Reviews

This profile includes reviews for CenterPoint Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CenterPoint Energy, LLC has 29 locations, listed below.

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  CenterPoint Energy, LLC

  1111 Louisiana St Houston, TX 77002-5230

• 

  CenterPoint Energy, LLC

  15934 Cypress North Houston Rd Cypress, TX 77429-2104

• 

  CenterPoint Energy, LLC

  PO Box 4583 Houston, TX 77210-4583

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  Centerpoint Energy

  26 Mason St Laurel, MS 39440-4438

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  CenterPoint Energy

  300 Executive Blvd Byram, MS 39272-5529

Review Details

• Review fromJose G

  Date: 11/30/2023

  1 star

  Jose G

  Date: 11/30/2023

  There needs to be negative stars!! Centerpoint energy has an integrity issue. Workers claim to go to residences to do work, claim to knock or ring doorbells, then just leave notes that they came by!! THEN they proceed to document that they went to an address and knocked or rang the door bell, and claimed no one was home, and instead just left a note. All on a Ring doorbell video but that doesn’t matter! It’s your fault for being in the shower when we made our “courtesy call” to you!! Then when calling to speak to Norma the supervisor, she doesn’t like dealing with angry people, so she proceeds to come up with excuses, and tell me that if doesn’t matter that I have a video contradicting their workers statement……she goes on personal attacks towards me, the paying customer, about paying my bill! This is the absolute worst so called company! Horrible customer service, horrible services, very quick to violate your personal property to gain access to your back yard when it’s convenient for them, but not quick to remedy customer service issues, and they just flat out lie, and are ok with it!! I truly hate dealing with this company!

  CenterPoint Energy, LLC

  Date: 12/01/2023

  Thank you for bringing this to our attention. We apologize for your experience during an escalation and appreciate your feedback. We will forward this issue to our Contact Center leadership team so that it is addresssed. Thanks for your business.
  
  Kind regards,
  
  CenterPoint Energy

• Review fromEmilio T.

  Date: 11/24/2023

  1 star

  Emilio T.

  Date: 11/24/2023

  I was left without gas on Thanksgiving day from early in the morning or during the prior night. I have my account (####7718) on good payment standing and no debt. Checked the Intelis meter and it does not display any alarm but the icon of Shutoff valve shows it as closed. I called Centerpoint customer service on Thu 11/23 (Thanksgiving) and the telephone recorded message said they did not work that day due to the holiday and only work on Mon-Fri business hours. I called again on Fri 11/24 and to my surprise, they are still on holiday which means that I remain without gas for the Thanksgiving holiday, Friday and the weekend. I called one emergency telephone they have and one dispatcher said it is only for gas leaks and they do not fix service interruption problems and that I would have to wait until Monday. I find it unacceptable that a utility company does not have an after hours telephone line for customer who have their service interrupted when they are in good payment standing. That fact, compounded with the cold temperatures and having this situation for 4 days it is not the way a utility company should treat customers. I hope the regulator looks into this matter. I am left 4 days without heat and hot water in cold temperatures due to the negligence of Centerpoint. I have also filed a complaint with the Texas attorney general. Emilio T.

  CenterPoint Energy, LLC

  Date: 11/27/2023

  Thank you for contacting CenterPoint Energy. After reviewing
  the account, we show there was an issue
  with your meter that restricted your gas flow. Our records currently indicate
  that the meter has been replaced and your gas service has been restored. Please
  note that CenterPoint Energy does not perform disconnection orders of any kind
  on holidays. We have emergency gas representatives available to assist you 24
  hours a day, 7 days a week. We apologize for any inconvenience this may have
  caused and appreciate the opportunity to address your concerns.

  Kind Regards, 

  CenterPoint Energy 

  Emilio T.

  Date: 11/28/2023

  Unfortunately, what Centerpoint responded is not true.
  
  1. For a natural gas outage, the numbers only work during business hours. After hours you are derived to a bot that cannot solve an outage. In my case I called repeatedly the East Texas number (800 259 5544) on Thu, Fri and Sat last week without getting any person to pick up. Anyone can verify what am saying.
  The only emergency they deal with is gas leaks for which they have a different number. If you have an outage and call the gas leak number, the dispatcher will not send someone unless you have a leak. That is what the dispatcher on the other number told me when I called on Friday.
  
  2. Centerpoint had a meter that was not sized properly for my house hence it failed.
  
  3. The issue was resolved on Monday, which left me with 4+ days without gas (without heating in cold temperatures)
  
  
  I am very disappointed with the lack of transparency of Centerpoint to recognize they do not have an emergency crew to deal with gas outages .
  

• Review fromChelsea L.

  Date: 11/06/2023

  1 star

  Chelsea L.

  Date: 11/06/2023

  Only giving a "one star" rating because zero wasn't an option! This so-called business, is awful! I attempted to have my service started several different times, for several weeks; using the self-help online service! I called several times and was put on hold to wait for a representative, every time I called. I called 12 times in the last 3 weeks and every time I was on hold for 25 to 30 minutes, before I hung up! Finally I was fed up and I called in and chose the option for an emergency gas leak and finally got through to someone! However this just made my thoughts on this company even worse because the lady who answered told me she was sending me back to the other number. I told her, no thank you nobody answers that number, and she said she had to. I asked for a number for corporate or a number for a supervisor! She then ignored my request and sent me back to the number I have been on hold with several times for 25 minutes or more every time and then my experience was even worse because the lady I just talked to on the emergency line is the exact same person who now decided to answer that line. She then acted as if i was inconveniencing her and finallu set me up for an appointment! When we were done setting up the appointment she asked me if there was anything else I needed and I requested the survey at the end of the call and she said okay and paused and then she asked me again if there was anything else that I needed and I again requested the survey at the end of the call she said okay bye and hung up. Thankfully I have no infants in my home however I feel so sorry for the people who do have infants in their home and my service area whom cannot get through to get their service turned on! My family and I have been using electric heaters which we all know is a fire hazard and I feel it is pathetic and unprofessional that I had to call in as an emergency to finally get somebody on the phone, just to get heat for my children, in my house!

  CenterPoint Energy, LLC

  Date: 11/14/2023

  Thank you for contacting CenterPoint Energy. We apologize for your experience and the extended hold times. We strive daily to improve processes, which align with our goal to meet customer satisfaction and provide great service. We appreciate the opportunity to address your concerns.

• Review fromSheldon S

  Date: 10/31/2023

  1 star

  Sheldon S

  Date: 10/31/2023

  CenterPoint Energy/Gas is absolutely one of the worst companies I have ever dealt with. I have been a loyal customer for over 16 years, never late on any payment. Suddenly, they turn off my gas. I have 4 children and did not discover the gas was turned off until my wife tried to make dinner and the children were ready for showers. It was cold so we had to go to a relative’s house.
  Apparently, these clowns changed my billing address to some random address and I did not get any bills for a couple of months. They turned off my gas and charged me a bunch of fees (collection fee, re-connection fee, etc). When I called customer service, no one can tell me who authorized the billing address change and they will not credit back the fees. This was their mistake and they expect ME to pay for it!!
  These people are no help and treat me like a criminal! They have no values and do not care for their customers. They don’t even seem to care for people in general. Absolutely horrible and malicious!!

  CenterPoint Energy, LLC

  Date: 11/07/2023

  Thank you for bringing this to our attention. Our Executive team has been in contact with the customer. We acknowledge this was a mistake on our end, and all fees associated with the disconnection have been waived. The mailing address has been corrected, and service has been restored. We apologize for any inconvenience this may have caused you and your family. 
  

  Kind Regards, 

  CenterPoint Energy

  
  

• Review fromAdam B

  Date: 10/27/2023

  1 star

  Adam B

  Date: 10/27/2023

  FRAUDS. We closed out our account. Got confirmation receipt of closed out account. 3 months later we got a call saying we still owe them $500 for a “close out fee” they forgot to add. We paid. They gave us another receipt. 3 more months later they’re sending us to collections for $500 “close out fee” that was never paid! Absolute frauds. They need to be shut down immediately!!

  CenterPoint Energy, LLC

  Date: 11/07/2023

  Thank you for bringing this to our attention. We apologize for your experience. If you would like us to do additional research, please provide more details for CenterPoint Energy to investigate. 
  

  Regards,
  
  CenterPoint Energy

• Review fromCodey W

  Date: 10/24/2023

  1 star

  Codey W

  Date: 10/24/2023

  Worthless, Rude, Terrible. Made an appointment to get gas turned on. Time frame is all day. Waited all day by the phone and door. No one showed up. Called 4 times and was just told they were coming and not to worry. This process is broken and stupid. Im 4 days in and no gas. If you have any option at all avoid this company at all costs. CEO clearly could care less about customer service. Only $$$$ Impossible to get ahold of supervisor. Very poor customer service and company. BAD BAD BAD

  CenterPoint Energy, LLC

  Date: 11/08/2023

  Thank
  you for contacting CenterPoint Energy. We apologize for your experience, and we
  have waived your Service Initiation Fee and Same Day Service Fee. We strive
  daily to improve processes, which align with our goal to meet customer
  satisfaction and provide great service. We appreciate the opportunity to
  address your concerns. 
  

  Respectfully,
  CenterPoint
  Energy

• Review fromMichael D

  Date: 10/21/2023

  1 star

  Michael D

  Date: 10/21/2023

  Policy doesn't allow customers to receive copies work order tickets of carbon monoxide tests of their own furnace!
  Don't you trust your own techs test results? Ridiculous!! So I tell the buyers RE agent, trust me, cause CenterPoint won't give you a written receipt of the test results even though the results are acceptable.

  CenterPoint Energy, LLC

  Date: 11/06/2023

  Mr. ****:
  CenterPoint Energy does not provide copies of service technician notes. We apologize for any inconvenience this may have caused.

• Review fromRosaura A

  Date: 10/20/2023

  1 star

  Rosaura A

  Date: 10/20/2023

  Uncaring monsters! No gas for a week. Not showing up to reinstall meter.

  CenterPoint Energy, LLC

  Date: 10/31/2023

  Thank you for contacting CenterPoint Energy. Based on our records, the meter was disconnected due to a houseline leak. When our technicians arrived to reinstall the meter, they were unable to initially do so, due to the plumber's gage being left on the riser. Currently, we show the meter has been successfully re-installed and the gas service was restored. We apologize for the inconvenience. 

  Respectfully,

  CenterPoint Energy 

• Review fromAmber A

  Date: 10/17/2023

  1 star

  Amber A

  Date: 10/17/2023

  I am wring to state how disappointed we are with this company. During these tough times economically, we have tried NUMEROUS times to get help with waiving our security deposit with no success or acknowledgement. While I understand you want a "credit reference letter" stating we have paid gas on time for 12 months, our previous rental company refused to do one. In place of that, we provided you with 3 years of proof of on time payments through them to **********. We also were able to send another ledger showing the same from **********. I'm sure there are account notes of me calling in to speak to a supervisor multiple times. Each time when being transferred, the line would hang up. You would think that good customer service would have called me back to continue the call- no, that never once happened. I would appreciate being acknowledged and refunded our deposit that we clearly should not have to pay.

  CenterPoint Energy, LLC

  Date: 10/19/2023

  Thank you for bringing this to our attention. We apologize for the experience you had with the Contact Center. When establishing gas with us, a Utility Credit Check is performed to determine if a deposit is required. However, CenterPoint Energy has some forms of Alternate Deposit that may be accepted in lieu of the normal deposit. The Alternate Forms of Deposit for residential accounts include the following: Third-Party Guarantor Agreements, Incoming Letters of Credit, Military Personnel Provision and Victims of Family Violence Letter. Unfortunately, a proof of payment letter or form is not sufficient to waive the requested deposit. Deposits are returned to customers after twelve months of on-time payments with CenterPoint Energy. We apologize for any inconveniences.

  Respectfully,

  CenterPoint Energy

• Review fromJill C

  Date: 09/19/2023

  1 star

  Jill C

  Date: 09/19/2023

  Completely worthless company. CenterPoint is the power provider for our area - we cannot opt out of CP, only choose the power company we buy our energy from that is supplied by CP. Constant power outages from gentle rains, numerous power surges on clear days causing damage to appliances/electronics, and NO ONE is accountable or doing anything to fix these issues. 77354/77355 ZIP areas.

  CenterPoint Energy, LLC

  Date: 10/02/2023

  Thank you for allowing us to address your concern. After receiving a PUC complaint from this customer, a Service Consultant unsuccessfully attempted to contact the customer on September 25, 2023, to discuss her concerns. A message was voicemail was left with his direct contact information so that he can explain the service interruptions in detail. CenterPoint Energy values providing our customers with quality electric service commensurate with prudent operating practices, and we appreciate the opportunity to address these concerns.
  
  Respectfully,
  
  CenterPoint Energy