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Business Profile

Loans

Exeter Finance Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Exeter Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 794 total complaints in the last 3 years.
    • 275 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Traded my 2914 GMC Acadia. Bought a *****. Financed thru exeter finance and purchased from **** ******* Chevrolet in Vidalia. We were in a moritorium. Due to hurricane. My car was stolen with my tag on it. Sold at auction. Charged off showing i ****** still owed. I cancelled my 1575$ payment. And i had two different kinds of insurance.

      Business Response

      Date: 05/05/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      received or financed a 2017 ***** Accord from ******************* in May of 2021 for 468 a month and have made 46 payments for the vehicle pay out is over 12 thousand dollars . Im in need of help un

      Business Response

      Date: 05/01/2025

       In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from ******* **** in 2020. The loan I received from Exeter Finance was at an extremely high APR of *****%, which I believe to be predatory and unjustifiable given my credit history at the time. I am facing significant difficulty in making payments due to this high interest rate.I have attempted to reach Exeter Finance multiple times to discuss options for reducing my APR or obtaining more favorable terms, but I have not received a satisfactory response. The loan terms were not fully explained to me at the time of signing, and I was not informed about the potential impact of such a high APR.Request: I respectfully request an investigation into the fairness of the loan terms provided by Exeter Finance, especially the high interest rate. Additionally, I seek guidance on how to address this issue and whether there are options to modify my loan or reduce the APR. There are also random fees that do not have any explanation and I am being charged late fees when I am not late.

      Business Response

      Date: 04/29/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

      Customer Answer

      Date: 04/30/2025

      I have reviewed the business response and accept this resolution regarding an investigation. 

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made two principal payments on a loan and neither payment has been credited to principal.A $500 principal payment was made on April 7, 2025 and another principal payment was for $300 made on March 5, 2025.I have called the company three times to get this resolved yet the issue remains outstanding

      Business Response

      Date: 05/09/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was repossessed, but I paid all the required fees to retrieve it. However, shortly afterward, I noticed additional charges applied to my account. ********************** has been charging me a late fee every month on these new charges, which has been increasing my overall loan balance beyond what I actually owe. My contract does not indicate they have the authority to add extra charges to my loan without my consent or knowledge, nor was this ever explained to me. I did not receive any documentation notifying me that this would occur. Suddenly, I am faced with late charges and a growing payment amount, despite making my monthly payments on time. I cannot afford to pay these fees, and at this rate, it feels like I will never pay off my loan. This appears to be part of a predatory system that unfairly targets individuals like me.

      Business Response

      Date: 04/28/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

      Customer Answer

      Date: 04/28/2025

      I am rejecting this response because:   This matter has not nor ever been addressed.

      Business Response

      Date: 05/09/2025

      While we understand that the consumer may not be satisfied with Exeter's initial approach to addressing their concerns, we are confident that we thoroughly addressed all their issues and our stance on the matter remains unchanged.

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      made multiple lawful requests to Exeter Finance for:1.The original wet-ink signed contract (not a digital copy),2.Full itemization of all charges and add-ons, and 3.Proper debt validation and Truth in Lending Act disclosures.Exeter failed on all three counts and continues to send me a digitally recreated customer completed copy, which is not my original agreement and is therefore not legally enforceable.Violations Identified:1. TILA Violations Failure to Provide Clear, Written, Pre-Signing Disclosures (15 U.S. Code 1605, 1638(a), 1638(b))I was never informed or shown the inclusion of the following charges before or at the time of signing:$933 Maintenance Plan (Premier)$995 GAP Contract $297 ************ These are optional add-ons that must be disclosed, explained, and agreed to in writing with clear timestamps, under 1638(a)(2)(AB).No evidence was provided showing I knowingly consented to these ********** timestamped documentation or confirmation of when I received TILA disclosures, as required under 1638(b)(1).2. **** 1611 Willful ********************* Liability After I formally notified Exeter of these issues and demanded correction, the company continued to ignore my requests. This now qualifies as willful and knowing noncompliance under 1611, carrying civil and criminal penalties.3. FDCPA 809 & UCC ***** Failure to Validate the Debt I requested validation of the alleged debt, including the original signed contract. Instead, Exeter provided a digitally reconstructed version that:Lacks wet signatures,Contains incomplete disclosures,Was not the version I signed in person.Per UCC *****, I have the right to inspect the original negotiable instrument. Exeters refusal to provide it constitutes failure to validate the debt and bars further collection or reporting activity.4. **** 611 Reporting Inaccurate and Unverified Information

      Business Response

      Date: 04/28/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

    • Initial Complaint

      Date:04/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ---**Better Business Bureau** **Subject: Formal Complaint Against Exeter Finance** Dear Better Business Bureau,On September 28, 2023, I applied for a loan through Twins Auto, which was to be financed by Exeter Finance. Despite receiving a denial letter from Exeter Finance, they subsequently placed a lien on my vehicle that extends until February 10, 2025. This action raises significant legal concerns regarding the validity of their lien under **UCC *******, which governs the attachment of security interests, specifically requiring a valid security agreement and the debtor's rights in the collateral.Moreover, I have repeatedly attempted to clarify my situation with both Twins Auto and Exeter Finance but have encountered substantial obstacles and a lack of communication. This behavior may constitute violations of the **Equal Credit Opportunity Act (ECOA)**, 15 U.S.C. 1691, and the **Fair Credit Reporting Act (FCRA)**, 15 U.S.C. 1681, as withholding the adverse action letter and relevant information is unlawful.I am formally demanding clarification on the following:1. The exact date my contract was assigned to Exeter Finance.2. Whether Exeter Finance held the title of the vehicle at the time of purchase.3. The adverse action letter related to the credit inquiry made by your company, including the adverse action reference number, which should have been provided to me in compliance with **Regulation B** (12 C.F.R. 1002.9).I expect a thorough review of this matter and a prompt response. Failure to address these issues may force me to take further legal action to protect my rights as a consumer.Thank you for your immediate attention to this serious matter & also I didn't sign or see a visible buyers guide with vehicle violating FTC used car rules...

      Business Response

      Date: 04/29/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my auto loan account on 10/07/2024 for $11,991.32 and the installment contract was mailed along title being sent to the bank I refinanced through. 2-3 Weeks after that happened the payment on the loan was randomly reversed. I called Exeter and they could not give me a reason as to why it was reversed and no communication whatsoever as been received about it til this day (4/10/2025). They have since been falsely reporting the status of the account as past due and now charged off on my credit report which cause me to lose over 100 points. This needs to be fixed and deleted off of my credit report.

      Business Response

      Date: 05/02/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
      with the affected consumer, as necessary. Where applicable, a written response will be provided to the
      consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
      or the consumer have any further questions or concerns following the investigation, please don't hesitate
      to contact us.

      Customer Answer

      Date: 05/12/2025

      I am rejecting this response because: The company has now wrongfully repossessed my vehicle even though they are not listed as lien holder on my title and my new finance company is. 

      Business Response

      Date: 05/22/2025

      We acknowledge the consumer's additional concerns subsequent to Exeters initial response.
      Accordingly, we will proceed to reopen our investigation, and any newly identified issues will be
      promptly and directly addressed with the consumer. The consumer retains full discretion to disclose
      resolution details as they deem fit. If you or the consumer have any further questions or concerns,
      please don't hesitate to contact us.

    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with EXETER FIN Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

      Business Response

      Date: 04/23/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am formally disputing the inaccurate and incorrect information that EXETER FINANCE LLC also known as EXETER FIN has furnished to consumer reporting agencies regarding my account. Your reporting of this account has caused severe harm to my reputation, financial standing, and overall ability to obtain credit for personal and household purposes. As such, you are in direct violation of federal ********* Violations Regarding Inaccurate Reporting Under 15 U.S. Code 1681s-2 - Responsibilities of Furnishers of Information to **************************** you are prohibited from reporting inaccurate information. Specifically: 15 U.S. Code 1681s-2(a)(1)(A): A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. By continuing to report this account inaccurately, you are knowingly violating the law and are subject to enforcement actions.*** Classification of Charge-Offs and Its Impact on Credit Reporting The *** explicitly classifies a charge-off as canceled debt, which is considered gross income for the borrower. According to *** Publication 4681:"A canceled debt must be reported as gross income, and the creditor is required to issue a Form 1099-C for any canceled debt over $600."Since a charge-off is legally classified as income, it is inaccurate and unlawful to continue reporting this account as an outstanding liability or unpaid debt on my credit report. This misclassification of a charge-off as a still-due debt constitutes false and misleading reporting,and as such, the account must be removed from my credit file immediately.Furthermore, your institution has likely collected:1. Insurance payouts built into the finance charge, which protect lenders against borrower default (per the Truth in Lending Act, 15 U.S.C. 1605(a)).2. Tax deductions from the *** for the charged-off amount, as charge-offs are written off as losses.

      Business Response

      Date: 04/22/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

    Exeter Finance Corp is NOT a BBB Accredited Business.

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