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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 286 locations, listed below.

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    Customer Complaints Summary

    • 498 total complaints in the last 3 years.
    • 218 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/5/25 I placed an online order through and directly on WINGSTOP ONLINE. When my order came in I was missing items. I immediately called and texted the delivery driver within minutes of my food being delivered and had no response. I had to call wingstop numerous times and when I finally got through to wingstop I asked for the manager .The Manager stated her name was ****** , I explained to her I was missing items all she could say is if you want to pick up the missing items I told her after paying delivery fee , service fee , and tipping the driver I shouldnt have to go pick up my missing items .she proceed to then say I personally packed your order (in that case she should of seen I was missing items ). I ask her for her managers name and she said she cannot give that out . I asked for corporates phone number she did not give it to me . I had to repeatedly ask for a refund and I was only asking to refund the missing items . The manager said she would process a refund and I would receive a refund in 3-5 business days. I asked her for the amount and she said she couldnt tell me the amount I would be getting because it was online . The manager lied because I never received a refund . I left numerous feedbacks with my information and yet to receive a contact back.

    • Initial Complaint

      Date:01/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, January 10th 2025 I ordered a $49.38 wing meal from this Wingstop location at 7:10 pm. My order had an estimated wait time of ***** minutes and I received a message at 7:49pm that my order would be delivered at 8:24pm. At 8:51pm. I called them and was left on hold for 39 minutes, never to be answered. At 10:54pm the same night I received a message that my delivery had been canceled and that I needed to reach out to them for more information. There was no refund. The next day, January 11th, I called at 12:31pm asking to be issued a refund for my canceled order. They were clueless as to what I meant and asked me to call back in an hour after they called Door dash. I called back on my friends phone around 2:00pm and they shared they had called but were on hold and I needed to call back again later. I called again at 4:49pm and was answered, immediately put back on hold, and I waited for 38 minutes before driving to this location myself. I watched many employees stand around and was finally greeted by the manager after 10 minutes. He asked my name and replied unenthusiastically after I told him my issue. He informed me that a similar problem was happening with 15 other people. He shared he looks at tickets on a first-come, first-serve basis and there were too many people waiting for orders that weren't ready to refund people for their cancelled orders. He said no one knew what happened the previous night because the manager and the employees from January 10th were not there. The manager tried to belittle my issue by informing me that there were hungry customers waiting for their order right now, and suggested that other customers deserved a refund more than I did because they had spent more money. I filed a dispute with my bank for this charge.

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered food. They charge my card. 25 minutes to get ready. When I arrived for my food they said it would be another hour and a half. Requested refund and they refused to do it. They refused to give me a receipt the order was cancel. The manager was a major a****** and said if he submitted the cancellation it would be 3-5 day if I get a refund at all. Call back in a week if you hadnt received it. They charge my card in seconds and would refund the money in 3-5 if at all. They had about 30 people ahead of me, many requesting refunds. This isnt a way to run a business. Ive been there before with no problems but this manager didnt seem like he cared about being there. Just refund my money and deal with this manager. I would give you his name but he refused to give it to me.

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/30, I ordered over $100 worth of food from the Wingstop website. The order came from the location on S. 71st. The order was delivered. When my food arrived, 20 wings were missing. That is a lot of food to be missing. When I called the Wingstop at that location, no one would answer the phone. I was on the phone for 30 mins and still no answer. I had to call numerous other Wingstop restaurants to see what can be done about this. I finally got ahold of someone at the restaurant on S. 71st. St. that night and I was promised a refund. It is 1/8/25 and still no refund. If no one answers the phone at the restaurant, how does the restaurant know if they messed up an order? How are they informed? Why do we prepay for our food, get shorted a lot of food, and then the restaurant is unaccountable? Please look into this matter as I feel like I'm being lied to about the refund. I do not know of a refund that takes over 5 days to get. I can't call the restaurant because they don't answer the phone.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got the wrong food to our order. I returned the wrong order. I asked for a refund and was told by ******* that I can't get a refund because the order was right. That was at 745pm that night. She was rude an argumentative. Mistakes happen just please give me my refund.

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son placed an order for delivery from Wingstop. Wingstop accepted his order, debited his account, and then notified my son that the store was closed. My son did not receive his order. The following day, he went to Wingstop to retrieve his order or get a refund, and the employee he talked to refused both.

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This incident occurred on 12/31/2025. This is in regards to a Wingstop location at *******************************. My order number was #**********. The order total was $24.95. I placed an order for this location at 7:07pm. The app notified my that the order will be ready between 7:50-7:55. I arrived at 7:55pm to retrieve my order. When I arrived, I noticed that there was a line of 30+ customers in the restaurant. I attempted to get an employee for assistance but they ignored me and other customers. I began asking around and other customers complained that they had been waiting hours for their order and that the employees are not getting orders out. I stood in the restaurant for two hours without getting my food, nor even the common courtesy to tell us any estimated wait time. Not only that, but there was a young curly haired employee that was taking bribes from multiple customers to push their orders ahead. The only way they even got his attention was nearly grabbing him out of the kitchen area. One of the ladies said her pickup time was 8:30 and somehow magically after giving him $20 that he slid in his back pocket her order came out immediately. When we called the young man out on this he said "I don't know what ya'll are talking about." and then proceeded to hide back in the kitchen once more. I eventually left as it was clear I was not getting food. I was not given the option of a refund nor any updates on my order and whether or not it would be fulfilled. I was completely and utterly scammed. This business needs to be terminated, at the very least that employee. This is unacceptable.

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a online order for pickup on Christmas eve. They made the incorrect order and they wouldn't fix it. They said they would charge me to fix it. I want my money back. I want a full refund

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spoke with a manager (********) at ****************************************************************, regarding an order of fries with my order. I was charged ***** bucks for an order that did not include fries. When I spoke to the cashier that took my order, I told her that I wanted fries, and she stated she did not hear me. I will be filing a complaint with the ****, regarding this matter. It's not about the fries, it's about the inconvenience, and orders not being taken correctly.

    • Initial Complaint

      Date:01/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/01/2025 ,$37.17. Subject: Complaint Regarding Cold Food and Delayed Order Dear Wingstop Customer Service,I am writing to express my dissatisfaction with my recent experience at your [location name] on [date]. My order, which was scheduled to be ready at 7:01 PM, was not ready until 7:45 PM. To make matters worse, the food quality was subpar.The center of the Cajun corn was cold, as if it had just come out of the refrigerator, and the fries were also cold, indicating they might not have been cooked all the way through. The Lemon Pepper Wings was not fried well and it was not a good quality of dry rub. This was extremely disappointing, as I expected a much higher standard of quality and service. Even my 16 yr old daughter stated that the WingStop in ********** Va quality was better. She talked about trying this new location but it was a complete let down. I hope you can address this issue, as it was not the experience I expect from Wingstop.Thank you for your attention to this matter. I look forward to hearing from you regarding how this will be resolved.Sincerely,****** ******* Online Order Number: **********

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

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