back was because I couldnt get into my subscription, and I was blamed by people media/our time that I called my bank and they have never allowed me to get back in and get verified.They locked me out of the account and refused to verify my phone number.Despite following all steps given by *********************** including obtaining a new phone number through ******, I was locked out of my account. I was getting too many scam calls after I got a ****** phone number. I therefore deleted the ****** phone number. I choose to use my phone number which Ive had for 22 years. After seeking a refund from my bank, ******* permanently closed my account and stated I would need a new phone number, email, and credit card to rejoin. I also only have one Credit card that I use. They want me to get another one. I am willing to use a new email but not a new phone number, which I have had for 22 years. The way I was treated was unprofessional, and I am disappointed in the lack of resolution. I would also like to mention that I am sent daily matches every day from our time and discounts every so often from our time with absolutely no access to get into Ourtime. This has been very disappointing. If they are not going to verify me, I would rather not receive any matches or discounts. Although I would like to get back into Ourtime, if they are not going to verify me, theres no sense for them to send me pictures of matches. I am a senior and for that reason I wouldve liked to meet a nice gentleman that I can go out to lunch or dinner once in a while. Sincerely,******* *********
Business Response
Date: 11/08/2024
People Media, Inc.
PO Box 25458
****************
November 8, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *********, ******* #********

Good Morning,

Unfortunately, are unable to accept payment methods previously connected to a chargeback dispute. The payment method provider has indicated that those charges are fraudulent, and blocking this method of payment from being used on OurTime in the future helps to protect against future unauthorized transactions.
The OurTime Terms of Use explain "If you initiate a chargeback or otherwise reverse a payment made with your **************** Account, ********************** may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want a PeopleMedia subscription. In the event that your chargeback or other payment reversal is overturned, please contact *************."
For assistance with phone verification, please contact ************* at *****************************************************

Sincerely,

People Media
Customer Answer
Date: 11/08/2024
5:23
5G:
Review your subscription & save a copy for your records
First name: happylife
Confirmation #: 274932140
Payment type: Visa
Amount: $18.06 (includes $1.12 in sales tax)
Transaction date: 6/23/2024
Subscription end date: 7/23/2024
Subscription: 1 Month
At the end of your subscription commitment, and each renewal period thereafter, your subscription package (including add-ons) will automatically continue for the same period of time at $33.88, until you cancel. You may view the terms and conditions of your contract. To cancel, you may visit your account settings at any time.
Customer Answer
Date: 11/26/2024
Its not possible to change my phone number since I have all my doctors and family connected to this phone number and it is my only phone number. I can use a different credit card.
Business Response
Date: 12/03/2024
People Media, Inc.
PO Box 25458
****************
December 3, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *********, ******* #********

Good Morning,
For assistance with phone verification, please contact ************* at ***************************************************** as recommended in our previous response.

Sincerely,

People Media
Customer Answer
Date: 12/07/2024

Response to People Media via Better Business Bureau

I am rejecting People Medias proposed resolution because of the ongoing issue with verifying my phone number. While I am willing to provide a new email address and a different credit card, my phone number remains unchanged and is critical to my daily life. I have had this phone number for 22 years, and changing it is not a viable option due to its use by my family, doctors, and other essential contacts.
The phone number verification process was the original issue that locked me out of my account, and I need assurance that this phone number will now be verified before I proceed. Without this guarantee, I cannot accept the proposed resolution.
Despite being locked out of my OurTime account, I continue to receive daily emails from People Media showcasing potential matches and offering discounts. I find it frustrating to be sent these promotions while being unable to access the service. If this issue is resolved, I would appreciate being offered a discount to sign up again and would only commit to a one-month subscription to ensure the process works.

However, the main issue remains the verification of my phone number.

Thank you for your understanding.

Sincerely,
*******

.

Customer Answer
Date: 12/13/2024
I am rejecting this response because: Response to People Media via Better Business Bureau

I am rejecting People Medias proposed resolution because of the ongoing issue with verifying my phone number. While I am willing to provide a new email address and a different credit card, my phone number remains unchanged and is critical to my daily life. I have had this phone number for 22 years, and changing it is not a viable option due to its use by my family, doctors, and other essential contacts.

The phone number verification process was the original issue that locked me out of my account, and I need assurance that this phone number will now be verified before I proceed. Without this guarantee, I cannot accept the proposed resolution.

Despite being locked out of my OurTime account, I continue to receive daily emails from People Media showcasing potential matches and offering discounts. I find it frustrating to be sent these promotions while being unable to access the service. If this issue is resolved, I would appreciate being offered a discount to sign up again and would only commit to a one-month subscription to ensure the process works.

However, the main issue remains the verification of my phone number.

Thank you for your understanding.

Sincerely,
Barbara

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

People Media, Inc. is NOT a BBB Accredited Business.