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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,022 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a charge for $89.95 on my account that I did not authorize. I signed up for a bubble run in *******, ** and have been charged this and dont know why. I would just like to be refunded and taken off any future charges.

      Business Response

      Date: 05/25/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an $85.95 charge to my checking account. I have never signed to any membership for "Act". Not even close to one!!! It seems this charge is really often from all the previous complaints. This is really frustrating you guys do this, without any consent.

      Business Response

      Date: 05/25/2023

      We apologize for the inconvenience.  A case ******** was opened for your issue, please check our agents response and reply to resolve this issue. If you have any further questions, please dont hesitate to reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a random charge for $89.95 from a random company. Looked it up and it was Active Network, unsure anything about this company but I would like a refund and cancel any future charges.

      Business Response

      Date: 04/17/2023

      We apologize for the inconvenience. Please provide us your email address so that we could resolve this issue for you soon. If you have any further questions, please dont hesitate to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $115 on my $350 race entry for an active network race. I broke my foot and cannot participate. Their policy is to refund without games. I applied for a refund and my race entry was canceled immediately. But on the refund page, it said ERROR. I inquired why to their support email and was told, they tried to issue it, but my bank rejected it. They send a blurry screen grab without any indication or clear information - it has vendor numbers and no account information. I contacted my bank and they said no attempt was made to issue a refund and that usually they do not reject people trying to put money into an account. When I went back to email support, they keep playing games saying that they will send it to the "relate" team to investigate.

      Business Response

      Date: 04/17/2023

      We sincerely apologize for the inconvenience.  Please reply to your case ******** to resolve this issue. If you have any further questions, please dont hesitate to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a fraudulent charge for a membership for $89.95 from Active Health from 4/11. The charge was out of ******. I have no idea who this company is or why they were able to charge me. I plan to call my bank in the morning to file a formal complaint and seek an investigation. How could so many people be impacted by this companys clear attempt at charging people for items not purchased or acquired.*********************

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 04/14/2023

      I never had access to an App or tool that would have presented an opt in button. This is blatant fraud. It should be noted that this companys ultimate parent company should also be reviewed for permitting this type of scamming and stealing of private banking card details. There is no reasonable scenario in which I would have interacted or engaged with this platforms App and shared my information to be charged. Additionally, there are multiple violations of consumer privacy at the state and federal level that have occurred. This is the same type of activity seen by non-business, foreign actors who are caught stealing numbers and submitting charges to see if they can get away with it. Simply reviewing this companys history of fraudulent claims, lawsuits, embezzlement and more is enough to bring cause for this company to be shuttered and hefty fines to be levied at the parent company. I will be appropriately reporting this beyond this forum to the **** state attorney general and my congressional representatives. This illegal activity is unacceptable and I do not consent to accept the companys false statements in reply to my complaint. To that end I have had my bank flag this company as a bad business actor who perpetrates consumer fraud knowingly and without remorse.

      *********************

      Customer Answer

      Date: 04/17/2023

      I am rejecting this response because:   

      I never had access to an App or tool that would have presented an opt in button. This is blatant fraud. It should be noted that this companys ultimate parent company should also be reviewed for permitting this type of scamming and stealing of private banking card details. There is no reasonable scenario in which I would have interacted or engaged with this platforms App and shared my information to be charged. Additionally, there are multiple violations of consumer privacy at the state and federal level that have occurred. This is the same type of activity seen by non-business, foreign actors who are caught stealing numbers and submitting charges to see if they can get away with it. Simply reviewing this companys history of fraudulent claims, lawsuits, embezzlement and more is enough to bring cause for this company to be shuttered and hefty fines to be levied at the parent company. I will be appropriately reporting this beyond this forum to the **** state attorney general and my congressional representatives. This illegal activity is unacceptable and I do not consent to accept the companys false statements in reply to my complaint. To that end I have had my bank flag this company as a bad business actor who perpetrates consumer fraud knowingly and without remorse.

      *********************

    • Initial Complaint

      Date:04/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got charged $89.95 for something I did not agree to. I never authorized this charge. I see that this has been happening a lot with others as well. Something needs to be corrected and I expect a full refund!

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 04/14/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few days ago I was charged $89.95 for ACTIVE. I signed up for a 5k but there was nowhere for me to opt out of signing up for ACTIVE. I did not want or consent to them taking my money, this is fraud as there was no where that told me I was signing up for these services, which I had no need for and I would like to be reimbursed the full amount.

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 11, I saw a charge on bank account for ********************** for $89.95. I did not know what that charge was and I searched my email to see if I had signed up for something and forgot about it. It turns out, I had to pay my dog park fee using their website back in January 2021, and in doing so the company signed me up, unknowingly, for a membership with them. According to the website, the membership is a 30 day free trial and if nothing is done the membership will continue. I did not know I was being signed up for a membership until I saw the charge on my account. I have opened a case with the company requesting a refund, but I have not heard back.I searched to see if anyone else has had this issue, and I found a TikTok of a woman saying she used the website to sign up for a marathon and the company did a similar thing to her - signing her up unknowingly for a membership.

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience.  A case ******** was opened for your issue, please check our agents response and reply to resolve this issue. If you have any further questions, please dont hesitate to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an unauthorized charge from Active Advantage today for $89.95 Says that it automatic renewal of Active Advantage Membership 1 Year Membership after the free trial has expired. I don't even have record of me signing up for a free trial. This is a very sneaky and dishonest business practice When trying to reach them via phone - the phone just rings twice and then hangs up Call: ************

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I noticed a charge for Active Advantage on my account. I am not sure how your company received my credit card information and charged me for two years of memberships, but I am extremely unhappy. I canceled the membership immediately upon seeing the charge on my account, but I want a refund of my fee paid on 4/11/2023 and 4/11/2022. I did not authorize a purchase for either year, so I am not sure how you obtained my information. I cannot see where to even remove my payment information that I did not provide to you to begin with. This information seems to have been skimmed through shady practices by partnering with a local sports league. I had to create an account after googling the charge. I have tried calling every number and emailed your office without resolution. Since I did not authorize these charges, I need a refund for unauthorized and unused both charges. I never accessed the account or knew it existed until today.

      Customer Answer

      Date: 04/13/2023

      I have made attempts to call and email the company without a reply within one business day, as posted on their website. 

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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