Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

147 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my membership. It was supposed to end October 31, 2024. A week before I tried to log in to verify it was canceled and some strange reason I could not. This company renewed my account regardless charging me $59.99 from May 2014-May 2025. Refund my money.
Business Response
Date: 11/03/2024
People Media, Inc.
PO Box 25458
****************
November 3, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******** , ******* #********

Good Morning,
The BlackPeopleMeet Terms of Use that members agree to when joining the service explain "You will have the opportunity to purchase products and services from Match. If you purchase a subscription, it will automatically renew and you will be charged until you cancel."
Members may cancel their subscription at any time by following the instructions at ***********************************************************************************************************************
Please be advised that our records show this subscription was not cancelled prior to its renewal date of 11/1/2024 and the subscription renewed automatically in accordance with these Terms. However, we strive to provide a positive experience for current and former members and have issued a one-time courtesy refund for this purchase. Funds will be returned to the original method of payment and may take 5-10 business days to be received.
*************************************************

Sincerely,

People Media
Initial Complaint
Date:10/30/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regard to the site Black People Meet. I have attempted to login to the site to cancel my membership then delete my account. I was prompted to login to my account as I already am logged into this account as it gives the option to log out. I also receive emails to the email I created a profile and an account. I attempted to login with an error that the password was incorrect. I then selected the option to send an email to change the password no email message has been received in my inbox nor junk folder. I decided to send a message to the customer service department to only be told to go through the same steps I have already tried before sending the message to customer service. I also paid for a month subscription *****. I no longer want this subscription nor want to be apart of this site. I believe there is some fraudlent behavior going on. I want my money returned and account deleted. I am seeing more are people reporting this as an issue. I want this to be resolved.
Business Response
Date: 10/31/2024
People Media, Inc.
PO Box 25458
****************
October 31, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ***** #********

Good Morning,
Members may be prompted to re-enter login credentials prior to accessing account settings that may contain personal information, such as payment data, subscription information, and more. In this case, the member will need to re-enter their information correctly even if they are currently logged in to confirm and authenticate the request.
Be advised that although the phone number provided links to a valid BlackPeopleMeet accuont, the e-mail address provided in this concern does not match the e-mail address on file. Password resets will be sent to the e-mail address of record, and this e-mail address is also part of the login credentials needed to log into or make changes to a BLK account.

Sincerely,

People Media
Customer Answer
Date: 10/31/2024
I am rejecting this response because: I received two emails back from Black People Meet.com giving me instructions on how to retrieve my account with the account listed in the email attached to my account. I checked my junk mail folder and I added the email address to my contacts and sent a new message as I was directed. I still was not able to retrieve my account with a link to reset my password. I tried the instructions provided to me several times today. I am still not able to gain access to my account to delete my profile and cancel my subscription. I have not received a link and I continue to receive emails with matches so clearly the ********************** is the correct address on file. There is an issue in their system and all I am asking is to be able to delete and cancel this subscription.
Business Response
Date: 10/31/2024
People Media, Inc.
PO Box 25458
****************
October 31, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ***** #********

Good Morning,

Please note that the e-mail address previously provided to the BBB is **************************** not *********************************. However, ********************************* is the correct e-mail address associated with the account.
Since this account inquiry has been fully verified per support ticket 10450239, please be advised that the subscription has been cancelled and a full refund has been issued for this purchase as a one-time courtesy. The funds will be returned to the original method of payment and may take 5-10 business days to be received. For additional support, please respond to support ticket 10450239 or open a new ticket at *******************************************************

Sincerely,

People Media
Customer Answer
Date: 10/31/2024
I have reviewed the business response and accept this resolution. I will never sign up with this site again. As the emails clearly show that the ********************** was the original email address. I can not believe that they want to continue to not tell the truth. The tbrewer email address I received the same error message without any link inside of my junk mail folder. I tried that email as a backup and the customer service *** asked dor another email that is why that email is showing in the system. If I changed my email you would think the issue woukd have been resolved according to your CSR. As long as I receive my refund and my subscription has been cancelled I will leave this matter alone. TRULY disheartening that a customer has to go to the ******************** for assistance when your company is being fraudlent in its services.
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just signed up for a subscription with Blackpeoplemeet.com this morning on October 23, 2024. I received a confirmation email of my membership at 9:07am this morning. I logged out this morning and when I attempted to log back in, it stated that access to my account was block and I am unable to log in. I even updated my password and it is still saying access to my account is blocked.
Business Response
Date: 10/24/2024
People Media, Inc.
PO Box 25458
****************
October 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****, ***** #********

Good Morning,

For login and troubleshooting assistance, we recommend contacting ************* at *******************************************************
Please note that ************* may request additional information to verify and authenticate the request before providing assistance to help protect the privacy and security of member data.

Sincerely,

People Media
Customer Answer
Date: 10/24/2024
My account access was restored this morning BUT the subscription I paid for in the amount of $29.99 was not.
Customer Answer
Date: 10/24/2024
I am rejecting this response because: I have contacted customer support via email numerous times since yesterday with the most recent being this morning. I included a screenshot of the payment issued for the subscription also.
Business Response
Date: 10/24/2024
People Media, Inc.
PO Box 25458
****************
October 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****, ***** #********

Good Morning,

If a support request has been submitted, the ticket will be answered by a representative in the order it was received.
We apologize for any inconvenience and thank you for your understanding.

Sincerely,

People Media
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On approximately 10/15/24 I made multiple attempts to cancel my subscription that was due to renew (I believe) on 10/19/24. After being logged into my account I followed the steps provided through their app. Once getting to what I am assuming was the final step it kept taking me back to a screen to log in. I would log in again, and the same thing would happen. After several attempts I sent a message through the app stating that I was unable to cancel my membership/subscription. Not only did I not get a response, but it appears that my subscription was renewed. I sent another message through their app today requesting a refund. Messaging through the app appears to be the only way to seek assistance. Once its sent, I cant seem to find any record of the current message (or the previously sent message requesting the cancellation BEFORE the renewal); which is very concerning to me. Im not sure why a correspondence for assistance would not be housed somewhere assessable to me through my ********** other concerns are if I attempt to cancel now/again, it will complicate my refund. Also, this is a 6 month subscription. Would I even be able to cancel then, or am I forced to be their customer forever?I would like to be refunded my money and for my subscription/membership to be cancelled.Please advise Thank you
Business Response
Date: 10/23/2024
People Media, Inc.
PO Box 25458
****************
October 22, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ****** #********

Good Morning,

We are sorry to hear ****** had issues cancelling their BlackPeopleMeet subscription. Please note that BlackPeopleMeet may prompt members to enter their login credentials again when accessing certain details like payment information, and being prompted to enter credentials after already doing so may be due an incorrect or inaccurate password being entered, or the member has attempted to use a saved password that does not reflect the current password on the account. We recommend attempting manual entry of the password in this case and ensuring that it is entered correctly before attempting to log in.
This subscription renewal has been refunded as a courtesy, and the funds will be returned to the original method of payment within 5-10 business days.
For future reference, members may cancel their subscription at any time by following the instructions at *********************************************************************************************************************** although they will need to verify and enter the correct login information in order to do so.

Sincerely,

People Media
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of the online dating service Our Time for a few years with no issues. All of a sudden the membership was terminated and I was told it was because I violated terms and conditions. They provided no information on what that violation was and have banned me from setting up a new account. I have paid them through December (I had cancelled the auto-renewal) and I want to be re-instated AND have a specific reason why the membership was terminated. There is also no way to actually resolve these issues with the company - they simply send you an email saying you have been terminated after you inquire about your account. These online dating services don't seem to be accountable and probably should be regulated more strictly. I fully resent being treated like this - I am a respected member of my community, well educated and financially secure. I have violated nothing.
Business Response
Date: 10/04/2024
People Media, Inc.
PO Box 25458
Dallas, TX 75225
October 4, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Trotter, Patricia #22375405

Good Morning,
Please note that our records show the Customer Care team requested additional information to authenticate this request and verify the account in support ticket #10224351. This information was not provided, and the support team was unable to offer further assistance.
OurTime requires verification for any inquiries regarding account access or account details to help protect the privacy and security of member data. Customer Care may be contacted at https://help.ourtime.com/hc/en-us/requests/new with the required information.
Thank you for your understanding.
Sincerely,
People Media
Initial Complaint
Date:10/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made several attempts to cancel my membership. When I get to the cancellation button there is always some problem that they can not proceed
Business Response
Date: 10/03/2024
People Media, Inc.
PO Box 25458
****************
October 3, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Brenda #********

Good Morning,

Please note that the ************* team is available to assist with future issues such to this one. The ************* team may be contacted at ***********************************************************************************************************
In response to this request, this BlackPeopleMeet account has had its subscription cancelled, and the profile has been moved to Hidden status. This visibility can be adjusted at any time by visiting the account's settings.
Sincerely,

People Media
Customer Answer
Date: 10/03/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:09/27/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by my bank that my account was overdrawn after receiving a invoice for services on ******. This service has automatic withdrawal from my account. I had years ago asked to cancel my service online and had believed my request was handled. I have discovered that they have been collecting the above mentioned amount every month for the last year and a half. I tried to call multiple times but can not get a person to complete and confirm that this will stop and the ******** will be stopped. I never used the service after I sent in the online cancellation so there will be evidence of no logins from me .
Business Response
Date: 09/28/2024
People Media, Inc.
PO Box 25458
****************
September 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Bjork, Shirley #********

Good ********************************* team may be contacted by following the instructions at ****************************************************************************************
Please be advised that members may cancel their subscription at any time by following the instructions at *********************************************************************************************************************
Unfortunately, our records do not show any prior requests for cancellation from the e-mail address associated with this account, and the subscription was not cancelled using the on-site tools. However, we are happy to assist with cancellation this time as requested. Additionally, we have also issued a full refund for the last renewal charge of this subscription as a courtesy. The funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Initial Complaint
Date:09/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BOUGHT A SUBSCRIPTION TO SENIOR BLACK PEOPLE MEETS AND I HAVE NOT BEEN ABLE TO ACCESS MY SUBSCRIPTION. EVERY TIME I CONTACT THE BUSINESS THEY TELL ME TO LOG IN TO FIX THE PROBLEM. THE PROBLEM IS I CANNOT LOG IN TO FIX THE PROBLEM. IT IS LIKE THEY ARE PLAYING GAMES WITH ME CAN YOU ASSIST ME WITH THIS PROBLEM.
Business Response
Date: 09/24/2024
People Media, Inc.
PO Box 25458
****************
September 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint: *****, BARBARA #********

Good Morning,
The account registered with these credentials does not currently have a paid subscription associated with it.
If the subscription is under a different username or email address than what was provided, we request the following information:

Alternate username
Alternate email address
Phone number used to verify your account
Your full name
Your billing zip code
The first six and last four digits of your credit card number
The amount of your most recent subscription charge

Sincerely,

People Media
Customer Answer
Date: 09/25/2024
I am rejecting this response because: I RECEIVED THE SAME REQUEST IN MY EMAIL AND AS OF TODAY 9/25/24 NO ACTION HAS OCCURRED. I HAVE SENT THEM 4 EMAILS
Business Response
Date: 09/27/2024
People Media, Inc.
PO Box 25458
****************
September 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint: *****, BARBARA #********

Good Morning,

Unfortunately, there is no subscription linked to the account registered with the provided information. Payment information has been requested to locate the charge and the associated account so that we may offer support. Without this information, we are unable to offer further assistance.

Sincerely,

People Media

Initial Complaint

Date:09/13/2024

Type:Customer Service Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I obtained a spam promotion to join Black people meet.com and after signing in to try, I became curious. In the beginning I was having a awful experience. I was approached by gang members, scammers and a couple of mentally ill women. My account was bank accounts were hacked and I was forced to obtain new cards of which I am awaiting. One contact was able to get in my email and cell and although I can't prove anything, I have my suspicions based on her son doing ************************** the final days before my account expired, I met three very nice women but was unable to renew my account due to the dead cards. I am also hesitate to use the but I want to continue communicating.

Business Response

Date: 09/13/2024

People Media, Inc.
PO Box 25458
****************
September 13, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ******* #********

Good Morning,

Members may contact the ************* team at *********************************************************************************************************** for inquiries and assistance regarding any available promotional offers or trials

Please be aware that there are fake customer support numbers posted on various websites, none of which are affiliated with Black People Meet.

Blackpeoplemeet.com is the only place we will share updates and we will never ask for your login credentials.

Sincerely,

People Media

Customer Answer

Date: 09/16/2024

I am rejecting this response because: I don't understand what the response had to d o with my complaints or request. I appears the person scanned the request and responded incorrectly.

Business Response

Date: 09/17/2024

People Media, Inc.
PO Box 25458
****************
September 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ******* #********

Good Morning,

The initial concern requested a free period of membership on Black People Meet. Our response has indicated that ************* may be contacted for any available promotional offers or trials at *********************************************************************************************************** for inquiries and assistance

We hope this response has proven helpful.

Sincerely,

People Media

Business Response

Date: 09/17/2024

TO THE BBB: Please note that we have not misunderstood the request and have correctly directed Mr. ****** to contact the support team to inquire about available promotional offers so that he may receive assistance with this inquiry. The support team will be able to assist with the most current offerings.

Customer Answer

Date: 09/17/2024

I am rejecting this response because: Due to the hacking issue, I am requesting a free one month subscription.

Customer Answer

Date: 10/14/2024

I purchased a one month subscription and after they took payment, they locked me out. Contract Law: When users pay for a membership, they enter into a contract with the website. If the website fails to provide the service or access promised, it could be considered a breach of contract. Users may have the right to seek refunds or damages if they are locked out without a legitimate reason. Consumer Protection Laws: Many countries have consumer protection laws that prevent businesses from engaging in unfair, deceptive, or fraudulent practices. In the ***** for instance, the ************************ (***) enforces laws that protect consumers from deceptive practices. If a website takes payment and denies service, this could be considered an unfair or deceptive ****** the *************, there are federal laws and regulations that protect consumers from fraudulent or unfair practices by websites, including those that take payment for membership and then deny access. Some of the relevant laws include: ************************ Act (FTC Act) This law prohibits "unfair or deceptive acts or practices" in commerce. Websites that take payments and then lock users out could be found guilty of violating this law if they are not transparent or engage in deceptive practices.authorization, the website could be violating the ****. Truth in Advertising Federal law requires that advertisements and marketing materials must be truthful and not misleading. A website that falsely advertises membership benefits and then locks users out could be held liable for deceptive advertising practices.

Initial Complaint
Date:08/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to cancel my membership. The phone no# that is listed is just a recording that is listed to help cancel my membership.
Business Response
Date: 08/27/2024
People Media, Inc.
PO Box 25458
****************
August 26, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint **********************; #********
Good Morning,
Please be aware People Media does not offer phone support, and that there are fake customer support numbers posted on various websites, none of which are affiliated with OurTime.

OurTime.com is the only place we will share updates and we will never ask for your login credentials.
Customer Care may be contacted at ************************************************* for login or troubleshooting assistance, as well as requesting assistance with cancellation of a subscription. Alternatively, instructions for subscription cancellation are also available on the website for the applicable People Media service.
Unfortunately, the name of the People Media service this issue pertains to has not been specified, and we are unable to offer more specific guidance. If this concern can be updated with these details, we may be able to offer additional assistance.

Sincerely,

People Media

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People Media, Inc. is NOT a BBB Accredited Business.