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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,023 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for summer camps for my children on 2/26/2025 around 11 am. I paid with a credit card and was charged a $112 "service fee" without realizing it. I thought those were credit card service charges, so canceled those immediately (within minutes) and resigned them up and paid with a bank account and were charged a second time for th "service fee". I did not see those charges were nonrefundable until you scroll way down the page. I tried to contact the Active support service, and received the same "sorry, too bad" response. This is definitely a shady business practice with zero remorse. Most business will refund service charges will you cancel the entire order (within minutes). Not to mention I ended up being charged TWICE!

      Business Response

      Date: 02/28/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:02/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is unknowingly charging people for subscriptions they did not sign up for. There is no direct way to a customer service representative and they do not respond to emails.

      Business Response

      Date: 02/27/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 02/27/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a renewal charge for some kind of service that I have never signed up for. Seems to be some sort of scam, no type of contact or invoice or any service provided. Once I noticed it I realized they took out same amount last year. This type of unauthorized withdrawal is unacceptable!

      Business Response

      Date: 02/21/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Active Advantage used predatory tactics to obtain information, including banking information, and charged me $99.95 on 2/18/25 & 2/18/24. I do not recall ever signing up for their services. I was told by ******* I had to contact the company directly. I found this company online and could log into the account; however, it says I have not joined, yet they charged me twice as a member. I phoned them; however, they stated they only take complaints via e-mail at ******************************************** I did email them requesting cancelation and refund but have not received a response.

      Business Response

      Date: 02/20/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged my credit card $99.95 for a product I never ordered. I have never done business with this company

      Business Response

      Date: 02/20/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23, 2024 I paid to participate in a Bubble Run race in **** for February 22, 2025. They charged me $58.00. Then on September 22, 2025, they charged me $99.95 for a subscription I never signed up for. I also have no documentation allowing to be charged this amount or a receipt from the business. My credit card alerted me of a suspicious charge. Then without notice, they changed the date for the race to October 11, 2025. To ensure no additional charges would occur, I had to cancel my credit card and wait for a new one to arrive. I have emailed the business 3 times without any response for a refund. I am not in ****** on October 11 when the race date has changed. This is very disappointing as the last one we participated in had no issues. But now I never want to participate in fear of being scammed in paying for something they do not deliver.

      Business Response

      Date: 02/19/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 02/19/2025

      I am rejecting this response because: Active is not taking accountability for the companies that use their platform that provide false events/products. By contacting the link they provided, they will respond that I will need to contact the company who hosted the event. Please note I have already tried that route a month ago and have not heard a response back. Therefore, if my credit card was charged by Active, I expect this company to be responsible in providing a refund if the company does not respond. As there is no one in ****** or a local representative to speak with, I am unsure how I will receive a refund for an event that is not occurring on the date that was posted. 

    • Initial Complaint

      Date:02/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for an annual membership that is supposed to offer multiple benefits like free socks, a $50 coupon for movies and restaurant, and a recent offer of a $25 gift certificate. I have tried numerous times to use the codes provided for the $50 coupon and $25 coupon but they never work. I then reached out to their support team for help and they've provided new codes that also do not work. After attempting to resolve it with them multiple times, they have told me the manager is working on buying new codes but I have not received a response back yet. The coupon code they offered for the $25 gift certificate also does not work. At this point, I am reporting this company for fraudulent advertising and offer of benefits that they have not provided. Their customer service, while somewhat responsive, has not provided a real solution and makes false claims.

      Business Response

      Date: 02/17/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 02/22/2025

      I have reviewed the business response and accept this resolution. 

      Thank you for your help

    • Initial Complaint

      Date:02/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Recurring charge that I never knowingly signed up for. This is the most recent one, but I also just discovered that I was charged last year for the same amount. I did not ever approve this recurring charge.

      Business Response

      Date: 02/17/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was just notified by my bank that a charge of $99.95 was charged to my card from *******. I've never heard of, nor do I know what this charge is for. I would like this taken off immediately. It is ridiculous that this company IS STILL doing this after being sued for it.

      Business Response

      Date: 01/30/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Tough Mudder ticket for ******** for the 2025 season. Tough Mudder canceled the event and refused to offer a refund of any sort. The stated I could transfer my ticket to another event, but they have no events in the state of ******** and request participants travel to other states. I requested a second time for a refund and was denied. "They stated "as part of our strategy to grown Tough Mudder's reach and impact, we've made the tough choice to streamline our lineup and channel resources into markets where participation is strong, and demand is growing"They are stealing from individuals who booked smaller, less popular states to fund larger metro areas. Unbelievable and incredibly disappointing.

      Business Response

      Date: 01/30/2025

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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