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Natural Gas Companies
CenterPoint Energy, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for CenterPoint Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 155 Customer Reviews
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Review fromNinfa S
Date: 06/21/2024
1 starNinfa S
Date: 06/21/2024
I have a dmservice order to pick up my gas and lines pulled back my house . I left specific instructions to CALL first to let them access to the property , both times a red tag saying gate is locked . After speaking to a supervisor , Who is extremely rude to me told me he can’t make the person call that they could put it on there, but they can’t make him do it so I can’t get any one to understand and to read the ticket and they are so very nasty about it alsoCenterPoint Energy, LLC
Date: 06/25/2024
Thank you for allowing us the opportunity to address your concern. We apologize for any inconvenience you have experienced regarding your service request. Our technicians make every attempt to complete service orders, unfortunately our technicians do not make outgoing calls. We ask that the property is readily available upon the technician’s arrival. We value our customers and their feedback and will continue to look for improvement opportunities. Kind Regards, CenterPoint Energy.Review fromPierce D
Date: 06/14/2024
1 starAWFUL COMPANY THAT HOLDS A MONOPOLY IN HOUSTON AREA! They were supposed to wave some fees due to an unprofessional reconnection tech that broke two of my appliances and didn’t even show up at the proper time and gave me zero notice ! I have proof of all of this and they’re still charging me over 300 dollars for a vacant house ! They penalize you for being there customer with a “service fee”
Please for the love of god don’t buy a house where they are the provider it is a nightmareReview fromJannisha T
Date: 06/12/2024
1 starJannisha T
Date: 06/12/2024
I have called CenterPoint multiple times and reported the water leak that they have caused and they act like they can careless. The water is making multiple mosquitoes and I have a baby that I have to put in my car and they start attacking me and my baby. The neighbors has caused because they are concerned as well.CenterPoint Energy, LLC
Date: 06/13/2024
Thank you for bringing this to our attention. We attempted to contact you regarding your complaint and did not have up to date information on your account. We will have this issue reported to our service center for a resolution. We apologize for any inconvenience this has caused.
Respectfully,
CenterPoint EnergyReview fromBriana L
Date: 06/06/2024
1 starBriana L
Date: 06/06/2024
I was initiating gas services on May 30th, my move-in date at a new apartment. When I got the automated call on Thursday, I realized that I'm still 1 hour away and that it was a bot on the other end, so I called the customer service line to notify them that I am on my way, and that the management office will be there to allow them into the apartment. They canceled the order. I spoke to George, a service representative, and Moses, a supervisor, who both told me I would have to pay $50 to correct their mistake. My apartment notified me that I can't move in until gas is turned on. So Friday comes, they show up to my apartment door, and I'm not there, because I wasn't allowed to move in. So they cancel that order. I call them and try to explain myself and am met with the most condescending and rude customer service I've ever experienced. I am left to wait until Monday. I call twice before I get to my job to verify that there are notes left on the order to walk into the apartment's management office, turn to the right (not walk down a hall, just turn to the right) and there will be staff there that have permission to enter my apartment. My apartment notifies me that the technician refused to enter the apartment without me. So Monday after work I call and am told by the customer service representative that "we don't have to enter the management office if we don't want to" and that "we don't have to wait even five minutes for you if we don't want to" and "legally, you can't do anything about it". The time frame I received for the Monday order was 4 pm - 8 pm and I was calling at 5 pm. I was told they can't try to come again that same day, even though there were three hours left in the order timeframe. A new order is created for Tuesday, and I call again to verify that the notes on the order are correct. Rather than going into the office, like they were instructed in the note, the technician goes to my door (where again I am not there), and my order is again canceled.CenterPoint Energy, LLC
Date: 06/10/2024
Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced while establishing gas service. Upon further review of your account, we show that the service order was cancelled on 05/29/2024 because the deposit was not paid prior to the service appointment. On 06/03/2024 the order failed the shut in test causing the meter to be removed for safety reasons. On 06/04/2024 you contacted customer service to report that the repairs were completed, and a new service order was scheduled and completed the same day. We show that there were two missed call a heads made and no one was home upon the technician’s arrival. If you have any additional questions our customer service team at 800-752-8036 will be happy to assist. Kind Regards, CenterPoint Energy.Review fromWilliam E
Date: 05/31/2024
1 starWilliam E
Date: 05/31/2024
Everytime it rains our friggin power goes out here in Spring TX..takes friggin Centerpoint forever to restore..this getting really oldCenterPoint Energy, LLC
Date: 06/06/2024
Thank you for contacting CenterPoint Energy. We are unable to locate an account with the associated with the information provided. If you would like us to investigate further, please contact us at 713-207-2222, with additional information. We apologize for any inconvenience.Review fromJames H
Date: 05/29/2024
1 starJames H
Date: 05/29/2024
If I could vote zero I would. This is literally the worst company I have ever dealt with. Outages for every single storm. Zero customer service, zero updates, horrible outdated and incorrect information on the updatesCenterPoint Energy, LLC
Date: 05/31/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced during this unprecedented weather event. Strong storms with winds have caused significant damage to CenterPoint Energy's electric system and affected a great portion of our electric territory. CenterPoint Energy’s Outage Tracker’s online map experienced technical challenges which limited the performance for customers. If you have not done so, please utilize our Power Alert Service for outage information. We continue to make the necessary repairs to our infrastructure. Kind Regards, CenterPoint Energy.Review fromFederico D
Date: 05/20/2024
1 starFederico D
Date: 05/20/2024
This is a bunch of criminals. They charge you for the 30% of your electricity bill (delivery fee) and they leave you a week without electricity. They claim they have 7k people to restore our electricity, but the truth is that they get your money for 0 service given. ****** them all.CenterPoint Energy, LLC
Date: 05/21/2024
Thank you for contacting us. A strong storm with winds topping 85 miles per hour caused significant damage to CenterPoint Energy's electric system and affected a great portion of our electric territory. We are working to restore power to over 700, 000 customers in some of the hardest hit areas. We have deployed approximately 4,000-line workers and 1,000 vegetation professionals to assist and support. We will continue to provide updates in the coming days. For latest information on power outages, please follow @CenterPoint on Twitter and visit https://www.centerpointenergy. to utilize our outage tracker. We appreciate your patience while we work safely, effectively, and diligently to restore power to the City of Houston and surrounding areas.Review fromAdam D
Date: 05/19/2024
1 starAdam D
Date: 05/19/2024
Had issues getting connected when I owned property that was only serviced by this company. Company would not respond, did not keep appointments and caused me to make unnecessary trips to said property. That property I sold over 5 years ago and I am still getting emails from Centerpoint. There is no unsubscribe button on emails and I have called several times to attempt to get them to remove my email from their system. Each time I have been assured it was but I still keep getting the emails. I have no other recourse but to file a formal complaint.CenterPoint Energy, LLC
Date: 05/20/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced in this matter. To further investigate your concern additional information is required. Please contact customer service at 800-752-8036. Kind Regards, CenterPoint Energy.Review fromMiriah H
Date: 05/15/2024
1 starMiriah H
Date: 05/15/2024
I cancelled my service because I moved. They sent me the Final Bill and I paid it so I thought I was done. The next month they sent me another "final bill" with an added 59cents. I called and asked if this was necessary. The guy on the phone said it wasn't important and that'll just be something I'll need to pay if I reconnect. Well this month they sent me ANOTHER "final bill" with a 1cent late fee. It's annoying.CenterPoint Energy, LLC
Date: 05/17/2024
Thank you for bringing this to our attention. We apologize for the experience you have had with the company. Please provide the address if you would like us to investigate further. Regards, CenterPoint EnergyReview fromCharles M
Date: 05/15/2024
1 starCharles M
Date: 05/15/2024
centerpoint energy electric utility is just trash these days, i have power surges/spikes regularly, even on clear days with no wind, they've been out here once already but couldn't find anything of course. this is 3rd world service, bush league. i'm afraid of electronic equipment being damaged or home appliances being damaged. i have already had a tv damaged even with it being on a **** Even if i get multishot whole home surge protection i'd be replacing modules regularly. Just garbage service. their support is also trash, they don't want to speak to anyone. i got text message saying a problem was detected, their people came out, DID NOTHING, then i get a text message saying the issue was resolved.CenterPoint Energy, LLC
Date: 05/16/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced in this matter. Our technicians make every effort to restore power as quickly and safely as possible. Our customer service team will be happy to answer any additional questions you may have. Customer service can be reached at 800-752-8036 will be happy to assist. Kind Regards, CenterPoint Energy.
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