We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Dealers

GameStop, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Reviews

This profile includes reviews for GameStop, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GameStop, Inc. has 1001 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GameStop, Inc.

      625 Westport Pkwy Grapevine, TX 76051-6740

    • GameStop

      8635 Blanding Blvd Jacksonville, FL 32244

    • GameStop

      6331 Roosevelt Boulevard Jacksonville, FL 32244

    • GameStop

      2631 NW 13th St Gainesville, FL 32609

    • GameStop

      755 W Oglethorpe Hwy Hinesville, GA 31313

    Customer Review Ratings

    1.05

    Average of 382 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Chris B.

      Date: 10/06/2022

      Bought game online was shipped to wrong address. Was told we can't refund or replace your state laws don't allow us to. Seems to me they are running a scam to mess up the orders and then oh when you file a claim they denied it and steal your money someone needs to hold them accountable for ripping off customers would be zero stars if I could.

    • James R

      Date: 10/01/2022

      I just got off the phone with *****, and her lead ****** and I can't speak highly enough of them. Both were extremely understanding and professional helping me deal with the nightmare that is CDL Last Mile delivery service. They "lost" an expensive package that's for my 8 year old son's birthday and kept promising (aka lying) that it was scanned and with the driver out for delivery 3 days in a row before finally admitting that it was lost. So now I have an extremely upset son on his actual birthday. Gamestop initiated the investigation paperwork and filed the claim without me having to do barely anything. Also, they are going to overnight the exact items that were lost so that my son will still have presents to open as close to his birthday as possible. Amazing! 10 out of 10 for the way they handled this and also 10 out of 10 for both ***** and ******. They both reflected credit upon themselves and Gamestop as a whole. In my opinion they deserve recognition for their actions and/or a raise at the earliest. Thank you so much ***** and ******, you just made an upset kid's birthday so much better. He's actually smiling and enjoying his big day now! May *** bless the both you and I pray that you continue to prosper.-***** from **

    • Jay A

      Date: 09/26/2022

      My complaint is on their website. They offer as of 9/26/2022, free shipping on when you spend over $49. Okay that's fine. I get my items in my cart, well over $49 and go to checkout and they are charging me $9 for shipping. I suspected that I am getting three different packages because when I place 1 item in my cart that is well over $49 I get the free shipping for it. If this is the case on their website then it is misleading when I couldn't find any information anywhere, where I have to spend money only on certain products to get the free shipping for those products. ie spend $49 plus on games to get free shipping or $49 plus on toys to get free shipping or spend $49 on electronics to get free shipping, but not being able to combine items from all 3 groups to get free shipping.

    • David C

      Date: 09/20/2022

      I ordered a controller with 2 day shipping and have not received it. I have been left on hold for hours and they do. It contact me when I contact them

    • Nathan S

      Date: 09/18/2022

      I pre-ordered the *** 2K 23 *************************** Championship Edition for the memorabilia on July 25th 2022. The game released on September 9th, and I received an item on the 15th of September. I spent $213.98 and waited in anticipation for this item for over a month just to get a GI ************ Eyes replica sword. I tried to call the customer service line and waited on hold for 56 minutes before I gave up. I sent an email and a response never came. I cant get the item ever unless I buy it from a scalper on **** for close to $2000.00. So now Im out and cant even get a response from GameStop online, and have to go to a store to try and get this rectified.

    • Mahmoud A

      Date: 09/14/2022

      Poorest customer service I've encountered since Buy.com but they went out of business. If GameStop fails to improve, eventually folks with stop keeping them alive by investing in them. They need to focus on customer satisfaction. Live Chat feature was removed and customer service line takes over an hour to get anyone on the line. **************** email doesn't respond at all. There is no quality control. It's just a sham company.

    • Jenn H

      Date: 09/13/2022

      They don't have a working way to connect with customer service if there is an issue with your order.I received defective items from GameStop on 9/3 and I tried for a week and a half to get in touch with customer service to figure out how to get them replaced. There is literally no way to get in touch with them to resolve this (or at least not a way they respond to)On September 3rd (the day I got the item), I sent customer service a request through their online customer service form, it said I'd hear back within 24 hours, I still haven't heard back. I also tried chatting (always says "We are not online at the moment") and calling (either wouldn't go through or on hold for an hour with no indication I was even waiting to talk to someone) throughout the week. On 9/9 I sent an email to their customer service. After not hearing back I finally tweeted them. Crickets. I've heard of bad customer service, but have never run into a situation where customer service is non-existent in such a large company.To make matters worse, I was told I qualified for 1 to day shipping before I checked out. It took them 4 days to even ship the item, then it took another 9 days for it to be delivered (this was the speed they purchased, this wasn't a shipping issue). Instead of 1 to days it took 14 days.

    • Michael W

      Date: 09/12/2022

      Purchased several items online, two came damaged. I emailed and called the company with no response. When I called her 800 number I was placed on hold immediately after selecting customer service. Waited over 20 minutes with no response, nothing. No customer service at all, what a shame.

    • Justina R

      Date: 09/09/2022

      One item within the order I placed was never delivered. The statement on the GameStop website about responding to customer inquiries within 24 hours is not true. Chat is not available. Email is not returned. Phone calls are not answered. I called 3 times. Sent 3 emails. GameStop never responded.

    • Derrick H

      Date: 09/09/2022

      Two days I look forward to in the year, the start of the *** season and the release of *** 2k. Game stop did not deliver and failed me, there excuse was shipping. Some people got the game when they where suppose to but others that preordered 2k did not... I was not lucky because my copy didnt get shipped...

    GameStop, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.