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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,023 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without notification, they charged me money. When attempting to cancel and get my refund they tried to offer incentives and free items to not refund the money. Very unethical company

      Business Response

      Date: 04/14/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $623.70 on my credit card and I have absolutely no idea what this charge is for and the support in the company appears to be fraudulent. I've emailed them and received no response. I have no idea how to get this reversed.

      Business Response

      Date: 04/10/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/08/2025 I was notified by my bank ***** of a potentially fradulant charge on my account. AADV ***** EndTria was attempting to charge $99.95 on my debit card. Upon further investigation this charge can be attributed to Active Advantage. I have never heard of this company, I have never interacted with this company, I did not give my permission to be charged by this company, I have received no goods or services from this company. They illegally received my information and attempted to profit from me. This is a scam and the public needs to be aware. Luckily my bank caught the fraud charge and denied the payment. It was a very big inconvenience having to cancel my card and order a new one.

      Business Response

      Date: 04/09/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Active Network akaActive Advantage charged be $99.95 for a platform to sign up for running races etc, however this is not anything I would do. I did find others online who were charged the yearly membership fee as well who did not sign up for this. I reached out to the company and could not resolve this issue or get a refund, and it appears many others are getting their account charged.While the main office is in *****, there are multiple offices in ******Thank you for your help,*******

      Business Response

      Date: 04/08/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon careful review of my credit card statement, I identified an unauthorized charge in the amount of $99.95, dated February 4, 2024. The charge was attributed to a so-called "Trial Membership," for which I never registered, authorized, or consented. I have no prior engagement or relationship with the entity that levied this charge, nor any knowledge of how my payment information was *********** no point during the past year was I aware that I had been enrolled in any type of membership with this company, nor did I receive any services or benefits in connection with such an account. Upon contacting the company, I was informed that the membership has since been cancelled; however, they refused to issue a refund for the $99.95despite the fact that I had no knowledge of the membership and never made use of any services.Based on these facts and my independent research, I believe this company is engaged in deceptive and potentially fraudulent business practices.Accordingly, I am formally demanding a full refund of the $99.95 that was charged without my knowledge or consent. Please note that the credit card used for this transaction has since been closed, and I have relocated. Therefore, I am unable to accept a refund via the original payment method or by mail to any prior address on file. I am willing to accept reimbursement via alternative methods such as Zelle, ******, or another mutually agreed-upon secure method of electronic transfer.

      Business Response

      Date: 04/08/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I looked at my bank account and realized they charged me ***** for a renewal for a subscription I never signed up for and after doing more digging realized they charged me another ***** a year ago without me noticing! I have never done a race or competition that I can think of like everyone else is saying, so I definitely don't know where they got this authorization from for these charges.

      Business Response

      Date: 04/07/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They deceptively automatically enrolled me into a service I did not want charged to me at all.

      Business Response

      Date: 04/04/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a 10k run using a website that directly sent me straight to a free trial that automatically charged me over $99 that I did not give my consent to. I was not aware of the free trial since I just signed up and payed my running fee only . This company took my debit card info to charge me for s service I did not ask or want.

      Business Response

      Date: 04/04/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $99.95 dollars from this company I have never heard of, never put my card information into, and have never used, when I contacted the company they were completely dismissive of the fact I dont use there services and never have, I have read on other social media sites that this had happened to others from the company. When I asked for a refund I was told my membership would be cancelled (a membership I dont have) and I would get a refund. When looking at my bank account today I Was refunded $0 not $99.95 so Im assuming this company is a scam and needs to be looked into

      Business Response

      Date: 04/04/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 04/04/2025

      I am rejecting this response because:   

      Customer Answer

      Date: 04/04/2025

      Because I have reached out to them already directly and nothing has happened 

      Business Response

      Date: 04/08/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unknowingly signed up for a "free trial" using misleading tactics. I received an email saying my free trial was coming to an end.I contacted the company over email at 8:11AM EST on April 2 and notified them that I had no knowledge of this trial and that it should be canceled ************** 8:14 PM EST (12 hours later) I received an email welcoming me to my subscription and notifying me that my annual membership fee has been charged. I can see a pending charge on my chase **** account for $99.95 At 8:18 PM EST I emailed again questioning why I was charged when I had notified that I wanted my trial canceled and would not be interested in a subscription.The replied the next day they were sorry to see me go and that they would refund me in full, which I would see over 3-5 business days.I notified Chase **** of this fraudulent scam and they told me they couldn't help yet as the charged is still pending.I want a prompt refund of charges (I have read online that once charged by this business, people have been unable to actually get a refund) and I want them to erase all of my data from their system including, but not limited to: name, address, email, credit card information.

      Business Response

      Date: 04/04/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 04/04/2025

      I am rejecting this response because:   I am not clicking on any links related to this business.

       

      I received another email this morning reiterating that my refund has been processed. If I don't see my refund by next week I will follow up. I already notified them that I want to be entirely removed from their correspondence once my refund is posted.

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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