Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

145 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account on ******************. I paid for one month at $24.99. After two weeks I was sent a message that I had used inappropriate speech when communicating with another member. The second time they accused me of being inappropriate was at a time when I had not been on the site for six days. Ourtime closed my account after two weeks. I have emailed ourtime three times. Each time I get a reply that someone will be in touch with me but Ive received no response. I also asked what the inappropriate behavior was. No response. I was also harassed with extremely pornographic language from a member. I emailed ourtime about this exchange which was quite scary for me. No response.
Business Response
Date: 04/24/2024
People Media, Inc.
PO Box 25458
****************
April 24, 2024
VIA ONLINE RESPONSE
Re: Complaint ID ********************************** #********

Good Morning,

In order to verify and authenticate this request, we ask that this concern be updated with any alternate e-mail addresses that *** previously have been used to register a Match account in combination with this phone number.

Account Username

Email address

Zip code on the account

Date of Birth

Sincerely,

People Media
Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subscribed to Ourtime.com about one week ago. I have been unable to access my account since then. Customer Service and responded 6 time in an effort to rectify the situation, to no avail. Each time they respond, I get a different representative who repeats the information given by the previous representative. All of what I have been told has been completely useless. I'm done. I want my money back!
Business Response
Date: 04/18/2024

People Media, Inc.
PO Box 25458
******, ** 75225
April 18, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *********************************;#********

Good Morning,
Please note that our records show a full refund of this purchases was issued. The funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Customer Answer
Date: 04/18/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/15/2024 I signed up for and paid to be a member of ******* dating website. Once I completed the application and made my payment of $104,94, I lost all control over Our Time account/website. I cannot log in, cannot get a password reset, their have been several unknown attempts to gain access to my email. ******* has failed to respond to my email. I contacted my credit card company and got the payment stopped (because I have been hacked or because of phishing). I need my Our Time dating website account closed/cancel/deleted as well as ALL photo's and personal email/information.
Customer Answer
Date: 04/16/2024
I was just notified by OUR Time that my account was "inadvertently disabiled because of a technical error" and because of the error my credit card was refunded the full amount of $104.94. They also gave me access to account and I was able to close/delete my Our Time account along with all photo's. They stated my account is no longer visible however they will hold information for 1 year incase I change my mind!
Business Response
Date: 04/16/2024
People Media, Inc.
PO Box 25458
******, ** 75225
April 16, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,

This ******* account and profile have been deleted successfully as requested. In order to use ******* in the future, *** will need to create a new ******* account.

Sincerely,

People Media
Customer Answer
Date: 04/16/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my membership with this company two days before my membership was to end and they were to take out more money for my account and they went ahead and took the money out anyway and they refuse to give me any kind of settlement on this then will not give me a refund. I have emailed them on numerous occasions. And they tell me they cannot find any account that has been under my name even though I give them every single piece of information they ask for
Business Response
Date: 04/11/2024
Match Group, LLC
PO Box 25458
****************
April 10, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,

As an initial matter, please note that there is no recent purchase in the amount of $19.99 tied to any account registered with the e-mail address and phone number provided. The most recent purchase on this account was in the amount of $10.00 on 3/15/24 for a one-month subscription, and this was a new purchase, not a renewal. If this was an unauthorized purchase we recommend contacting the payment method provider immediately to report this transaction as fraudulent.
Please note that the Terms of Use explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." However, we have issued a one-time courtesy refund for this purchase as we strive to provide current and former users with a positive experience. These funds will be returned to the original method of payment and may take 5-10 business days to be received.
Previous purchases on this account were made through Apple's external billing system. People Media does not have access to this billing system and is unable to assist with refund or cancellations for Apple purchases. Apple can be contacted directly at the following link: ***********************************.

Sincerely,

Match Group
Customer Answer
Date: 04/11/2024
I am rejecting this response because: here's the screenshot of the charge
Business Response
Date: 04/11/2024
Match Group, LLC
PO Box 25458
****************
April 11, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,

As previously explained, there is no recent purchase in the amount of $19.99 tied to any account registered with the e-mail address and phone number provided. Additionally, the attached image does not appear to reflect a charge from the ************** We recommend contacting the payment method provider if this charge was not authorized, as the charge may be fraudulent.

Sincerely,

Match Group
Customer Answer
Date: 04/15/2024
I am rejecting this response because: that is their charge and I dummy think they are looking under the correct email address. The one from my account is ****** **************
Initial Complaint
Date:04/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a subscription to this scam site and I can't access the site. Every time I try to log in I get a pop up telling me to verify my identity and they are sending a code to my phone. I tried that 50 times and a code never comes. I emailed these scammers several times and never received a reply.
Business Response
Date: 04/03/2024

People Media, Inc.
PO Box 25458
******, ** 75225
April 3, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,

The ******* account registered with the e-mail address provided has already been linked to the verified phone number provided in this concern. Additionally, we can see that a successful login has occurred within the past 24 hours. For future login or troubleshooting assistance, ************* can be reached at *****************************************************

Sincerely,

People Media
Customer Answer
Date: 04/04/2024
I am rejecting this response because:

This is an outright LIE...
I have not been able to login to this scam site for months and contacting these scammers as they suggest is nothing more than a waste of my time because they will NOT answer as I have tried repeatedly.
They are running a scam site and ripping people off and I will do whatever is necessary to inform the public of their scam service.
Business Response
Date: 04/04/2024
People Media, Inc.
PO Box 25458
******, ** 75225
April 4, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,

We can confirm a successful login has occurred within the past 24 hours, the most recent at this time being 4/4/24. For additional login or troubleshooting assistance, We recommend contacting the customer ************* team at *****************************************************

Sincerely,

People Media
Initial Complaint
Date:04/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid $54.42 on 3/24/24 for service until 9/23/24.Now am being billed a much higher Monthly amount which is not what was agreed to. I want to cancel my membership totally.
Business Response
Date: 04/01/2024
People Media, Inc.
PO Box 25458
******, ** 75225
April 1, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,
We are forwarding this response on behalf of Match.

To clarify, the Match subscription associated with 3/24/2024 purchased for $54.42 has not renewed, and there are no other charges associated with this subscription. In addition, there are no other charges on this Match account. We have also found that the method of payment associated with this account has not been used on Match for any additional purchases since 3/24/24. We can confirm that we have taken action to cancel this subscription as requested. The subscription time paid for run through 9/23/24, at which time the subscription will expire.
If this concern relates to another account registered with different credentials than what has been provided in this concern, we ask that this information be provided for further review.

Sincerely,

People Media
Initial Complaint
Date:03/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $29.99 for membership I got no service , they dont even answer there phone I call and call them nothing
Business Response
Date: 03/25/2024
People Media, Inc.
PO Box 25458
******, ** 75225
March 25, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,

Please note that ******* does not offer phone support at this time. Please be aware that there are fake customer support numbers posted on various websites, none of which are affiliated with People Media.

Customer Care may be contacted here:

****************************************************
Please note that there are no subscriptions linked to the ******* account registered with the e-mail and phone number provided. In order to further review we ask that as much of the below information as possible be provided:
Alternate username
Alternate email address
Phone number used to verify the account
Your full name
Your billing zip code
The first six and last four digits of the credit card number
The amount of the most recent subscription charge
Sincerely,
People Media
Initial Complaint
Date:03/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our time chargedme yesterday for renewal of prescription for 3 *****.then the blocked my account.i did request subscription end but not until after renewal of 3 months is over
Business Response
Date: 03/04/2024
People Media, Inc.
PO Box 25458
******, ** 75225
March 4, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,

This account is not banned or restricted and has been active within 24 hours. For login and troubleshooting support we recommend contacting the ******* ************* Team here: *****************************************************

Sincerely,

People Media
Customer Answer
Date: 03/04/2024
It was most certainly banned.but after i opened case this morning it was reenstated i have proof and you were providedwith the proof
Customer Answer
Date: 03/05/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:02/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*******************************************************************************************************************
Customer Answer
Date: 02/29/2024
Thanks for contacting Our Time! Your request (*******) has been received and we look forward to replying as quickly as possible (usually within ***** hours). In the meantime, please check out our FAQs, which answer our most common questions.
Customer Answer
Date: 02/29/2024
They automatically charged my credit card to renew my subscription. I wa not notified and when I discovered the charge, I emailed them within in 3 days. I got repsponse that they would respond and The problem was not addressed by them after that.I took it up wit Ourtme and have escalated the matter to people media , which owners *******. I paid my bill today on my MasterCard so that I would not be charged any interest rates.
Customer Answer
Date: 02/29/2024
Please make note of the date of 1/27/24 asking for a refund. The messages I sent were through ourtime and I can no longer sign in as I canceled my subscription.

Sent from the all new *** app for Android
----- Forwarded Message -----
From: "Our ******************* <customer-care@**************************>
To: "******" <****************>
Sent: Sat, Jan 27, 2024 at 1:23 PM
Subject: Our Time Request 6213258
Thanks for reaching out! .
For more information, view our Help/FAQ page for our most popular answers.
We hope this helps. If we missed the **** with our response, hit reply and let us know how we can assist further.
-Our ********* Team

Customer Answer
Date: 03/04/2024
They automatically charged my credit card to renew my subscription. I wa not notified and when I discovered the charge, I emailed them within in 3 days. I got repsponse that they would respond and The problem was not addressed by them after that.I took it up wit Ourtme and have escalated the matter to people media , which owners *******. I paid my bill today on my MasterCard so that I would not be charged any interest rates.
Business Response
Date: 03/04/2024
People Media, Inc.
PO Box 25458
******, ** 75225
March 4, 2024
VIA ONLINE RESPONSE
Re: Complaint ID
Good Morning,

The ******* Terms of Use that all members read and agree to when joining the service explains "If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase." This information is also provided to users alongside *******'s offerings and price points prior to any purchase. This subscription was not cancelled prior to its renewal date, and therefore renewed in accordance with these Terms.
Independent of this, we strive to provide former and current members with a positive experience, and our records show ******* ************* has already processed a one-time courtesy refund for this renewal charge. These funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Initial Complaint
Date:02/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I decided to try a dating service called Our Time . I made a profile and never used it, realized it wasnt the dating app for me. I tried calling People Media **** and apparently the only way to contact them was through email so the voice mail states! I found that to be odd. So I did email People Media *** Via email, asking them to delete my account. Mind you they had already charged $22.77 4 times out of my pay pal account. $88.68 all at once. Iam a professional could not get into the account to delete it myself, so emailed this company numerous times to assist me in deleting the account **************************** after I signed up. No response. When they did respond they only refunded me $22.77 I never got to use their service because I could not get into it, to obviously delete it. I have numerous emails of me requesting help to delete the account. Doing business through email instead of a phone call isnt good business. Speaking to a customer service agent is what I needed! You get to speak to a human being, especially when youre being ****** charged and work hard for your money. I just want others to beware when signing up with OUR TIME dating app aka PEOPLES MEDIA. Their emails continually stated go into the account to delete the account. I repeatly wrote via email I cant get into the account. So they only refunded me $22.77 back to my pay pal and I am disputing this. I should have received the entire amount they took from my account. Always research dating apps before you join them. You can get locked out of your account and you will request assistance and get none, hence the dating app company will charge you, disregarding your problem. Pay Pal did assist me in getting the $22.77 People Media kept my hard earned money, when I couldnt return to my site to delete it. What ever happened to making phone calls to companies to speak to a human being? Iim hoping this company does the right thing by refining me the entire amount they took from my pay pal
Business Response
Date: 02/21/2024
People Media, Inc.
PO Box 25458
******, ** 75225
February 21, 2024
VIA ONLINE RESPONSE
Re: Complaint ID
Good Morning,

Our records show People Media received a support request from this e-mail address on 2/15/24. On 2/16/24 ************* replied to this ticket requesting information to verify the account and assist with password reset. To date, we have not received a response to this initial request. Another request was received yesterday 2/20/24 and People Media's ************* team provided a courtesy refund for the latest installment charge as well as waiving the remaining installment fees due.

Our Terms of Use explain that, in the case of Installments, "You will be charged the full price of the qualifying product you selected spread equally over one initial payment due at the time of purchase and three subsequent payments (provided, however, that if the full price is not evenly divisible by four, your final payment amount may be smaller). The three subsequent payments will be charged in the increments you selected as part of your subscription plan. These Terms also explain "If you cancel your subscription prior to completing all payments due, unless otherwise required by applicable law, the remaining balance of the subscription will remain due and payable pursuant to the installment payment schedule you agreed to" and "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods."

We strive to provide current and former users with a positive experience, and our ************* team refunded the latest installment payment as well as waiving further installment payments as a one-time courtesy. However, we will not be able to offer a refund for the initial purchase.
Thank you for your understanding.
***********************************************

Sincerely,

People Media
Customer Answer
Date: 02/21/2024
I am rejecting this response because: I have proof I contacted them in January when I made the account. I couldnt get into the account spoke with a Dory, after numerous times trying to get into the account to cancel it. I will need to send more photos of correspondence.
I could not get into the account. January ****
continued to contact them into February ****
Business Response
Date: 02/22/2024
People Media, Inc.
PO Box 25458
******, ** 75225
February 22, 2024
VIA ONLINE RESPONSE
Re: Complaint ID
Good Morning,

The communication with that ************* representative referenced is support ticket, #*******, referenced in our previous response, that was opened earlier this week.
Independent of this, we have issued a courtesy refund of the remaining charges as a one-time exception and these funds will be returned to the original method of payment.

***********************************************

Sincerely,

People Media
Customer Answer
Date: 02/22/2024
I have reviewed the business response and accept this resolution.

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People Media, Inc. is NOT a BBB Accredited Business.