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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,023 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was drafted $89.95 from my checking account for a purchase I did not make or agree to. I have never heard of Active Network and certainly did not sign up for any of their services. I would like my account credited and my information deleted as soon as possible.

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience.  A case ******** was opened for your issue, please check our agents response and reply to resolve this issue. If you have any further questions, please dont hesitate to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company billed me ***** and I have no idea why. I did not sign up for a service with them so I cannot even figure out how to contact to cancel. I dont appreciate this and I want a refund

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience.  A case ******** was opened for your issue, please check our agents response and reply to resolve this issue. If you have any further questions, please dont hesitate to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an event and paid the entry fee for it. However, I was unknowing and fraudulently charged an annual fee to my credit card.

      Business Response

      Date: 04/14/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charge of $89.95 to my account (transaction #*************** from this mystery account of "ACT ****** **". I did not sign up for any annual services. The company is making it extremely difficult to contact them in order to get a refund. When you call their phone number, it immediately says they don't have enough workforce and to email them, but they don't provide an email address.

      Business Response

      Date: 04/13/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of fraud April 6th. My bank account was charged ***** without my knowledge. I dont know who this company is or what they do. I have contacted my bank to open a fraud case and to put a hold on my bank account for worry of more fraud from this company, Active Network. I did email them this evening demanding my information be removed from their system and to refund the full amount. This is unacceptable and creates serious problems and complications when I have to put my account on fraud status. I want this resolved ASAP

      Business Response

      Date: 04/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card was charged on April 6th 2023 in the amount of ***** without any knowledge on my side I have never signed up with this company nor did I give anyone at this company permission to use my bank card. I have contacted my bank and have had fraud alert activated with a dispute of charge and disabled the bank card/account information. I did email the company with the email with my information and charge that took place. I want this resolved ASAP. This is scary and shame on the company

      Business Response

      Date: 04/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was drafted $89.95 from my checking account today for a purchase I did not make or agree to. I had never heard of Active Network and certainly did not sign up for any of their services. It is impossible to get anybody from customer service on the phone - their phone lines are disconnected with a message stating that they are understaffed due to COVID. Upon investigation, it appears that this is a known deceptive practice of requiring a near impossible "opt out" when people are just trying to register for a race. I would like my account credited and my information deleted as soon as possible. The fact that this has apparently been a known business practice for over 20 years is appalling.

      Business Response

      Date: 04/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint earlier with ****** temporary ID but my email was wrong. It was about active advantage charging me ***** without my knowledge and I am requesting a refund.

      Business Response

      Date: 04/11/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** on my debit card today, I contacted my card issuer and reported the charge as fraudulent. I have never heard of this business before today and have no idea what they do. I most certainly did not sign up for anything from this place

      Business Response

      Date: 04/11/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this came from signing up for the muddy princess run in ********* *********. I never signed up for a membership in this active advantage whatever its called and I am being charged $89.95 without my consent. I tried to call the number and it rings, and then hangs up. When I googled active advantage, theres been a ton of lawsuits class action against this company for falsely charging people for memberships.

      Business Response

      Date: 04/07/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 04/07/2023

      I have reviewed the business response and accept this resolution. 

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

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