Complaints

This profile includes complaints for 7-Eleven, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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7-Eleven, Inc. has 665 locations, listed below.

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  7-Eleven, Inc.

  3200 Hackberry Rd Irving, TX 75063-0131

• 

  7-Eleven, Inc.

  5001 University Ave Lubbock, TX 79413-4421

• 

  7-Eleven, Inc.

  3402 University Ave Lubbock, TX 79413-2439

• 

  7-Eleven, Inc.

  8126 University Ave Lubbock, TX 79423-2246

• 

  7-Eleven

  92 Broad St Marlborough, MA 01752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a contaminated diablo sandwich with seperate lettuce.The sandwich was expired and Soiled with dirt available on the racks to purchase.I suffered diarreah as a result.I do have discharged hospital records to prove I seen medical attention of this contamination.

  Customer Answer

  Date: 07/29/2024

  The bbb.org in ******** forwarded my case to ******, **.
  I wanted to know since I did show proof of what happened and the discharge papers attached How can we resolve this matter as a financial settlement?
  
  *************************
  *************
  
  

• Initial Complaint

  Date:07/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about corporate 7-Eleven. I used their app to use the feature where you scan your own items into the shopping cart and pay with money loaded in your mobile wallet from your debit card. On 6/7/24 I walked into 7-Eleven on ***********************************. I used this feature above to scan my own items and then paid using the wallet and scan pay and go feature. I had performed this at other stores in the past. When I went to the counter to show them that I had paid they told me they did not support this feature even though the app said they did. They made me pay again for the same items. I called customer service to inform them of the issue and requested a simple refund to my wallet within their own system. I was asked for a screenshot of the receipt and a description of the employees who helped me. I sent this to them by email and it is available upon request. They informed me that it would take between 5 and 7 business days to refund my money. I agreed and ended the call with ***************************. I called a few times and told them I had not received a refund and they informed me they were still working on it and the escalation was in place and I would hear from them shortly. This happened 3 times. I then told them if I didnt hear from them by 7/9/24 one month and two days later I would contact the BBB. They said do what you have to do. It apparently remains in escalation and I have never once received an update even when I called and emailed. Not one email or phone call. To this day I am not refunded. It is 7/14/24 and I find this unacceptable and terrible customer service behavior. I would like my moneys refunded immediately at this point a it has been longer than 30 days since the incident. The app tells you which store take this form of payment and which do not. I would like contact with someone in a higher position ASAP as they will never connect me. Thank you.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the 7-Eleven located at ***********************. I took advantage of a deal for 3 cans of ************** (16 ounces) advertised at $6.50. However, upon reviewing my receipt, I noticed that I was overcharged.Here are the details of the transaction:1 can at $3.39 1 can at $3.39 1 can at $3.29 Promotion discounts: $1.03, $1.05, $1.00 This resulted in a taxed amount based on $6.99 instead of the advertised $6.50. After taxes and bottle fees, I was overcharged by 53 cents.I have attached a copy of my receipt for your reference.I kindly request that you review this matter and arrange for the appropriate refund of the overcharged amount. I appreciate your prompt attention to this issue and look forward to your swift resolution.

  Business Response

  Date: 07/23/2024

  ******** *************** filed a complaint on July 8, 2024 through the 7-Eleven website (Case CS2357033).  ******** was sent an email on July 14, 2024 by a 7-Eleven ******** Care agent and he was also given ***** points which were added to his 7Rewards account.  We consider the matter closed.

  Customer Answer

  Date: 07/23/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand ran inappropriate comments about ********* Marketing material ordered showed inappropriate favoritism. Directive pertaining to Coke and Pepsi must be corrected, business is asked to fix all Kristens/Lemon/730 Sightings.

  Business Response

  Date: 07/23/2024

  Please have the customer provide the address of the ******************** store where he saw the advertisement as the complaint is not clear.  Also, please have the customer confirm if this is pertaining to ******************** or another retailer.

  Business Response

  Date: 07/31/2024

  Please have the customer provide the address of the ******************** store where he saw the advertisement as the complaint is not clear.  Also, please have the customer confirm if this is pertaining to ******************** or another retailer.

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 7-eleven rewards. There are signs in multiple stores that say 3/$9 any double or triple ********* drinks. I went to this store twice and twice they told me my rewards went through, only for me to get home and realize I paid full price for all drink. I just went to a different 7-Eleven. Same signs. I try to make same purchase and its not the correct price. They said show me the sign. I showed them all the signs. He acknowledged it said that and that it did not expire until mid august. He tried to ring up again and told the original cashier they had to give me the price but they would take the signs down. THEN he said never mind. I could pay the full price or have a refund. I said a refund. Then he said it would have to be in cash even though I paid with a card. This feels criminal. Ignore your own signage. Make me pay full price. Refuse refund back to my card. Refund. Store credit. Something. The first store literally lied to me. The second said I could not have the price advertised in the store nor could I be refunded back to my card. Again, feels criminal. 2nd store address is: **************************************** Please make this right. Thank you. - *********************** ************

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  711 has started a new app feature called 711 wallet. It is supposed to make it easier to pay for items at 711 using your cell phone. It requires you to load money onto the app beforehand, and then the cashier is supposed to scan the barcode, first to add points to your rewards account and then second to use the money that you have loaded on to your account for payment. I have used this feature several times at several different 7 elevens. However, at numerous 7 elevens, I have had issues using this feature because the cashier, who usually does not speak english does not know how to use the feature on his end on the register. I just now had to leave the store after trying to explain to a cashier for about 5 minutes what I was trying to do and left with nothing because I was not able to pay for my items, due to the language barrier and the obvious lack of training the cashier has received. I should also mention that the app indicates that this specific location does offer the 7 eleven wallet amenity, and just like every other time I've been through this, the cashier was starting to become irate with me before I eventually gave up. Someone needs to train these people on how to use their point of sale systems correctly, because I'm tired of being treated like I'm trying to pull a scam and then having to find another 7 eleven that has a cashier that knows how to allow me to use my preloaded money. It amazes me just how common this issue is. I'd say I've had this problem at about 70% of my city's 7 elevens. It seems like common sense to me to take the 5 minutes necessary to train these people, as it would save all parties involved a major headache and waste of time. Not to mention, I'd be able to easily use the money that I've already given 7 eleven.

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added the comments in the expalnation.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 eleven located at ************ is violating NYS law by taxing customers on the non discounted prices resulting in higher taxes paid and kept by them. The item purchased totaled $3.00 not $5.28. I inquired of the clerk in the store the female store clerk was also rude telling me its 711 rules. &11 must obey the law. I am requesting a full refund.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The past two years I have beenl a sweet benevolent beneficial especially for them financially,constant consistent customer patronizing this really racist,gener bias individual, rudelyspoken in several languages particularly. towatds me cruelty establishment. The straw that broke ?? ?? my heart ?? figuratively was the attack on me literally,during this harsh resection is the manner of which the management targets and with eerie complexity tactics harassed me profusely because of my looks, with prejudice and specifically me, I am hurt by the prejudice,challenge of character defamation. This man theatens to call the authorities on me even when i have done nothing wrong . He made up several fabrications Against me i know he particularly has an eerie disgruntled disdain for me. What makes matters even worse as i am composeing a very heartfelt greatly needed list statements,he sends male employees circling like vultures i infer its to spark impact,intimidating fear,or possibly ease dropping on what i am writing downn.i am committed to this endeavor so i only fear ***********************.This has gone absolutely to far and gone on long enough their judgmental hateful tactics are going to evolve, in to eventually cursing this particular business into the ground. Their prices are bbb needed intervention. This is an unfortunate situation ?? that opiates of the masses have such lazy,laxadasical individuals can easily exist ******************* the Latina cruelty female The case in which you only care about the dollar instead of humanity would be why.

  Business Response

  Date: 07/23/2024

  Please contact the customer and ask her to provide a store address, so that we can file a formal complaint on her behalf.

  Business Response

  Date: 07/31/2024

  Please contact the customer and ask her to provide a store address, so that we can file a formal complaint on her behalf.

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to report a 7-Eleven Sunoco gas station #***** (see attached receipt).
  
  Despite my telephoning the customer service lines to receive case #********* and #********* , I never received determination from the corporate office on ************.
  
  Basically, the staff showed serious disregard for a paying member of the public. The bathroom would not be accessible and the (possible) manager said to me:
  
  “We don’t have to follow the [7-Eleven] rules. We own this property.”
  
  “I don’t care if you don’t come back here.”
  
  While I will not return to this gas station, for the public's sake, I need to ask that you counsel that manager.
  
  Last, for my troubles, I would also ask for a partial refund. I paid for gas. But the bathroom is part of my payment as well.
  Thank you.

  Business Response

  Date: 07/22/2024

  Case filed for Robert Ambrose (*********) has been reopened and I have reassigned the case to 7-Eleven Area Leader Andrew **********.  I have requested that he work with the Franchisee to address the matter and then provide an update/resolution for the customer.  A final update will be sent as to how the complaint was resolved.

  Customer Answer

  Date: 07/22/2024

  I am rejecting this response
  because:   
  1) 7-Eleven reportedly discussed the matter with the franchisee
  in question and determined that: 
    * there will be no refund whole or even in part
    * 7-Eleven considers the matter closed.
   
  * my initial efforts to work through the customer service channel failed. The
  franchisees received the initial complaint -- and simply closed the case. I
  base that allegation on my conversation with a 7-Eleven customer service
  staffer in late June early July.  
   
  * the area manager only learned of the issue after I eventually reached out to
  Sunoco's corporate office. Sunoco was relatively responsive and promised to
  reach out to 7-Eleven laterally. By that time, I believe my Better Business
  complaint had been filed.  I did wait several phone calls to
  both customer service and corporate offices and nine (9) calendar days to file
  the Better Business Bureau (BBB) complaint.
  2) I
  am concerned that 7-Eleven has failed to properly train staff how to interact
  and even care for their customers. This company negligence manifested itself on
  June 19  and must be accounted for even in a nominal way -- or it may
  happen to other customers. 
  Any
  issued refund will be donated to charity. It is hoped that this example of
  charity will help 7-Eleven staff at various levels to present a more generous
  disposition in the future than what they have. On my recent phone call with
  7-Eleven  I did explain that the bathroom issue may be elective for its
  franchisees but that in the 2018 Starbucks Philadelphia case in which two
  individuals were denied bathroom access can and did usher unanticipated
  problems (e.g., legal action and settlements). In fact, in the
  Starbucks case the two (2) individuals were NOT paying customers.
  I was a paying customer. The
  refund will also serve as a reminder to 7-Eleven staff that the public makes 7-Eleven’s
  existence possible.