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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 286 locations, listed below.

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    Customer Complaints Summary

    • 498 total complaints in the last 3 years.
    • 218 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 31, 2024, I placed an online order for pick up at the ***************************************** location. I placed the order at approximately 7:50pm and was given a time frame of ***** minutes for pick up. I arrived at approximately 8:10pm and was told the order was not ready. I waited 25 more minutes and was told the order hadn't even been started and would be another hour before being ready, almost 2 hours in total from the time the order was placed. I requested a cancellation of the order and refund. The employee told me the refund would have to be issued by the district manager, as they had no way to refund online orders.I waited about a week and still had no refund. On August 10th or 11th, I visited the location and spoke with the ** of the store. He stated he would have to send the information again. I again waited for the refund, which I didn't receive as of August 22nd. I have made numerous phone calls regarding this and attempted to reach out directly to the district manager via another location and not one time have I received any response. I am told by the phone customer service representatives that they send messages out for contact to be made, but it seems that is not happening or my inquiries are being ignored. Below are the dates of contact with either the store or customer service ********/** (or **/***: Spoke with ** at store 08/22/24: Spoke with ******, phone CSR 08/27/24: Spoke with ******, phone CSR 08/30/24: Spoke with ****, phone CSR 09/11/24: Spoke with ********, phone CSR 09/11/24: Spoke with ***** (I believe), manager at ************ location, provided my contact info for DM to call me back, never received callback.I am due this refund, as I never received the items.
    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did an online order on December 16 at 3:00pm. I walked in the store to pick up my order at 3:20pm. I had to be at work at 4:00. These workers just watched me stand there after asking me my name for my online order and didnt attempt to make my order until 3:40. I walked out that store at 3:50 causing me to be late for work. I would NOT HAVE WAITED IF I HAD ANOTHER CHOICE FOR LUNCH AT WORK since I was now constricted to time. The only thing I was offered was a free drink. How insulting. I watched people walk in and place orders and walk out before me. The reason I came to the BBB is because I have requested a full refund since I was LATE FOR WORK and this business has ignored me on 4 occasions! How are you accepting online orders and promising a time ***** mins when I waited an hour!!! How unacceptable! This order should have been free with no request!!!
    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Wingstop to ask about a promotion for 5 free wings and ******* answered when I asked she laughed and said Wingstop dont give give free anything and she been there a year. She started talking very rude aggressive and unprofessional then hung up the phone. When I walked i to Wingstop I told her I needed to speak to her manager because she is rude and unprofessional plus she hung up the phone after I asked to speak to her manager. ****** said he is the general manager and he did not answer any of my concerns did not apologize or even acknowledge that her behavior is unacceptable he just wanted me to leave. While I was in there getting my drinks ******* was yelling being very passive aggressive and happy that was unsatisfied with how I was treated and her manager allows her to treat their customers how I was treated today. I would like to speak with corporate about what happened today. I dont have to spend my money at Wingstop I choose to and the way I was treated today my family and I will spend our money else where.
    • Initial Complaint

      Date:12/21/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When ordering online , Wingstop will say your payment method is declined in error message , but it charges your card . I called the store and they said they never received my order and people call everyday with the same complaint . So now they charged me 27$ but didnt get my order and since it is pending they said it will take at least ************************************************************* order to get my food I had to call and place an order over the phone and have to pay again .
    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/16/2024 at 7:10pm, I placed An online order for $28.08 at the Wingstop located in ************, **. Once the order was placed I was given an estimated wait time of ***** minutes. At approximately 8:10pm I went Into the location and was told my food was in line, so I sat down with the other 15 people waiting. I waited For 30 minutes before asking the employee how much longer my food would be, and I was Told another 30 minutes. Which would be 2 hours after I ordered The food and an hour longer than the estimated time. I was told they did not have a manager in the store at that time so they would not be able to do a refund at the time and to call back. My husband and I have Reached out many times for a refund and have continuously been told they did not have anyone there to process or approve a refund. I would really like to have the money returned since I did Not receive my order.
    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello , Im ******* and I want to report my local wing stop ! Its located on ************************************************************************************** I go to this wing stop every weekend since they open but only the first month was good crevice ! They always seem to be playing in the kitchen and do not care of the costumers waiting ! Sometimes the wait is up to ******************************** Friday! Most of the time they dont have orders or people waiting I front of me ! They seem not to care for the costumers waiting! I sped mostly $47 every weekend with the 30 pc with fries and carrots
    • Initial Complaint

      Date:12/14/2024

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 9 2024 I made an order via the ****** app. Must've had a glitch as the order was placed to a restaurant not within the radius of my home. I tried to call and cancel the order but the local restaurant phone number was disconnected. I called corporate number after 8 attempts to reach the restaurant. I was told I would receive a resolution within 4 days. 4 days past and my card was still charged for food I didn't receive. I want my refund.
    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 30, 2024 I placed an online order for Wingstop. I live in ****** I went to the Euclid Wingstop and found out my order was at ************ Wingstop. It was bad out and I was not driving across town to get food. The lady at the ***************** told me to call them and cancel my order and ask for a refund. I called all night, the next day and the day after and nobody answers as a matter of fact a message comes on and than the phone hangs up. I reached out to the Wingstop Corporate three times already to no avail. I just want my $30.42
    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec ****** I placed an online order at Wingstops ******* blvd location in , ********, ********. I arrived to pick up my food after the estimated time only to be promptly assaulted by staff and refused my food. I asked for a refund and was told it would be given to me online I already knew that was a lie so I requested proof of a refund with my receipt but they refused to show me proof. It has now been two weeks and I have contacted corporate multiple times about my refund . Speaking with them again 2 days ago making that the 4th time only for them to tell me that the last agent didnt enter my information right and thats why I hadnt heard back from the escalation team. I spent my hard earned money on food that I DID NOT RECIEVE. Youd think this would be a simple request and I would get a swift refund to avoid me potentially pressing charges but no they dont even bother . This needs to be rectified immediately. THEY STOLE MY MONEY
    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September ******* I placed an order on-line. The money was taken from my account, when i arrived at the store I was told nothing came over their computer. I have been trying to receive my $13 for almost 3 months. I keep getting told ****-district manager would reach out to me. I have even asked for a corporate number (told to look up) I just want what is rightfully mine

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