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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,023 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a charge on my credit card in the amount of $99.95 to an obscure company called Active Advantage (legal name is Active Network LLC). I had not approved this charge nor had I ever heard of this company. I checked my spam email folder and see a handful of emails from this company asking me about my free trial. I went on their website and have never seen any of the information before, have no previous record of logging into the website, and they cannot provide me with any historical information on their site about how they obtained my information. I do not, to this day, know how they obtained my personal information, including my credit card, and would like to be refunded the money that they charged me (annual serivce).

      Business Response

      Date: 04/03/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During registration for an event, Active signed me up for a 30-day trial of its paid membership, at no point was I informed they would be enrolling me nor an option to decline. I only discovered this when a charge for $99.95 appeared on my credit card statement. I did not choose to sign up for the membership trial and see now that this is automatically selected in an obscure part of the registration form. Research reveals years of similar complaints and shows Active has been engaged in this unethical and deceptive practice for years. I requested a cancellation of my membership and will be pursuing legal action if it is not honored. This report is intended as a warning to others about Actives registration scam. When i went to their website the only way to request a refund is to email them, i am not emailing my private information to a random email.

      Business Response

      Date: 04/03/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unexpected charge from ACTIVE Network (PENDING-03/31 ACT*AADV ***** E-$99.95) this morning on our bank account, realized this has been a common occurrence and others have been experiencing this lately. Reporting to help realize the extent of this issue.

      Business Response

      Date: 04/02/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This broker is a scam if only I had read about them before going into trade with them. they keep telling me to deposit more of my funds.. After I read about them and concluded and decided to reach out to Mrs. ****** after I read so many reviews on how She has helped a lot of victims. Well, I am glad ****** was able to help me recover my money. You can get in touch with them on their company mail Email: harperjamesplatform @ g mail com

      Business Response

      Date: 04/01/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged $99.95 unexpectedly. Traced it back to a date when I signed my kid up for summer camp. There was no confirmation or notice that I had signed up for any trial of anything - whatever this is - or that my credit card would be stored and charged. I'm surprised that organizations are still using active for their sign **** we have one local summer camp that just started using this platform, and I will be alerting them to this privacy risk.

      Business Response

      Date: 03/31/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unknowingly enrolled in an annual membership, and I have not been able to get in contact through either phone or email with their customer service to receive a refund now that I have cancelled my membership.

      Business Response

      Date: 03/28/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont know how, but I was charged $99.50 for a subscription that I never knowingly signed up for. I dont have an account with them. Their phone number redirects you to email them, which I have done immediately. Im surprised and afraid that they have my credit card ******** can this be legal? Someone needs to do something about this This screams scam!

      Business Response

      Date: 03/26/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS IS THE WORST SERVICE I'VE EVER SEEN IN MY ENTIRE LIFE THAT I AM SO WILLING TO SEEK LEGAL ACTION!!! I CLEARLY SENT AN EMAIL DATED MARCH 17TH TO ***PLEASE CANCEL*** SO I WOULD NOT GET CHARGED THE 99 FEE. COME TODAY. THE 99 DOLLAR FEE SHOWS UP ON MY ACCOUNT. ALL I RECEIVED WHAS THIS CRAPPY A** AUTOMATED MESSAGE (SCREENSHOT) THAT THEY WERE REVIEWING. YOUR STAFF IS SUPER SCAMMY TOO AS I CALLED ALL THE NUMBERS ON YOUR BUSINESS ONLY TO BE TRANSFERRED TO ANOTHER NUMBER THAT ONLY HANDLED ORGANIZATIONS??? YOU'RE THE WORD ST! THEY TOLD ME TO EMAIL YOU WHICH I DID AT LEAST A 10 TIMES AND NO RESPONSE. THIS WILL BE ESCALATED FURTHER IF MY MEMBERSHIP IS NOT CANCELLED

      Business Response

      Date: 03/21/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was automatically charged for a year's subscription to this company's services. The one email they sent me notifying that they had already charged me went to my spam folder. I did not consent to this charge, I did not opt to enroll in a full year's subscription. I have contacted the company and asked my credit card for a charge back.

      Business Response

      Date: 03/20/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a charge of ***** on my credit card and have no clue what it is for. This is fraud. Ive reached out the the email for cancellation and refund and have not had a response. This seems to be a pattern with this company.

      Business Response

      Date: 03/19/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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