Reviews

Review Details

• Review fromRay B

  Date: 09/13/2024

  1 star
  From what I was told today they’re a third party scheduling company that makes appointments for veterans without talking to them then when they call will not reschedule while on the phone. They ask for days you’re not available then they will reschedule for you and mail you out the date in a week or so.
  
  When told those are the dates I’m not available now that can change by the time you send me a new date and we’ll have to do this over again.
  
  I asked if they could reschedule now while I’m on the phone and was told they can’t. I asked for contact information for the clinic and allow me to reschedule? They said they can’t do that.

• Review fromAnthony C

  Date: 08/02/2024

  1 star
  An appointment was scheduled for me for a sleep study on July 18th at a facility. I called the week prior.They told me someone had messed up and was supposed to ask me a set of questions which included if I wanted to do the sleep study at home. They apologized and spent quite some time on the phone while they typed in notes and put in notes about conducting the sleep study at home. They said I called well within time and that a kit would be sent to my house to do the sleep study. They said someone would be contacting me about the kit by phone or email within 24-48 hours. They instructed me not to worry about the appointment and that I do not need to go to it. I never received anything so I contacted VES a 2nd time the following week on possibly Tuesday before the Thursday appointment and followed up. They told me they were putting notes in the system for the sleep study kit and that someone would be contacting me. They told also told me the same thing to not worry about the appointment on the 18th. On July 18th (day of exam) facility called to confirm if I was going to the study. I explained to them the situation and they said no problem. I called again on July 23rd to follow up and was told not to worry and that someone would be calling me and that it would be no issue to still send the kit for a sleep study. While on the phone I rescheduled 1 auditory appointment. I received no contact back from VES.I called VES AGAIN on July 30 or 31st.I spoke with Cameron who stated he had to let a supervisor know to look into the matter further.I received my first call back ever surprisingly from VES on 8/2/24 from Cameron. He stated I would have to put a new claim in with the VA because I had "no showed" my appointment. He told me I did not contact VES until after my appointment on 7/23/24. I explained to him what I had already explained about all the calls and all the notes that were supposed to be in their system. He said the decision was made to proceed with a no show.

• Review fromEric D

  Date: 06/18/2024

  5 stars
  The respect shown to me was unbelievable. The reason for my evaluation was very traumatic to me and Doctor Sisler and the staff were professional and caring.

• Review fromShane A

  Date: 05/29/2024

  1 star
  I’ve had 2 mental health exams through them. Both examiners ignored everything I said and put what they wanted on the exam. They do not care about you or your health. They did not take any of my mental health medical records into account and based the entire exam on their own opinion.

• Review fromjohn d s

  Date: 04/26/2024

  1 star
  terrible..I had a dr's appointment through this sham company...its almost may and no travel pay... when I went to the va medical center in wichita kansas they said they couldnt help..It cost me over 50.00 to go to this appointment which was way out of town where I live in central kansas...they have a stupid policy that says if you call them they put off sending you travel pay 6-8 weeks..and everytime you call they put it off another 4-6 weeks.. they need to be investigated by law enforcement and the sec..I feel they are a scam..
  John d.

• Review fromBo T

  Date: 04/22/2024

  1 star
  This company is disgusting. The complete lack of professionalism is disturbing. During an exam, the if you call it examiner was on there phone and overall demeaning. I do not recommend.VA should stay clear of using this

• Review fromKaren W

  Date: 04/16/2024

  1 star
  This organization declines to provide information on how long it takes to schedule appointments.
  They refused to schedule an appointment, despite daily phone calls.

• Review fromSpencer S

  Date: 04/05/2024

  1 star
  Hands down, the absolute worst company I have ever worked with. I called them to reschedule an appointment because I was moving states, and was acknowledged by the customer service rep on the phone, and was told they would handle it. I then received a confirmation text three weeks later for an appointment 903 miles away from me. After calling them again to inform them that this was untenable, I received a call from a local hospital asking me for my insurance information (which I then discovered was because the VES had scheduled (without informing me) another appointment. I have received zero communication from the VES in regards to these appointments that they have scheduled, and they seem to schedule them whenever and wherever they like, with absolutely no regard for veteran employment status, availability, or physical location.

• Review fromLarry S

  Date: 03/05/2024

  5 stars
  I was pleased with the service I received. The doctor and staff where professional and courteous. The doctor spent time listening and discussing my concerns.

• Review fromKen C

  Date: 03/01/2024

  5 stars
  I was impressed with entire office located in Chesapeake, Va.. They were welcoming and professional. The service exceeded my expectations. The VES Intake Specialist was Iyana and the Nurse Practitioner Provider was Ms. ******. My previous VES visit in Hampton, Va. wasn't nearly as good or even satisfactory.