Complaints

This profile includes complaints for Exeter Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Exeter Finance Corp

  2101 W John Carpenter Fwy Irving, TX 75063-3228

• 

  Exeter Finance Corporation

  PO Box 390477 Minneapolis, MN 55439

• 

  Exeter Finance Corp

  PO Box 166008 Irving, TX 75016-6008

• 

  Exeter Finance Corp

  12 N State Route 17 Paramus, NJ 07652

• 

  Exeter Finance Corp

  PO Box 4869 Houston, TX 77210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exeder finance has lost money orders sent to them tacking up unnecessarily unnecessary fees and adding faults amounts to the account ******************** refuses to find these money orders that they have lost the rating for Exeter finance should be worst of any company there's a reason why there's no corporate contact there's a reason why the CEO ***** ***** and the president ******* ******** dodge and hide, there excelation process is a sham, the company may be doing the best that it can with the selection pool that it has to hire from but these individuals are not qualified to really do anything a request to their representative ***** for a supervisor to call which that individual assured would call resulted in no call from the supervisor although the issue was fully explained and they were supposed to be finding the missing money orders... A call after that to someone who presented himself as a manager named ********* this individual pretended to take notes but refuse to take notes and either couldn't understand the simple request or refused the simple request to document the reason for the call and considerable amount of malingering on their part... These are the people that are presented from the standard 800 number the escalation process has nothing to do with corporate and any corporate number that you call one says it's no longer in service the other says this number is being disconnected or being discontinued and there's a reason for that.. it seems though that this person constants was more than willing to document some other type of narrative more conducive to the benefit of the companies error... These companies should be required to have a corporate representative and a viable escalation process mandatory...

  Business Response

  Date: 05/16/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

  Customer Answer

  Date: 05/19/2025

  I am rejecting this response because:   I am not rejecting the response, representative from Exeter did contact and did asure  resolution of the problem it's just that I am still receiving billl statements opposite of that assurance..

  Business Response

  Date: 05/29/2025

  We acknowledge the consumer's additional concerns subsequent to Exeter's initialresponse. Accordingly, we will proceed to reopen our investigation, and any newly identified issues will be promptly and directly addressed with the consumer. The consumer retains full discretion to disclose resolution details as they deem fit. If you or the consumer have any further questions or concerns, please don't hesitate to contact us.

  Customer Answer

  Date: 05/29/2025

  I am not rejecting the response per se I'm just not quite sure what to make of it I wasn't able to access the previous correspondence it seems like they're response implies that I requested further investigation it would be nice to know why they are representative malingered while pretending to look at the records of the previous call when asked who the previous person was it all fairness I was contacted several times by someone from Exeter the problem was that it was just the standard regular customer number which means I have to call up act like I'm trying to find out about the loan listen to a whole bunch of other information wait for somebody explain that to him give them that person's name then that's supposedly go try to find them then they keep asking me how can I help you what can I do and I tell them I need to talk to that particular person had the person responding on behalf of Exeter just simply left a number with an extension I could have called them back although I did try through the standard regular 800 or ***************************************************************************************** if there's anything extra that's old other than the regular amount now would be a good time for me to know it or what they're claiming may be old in excess...

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt collector engaged in abusive, deceptive, and unfair practices of the ***** which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so, they didn't follow the proper procedure in notating my dispute of the account, which is a direct violation of 15 USC 1692e(8), which makes this unfair practices. According to the ***** Im entitled to ***** dollars per violation and clearly they violated my rights.I demand this company to delete this account from all 3 credit reporting agencies and compensate me for the violations or I will have no choice but to forward this to my litigation attorney who has advised me that the fact that they didnt notate my account on my credit report as consumer disputes as a violation that I am able to sue them under.

  Business Response

  Date: 05/13/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you about a fraudulent account that has been opened in my name with Exeter Finance. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: Exeter Finance Opened Date: 8/28/2019 Account Number: *****************High Credit: $16,198.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

  Business Response

  Date: 05/13/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a fraudulent account that has been opened in my name with Exeter Fin. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: Exeter Fin Opened Date: 9/28/2016 Account Number: *****************High Credit: $23,938.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

  Business Response

  Date: 05/13/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
  with the affected consumer, as necessary. Where applicable, a written response will be provided to the
  consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
  or the consumer have any further questions or concerns following the investigation, please don't hesitate
  to contact us.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date I financed my 2017 ******* Elantra was October 31, 2022. the dealership used the finance company by the name of Exeter Finance. The finance amount was $17,166 with 28% interest. At the time of the initial sale I agreed to the terms but here we are in 2025. I have made 25 payments of $500 a month with 2 extensions and I still owe $15,463.62. The 25 payments I made equals ($12,500). I have tried to refinance through my bank but because I am paying more than the value of the car they wont do it. Even if I am in the ***** period for the payments Ive made they are constantly calling and harassing. Ive already given them so much money. Please help me.

  Business Response

  Date: 05/09/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took a loan from them 06/2018 for $14,900.00 +or-. ******/month for 80months 27% or 29% The 80months ended March and Exeter shows I still owe $******** + still some interest. I did have a few payments deferred to end of loan back in 2022. Then I havent missed a payment for 2 years straight, have also paid extra money on payments and when any payments were deferred some of the amounts deferred where paid. They put on my credit report that Im 30 days late when you can clearly see u made all payments on time *********,and 2025. Ive never had online acces a to my account, they have never contacted me or sent a single letter ever to me. Theres no way this amount can be correct. Ive paid into over $35,000.00 and still owe ******** they need to fix my credit report that was bs reporting late payments on me when they werent. Correct my balance, and I want someone from Exeter to contact me, person contacting me be aware of why they are contacting me. Ive called them several times recently and get nothing but automated responses and people I cant understand what they are saying and they dont understand what Im trying to explain to them. Having to repeat everything to 3 different people is redundant. These people are predatory leanders they have numerous complaints with bbb and lawsuits against them for ripping off customers. Anything the ********************** can do to help would be appreciated more then you know thanks

  Business Response

  Date: 05/06/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
  with the affected consumer, as necessary. Where applicable, a written response will be provided to the
  consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
  or the consumer have any further questions or concerns following the investigation, please don't hesitate
  to contact us.

  Customer Answer

  Date: 05/09/2025

  I am rejecting this response because:   Ive paid over $9000 in interest over how much I should have and still say I owe $8400 on loan never disclosed all these extra fees Ive been charged

  Business Response

  Date: 05/22/2025

  While we understand that the consumer may not be satisfied with Exeter's initial approach to
  addressing their concerns, we are confident that we thoroughly addressed all their issues and our stance
  on the matter remains unchanged.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint due to my mileage being tempered on the vehicle I was told and in my contract if mileage or anything in that nature was tempered with the contract will be non-avoid. Also, I am filing a claim due to property being stolen out of my vehicle. The vehicle is a blue 2018 ********** Tiguan.

  Business Response

  Date: 05/06/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with EXETER FINANCE LLC I do not have a contract with EXETER FINANCE LLC They did not provide me with the original contract as I requested

  Customer Answer

  Date: 04/23/2025

  I am writing to formally dispute and deny any liability or responsibility for the debt allegedly associated with my name or account in connection with Exeter Finance LLC. Please be advised that I do not acknowledge this debt as mine and do not have any legal or financial obligation to Exeter Finance LLC in regard to this matter. I request that you provide full validation of this alleged debt, including any documents that verify my legal responsibility for it. Under the Fair Debt Collection Practices Act (FDCPA), l also request that all collection efforts cease until proper validation is provided. If this debt is being reported to any credit bureau, I demand it be removed immediately pending proper validation. Please confirm in writing that I am not responsible for this debt and that no further collection actions will be taken.
  

  
  

  Business Response

  Date: 05/08/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

  Business Response

  Date: 05/08/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
  with the affected consumer, as necessary. Where applicable, a written response will be provided to the
  consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
  or the consumer have any further questions or concerns following the investigation, please don't hesitate
  to contact us

  Customer Answer

  Date: 05/10/2025

  I am rejecting this response because:   I am writing to formally dispute the accuracy and ownership of an account reported by ********************** LLC. I recently received a business response related to this account, and I am hereby declining that response as insufficient and not responsive to the nature of my dispute.
  
  
  Please be advised that I do not acknowledge ownership of the account in question. I have reason to believe that the information being reported is inaccurate, and I dispute its validity in full. In accordance with the Fair Credit Reporting Act (FCRA), I request that you provide proper documentation verifying that I am indeed the responsible party for this account.
  
  

  Business Response

  Date: 05/20/2025

  While we understand that the consumer may not be satisfied with Exeter's initial approach to addressing their concerns, we are confident that we thoroughly addressed all their issues and our stance on the matter remains unchanged.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded my 2914 GMC Acadia. Bought a *****. Financed thru exeter finance and purchased from **** ******* Chevrolet in Vidalia. We were in a moritorium. Due to hurricane. My car was stolen with my tag on it. Sold at auction. Charged off showing i ****** still owed. I cancelled my 1575$ payment. And i had two different kinds of insurance.

  Business Response

  Date: 05/05/2025

  In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received or financed a 2017 ***** Accord from ******************* in May of 2021 for 468 a month and have made 46 payments for the vehicle pay out is over 12 thousand dollars . Im in need of help un

  Business Response

  Date: 05/01/2025

   In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.