Business Profile
Hotels
La Quinta InnsHeadquarters
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Reviews
This profile includes reviews for La Quinta Inns's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.18/5 stars
Average of 176 Customer Reviews
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Review fromEric F
Date: 02/23/2023
1 starMy recent stay at the La Quinta Inn was one of the worst experiences of my life. Not only was the first room filled with a nauseating smell of smoke, but the beds were untidy and uncomfortable, and the bathrooms were in a state of squalor. Things became even more concerning when I moved to my second room. From the looks of it, the chairs had clearly been stained with white spots, the furniture was gnawed up, and the bed contained tiny brown marks that resembled bed bugs. All in all, the La Quinta Inn is not the place I would recommend anyone to go for a place to stay. Its poor quality and uncleanliness made it a nightmarish experience for me and the service was terrible. The person at the front desk would not refund me because I had called in, instead of checking out in person.Review fromBobby F
Date: 02/16/2023
1 starBobby F
Date: 02/16/2023
They had someone staying in my room. When I got to the hotel in the morning my bed was a mess, trash in the trash cans, remote control on the floor, water cups all over the bathroom and they threw my bowls away. I will not stay there again and do not recommend.
**La Quinta Inns
Date: 02/17/2023
Dear Contact:
Thank you for notifying our office of the review filed by ***** ********. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.Review fromMichelle T
Date: 02/08/2023
1 starMichelle T
Date: 02/08/2023
Do not stay if you value cleanliness. Stayed at the *********** La Quinta in January 2023. Personnel at the front desk were polite and friendly. The breakfast staff was on top of it. The dining area clean and the food fresh. That was discounted by the filthy room. We wer placed in one room and the bathroom was noticeably dirty so they swithched ** to a room down the hall. Didn't look at the room until that evening and then noticed stick glob of goo on entry area tile, what looked like cheez it crumbs next to the garbage and on the window side of the bed. The room was vaccuumed upon complaint and the goo taken care of but **************** that was in the room remained. Of course we let them know we were dissatisfied and as a result were reimbursed for the equivalent of 1/2 day out of 4 stay and a load of excuses about being understaffed. There is no redeeming this property.La Quinta Inns
Date: 02/09/2023
Dear Contact:
Thank you for notifying our office of the concern filed by ******** ************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.Review fromMarilyn K
Date: 02/06/2023
1 starIt's been 3 weeks and they have not been given back my $80 deposit. I have called multiple times. The front desk keeps telling me it's the fault of my credit card taking a long time to post it. My cc company says they never received it. I call hotel accounting multiple times and they would not answer. A message said their mailbox was full. I left message with the hotel manager and he has not called me back. I have had no choice but to file a dispute with my credit card company. Who has time for such hassles???Review fromLeila L
Date: 02/03/2023
1 starLeila L
Date: 02/03/2023
First off I'm from *****, and this was a ********** due to our power being out from the icy weather. Unfortunately due arrival I had reserved the wrong date and ended up cancelling the reservation..... Due to this the guy with the braids, and the guy with the *****,shorter and maybe of a different ethnicity found me a room at short notice and I paid ****** for the two bed room. I asked if I could stay till 12 and he said for the price yes, I could check out at 12. Around 11:15 the older short hair ***************** lady knocked at the door and said we needed to leave, I explained the guy of a different ethnicity said we could depart at 12 she said there was no note but I wouldn't put stay my welcomed if not notified. She said we needed to leave and unfortunately I won't be rushed and I was conversing with my husband and she obviously wanted to listen in, and she didn't like what she heard, I came in and fropped the key off and the taller bigher old lady started in and the little mouthy short haired older lady came out calling out that I called her *****, behind closed door and wanted to come at me and tried to fight me and started calling me a ***** and yelling and telling me that my mom's and ***** and just kept on and the guy mopping taller guy started in. I'm absolutely appalled at this facility and I will let this be known on your reviews as well as hear say to the public. For ****** your rooms were dirty, and had stained bedding and towels, and not to mention the shower was disgusting. For your workers to cuss out the guest for the stay, she should have contacted the guy whom told us we could check out at 12. I will not let this go and I will go media if have to for the unprofessionalism your employees represented as your facility. I will not let this go.La Quinta Inns
Date: 02/06/2023
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the review filed by ***** **** at the La Quinta by Wyndham property in Tyler, TX. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest's comments have made us aware of an instance when one of our properties did not meet a valued customer's expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.Review fromNichelle U.
Date: 01/13/2023
1 starBooked this hotel through booking .com had to pay at the hotel arrive there on December 29,2022 was supposed to stay there until Sun January 1, 2023. Checked out the hotel on December 31,2022 due to the hotel not having any running water. Spoke with the owner of the hotel was advised that he dint know when the water would be turned on so I checked out. Mt card was charged ****** hold from the first day with incidental fee of ***** since I only stayed Thursday until Saturday the total charge was only ****** however the hotel did not refund me the difference of my stay whish is ****** I was told it would take 7 to *********************************************************************** the incidental fee I have tried calling the hotel and nothing has become of this matterReview fromRonnie E
Date: 01/08/2023
1 starRonnie E
Date: 01/08/2023
I love staying at ************** but the main reason I stay is for the breakfast. The hotel LA Quinta in Monohans was dissapointing. I work Monday thru Saturday so I was expecting a hot breakfast on Sunday to my surprise they only serve hot breakfast Monday thru Friday. I never seen a hotel only accommodate on weekdays. This is the worst place to enjoy yourself away from home. I will be checking out this hotel for that reason.La Quinta Inns
Date: 01/10/2023
Dear Contact:
Thank you for notifying our office of the review filed by ****** ********. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************Review fromKeithetta B.
Date: 12/14/2022
2 starsI was denied an accessible room twice. I was not contacted then upon my arrival I was told that I could not stay there by one of the guys working at the desk as well as the manager stating they would call the cops on me because they couldnt meet my needs however they had plenty of accessible rooms available. I have also tried calling the owner I guess ************** and he has not returned my calls. I dont think anyone should be treated like this and I have more information and a partial regarding this caseReview fromPilar B
Date: 12/11/2022
1 starPilar B
Date: 12/11/2022
I am retired flight attendant. I arrived at the hotel around 11:pm.
In the middle of the night my toilet backed up and was not flushing.
Upon checking out at 7:am, I informed the manager of my experience.
He gave me a card to call Mr. ****** after calling I was told that there was nothing they could do.
********* was unsanitary the only thing they said was they could have changed my room at 3:am.
They do not meet up to the standard of clean hotel.La Quinta Inns
Date: 12/13/2022
Dear Contact:
Thank you for notifying our office of the concern filed by ***** *******. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************Review fromMike K
Date: 12/03/2022
1 starMike K
Date: 12/03/2022
DO NOT GIVE YOUR CREDIT CARD INFO TO LA QUINTA. I stayed for 1 night and they double charged my card, front desk staff and managers were no assistance at all. The rooms and bathrooms are filthy and there's open drug use throughout the building .La Quinta Inns
Date: 12/05/2022
Dear Contact:
Thank you for notifying our office of the concern filed by Michael Kessler. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.Mike K
Date: 12/12/2022
Hello,
these confirmation numbers are from my original booking through priceline. I reserved two rooms.
When I came in I was double charged for one of the rooms.
I don't have a confirmation number for that because the front desk charged me right there.
La Quinta Inn by Wyndham Minneapolis Airport Bloomington
7815 Nicollet Ave, Bloomington, MN 55420
Booked by me, ******* ******* ,
Tuesday November 15th-16th, one night, 2 rooms .
Room X: XXXXXXXXX
Room X: XXXXXXXXX
I also don't recall the room numbers. Let me know if there's anything more you need.La Quinta Inns
Date: 12/21/2022
Hotel Site #: *****
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ******* ******* at the La Quinta by Wyndham property in ***********, MN. To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before December 26th. As a company, we're committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
********************
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