Complaints

This profile includes complaints for Campus Box Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Campus Box Media, LLC

  Dallas, TX 75248-3946

  
• 

  Spirit Stop

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  
• 

  Grassroots

  Fort Worth, TX 76155

  
• 

  Prime time Advertising

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  
• 

  Campus Box

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Campus Box Media/Spirit Stop asked me to sponsor my local high schools football team as a local general contractor. I paid hundreds of dollars for shirts to be handed out at football games as well as other promotional promises. I was then contacted again to sponsor the breast cancer awareness games and said that my second payment would be donated to breast cancer awareness. Again, I was promised special pink shirts to be handed out during a specific football game this season and also advertising etc. Both of my daughters, my wife and I have gone to every game and there wasnt a single shirt in sight. No one has heard about it. I am asking for my money back or I will be speaking to my legal council and pursuing in court for not only the amount I paid for services not rendered, but all legal fees and damages.

  

  Business Response

  Date: 03/07/2025

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box Media, I would like to address the complaint letter we received on 10/19/2024 in-regards to Mr. ***** ****.
  
  We have spoken to the Mr. **** and have come to an agreement and have refunded his accounts.
  
  We again apologize for any inconvenience to Mr.***** **** and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  
  

• Initial Complaint

  Date:10/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer# ********* On Wednesday, September 4, 2024, we were approached via phone by ***** **********, a sales associate from Campus Box, regarding a sponsorship and advertising opportunity with **********************. After discussing it, my husband and I agreed that supporting our local school sports team would be a great way to promote our new business, which is less than a year old. We opted for the premium package that included t-shirts, coupon flyers, and geo-location advertising, along with an extra charge for colored shirts instead of standard white ones. ***** was very accommodating and promptly prepared our package, processing our payment of $1,798.97. She assured us that someone would contact us the next day to finalize our logo for the T-shirts and coupon flyers. However, the following day passed without any communication from the company, and we did not receive any updates until September 27, when we finally received the proof. It is important to note that we had not been consulted regarding the logo prior to this. I had been attempting to reach the company with several questions that soon turned into concerns. I sent emails to customer service on September 24, 26, and 30 and left voicemails each time. I also requested ******, who sent us the proofs, have customer service contact me. She did forward my request, as I received an email from ******** ****** on October 2. I promptly replied, asking for a phone call from customer service and followed up with another email on October 8. Unfortunately, I have yet to receive any response, either by phone or email. Given the complete lack of customer service and disregard for their clients, I am now requesting a full refund. It feels as though they have taken our money and disappeared. The phone number we listed and what Campus Box has is a working number along with an active email address.

  Customer Answer

  Date: 10/30/2024

  Campus Box has reached out to me, I'm sure thanks to the BBB, and we have resolved the issue. They did give me a full refund. Thank you. I would like to close this case. 

  

  Business Response

  Date: 11/06/2024

  
  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 10/14/24 in-regards to Ms. **** *********.
  
  I have spoken to Ms. ********** and she is satisfied with the outcome of this complaint.
  
  We again apologize for any inconvenience to Ms.**** ********* and your office
  
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  ************

  Customer Answer

  Date: 11/06/2024

  I have reviewed the business response and accept this resolution. ***** reached out to me about the situation and helped me get a full refund. I thank her so very much!!

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Campus Media called me in spring 2024 to ask if I wanted them to make marketing supplies for me to have them used as give aways at the ***********************. They sent me a sample of a water bottle with my logo. I said great. I get a phone call from *********************** Booster saying they do not work with Campus Box, they are scamming local businesses to pay them money and no one ever sees the marketing product they promise. They said they were calling all the businesses who said they got a call from them and did business with them. They put through 2 charges in the spring. I called them in August, emailed them in August and have continued to call and email and I am not able to get a person. They just charged me again yesterday. I have my credit card disputing all the charges, but I am not sure I will be able to get it all back. They are a terrible scamming company. A local construction company said they scammed them for 5 years and they are suing them.

  Customer Answer

  Date: 10/08/2024

  I would like a refund for the amount they charged my Credit Card in March for $442.49. I have disputed the other charges with my credit card company and should be reimbursed for the other 2 charged of that same amount. They said they should be able to reverse the charges considering they never did the marketing they had promised.  

  Customer Answer

  Date: 10/29/2024

  ********************** ***** said the March amount of $442.49 will not be refunded because it is too far back to give me a refund. I am still working on the other charges. This Campus Box company needs to give me a refund for all the charges. I am disappointed my ******************* has no recourse for this March amount and hopefully will be able to help me with the other charges. Campus box needs to give me a full refund.

  

  Business Response

  Date: 12/04/2024

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I like to address the complaint letter we received on 10/2/24 in-regards to ***** ******.
  
  I have reached out to Ms. ****** and was unable to reach her, I have left messages and have not heard back.  After reviewing Ms. ******* account, we are refunding the final amount paid $439.99.  If Ms. ****** would like to discuss further, she can email me at ********************************* or contact me on the phone number I left on her voicemail.
  
  We again apologize for any inconvenience to Ms. ***** ****** and your office.
  
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  ************

  Customer Answer

  Date: 12/06/2024

  I am rejecting this response because:   They did call me and I spoke to them and then they said they had to talk to their superior before offering my money back. I am not going to remove this complaint until they actually pay me the amount. I will email them since there is finally a definitive email to contact. Thank you. ***** ******

  

  Business Response

  Date: 01/15/2025

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I like to address the complaint letter we received on 10/2/24 in-regards to ***** ******.
  
  We have spoken to the Ms. ****** and have come to an agreement and have refunded her account.
  
  We again apologize for any inconvenience to Ms. ***** ****** and your office.
  
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager
  ************

  Customer Answer

  Date: 01/17/2025

  I have reviewed the business response and accept this resolution. They have refunded me my money and I am satisfied and happy to close this dispute. Thank you,

  ***** ******

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CampusBox reached out to us stating they were working with ************************ for sponsorships. We proudly agreed to sponsor and paid for the package. However, After visiting games at ************ we quickly realized that nothing we had paid for was being honored. SO having the principle as a personal friend we reach out and asked why this wasn't being done. To Cypress surprise they knew nothing of such agreement with CampusBox. We have requested to speak to someone in management to avail. We have requested the contact name and information of who they spoke with at Cypress High and to this date have no solution to this issue. Cypress did receive the bottles but nothing else nor has anyone from campus box been in contact with Cypress High. I have included the invoice with description of product/services as well as email thread between cypress high & Campusbox as well as us requesting a solution.

  

  Business Response

  Date: 11/20/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 9/16/2024 in-regards to ****** ****** with Poseidon Roofing.
  
  
  Due to the misunderstanding between our office and Ms. ****** ******, we have tracked the items that were shipped to the high school, and they were delivered on 8/14/2024 at 11:34am.  Campus Box Media contacts the *********** for approval prior to contacting the community and they understand what they are supposed to do with all the items that are sent to them.  I have attached the tracking detail for your items that was shipped to the high school.  The school advised "items where Distribution was done during football games. Basketball will be soon starting; PA was done Usually during timeouts half time." Advised customer.
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer.
  
  We again apologize for any inconvenience to Mr. ****** ****** with Poseidon Roofing and your office.
  
  
  Sincerely,
  Customer Relations Manager
  ************

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:05/08/24 Payment Amount: $1049.99 I was contacted by this company to help sponsor our local football team. After multiple calls I decided on a package and paid them $1049.99 for things such as banners, announcements, cups, tickets, etc. I received a package shortly after showing what I will see at the game. A few months later football season started. I showed up in hopes to see my business on the board and tickets. Come to found out none of that was there and my business was no where to be seen or heard at the field. Im very disappointed and this is a huge scam. Its sad that companys do this. *** contacted them about this matter and they wont take any of my calls and have my phone blocked. I emailed them to give them a chance to refund me but I havent heard anything from them. I didnt want to do this, but I will be taking legal action against this company to get my money back and also in hopes of having this company shut down. What they are doing is not okay. After seeing other peoples comments that have the same issue, it gave me the idea that I need to help put a stop to this scam. Thus I will be seeing them in court very soon.

  

  Business Response

  Date: 09/10/2024

  
  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 9/6/24 in-regards to *********************.
  
  I have reached out to ************** and was unable to leave a message on his phone.  After reviewing ************** account, I show he has only made 1 payment of $100.00, ************** items were shipped to the school.  I have attached the payment history for review.  If ************** would like to discuss further, he can email me at ********************************* , then we can possibly setup a time to talk.
  
  We again apologize for any inconvenience to ************************ and your office.
  
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July I was contacted by campus box media to advertise at my local high school football game. The $2,499 package included announcement, banner, social media shoutouts, 2000 coupons and 440 water bottles. I arrived at the first football game of the season on Friday night to learn the entire thing was a scam. After speaking with the school they had never even heard of this company. Not only did you steal my money but that money was to go to our local school.

  Customer Answer

  Date: 09/04/2024

  In July I was contacted by campus box media to advertise at my local high school football game. The $2,499 package included announcement, banner, social media shoutouts, 2000 coupons and 440 water bottles. I arrived at the first football game of the season on Friday night to learn the entire thing was a scam. After speaking with the school they had never even heard of this company. Not only did you steal my money but that money was to go to our local school.

  
  

  

  Business Response

  Date: 09/26/2024

  RE: Case#********
  
  RE: ******* **** with Sanctuary Security
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received in 9/3/2024 for Ms. ******* ****.
  
   We reached out to Ms. **** in regard to her concerns on the school not receiving the items and not being distributed.  We contacted the person that we originally setup with Ms. ******** she informed me that she is not the cheer coach any longer,but she is over the spirit team now.  We asked her if she could investigate the sport bottles for Sanctuary Security and see if she could find them. She emailed me and let me know she did find them and that she would start distributing them at the next football (Aledo) game and said she would send pictures so Ms. **** could see them being distributed at the games
  
   ******* items (Bottles and Coupons) were delivered to the school on 8/12/2024 and delivered to the front desk at the high school.  (I have attached the tracking information for her order as well as the **************** for the season).  The school received her items and we emailed proof of execution for the digital impressions marketing her firm (i.e.), the seasonal summary stats for the football season), the company has fulfilled their obligation, ******* received marketing impressions in the community, and thus, we will not be issuing a refund.
  
  We are willing to comp an order for the next season or any additional items we can offer you for your business or the school
  
  We again apologize for any inconvenience to Ms. ******* **** and your office.
  
  Sincerely,
  Customer Relations

  Customer Answer

  Date: 09/26/2024

  I am rejecting this response because:   This company is a scam. Since my original complaint I have learned more and more about how much of a scam it is. I have had continued conversation with my school they have no relationship with this company. They pretend to represent the school then only if they get caught mail out the water bottles. The ones they mention that where thrown out at the Aledo game is a lie. In addition they are not social media shout outs as agreed (the only social media shoutout was my school warning the community about campus box office) There are not banners as they advertised and the biggest most important thing is I was told this would go to the school to support the kids the biggest lie of them all. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is advertising to the surrounding community and soliciting donations in the school's name. However, they NEVER give the "sponsorships" or "donations" to the school. They are taking money from community members and making promises that the school will advertise to the community about the paid sponsorships, but the business does not have permission to do so. Again, this is not a benefit to the school, but the community members think it is. The company is falsely advertising and scamming money from the community.

  

  Business Response

  Date: 09/09/2024

  
  
  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box Media, I would like to address the complaint letter we received on 8/16/24 in-regards to *****************************.
  
  We have spoken to the Assistant Superintendent,and the Administrative Assistant and have come to an agreement and have stopped communicating with the community.
  
  We again apologize for any inconvenience to *********************************** and your office.
  
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

  

  Business Response

  Date: 09/09/2024

  Added email communication from Assistant Super

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/7/2024 I was contacted by a *****, claiming she was ***resenting **********************, our local HS and offered a Sports sponsorship package. We recently started a small business and like to help our community, so we agreed. We made the first payment of $575.97 on 5/17 which was to be billed quarterly. First, we received an invoice claiming we had to pay the remaining $2k+ before anything could be done. When I attempted calling *****, the call would not go through. A design *** named ****** reached out regarding our logo so I took the opportunity to ask what was going on. I mentioned ***** with the school and ****** corrected me, said she is with Campus Box Media. This surprised me as ***** 100% said she was WITH Winnetonka. I disregarded it as a miscommunication, ****** said shed made a mistake and as ***** was her supervisor, she would fix the invoice. I didnt receive a corrected invoice and tried calling all 7 phone numbers I have for Campus Box Media - NONE would go through, they all play a recording stating Thanks for the call. Configure your numbers voice URL to complete this call. Let us know if we can help you in any way during your development in a watery, distorted voice. I completely put it out of my mind, thinking surely someone would call back. No one did. My second payment scheduled for 8/15/24 did not go through as I had to get a new card after fraud ($98 in DoorDash, $178 for photog equipment, & $74 for something called ************ all conveniently spent 5/20, THREE DAYS after I paid this company), so I tried calling them again. Same ****************** ph # is disconnected. I called the school - the school AND the district have no record of dealing with Campus Box and had no idea what I was talking about. This company should be shut down for defrauding the backbone of America - small businesses. I want a full refund and assurance that, after what looks like hundreds of complaints, this company is terminated.

  

  Business Response

  Date: 09/09/2024

  
  
  
  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 8/15/2024 from ******** *****.
  
  After looking into the BBB claim, the order was cancelled, and ******** has received her money back through a chargeback.
  
  We again apologize for any inconvenience to Ms. ******** ***** and your office.
  
  Sincerely,
             
  ***** *****
  Customer Relations Manager
  ************

  Customer Answer

  Date: 09/09/2024

  I am rejecting this response because:   No refund by chargeback or any other means has been received in my account for the amount paid $575.97 as of 9/9/2024.

  

  Business Response

  Date: 09/27/2024

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the new complaint letter we received on 9/10/2024 from ******** *****.
  
  I contacted Ms. ***** again in regards to the chargeback and explained that as soon as we get the chargeback the bank receives the funds back on that date and mentioned to her that she should follow back up with her bank and asked her to let me know.  I reached out to Ms. ***** on 9/24 and 9/26 and left messages but have not heard back from her yet.
  
  We again apologize for any inconvenience to Ms. ******** ***** and your office.

  Customer Answer

  Date: 10/05/2024

  I am rejecting this response because: I was advised by ******** (my bank) legal department to have no further contact with *** and burden of returned funds was on the entity under investigation. They have the matter logged and *** is to contact ******* regarding all returns/chargebacks they wish to discuss. 

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied and pretending like they did work for and with our local school district and charged us 3300 to sponsor a team. The logo is not correct. No one will ever see it. I reached out to the school this morning and was told they have nothing to do with this place. It's a scam.

  

  Business Response

  Date: 11/18/2024

  
  
  RE: Case#******** & 21936819
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 7/3/24 in-regards to Ms. ****** ********** & Mr. ****** ***.
  
  I have spoken to Ms. *********** and she said everything has been taken care of on both complaints.
  
  We again apologize for any inconvenience to Ms.****** *********** Mr. ****** *** and your office
  
  
  Sincerely,
  
  Customer Relations Manager
  ************

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of this year , ***** ***** called me from Campus Box LLC about our Dairy Queen buying their football season advertising package. I understood we would be exclusive to this advertising. I asked if we were the only ones and she said yes. I don't remember my exact words but that was my understanding. Her sales pitch had me believing we were the ONLY ones. However, upon talking with the billing department when they called to get the next payment they said some things that didn't ring true. I questioned them further and found that they had several advertisers and one of them was ********** I called for ***** because this was NOT what she said would happen. She denied saying we were exclusive but if my memory and the memory of our bookkeeper who heard the whole conversation she used that very word. Nevertheless, she implied we would be exclusive. I said i wanted our money back since we were not told the truth. at this point i called and left messages 7 times with no response. Only when I threatened to call the BBB did they call me back. Finally someone said i could have a refund. It took a long time but when they did refund it was not for the full amount. I paid them a total of $575.00 and they refunded $459.98. I want a full refund. Therefore, they still owe $115.02.

  

  Business Response

  Date: 12/05/2024

  
  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I like to address the complaint letter we received on 11/1/24 in-regards to ****** *******.
  
  Our review process includes listening to the recorded sales calls, and it did not say anything about exclusivity.  At the time of the refund was requested we had already started processing the order and we had incurred cost on creating custom artwork and other processing cost. For that reason, we are unable to give a full refund and felt that 80%refund was fair amount considering the cost that we incur.
  
  We again apologize for any inconvenience to Ms. ****** ******* and your office.
  
  
  Sincerely,
  
  Customer Relations Manager
  ************

  Customer Answer

  Date: 12/10/2024

  I am rejecting this response because:   
  Spirit shop stated in their response to BBB they received the complaint 11/1/2024. BBB sent the complaint in July 2024. That in itself should explain my complaint.  My original complaint stands. I was mislead and lied to about their advertising product.  Their practice of getting the customer and the money by saying what needs to be said is what cost them the deal. Any expense incurred is on them because of their misleading sales pitch. I want 100% refund. 
  I do not hold out hope for their practices to change based on all the previous complaints. I should have investigated them before agreeing to anything!