Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

145 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last Friday, without any notice or warning, they turned off my online account. I have written 6 emails to them and they continue to delay in responding and then keep asking for the same information I have sent them is subsequent emails. They allow no actual phone contact number and i have paid for a six month subsrciption that they have shut down and refuse to tell me why or why the account was locked.
Business Response
Date: 06/14/2024
People Media Inc.,
PO Box 25458
****************
June 13, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******************************** #********

Good Morning,
Please be advised that this request is currently pending review by the ************* team in ticket #*******. Support tickets are reviewed in the order they are received, and submitting additional requests through this channel will not expedite the position of this ticket in the processing queue.
We apologize for any inconvenience.
People Media

Customer Answer
Date: 06/14/2024
I am rejecting this response because: They have given me three seperate numbers, yet never give me a resolution at all or even an answer as to why my account is suspended. This started with the Our Time Request 9443991 on June 9th. It takes days to hear from them again, and then they assign it a new support number. I have twice had a long list of questions they have sent and I have answered them all and again, never a response after sending these back in.
Customer Answer
Date: 06/14/2024
Yet again tonight, I recieve the THIRD request for all the information I have already sent them twice. These people have no interst in resoving this and they have STOLEN my money. It is a DISGRACE.
My response to their email.
This is the THIRD TIME you request the same information and I have provided twice already and not one of you actually ever fixes the problem. I have filed with the Better Business Bureau, I will write bad reviews, and I will make sure all my friends and aquaintances know this poor service and corruption. You have STOLEN my money. You have gibven me no reason for any of thisand it is a disgrace.

You know ALL Of this information by looking at my account. WHy do I have to keep sending this information again and again and again and yet you do NOTHING to resolve the issue?

*******************************

On Friday, June 14, 2024 at 08:14:17 PM CDT, Our ****************** <customer-care
Please double-check that your information is correct and respond to at least 3 of the questions below:

Zip code registered
Approximate date of account creation@**************************> wrote:

****************************;(Our Time)
Jun 14, 2024, 8:14?PM CDT
Hello ******,

Thank you for reaching out to us here at OurTime today! We appreciate the prompt response to the additional information that we requested. Let me further assist you with this.

Thanks for your reply. Unfortunately, I was not able to verify your account with the information you provided.

Date of Birth registered on the account
When was the last time you updated your photos? Describe our most recent photo upload.
When was the last time you sent a message? Who was the last person you communicated with?
What is the 23-digit reference number confirming the charge (your bank can provide you with this number)

If were not able to verify your account we will not be able to move forward with your issue. I look forward to hearing from you!

Thanks,

******************
Customer Care Support
Business Response
Date: 06/17/2024
People Media Inc.,
PO Box 25458
****************
June 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******************************** #********

Good Morning,

Please be advised any verification requests must be submitted directly to ************* from the e-mail address registered to the account in question. We ask that all communication for this matter be sent through the appropriate support ticket so that our ************* may offer further assistance. Please be advised that we are unable to discuss details of any account or offer assistance for any unverified requests to help protect user data and privacy.
Thank you for your understanding.

Sincerely,

People Media

Customer Answer
Date: 06/20/2024
I am rejecting this response because: I have answeres more than the needed number of questions three times. Here is the response i have just now sent this morning. I have also attached the receipt from my *********** credit card here and to the response sent to them. They play this game of saying they can not identify my account, which any business in ******* run on the web could look up all of this with simply an email address. Here is the Letter I have just sent TODAY, again. In the email my answers are all highlighted in RED. That does not copy to here.
********************************************************************
To: customer-care@**************************
RE:Please FIX MY ACCOUNT, This is the third time I have answered more than enough of your questions to EASILY know what account is mine.

Attached is the posted payment from my *********** credit card. March 30th for $74.97

And the email you now request through your response to the Better Business Bureau is and always has been ******************

Please tell me why you have blocked my account, taken my money and refuse to even tell me WHY? I have now lost 2 weeks of my subscrition and my time paid should also be extended for such time.

**************** (Our Time)
Jun 13, 2024, 1:41?PM CDT
Hello ******,

I appreciate the time you've taken to contact ******* and I'm sorry to hear that you're having issues with accessing your account. Let me check and see what happened.

Id be happy to help you out. First, I need to verify that Im working with the correct account. Can you please provide the following information:

Phone number used to verify your account  **************
Zip code registered  Either 89431 or 93308 Used one of my daughters as I have no permanent address as of yet.
Approximate date of account creation March 30th The attached receipt of $74.97 from Capitol One is attached below
Date of Birth registered on the account  December 5th, 1955
When was the last time you updated your photos? Describe our most recent photo upload.  I uploaded one additional personal photo of me about 1 month ago
When was the last time you sent a message? Who was the last person you communicated with? Either ****** from *********** or Tessa **** ****************;
When was the last time you were charged for a subscription?  AGAIN! March 30th, 2024 and the receipt is attached below.
What is the 23-digit reference number confirming the charge (your bank can provide you with this number)

Please respond to at least 5 of the questions above. I look forward to hearing from you!

Thanks,

Kirsty
Customer Care Support
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined this site on 3/11/24 and paid amount below for 3 months membership. I was/am not happy with site so as a result, I have been trying to cancel my membership. However, not only have I been trying my password (unsuccessfully) but they CLAIM that they HAVE been sending me the password reset email but DESPITE RECEIVING ALL OTHER EMAILS, I HAVE NEVER RECEIVED this VERY IMPORTANT AND OBVIOUSLY MUCH NEEDED one that would allow me access to CANCEL MY MEMBERSHIP! I have repeatedly corresponded with their customer service dept(VIA EMAIL,mind you!) Without any resolution! They keep saying that I can EASILY CANCEL, HOWEVER, to do so REQUIRES THAT I USE A CURRENT, WORKING PASSWORD??? I now FIRMLY BELIEVE THAT they ARE DOING THIS ON PURPOSE, to PREVENT ME FROM CANCELING!! PLEASE HELP ME WITH THIS!!!!!
Business Response
Date: 06/12/2024

Match Group, LLC
PO Box 25458
****************
June 12, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint St.*****************************;#********.

Good Morning,

The subscription associated with this OurTime account has been cancelled as requested and will not automatically renew. Please note that OurTime is not able to modify or change a member's password for privacy and security reasons. However, we do recommend checking junk and spam folders of the e-mail address registered to the account to ensure the password reset e-mail has not been overlooked.
Sincerely,

People Media
Customer Answer
Date: 06/12/2024
I was just contacted by my credit card company because the company I have reported to you DID just try to get payment despite my ongoing communication with customer service TO STOP and cancel my membership. I have sent many responses to customer service to cancel my membership and not bill or charge my payment method, as I TRULY felt they were delaying just so they could get at least one more payment ,however my bank has denied their charge.
Customer Answer
Date: 06/13/2024
I have attached a screenshot of a notice from my bank c.c. fraud department that shows that this company (that goes by the public site name of match.com) did try to charge my c.c. $104.94 (the full price for 3 months at renewal time) as I had suspected they would. My complaint is about the fact that I knew that they were purposely delaying my ability to cancel before they charged me for an additional 3 months as the renewal date was to be 6/11/24 and sure enough, they tried to charge for it. Luckily my c.c.company did not approve it. The message that followed from match.com(aka: media?) was that my subscription was now cancelled, as I wanted, because the auto-renewal failed! There were so many correspondence from me to thier customer service **** regarding my not only wanting the password reset email but also that the reason I wanted it was to cancel my membership. I find it unacceptable if someone tries to say that the departments are separate and one doesn't know what the other is doing,etc , I believe that the customer service **** should have helped me cancel when I wanted to,before the time of renewal, as I no longer wanted their service. My final point is that I feel that this is a purposeful& deceitful way for them to get more money. Although the membership is canceled, I want to continue with this complaint as I hope that they will change their poor business practices around canceling their service.
Customer Answer
Date: 06/13/2024
I am rejecting this response because: the business did exactly what I predicted and tried to charge my c.c. despite my continued correspondence with the customer service **** that I wanted to cancel my membership. Even though the membership was ultimately canceled, it was only canceled because they couldn't get the money for it and I would like to see the company change this deceitful practice, at least for future customers as I was driven to extreme anxiety and anger by the run around that I kept getting from customer service when they made it impossible to get into the portion of my account to cancel my membership by not allowing my password to work or by my supposed inability to receive the email for password reset despite receiving every other email from them. I know for certain that this was a preset, deceitful ploy to keep me from canceling.
Business Response
Date: 06/14/2024
Match Group, LLC
PO Box 25458
****************
June 14, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint St.*****************************;#********.

Good Morning,

Please be advised that this renewal charge was in a pending status at the time this concern was forwarded to us by the BBB. Upon receiving it, the pending charge was cancelled successfully as requested.
Additionally, be advised that members may always contact ********************* at ************************************************************* to request assistance with cancellation prior to any renewal date.
Sincerely,

People Media
Customer Answer
Date: 06/20/2024
I am rejecting this response because: the business is just trying to defend this deceitful business practice because they know that someone (and probably not the first!) has caught them! I FIRMLY believe that there have been more but even if others have gone so far as to report them to the BBB, most people will just give up when it involves so much back and forth as it has here with YOUR COMPANY! However, after realizing that IF I STOP RESPONDING, YOU WILL find in favor of the business I am complaining about but I WILL continue as I KNOW that their company IS making it impossible to cancel a membership ON PURPOSE! As I responded previously, this company DID NOT send me the reset password email on purpose (I HAVE RECIEVED EVERY email correspondence from their customer service ***** EXCEPT the one I needed(previously mentioned). Now, because I am involved in this complaint they now say that the process of canceling WAS IN THE MIDDLE of being done when they were notified of my complaint and this is NOT TRUE!! As you can see from the previous email from them (only sent AFTER they knew about my complaint) they say cancelling was in progress but that was only in progress on their part BECAUSE THEY WERE DENIED PAYMENT UPON MY REQUEST to my bank c.c. company!! That IS the ONLY REASON they took steps to cancel DESPITE MY REPEATED REQUESTS!! And you should know that to this day,( despite my refusal to pay for renewal), they have CONTINUED to send me newer match notifications but I have uninstalled their app and won't be responding.
Initial Complaint
Date:06/06/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
joined dating site ourtime.com which I have done many times. I paid for a month and it was just a few weeks ago I joined again. day one I had technical issues that they don't resolve. I would be comm. with someone and he with me and then either mine or his profile would become unavailable and I would lose the communication. ourtime got rid of any phone support, so no live agent to help. when you write CS it takes days for them to reply and it is boiler plate responses one size fits all which does not apply to my issue. then after people writing me to say my profile would disappear and come back I even sent them copies to prove it, nothing back from ourtime. so now for two or more days I can NOT even access my account I paid for. they locked me out , I cant change password, I cant go to help section, I cant even get on site I am paying for . Ourtime has NOT unlocked it or resolved it, again no live person I can speak to,they have no real customer service. I wrote and after days of no response got email this morning asking for my name and address as if I am a stranger and dont have a real account. I want to report in my opinion they have terrible business practice with no real customer service and no way to resolve issues when you pay to use their site that does not work much of the time, rip off for sure. lack of a way to remedy issues, money spent for a site I cant even use for days I can not get into account to see exact amount I paid so estimate it was around eighteen dollars for one month could be a few more or less.
Customer Answer
Date: 06/07/2024
I have additional information since my original complaint I woul d like to apprise you of. I was even more outraged that after yet another day of emails from this company ( they have no live person to speak to) they had inept agents sending me wrong information all day. first I was asked over and over again for all my personal info which made me super uncomfortable but I felt I had no choice but to supply it. name phone number address date of my payment when I posted pics when I joind etc my birthday and I worried about putting this in emails to them I supplied it all only to be told by continued inept agents they could not verify who I was. it was unreal as it was from my email they emailed me at. I had to find my bank statement and send them proof of my payment they processed. unreal
However what is additional is that finally after I told them over and over I was filing complaint as I could not use the account I paid for, they finally had a an agent send me a link they claimed to log back in and change my password and my account was restored. However It was NOT restored. the agent, again not trying to be unkind, just reporting facts, was totally inept as has been the case, she sent me a link to change password but it was for ************** meaning it was not for ourtime.com at all, she sends me match.com and a boiler plate message so of course the link did not work it was for wrong dating site. Again I had to waste my day writing ten or more times trying to make someone see that. there is no continuity, you dont get same agent you get random agent. so this went on over and over until
someone else wrote me with correct ourtime link with new password ability. IT did NOT work I tried it umpteen times. I had to write again, finally they got it to work after another day of this but......... once I was able to change password and get back into my account, It Still Dit Not WOrk, I was able to now log in but not able to view any messages or write any notes. so yet again Someone screwed up. you cant make up how many days ofthis nightmare I had to deal with and I am senior citizen and I was getting very stressed from the aggravation.
So I had to write yet again about yet another inept thing, i still could not use the account and then the best yet.
They wrote they CANCELLED my subscription, will refund my money and I cant read or write any messages. I was just outraged. I never once asked for refund and cancellation, I asked for them to fix the technical errors with someone competent to do so. They were not able to do it as they have in my view untrained inept agents who just send boiler plate responses and nobody with ability to fix anything. so the earlier in the day prior messages that they restored it ( but they did not ) and that they would give me extra days to make up for these problems, was a lie. it did not happen and instead
I was in my opinion discriminated against for being vocal that each thing they did , did not fix my account and they were inept and needed to fix it.
so you may ask why do I care if I get my money back. ( so they say I do not have proof of that yet) I care because I lost the communications that were valuable to me that I forged in the few days when it did work, people thought I was fake I assume because they froze my account so I disappeared from their searches, people who paid to write me were also ripped off, as I can not see the messages since they locked me out.
this can not be an accepted business practice. I want my account restored, my abillity to read all my prior notes and write new ones. I do not accept being discriminated against by this company when the entire issues were their own technical issues and inept service agents and the company policy of zero phone support so that you can not discuss with anyone and get things resolved. i am a senior citizen and I am outraged over this company
I should also add their sister company match.com also has not treated me well. they will not take my credit card for about 8 months and claim it is the card issue. it is not , I use the card every day of my life and in fact I used that card to join ourtime.com their sister company and it worked fine. it is a tech. issue with match that they dont accept any card, I tried four. yet they also have no phone support and no tech who even tries to fix it. again they are all under the umbrella of their same parent company and the same issues, NO proper tech. support. they take money but dont support their customers. this in my view is not ethical at all . I want my account restored and mny ability to read and write that I paid for. I did not ask to cancel my subscription, this was their way of discriminating against me for their own ineptness. They did not like I said I would make comlaints to BBB and AG office, what choice did I have. This has gone on for way over a week and they never fixed the issues. thanks

Customer Answer
Date: 06/07/2024
I just wanted to add that after I was discriminated against and they shut down my subscription after I said would file complaint to BBB and AG office, now today they claim it was shut down for Suspicious activity. that is just a ploy to excuse the non stop tech. issues and no competant way to ever fix
them. Not once in probably 90 emails did they tell me this until late yesterday when it was first time I heard of that so called suspicious activity. however, anytime that genuinely happens when someone hacks your account, they simply issue a New password log in and then re open account. so clearly they offered me no such option after prior in the day saying they would. They showed me zero proof of any activity questionable and for the record. I wrote classy articulate and refined notes to a few people, nothing remotely suspicious. when I started having tech. ***** the reps sent boiler plate responses and excused them away. I knew something was off when I am mid stream writing and profiles disappears when they wrote me back but my complaints were ignored.
In a word, i dont buy for a second suspicious activity is the reason they stopped my subscription, it could have put a hld on it until I set up new log in which did not work, they still prevented me from writing notes to anyone. Clearly they reacted when I said I would file a complaint over the lack of service and use of the website I paid for.
further let them Show examples of the activity they decided to say was suspicious! I want to see it.
Lastly I was offered No Option of setting up a new profile and joining and My so called suspicious profile is Still Visible for others to not only see but write to. so ourtime will take the money of p eople to write me, when I cant see the notes or respond, and then claim it was due to suspicious activity when they allow the profile to be visible. at least as of last night it was visible. who knows what they did today.
I find this all a terrible in my opinion, lack of credibility or way to run a business on their part. I wasted over a week of my life I dont get paid for with one agent after another giving me wrong information, **** fixing the issue and never saying it was due to suspicious activity until late yesterday for first time which was just a made up story in my opinion to cancel me due to my filing complaint which was more than warranted to do

Customer Answer
Date: 06/12/2024
since my prior updates, ourtime.com has restored my account and I am able to use it. I got no explanation other than a email stating I am in good standing to that effect. However, just prior to that I was told it was suspended and my benefits were suspended. you have my prior notes. I still have all their conflicting emails.
as I stated they have virtually no real customer service, no phone person and nothing but a zillion diff. agents each time when you write with inaccurate and inept boiler plate responses mostly. they contradict each other. prime example I was told I had suspicious activity, but they refused to show me what it was and they suspended me from using only a few days later to stay i am in good standing and I am back on. They do not have adequate support for this site with competent people who have expertise to fix tech. issues
so while it is working now again, after they prior said I could not use it and they suspended me for now I am back on. if they suspend again ***** advise. . I have reason to believe that Possible, just possibly it will again be suspended. I just don't know as each day it i something else. If it remains restored and working then we are done but if they do it again to me, I will write again. as of today it is working again thanks *********************
for today it is working again. will see if they shut my down again for no reason but some made up suspicious activity bologne.
thanks *********************

Business Response
Date: 06/26/2024
People Media, Inc.
PO Box 25458
****************
June 26, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****, ellen #********

Good ************************************ may be contacted at *****************************************************
Sincerely,
People Media
Customer Answer
Date: 06/27/2024
they had no response, they simply said to call their customer service but they know they have NO live agent to speak to. they restored my account and put me back on. at this point giving up they will actually admit to anything else. HOWEVER their sister company match.com they have no resolved an issue for close to a year I think it is already. they refuse to fix account that will not let my credit card go thru, even though the card works perfectly ever day every place else and ON their own ourtime.com account, that card was used. same issue. no tech support, nobody cares to ever fix anything that is match.com but owned by same company.
as far as ourtime.com complaint, as long as they dont lock me out of account again, I will just have to deal with their inspid response to contact their customer service, the same customer service who was inept, gave 12 diff. explanations and did not know hw to fix anything. No live agent to talk to, and they did not care enough with this complaint to address any of that. thanks *********************
Initial Complaint
Date:06/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
renew my account they can't verify my account, and i can't get into my account they can't fix the problem and they won't credit my card back
Business Response
Date: 06/17/2024
People Media, Inc.
PO Box 25458
****************
June 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint cegelske, arlen #********

Good Morning,
This request is currently being reviewed by the ************* team in support ticket *******. Tickets and subsequent responses are reviewed in the order they are received, and submitting inquiries through this channel will not expedite the position of the request in the processing queue. We apologize for any inconvenience.

Sincerely,

People Media, Inc.
Initial Complaint
Date:05/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can&#**;t communicate with their app and I want to cancel my service with them because I can&#**;t use it because they won&#**;t recognize my phone number. They said they would have someone to resolve it and it has never happened. Their app is of no use to me.
Business Response
Date: 06/03/2024

People Media, Inc.
PO Box 25458
****************
June 3, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Art #********

Good Morning,

The information provided was used to register an account with both ************************************** and CatholicPeopleMeet. However, both of these accounts have no active subscription as their subscriptions were previously cancelled. If this concern relates to another People Media service we ask that the name of the service be specified so that we can offer further assistance.

Sincerely,

People Media
Initial Complaint
Date:05/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep being charged a $19.99 subscription charge and have tried to cancel but its impossible. Keep waiting for a password reset code sent to my email and never revived. I honestly do not remember subscribing to this site.
Business Response
Date: 05/20/2024
People Media, Inc.
PO Box 25458
****************
May 20, 2024
VIA ONLINE RESPONSE
Re: BBB ************************** ***** A #********.

Good Morning,
We are forwarding this response on behalf of Match.
The Match Terms of Use explain "If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase" and that "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." Independent of this, we strive to provide current and former users with a positive experience and have issued a full refund for the most recent renewal charge and have cancelled this subscription. The funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Initial Complaint
Date:05/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Forgot password. Entered my email address and was told to go back to log in page. I have gotten this same message about 20 times with no result. The email address I entered is the one stored on my system in my wallet. It is the one I use to log into Match. Then I ask for help and get a response stating I would be helped within 48 hours. This has, after weeks of trying, never happened. My email address is ************************** The password saved on my system and used to log onto Match is Ripsnort69x!. The following is a list of the people who have been unwilling or incapable of helping me:********************************************************************************************************* *************** D.******************************************************** there anybody capable or willing to assist me?
Business Response
Date: 06/07/2024
Match Group Americas, LLC
PO Box *****
****************

VIA ONLINE RESPONSE

Re: BBB #********- ****************************

We appreciate the opportunity to assist with this matter.

We have been unable to find a Match account with the email address ************************** However, we have searched our records with the additional information provided by *** and found two accounts with email addresses ***************** and ********************.

Only one Match account should be used at a time, so please reply to this message to let us know which account should be cancelled?

The other account can be accessed at any time with the email and password.However, please note we caution against disclosing a password, even with ******************** As a result, we suggest updating the password. Please use the following link to proceed or click forgot the password? on the login screen.

*************************************

As mentioned above, we would appreciate if *** could please reply to confirm which account should be closed. Thank you.

**************************
Customer Answer
Date: 06/08/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to Our Time in January. In March, I turned off my automatic renewal. Today, April 30, 2024 I was charged for instant renewal. $80.22. This is the second time this has happened to me. I want an immediate refund.
Business Response
Date: 05/01/2024
People Media, Inc.
PO Box 25458
****************
May 1, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********************************* #********

Good Morning,
We have reviewed this account and confirmed that its subscription was not cancelled until 4/30/24, which was also the renewal date for this subscription. As explained in the OurTime Terms and Conditions, "If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase." Subscriptions must be cancelled prior to their renewal date to avoid incurring any renewal charges. Otherwise, the subscription will renew according to these Terms.
Please note that OurTime's Terms explain, "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." Independent of this, we have issued a one-time courtesy refund for this purchase. These funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Initial Complaint
Date:04/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for a 6 month subscription to OURTIME dating online service on 4/19/24. Am now unable to login due to a request of phone verification failure with a message to contact customer service. I have emailed customer at least eight times since 4/25/24 when this phone verification message prevented me from logging in.I get automated messages but nobody has solved the problem and I am still unable to login. When I requested a refund I got an automated message to login in and cancel my account - which is ridiculous since I can't login.
Business Response
Date: 05/01/2024
Match Group, LLC
PO Box 25458
****************
May 1, 2024
VIA ONLINE RESPONSE ************************ #********

Re: BBB Complaint

Good Morning,

We apologize for any difficulty verifying the phone number for this OurTime account. We can confirm that our ************* team is looking into this issue and working on a resolution. We can also confirm that, in the interim, a courtesy refund for this OurTime subscription has been processed. The funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Customer Answer
Date: 05/03/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our Time dating site/ app Full Refund subscription/ remove from auto pay. $149.94. 2 charges: January 2024 for $74.97 and April 2024 auto renew $74.97 to my cc **** ending in x9814. In January, I attempted to sign up Our Time dating app. There are glitches in the system, and I kept getting messages that it would not verify my phone number and my cell phone number has been the same for over 25 years. I Have emailed support at Our Time, numerous times, I received no help from a human. I receive **** auto emails that tell me what to do if I can get into the app but I cannot get into the app and I want to cancel my subscription back in January and now they just charged me again I do not want the subscription. I want done a different dating site and met someone and I am very happy .Our Time is owned by Match.com. I do not want this on auto pay. I wanted to canceled and I want to be able to go on and make sure all my pictures and profile are deleted and I want a full refund to my credit card effectively immediately, 4/22/24. They make it impossible For people to just sign up for one month they automatically enroll you in three months. So for three months, I got absolutely no help, Emails that are fake because they don't do anything. I still cannot get in there because it will not verify my cell phone number. And yet they keep charging my credit card. I am fed up with these dating sites especially with Ourtime.com and (Match).com. 2 charges: $74.97 each. When I attempt to login, it will not verify my phone number which is needed to get into the profile and And cancel the subscription and remove photos.And also remove my credit card number from the auto renewal because I never wanted that in the beginning and I don't believe I check that off. I am very angry and frustrated because this is four months already that I have requested help. I get nothing but fake emails, but nobody willing to help me cancel this and refund of $149.94.Thank you, ***********************
Business Response
Date: 04/24/2024
People Media, Inc.
PO Box 25458
****************
April 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******************;#********

Good Morning
Please note that there accounts registered with the credentials provided in this concern do not reflect a charge for $149.94. In order to search further for this charge, we ask that the following information be provided:
Alternate username
Alternate email address
Phone number used to verify the account
Full name
Billing zip code
The first six and last four digits of the credit card number
The amount of the most recent subscription charge
Alternatively, the acquirer reference number identifying the charge, which can be requested from the payment method provider, can also be used to search for the charge.

Sincerely,
People Media

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People Media, Inc. is NOT a BBB Accredited Business.