Business Profile

Property Management

Olympus Property

Complaints

This profile includes complaints for Olympus Property's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have received 5 incorrect invoices upon move out. I have requested the dates be changed on the most recent copy of our final invoice to reflect the correct dates for move out (12.23.23) & our notice (09.28.23). We did NOT violate, alter, or break our lease. We gave a proper notice, turned in all required items, paid for the year, & left by 12.23.23, as required in our executed lease agreement. We have provided the email chains, pictures, and other supporting documents to substantiate our claims. ******************. Manager, claimed they placed an abandonment notice on our unit, which should have never been done. I don't appreciate her fabricating different charges every time I emailed back. According to ******, they did not have record of our notice & claimed they did not receive our keys, so they did not know we moved out. This resulted in their move out date 12.29.23, which is incorrect. I have forwarded her our notice & correspondence that would clear up this issue, which seems to have been disregarded. I requested their corresponding documents to compare, but have yet to receive anything. The Property ************************, told me they could not change the dates on the invoice & told me to just use her email as proof we did not break the lease. This lazy way of doing business is exactly the kind of behavior that perpetuates mistakes of this nature. The abandonment notice has yet to be addressed by either member of management. Please note the 2 times I was able to speak to someone from the office (1/4/24 & 1/6/24), there was no mention of this. In fact, I was told they had no record of me, all previous management was fired & they didn't transfer records prior to acquiring the previous company. This issue is going on two months now, I feel like this is not an unreasonable request to have the correct dates on our invoice in order to prevent any further confusion on this matter. I will be happy to forward any additional documents upon request.
Business Response
Date: 03/01/2024
Hello ******,
We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.
Thank you,
Olympus Property
Customer Answer
Date: 03/05/2024
Complaint: 21257889

I am rejecting this response because:
I have reached out to the billing department multiple times. The latest being February 21, 2024 and today March 5, 2024. We have yet to receive a response from them. I have also reached back out to the Assistant Manager, *****************************, on February 21, 2024 and was told a new invoice has been sent to billing. However, our account balance is still incorrect and there has been no update from the company. I sent an email today, March 5, 2024 to the Assistant Manager, *****************************, asking for an update and never received a response. My husband also sent an email on February 22, 2024 to the billing department and never received a response from them either. I am concerned with the lack of communication not only to me, but within their own company as well.

***************
Business Response
Date: 03/08/2024
Hello ******,

We have re-sent the *** to central billing several times reflecting the correct balance due, however, they have not updated the balance due on their end. We have reached out to them again, requesting the balance be updated on their end as soon as possible.

***************************
Business Manager, Coronado on Briarwood
O - **************
E - ***********************************************
A - 6000 Briarwood Ave ******* ** *****
Customer Answer
Date: 03/13/2024
Complaint: 21257889

I am rejecting this response because: Issue is still not resolved. Although billing updated our balance today, March 13, 2024 they did not attach the proper invoice sent to us by the assistant manager, *****************************, on February 21, 2024. Currently our billing account has 4 incorrect invoices attached with the incorrect move out date. Our billing account should reflect the correct date for move out, which is December 23, 2023 and the proper invoice should be uploaded. I will be happy to pay, once our account is updated and reflecting correct information. I have responded to billing, notifying them of their errors and attached the aforementioned invoice.

***************
Business Response
Date: 03/15/2024
Hello ******,
Another request to Central Billing has been submitted on 03/14/2024 to adjust all records and information.
***************************
Business Manager, Coronado on Briarwood
O - *************
E - ***********************************************
A - 6000 Briarwood Ave ******* ** 79707
Customer Answer
Date: 03/20/2024
Complaint: 21257889

I am rejecting this response because: Billing has yet to update the invoice and I have not received a response from them regarding my refund for December 2023 payment. I was charged for the full month and it should have been prorated until the 23rd of December. I have already sent an email to their billing department requesting all communication be in writing only on February 21, 2024. They have yet to respond to my emails once. I emailed the property manager, *****, and assistant manager, ******, on March 18, 2024 asking for update. Waiting on response.

-***************
Business Response
Date: 04/17/2024
Hello ******,
We extend our sincere gratitude for your continued patience as we addressed the issues surrounding your Final Account Statement, move-out charges, and refund. We deeply regret any inconvenience you experienced during your move-out process.
Upon careful review of the details you provided, we identified the discrepancies in the invoices. Our utmost priority was to rectify any errors and misunderstandings promptly.
We are pleased to inform you that the dates of your move-out and notice period have been accurately reflected, and any incorrect charges have been removed. Furthermore, we have processed a refund for the full amount due to you.
Your feedback has been instrumental in guiding our efforts, and we genuinely appreciate your patience and cooperation throughout the resolution process.
As of 4/4/24, we are confident that all issues have been satisfactorily resolved. Please do not hesitate to reach out to our onsite team if you require any further assistance or have additional concerns.
Once again, we thank you for your understanding and cooperation throughout this process.

Respectfully,

*********************;| Regional Manager | Olympus Property
500 ************ Street, Suite 300 | **********, ** 76102
Office: *********************
***************************************** | www.olympusproperty.com
Customer Answer
Date: 04/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Check received.
- ***************
Initial Complaint
Date:11/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are billing me again with another credit agency. They are after me again with the bill that got adjusted . This case was resolved with you with case number ******** in April 2023. I had sent you copies of the payment I made with my bank, which they were claiming I didn't pay. The issue was resolved and according to the bill I have attached that was corrected by ********************************. It doesn't show i owe anything. The last payment for my rent was pro-rated and I paid them **** which they had charged . According the last amount in this invoice, it says they gave me a refund of $322.96. Please help me with this matter and let me know what else is required to send you.
Business Response
Date: 12/04/2023
Hello,
We have been working with **************** to bring her balance to a zero. The collection company has responded, in writing, to confirm that this is resolved. The Business Manager followed up today by reaching out to **************** to confirm on her end.
Thank you,
Olympus Property
Initial Complaint
Date:10/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been living at this Olympus nearly a month now and I pay substantially amount of money to stay here I chose the area because of the safety and quiet place,plus it close to my jobs and for many other positive reasons, I thought, but my stay here has been uncomfortable, annoying, and restless, I have complaint many of times about the my neighbor upstairs constantly throwing things jumping banging things on the floor at this point its to annoy me on purpose, staff have told me they asked him to stop but each time he get louder I guest proving that he wont listen to no one,since staying here I have probably got 10 great nights of sleep. I have been working tired sleeping and frustrated I cant have company over without Being embarrassed and listening to extremely loud noises, I have to inconvenience my life and find another place to stay because of the ignorance of another human being that dont want to follow rules I dont think its fair to me or others to live like this this suppose to be an equal opportunity place but it doesnt feel that way I have tried everything from moving my place around to at least get a good nights rest, but yet this person moves his stuff over me only to make my home miserable I have videos of the noise captured on my phone, he has knocked pictures off my walls etc etc.. this is ridiculous way to live especially in a nice area, I cant understand how this place cant control their tenants knowing we pay 2000$ plus dollars stay safe, comfortable I work hard for a living and I deserve my hard earned money to be appreciated by make my place of living comfortably stable, whats sad part of this story is that grown people cant obey general rules and I feel for the next tenants who stay here because if he want listen now he want listen any other time I hope this get resolved Thank you
Business Response
Date: 10/19/2023
Hello *****,
We have forwarded your concern to the correct parties that oversees the property and will update the portal once I receive feedback.
- Olympus Property
Initial Complaint
Date:08/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented from Olympus Property in *********** in *****, ** from March2022- May 2023 and paid a deposit of $500 and an additional non-refundable pet deposit of $500. We vacated the apartment, leaving it in almost perfect condition, we received a final account ************************ with inflated charges and also charges that should of been taken out of the pet deposit and a charge for an issue that was noted on our move in forms. We sent them a corrected statement detailing why they actually owed us some of our deposit back. We have not received any communication from them since and then today, received a call from a correction agency. I called the company number provided on the account ************************, which I was told that they couldn't help and to call the debt collection agency, I contacted the debt collection agency and they have now noted our dispute with Olympus.
Business Response
Date: 09/01/2023
Hello **********,
We have forwarded your concern to the correct parties that oversee the property, and will update the portal once we receive feedback.
Thank you,
Olympus Property
Customer Answer
Date: 09/01/2023
Complaint: 20503708

I am rejecting this response because: this isn't a response, they are just passing it off.

Regards,

*******************************
Business Response
Date: 09/08/2023
Hello **************,

Thank you for bringing this matter to our attention. We are always sorry to hear that someone is dissatisfied with their experience in our community, including the process of moving to a new home.

We appreciate the opportunity to respond to your concerns and have closely reviewed your Final Account ************************. While we disagree with your assertions, notably any claims of inflated charges, our hope is to amicably resolve this matter.

In a show of good faith, we agree to remove charges related to property damages assessed at the time of your move-out beyond normal wear and tear. Additionally, we agree to charge final utility payments (based on actual use) due through your vacate date,totaling $147.24.

Please note, we have confirmed your account does not show an Animal Deposit was made. Your account only reflects a security deposit of $500 (pursuant to paragraph 4 of your attached lease agreement) and a one-time, nonrefundable fee for all animals in our community.

With these good-faith changes,your revised Final Account ************************ (attached here) now reflects a refund totaling $365.00, which will be mailed to the forwarding address you previously provided. We will also provide updated documentation to the collection agency indicating you no longer owe an outstanding balance.

Accordingly, we believe this matter to be resolved. If you have additional questions or concerns, please dont hesitate to reach out to our team. We are always here to help. Thank you!

Warm Regards,
Olympus Property
Customer Answer
Date: 09/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:08/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am receiving, uncertified, fraudulent, 30 day notice to pay or vacate notices on my door, for failure to pay rent, even though I have paid not not only on time, but early and in full. I am also being charged $125 late fees for rent every month, and having them be reversed, although rent is fully paid not only on time, but early each month.. This is part of the largest issue. I have, in writing, requested a breakdown of supposed owed fees, with documentation. As there seems to be a high turn over in employees, save for one. I've had to file a BBB complaint in the past just to have something simple taken care of. I've still been waiting since October 2022 to have my floors redone due to water damage from a faulty washer, that has had several service requests.
Business Response
Date: 08/21/2023

Hello *****,

We appreciate your patience and value your feedback regarding the concerns you've raised. We have thoroughly reviewed the issues you've outlined in your complaint regarding your rent payments.

While we commend your proactive approach, it's important to note that paying early doesn't always account for all charges that accrue throughout the month. Subsequently, carrying a balance into the next month can lead to the application of late fees and the issuance of a notice to pay or vacate.

Please know that your satisfaction is of utmost importance to us, and we are dedicated to resolving these issues promptly. Our team has been in direct contact regarding these matters, and we have resolved this matter with you to your satisfaction.

Thank you for bringing these concerns to our attention,and we are glad we worked out a resolution to this matter.

Warm Regards,
Olympus Property
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I was renting an apartment in **** falcon landing Blvd, ****, *****, before i left the apartment number **** in 07/15/2023, one week before that date, the cooktop of the kitchen was broken, when i turned on the kitchen, suddenly the cooktop broke, it was nothing on the top an no water, its very obvious if you see the cooktop that it has many years of use, immediately it happened, i went to main office and notified the issue, in any moment i hit the cooktop to cause that damage. Now, the sent me the final statement and they are charging me the amount ****** usd, i am not agree with that, my demand is to be refund that money entirely because i am not be responsible for something that has many years of use and based on my research, is very common that it happens when the kitchen gas had many years of use.
Business Response
Date: 08/02/2023
Hello ****,
We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.
Thank you,
Olympus Property
Business Response
Date: 08/16/2023
Dear ****,

We are sorry you are having an issue with the cooktop charge. Our cooktops are approximately only 8 years old and have a long life expectancy. Electric cooktops break with pressure. Repairs are made or the unit is replaced if there is a malfunction. The damage to this cooktop was not a malfunction.

Sincerely,

Heather

Business Manager
Customer Answer
Date: 08/16/2023
Complaint: 20407786

I am rejecting this response because:

I never put pressure over the top

Regards,

*********************
Business Response
Date: 08/25/2023
Dear ****,

We acknowledge your disagreement with the charges related to the stove's damages. Regrettably, our stance on this matter remains unchanged.

As previously communicated, the damage to the stove resulted from negligence during its use. We acknowledge that accidents can occur, and in light of our conversation on 7/31, we had proposed a payment plan which you had agreed upon.

Please feel free to contact us directly with further questions.

*************************, CAM
Business Manager, Olympus Falcon Landing
O - **************
E *********************************************
A **** Falcon Landing Blvd, **************

Customer Answer
Date: 08/28/2023
Complaint: 20407786

I am rejecting this response because:
i never broke the stove

Regards,

*********************
Initial Complaint
Date:07/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attached a pdf document detailing the circumstances because my explanation slightly exceeds the character limit here.Thank you.********** (*****) *****
Business Response
Date: 08/02/2023
Hello *****,
We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.
Thank you,
Olympus Property
Customer Answer
Date: 08/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I hope to hear back soon.

Thank you for your time.

*********************
Business Response
Date: 08/15/2023
Hi *****,

We are sorry to hear of your situation. The team tried their best to navigate the approval process with the constraints of the rental debt owed. You received the welcome letter with move in information because your application was approved on 5/13/2023, without ****************. The application for **************** was submitted separately on 6/9/23 and the application was denied on 6/13/2023 due to his rental history and credit reflecting a rental debt. I apologize you were not contacted sooner to notify you of the results of the screening.

With that being said, we are willing to refund the application fee and the administration fee that was paid in the amount of $315 (application fee of $65 x2 and administration fee of $250). What is the best forwarding address we can send this refund check to?

Thank you,
Customer Answer
Date: 08/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Customer Answer
Date: 08/21/2023
Complaint: 20392957

I am rejecting this response because:

Regards,

*********************
Customer Answer
Date: 09/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:06/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently signed a 13 month lease April of 2023. I didn't have the best credit or rental history due to a wrongful eviction during COVID-19. However, my eviction was paid off in full which was a plus. I loved the Waterford apartments in ******. These were just bought out my Olympus Property Management. Now , mind you I had been looking for a place for several months with an eviction and cost of living made it very difficult to find. I finally submitted my application with conditions. I of course was expecting a higher security deposit due to my eviction and poor credit score. This was to be expected. The leasing agent contacted me back with the decision to move forward with leasing to me however it came with conditions. I have lived in apartments my entire life and always had some amount in deposit to pay to move in. This company however decided to rent to me but charge me a fee equal to one months rent which was $1850. This was in addition to the $800 admin fee , prorated rent around $600, tax, first months rent , totaling over $4000 all said an done. They explained the $1850 fee was a "risk fee" which is nonrefundable. Of course the agent was aware of my struggle to find a place and used this and my eviction to their advantage and knew I was desperate to get in a place for my 3 kids and I. I countered offered to make it refundable if in good standing for entire lease and they refused to budge. The fee is over the amount allowed for deposit and is why they call it a "risk fee". It seems unethical to call a fee a different name but still have the fee act as if it was a security deposit. Just seems unethical and of course I signed in desperation to find a place to live. As a single parent I had not choice I needed a roof over my families head. I do understand why I would pay more but do not understand the risk fee being non refundable. I have heard from other residents that this is a common practice for the company.
Business Response
Date: 06/20/2023
Hello ****,
We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.

Thank you,
Olympus Property
Business Response
Date: 07/05/2023
Thank you for expressing your concerns regarding the fees associated with your lease agreement at the Waterford apartments in ******. I understand the frustration and confusion you may have experienced, I would like to provide some clarification on our policies.

We have consistent policies and screening criteria that we apply to all applicants. These criteria help us determine the conditions under which we can approve leases and set appropriate fees.

We take into account various factors, including but not limited to credit scores, rental history, and income, to evaluate each applicant's eligibility. In your case, we approved your lease application.

Regarding the fees you mention, while we understand your desire for it to be refundable, the non-refundable nature of the fee is reflected in the agreement you signed. This fee is not a security deposit. We make this clear to applicants to ensure transparency in our lease terms. While we empathize with your situation, it is crucial to mention that the decision to accept or decline the lease agreement with the associated fees is entirely voluntary.

We value all our residents and strive to create a positive living environment for everyone. If you have any further questions or concerns, please feel free to reach out to me directly at ************. I am here to assist you and address any issues you may have.
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a resident of *********** for a year. I was an exemplary tenants with zero complaints & always paid my rent on time. I left my apartment in perfect condition & have been waiting for my deposit ($1827.10) to be returned for over 6 weeks. In *******, it must be returned within 2 weeks. After countless calls & zero communication from ***********, Im at my **** end. I dont want to get lawyers involved, but Im at that point.
Business Response
Date: 06/20/2023
Hello ********,
We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.
Thank you,
Olympus Property
Business Response
Date: 07/07/2023
Hello ********,

Thank you for bringing your concerns to our attention. After researching your account, the refund was originally processed on 5/6/23. My apologies you have not received the payment. I have stopped pay and reissued your refund check per the forwarding address confirmed on file. We greatly appreciate your patience and allowing us the opportunity to resolve this matter for you. Please reach out with any further questions or concerns.
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was not approved for the apartment at **************** in *******, **. Its been a month and they still have not refunded me my $200 admin fee. Have talked to them twice with excuses why I have not received it and also gave them my new address. Still no address.
Business Response
Date: 06/05/2023
Hello **********,
We have forwarded your concern to the correct parties that oversee the property and will update this portal once we receive feedback.

Thank you,

Olympus Property
Customer Answer
Date: 06/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************************

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