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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,023 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I looked at my credit card statement and a charge of $99.95 I didnt recognize. Without my permission- I was signed up for a "Trial Membership" on 3/14/25. I did not authorize nor sign up for any type of trial with this company. I still dont know how they obtained my credit card information. I searched online, called two different phone numbers but unable to speak with anyone to get a refund - they dont take direct calls - the only option is they give an email for you to request a refund and then once you receive the email you have to respond that you want assistance. They are a complete run around. I contacted them on the same day that they charged my credit card and getting a run around. This business is a complete fraud. I am requesting a full refund.

      Business Response

      Date: 03/17/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** to this AADV /tria Dallas from I bank account which I have no idea who they are or even charged anything from my card or bank account I dont use my card or bank for any charge offs

      Business Response

      Date: 03/17/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During registration for an event, Active signed me up for a 30-day trial of its paid membership, which culminates in a fee that is automatically charged to the credit card I used when registering for the event. I did not choose to sign up for the membership trial and see now that this is automatically selected in an obscure part of the registration form. Research reveals years of similar complaints and shows Active has been engaged in this unethical and deceptive practice for years. I requested a cancellation of my membership and will be pursuing legal action if it is not honored. This report is intended as a warning to others about Actives registration scam.

      Business Response

      Date: 03/10/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I woke up to a charge on my card for $99.95 and it says from Active network active advantage. I have never even heard of you guys until I realize that my daughter did swim at a community center a couple months ago, but I never authorized a membership with you guys. Not sure why Im being charge $99.95 for a membership not Involved in for enrolling my daughter in a two week swim program At our local community center. Based on the reviews this has happened to multiple people even one person said their credit card company flagged it as fraud.

      Business Response

      Date: 03/10/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/06/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company started charging me in 2020 WITHOUT my consent.. I just noticed a new ***** charge... I will dispute this charge but will NOT stop until I am reimbursed for the 4 years of WIRE FRAUD. This is a ************** If I don't get reimbursed I will make it my life's work to make this company held RESPONSIBLE for wire fraud... Its not about the money but all the people this company scams on a daily basis... I have NEVER used this service, logged into their fake useless site or even knew they existed before today.

      Business Response

      Date: 03/10/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged $99.95! Fraud! Never signed up for this!!!

      Business Response

      Date: 03/07/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a pavilion on 2/2 for my wedding and at the same time was seemingly signed up for an Active membership trial. On 3/4 I was charged $99.95 to my credit card from this company claiming I had chosen to pay for a yearly subscription. This is incorrect because all I agreed to pay for, was my wedding venue. Upon actually going to their website, there is no place to edit my card information that they clearly have stored somewhere in their system. I also did digging online to see that they do this scam to other people as a class action was filed in 2022, but seemingly still are in business.

      Business Response

      Date: 03/05/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was just notified by my bank that a charge of $99.95 was charged to my card from *******. I've never heard of, nor do I know what this charge is for. I would like this taken off immediately and refunded. It is ridiculous that this company IS STILL doing this after being sued for it.

      Business Response

      Date: 03/05/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 03/05/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this company at **** ***** *********************************** charged me $99.95 and i have NO idea who this is. i am disputing it thru my bank

      Business Response

      Date: 03/03/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 03/04/2025

      I am rejecting this response because:   i have no idea who they are, why would i go to their website???  no thank you i will not be scammed

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a subscription i never signed up for or authorized.

      Business Response

      Date: 02/28/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 02/28/2025

      I have reviewed the business response and accept this resolution. 

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

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