Complaints

This profile includes complaints for Landry's, Inc.(Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Landry's, Inc.(Corporate) has 100 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Landry's, Inc.(Corporate)

  1510 West Loop S Houston, TX 77027-9505

  
• 

  Landry's, Inc.(Corporate)

  2502 Seawall Blvd Galveston, TX 77550-7956

  
• 

  Landry's, Inc.(Corporate)

  6100 Westheimer Rd. Houston, TX 77057

  
• 

  Landry's, Inc.(Corporate)

  215 Kipp Ave Kemah, TX 77565-2840

  
• 

  Landry's, Inc.(Corporate)

  2501 Seawall Blvd Galveston, TX 77550-7955

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room on 2/20/2024 for 10/1/24 - 10/5/24 confirmation # NX6P3. On 8/16/24 I cancelled my reservation and that cancellation # is KQWMG. I was advised when I cancelled I would receive my deposit back of $116.62 within 5-7 business days. I still have yet to receive my refund and it well outside the refund period! I called on 8/29/24 to inquire about the refund and was told I had to deal with it through my bank! This is very frustrating and I would like my deposited back.

  Business Response

  Date: 09/11/2024

  Thank you for allowing Golden Nugget ********* to respond to Ms. ********** concerns. On review of her concern by *************** and other Executives, it was found that Ms. ******** did cancel her reservation on 8/16/2024 and moments later, the reimbursement went back to the originating card. There is now zero revenue on the reservation.

  On Ms. ********** follow-up. the reservation was checked and found to have been properly reimbursed on the day of the cancellation at which time, Ms. ******** would have been advised to contact the bank/card issuer to find out why the reimbursement had not made it to her statement. We weren't 'passing the ***** on the reimbursement as the money was clearly returned from our system via the originating card. In that we have no standing to enquire about ******************* or card accounts, the only option is to advise Ms. ******** to contact her bank.

  We regret that Ms. ******** has to follow-up with her bank but it is out of our hands once the reimburse has left our system. We hope that any subsequent visits to Golden Nugget go smoother.

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around mid July I went to *********** in Downtown ******** for happy hour (***********************************). I paid my bill with a $25 rewards that I had and the additional balance/ tip with my ******** gift card. Unfortunately a couple days later I noticed that my $25 reward was still on my account and when I checked my gift card an additional $25 was removed from it. I spoke with multiple managers regarding this issue including the store mgr (******) who told me this would get taken care of since I only signed for $7 dollars to be taken off the gift card. The last two managers I spoke with told me that they were just going to send me a $50 e gift card for my troubles as they couldn't reapply money to a used gift card. It has been a couple weeks now and I still haven't received anything. Also the last manager I talked to told me they were contacting corporate to see why I haven't received anything.

  Business Response

  Date: 09/09/2024

  Thank you for forwarding Mr. ****** complaint to our attention.  The electronic complimentary card was emailed to Mr. **** on 8/26/24.  Our manager contacted Mr. **** and confirmed receipt.  We believe this matter has been resolved to Mr. ****** satisfaction.  In the future, Mr. **** is welcome to contact our **************** with any concerns, at ****************** or call us at ************.  We hope to see Mr. **** again soon.  Thank you

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This restaurant totally screwed up my order. When questioned about the quality they did nothing. They served burnt ribs and raw fish that didn't appear to be what I ordered. The location is saltgrass in biloxi ** ordered on Sunday. I had nausea after attempting to eat any of the food which was a total ripoff. ***** for reddish that was naked and under done is inexcusable

  Business Response

  Date: 08/21/2024

  Thank you for forwarding the customers complaint to our attention.  It is our understanding that Ms. ******* came to the restaurant on 8/20/24 stating she was not satisfied with her fish and rib entrees from her 8/18/24 visit.  The Manager provided Ms. ******* another fish and rib entre as a good will gesture.  No other complaints were received from Ms. ************** Upon receipt of the BBB complaint today, the General Manager called Ms. ******* to discuss her concerns.  She was offered an in-store credit of $108.00 which she advised she will use on Saturday 8/24/24.  We believe Ms. *************** were satisfactorily resolved. Thank you 

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23rd I ordered from ************************************* online ********************************* location. I went to the wrong location to get my order the ***********************************************************. I called the 3320 Central Expy location Manager ******* said he would refund money. Manager ******* stated it would take 3 to 4 days for refund. I called back on Thursday I called back on Thursday July 25th inquiring about refund he said it would take 7 to 10 days. Today is the 10th day and I have not received a refund into my checking account.

  Business Response

  Date: 08/20/2024

  Thank you for forwarding the customer's complaint to our attention.  The refund has been issued, and we show it was processed on 8/7/24.  We believe the matter was resolved.  For further questions or issues, please contact our Corporate Customer Relations line at ************ or email us at *************************.  Thank you

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dined at Strip House - Downtown Manhattan on May 18 with my partner for our anniversary dinner. The total bill came to $251.22. At the end of the meal, we ordered a slice of cake. My partner cut himself half the slice and put it on his plate, but we ended up talking until the restaurant was nearly closed and the cake was left untouched. The waiter offered to pack the cake to go, but upon getting the box, we realized the waiter did not include the half slice of cake that had been on my partner's plate. We asked for that half slice to be included and the waiter shrugged and walked away.
  
  I called the restaurant on May 19 to request a refund on this slice of cake. This was our anniversary dessert and we were not able to enjoy what we paid for given that my partner's half was entirely missing. The manager, Patrick, informed me that refunds would take 3-4 weeks to process through the Landry's corporate office.
  
  Four weeks later, I still had not received the discussed refund and reached back out to the restaurant. Patrick said that because we had received half of the cake they would not be providing a refund, even though no one had reached out to tell me this. AGM Jolie ****** claimed she had called and left a voicemail saying they would not provide a refund, though no calls from Strip House appear in my call or voicemail history. GM Courtney ****** said she would call me the next day and never did. When I requested Patrick's full name to report, he laughed and said "declined" and hung up the phone.
  
  I have since called Landry's corporate office on June 26, July 2, July 11, July 30. I have never gotten a response and followed up again today. The guest relations department is now telling me that Landry's cannot do anything about this incident, despite that they originally said this incident was unacceptable when I had reported it. I find it fraudulent to take customers' money without providing the purchased item and am again requesting a full refund on this cake.

  Business Response

  Date: 08/02/2024

  Thank you for forwarding this complaint to our
  attention.  It is our understanding that Ms.
  *** requested half the cake to be wrapped To-Go, and the other half was not
  requested to be wrapped To Go.  The
  General Manager has spoken with Ms. *** and has offered her to return for a
  complimentary piece of cake as a gesture of good will.  However, Ms. *** has refused that offer.  We certainly apologize if there was any
  miscommunication regarding the To-Go items. 
  However, Ms. ***** request for a full refund of their meal has been denied.  Ms. *** may contact our Corporate Office
  Customer Service Department at 800-552-6379 for any additional questions.  We hope that Ms. *** will return to our
  restaurant and give us another opportunity to serve her a great meal. 
  Thank you

  Business Response

  Date: 08/05/2024

  Strip House does not have any additional comments.  Thank you 

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  Neither Landry's nor Strip House has responded to the complaint besides to say that I am welcome to call Landry's corporate number with additional questions or comments. Every time I've called Landry's corporate number the guest relations agent hangs up the phone immediately and ignores the call. I called Landry's upon receiving their latest response to my complaint from August 2, 2024 and the same thing happened - Landry's corporate ignored the call and has not called back, but has responded through the BBB to say they have "no further comments." Why did Landry's say I should call with additional comments or questions if Landry's is unwilling to take the call or to respond? To be clear, I am requesting a refund on the cake and the tip paid on the cake, not on the entire dinner check. This was the request that was made to Landry's on May 19. For some reason the business has been stating in its correspondence through the BBB that it will not refund the entire dinner check for $251.22. That is the amount that has been input as the amount paid in the BBB correspondence because it makes no sense for Landry's or Steak House to think that a customer is skimping out on paying for a $250+ check over a slice of cake that we never received, and it also makes no sense for Landry's or Steak House to think that it is acceptable to not provide a customer paying a $250+ check with all items ordered in the meal. 

  When you say that you have no further comments, this is directly contradictory to the guest relations line's original response to my complaint, which was that Strip House's communications were "extremely unprofessional, rude and unacceptable." Does the corporate office now condone its subsidiary restaurants hanging up on customers who are paying $250+ for meals, putting such customers on hold for 2+ hour wait times on the phone, and then never calling back even two months after the stated callback timeline? If so, please confirm what has changed since the guest relations department's original response to my complaint. Please also confirm that we should go ahead and proceed with the credit card dispute for the amount of the cake and the tip paid on the cake as discussed with Patrick at Strip House on May 19. 
  
  
  
  Regards,
  
  
  
  ********* ***
  
  ******** **********
  
  ************************
  
  
  

  
  

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried diligently to obtain a $5 refund from ******* in **** I spoke to lady manager at least three times since May 18th when she agreed to refund.I have now written 2 feedback comments on corporate site. Corporate called me and said he would get back to me. Never heard back. I called back and learned the refund was approved in early June but it didn't hit my bank. I wrote an email on July 1, 2024, and received a reply stating someone is working on my issue and will reach out to me. Heard nothing. July 15, 2024 I asked for updates. They responded to give them 10 to 15 business days to reply even through it has been months. With all the issues, I want $192.07 refunded. To be honest, there were more unexpected charges that I was unaware of as well that do not match the wording of the menu. The waiters are not transparent and have customers believe everything is included when they rattle off the toppings and the sides when it is not. I noticed I was overcharged on May 18th but could not say anything since I was treating others and didn't want to cause a commotion. That is why I waited the next day to speak to manager.

  Business Response

  Date: 08/01/2024

  Thank you for forwarding this complaint to our attention.  We spoke with Ms. ***** this week regarding her complaint.  Her refund for $5.00 was issued approximately 3 weeks ago.  Ms. ***** advised that she reviewed her bank account and did see the refund, and had just overlooked it.  We believe this matter has been handled to the guest's satisfaction.  Thank you

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited *************** at **********************, (owned by Landrys) on June 3rd 2024. Was unsatisfied with one of the meals. Spoke to the bar manager ***** a couple of days after. He apologized and promised a refund for the meal that was $19.99. A week or so went by and no refund. I called back and spoke to ***** again. He directed me to the general manager ******. Spoke to him and confirmed he sent the request for refund to corporate. I asked him to email me this in writing, he took down my email but I never received one. Called corporate several times and finally spoke to *** who again confirmed that refund was in process. I havent received a refund or email as of yet. My bank will not allow me to dispute the transaction without something in writing from the business promising the refund. Now when calling corporate, they make you leave a voicemail which is never returned, or staying on hold for over an hour to be disconnected.

  Business Response

  Date: 07/10/2024

  Thank you for forwarding Mr. ******* complaint to our attention.  Our Regional Director spoke with Mr. ****** on July 10th and explained the status of the refund.  We believe Mr. ****** was satisfied with the phone call and details.  We hope to see Mr. ****** in the restaurant again soon.  

  Thank you

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The refund was posted to my card today, 7/19/24. 
  

  
  
  
  
   

  
  

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for 2 nights at the ************* for June 29th and 30th in ********* when I made my reservation in March I was charged $118.25 upfront and pay the difference around $190 at the hotel. When I checked in the hotel charged me $312 and a additional $108 - they told me they never received my initial $118.25 in March (which does show paid on my credit card statement). It is now Tuesday and they hotel has yet to provide me my receipt of charges when I checked out and they have charged me over $500 - when initial I was supposed to pay $234 minis the $118.25 when I checked in.

  Business Response

  Date: 07/16/2024

  Thank you for allowing Golden Nugget ********* to address Mr. *********** concerns:

  We received Mr. *********** deposit which was $****** for his first night room charge of ****** plus tax of *****.

  On his arrival at the hotel, the room and tax was ******. per night. He then upgraded to ****** Premium for an additional ***** for per night. The resort fee was ***** plus tax of 5.72 per night and Valet Parking was ***** per night, 

  First night's charges

  ******+*****+22.00+49.72=210.57

  Second night's charges

  ******+*****+22.00+49.72=210.57

  Total for both nights $421.14

  Payments in yellow highlight

  ******dep+108.26+194.63=421.14

  We have attached Mr. *********** folio. We hope we are able to meet his expectations on his next visit.

• Initial Complaint

  Date:05/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, my complaint was originally submitted through the ***************************** web site about 3 weeks ago, but that submission has fallen on deaf ears.On May 8, 2024, my family visited the Bubba Gumps in **********, ** for a lunch. We ordered two kids meal and we presented the manager with our loyalty Laundrys Select Card, in which we had a $25 birthday gift voucher on there. We have been using the Laundrys Select Card for probably the past 10 years and as always, every year in the birthday month, a $25 gift reward is uploaded to the card and upon presenting the card at any one of Laundrys locations, during the birthday month+ 15 days thereafter, $25 is deducted. However, the manager informed me that there was zero birthday incentives and zero rewards on my account! I came expecting to receive the $25 reward, but ended up paying the full price of the meal, without any discount or reward ************* addition, after leaving, I noticed I was charged 99 cents for each of the childs drinks for my kids. This has NEVER been the case for in the past and it clearly shows on the online Bubba Gump menu a drink included in the kids meal! I called and spoke to the store manager about this and he informed me that the policy has just changed in regards to the kids drink, in which they are no longer included in the kids meal, but now are 99 cents! Thank you for the bait-and-switch! Try updating your web site! Take new pictures AND write in a stipulation on your web site, that the kids drinks are now 99 cents!!!

  Business Response

  Date: 05/30/2024

  Thank you for forwarding the complaint to our attention.  ******************** spoke with the guest on May 30th.  It is our understanding the guests issues are now resolved and no further action is necessary.  Thank you  

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The hotel is selling guest rooms with no working AC units. When I confronted the staff and leadership about the issue, we were not offered to relocate rooms and were told that someone would be by to fix the issue **** because there were no other service calls. We sent in our hotel room for an hour waiting for someone to come and when we went back to the front desk, we were dismissed and told we would 'have to deal with it". For reference, the room was 98 inside.

  Business Response

  Date: 05/28/2024

  Please provide the name and the location of the hotel, and the dates of stay.  Thank you