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Business Profile

Sports Equipment

Quiet Bounce

This business is NOT BBB Accredited.

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This business has 4 alerts

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Complaints

Customer Complaints Summary

  • 235 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a basketball from this company after seeing several advertisements online. The purchase was made on 12/8. It states on their website that it takes 10-20 days before delivery. I’ve attempted to reach out several times with no response. It appears I am not the only one, as their ******** **** is flooded with the same complaints as me. I told them I wanted a refund and haven’t received a word about my order.

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/10/23- Ordered 2 basketballs and a goal
    12/11/23- They were paid. $82.93
    12/17/23-Sent email inquiring about my order. No response.
    12/24/23- Another email sent. No response.
    1/4/24- 1:36 pm, called, Wireless customer unavailable.
    1/4/24- Order still not received, no customer service contact, no refund of money paid.

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Quite Bounce basketball from Quiet Bounce on December 8, 2023 for $39.56. The product was supposed to arrive by December 20. It did not. It arrived on Janaury 4, 2024. The product was damaged and defective. It is not at all what was advertised. It was misshapen and did not bounce properly. This company uses false advertsining and videos of a different product to lure buyers. Their website is very professional. But the product is of terrible quality. I have asked for a refund, but do not expect to receive it from the ******** ************************

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Quiet Bounce for my grandson on Dec.15, 2023 and paid extra *** ******** ****** It was supposed to be mailed before Christmas. I went on Tracking info and it said it was shipped Dec. 27. I still haven’t received it. I e-mailed customer service 3 times and have called them numerous times and there has been no response. What should I do?

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a gift for Christmas, they withdrew the money from my account and send no item. No one has responded to ******** ******** or emails. If you look at their reviews every person who ordered one had the same problem.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. I placed an order on 12/07/2023 and still have not received the order. They do not list a phone number and are non-responsive. Judging by ***** ****** ****** this has happened to hundreds if not thousands of others.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a quietbounce basketball on the quietbounce ******* on 12/12/23 with a guarantee to be delivered before Christmas morning. Not only did my cc get charged, but I have reached out to the quietbounce company via email and phone (to no avail) and now I cannot even log into the *******. I have also disputed this charge with my cc company since the company has yet to reply to me.

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ***** ****** ******* that was to include two balls and one net. I received two nets and zero balls. I have not received a response to my emails and the phone line is disconnected. Their website states money back guaranteed. I would like a refund for my purchases.

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two quiet bounce basketballs with a hoop on December 3rd. I reached out over 15 times in the past two weeks attempting to get an answer on where my items were. I received one response stating it was on its way. When checking the tracking, all it said was a shipping label was created.

    Today I find a package in my mailbox with two horribly disfigured foam balls and no hoop. These items cost about $75 with tax and "priority shipping". The companies website has since been shutdown and their phone number is disconnected. I most definitely want to return this junk and get my money back.

    ***********

    These were ordered for Christmas and took almost a month to receive a partial order....any assistance you can provide the hundreds of dissatisfied customers would be great!

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase online for 2 basketballs and a net on on 11/24/2023. I emailed the company about making a return and never received a response. I then found a return address on their website and returned the product at my expense. As a last straw, I received the packaged returned to sender. This company appears to be fraudulent and does not abide by the return policy written on their website.
    ********************************************************************* 

Quiet Bounce is NOT a BBB Accredited Business.

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