We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Reviews

This profile includes reviews for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ACTIVE Network, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.02

    Average of 123 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • erika E

      Date: 12/08/2023

      Why nothing has bee done about this people??? There is no customer service; they force to email and their reply is a computer virus !We did not approve the charges it must have happened when we registered to Assault Mt ********

    • Shawn T

      Date: 12/06/2023

      Signed me up for a membership that I did NOT consent too! I had to use them for a one time transaction for a marathon and they put me on a membership 30 days later without my consent or being aware of it! ABSOLUTE SCAM!!

    • Royden H

      Date: 12/05/2023

      Much like everyone else here, I was auto signed up for this predatory company twice. I was able to catch it the first time, but missed it the second. This company should be investigated for their predatory approach to getting members.

    • Laura E

      Date: 12/01/2023

      Innocently sign up for a run and get charged for something I didn't want. Scam. Why can they still do this?

    • Allison S

      Date: 11/28/2023

      Thieves. Cancelled event, refuses to issue refund. We are out over 200$ and they wont even respond to a BBB complaint.

    • Lucas O

      Date: 11/02/2023

      I signed up for a Bubble Run (which is a scam in itself) and the sign-up was through Active. They proceeded to charge me $100 for a membership I DID NOT approve. I only used this site to sign up for the run, but they must take your payment info and charge memberships to it as well.

    • Otis C

      Date: 10/27/2023

      This company is associated with the tough Mudder races and issues memberships to participants for $99. Canceling is difficult at best and their website for changing membership details has many broken links. Ive seen multiple emails asking for cancelation and refunds and the disregard my request and respond thanking me for my patronage and explaining their benifits. Total crooks!

    • Mary S

      Date: 10/18/2023

      This company is a fraud! This company is scamming people by enrolling them in a membership and charging them $99. I do not even know what this company is or how they got my information. None of their phone lines work, they state they are unavailable by phone due to workforce restrictions in an automated message. They do not respond to any emails. There should be a lawsuit brought against this company.

    • Er L

      Date: 10/15/2023

      I had a similar experience to those below. I signed my child up for a summer camp with a local small non-profit. I paid for the summer camp through the Active Network system, and then was billed an annual membership fee. This fee was not transparent. I would have not paid $89.95 to sign my child up through an automated system. Using *************** tends to be closer to a $5 transaction fee. If anyone catches this in time, your bank and credit card company will typically reverse charges if you catch it within a certain time period. Unfortunately, I didn't catch it in time. If you feel you were treated unethically, you may want to contact your state consumer protection regulators.

    • Emily W

      Date: 10/10/2023

      Apparently they have an add on Florida State Parks Reserve America site. I have been an unknowing member for 3 years thinking it was a scam with very vague emails. I had another account created this year in May but caught the free trial email and said NO WAY, cancelling immediately. I dont do subscriptions and would have never knowingly signed up for this.

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.