Complaints

This profile includes complaints for Caliber Collision Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Caliber Collision Centers

  2941 Lake Vista Dr Lewisville, TX 75067-3801

• 

  Caliber Collision Centers

  5401 S I-35 E Corinth, TX 76210-2317

• 

  Caliber Collision Centers

  1143 S Cedar Ridge Dr Duncanville, TX 75137-3070

• 

  Caliber Collision Centers

  975 E Highway 121 Lewisville, TX 75057-4402

• 

  Caliber Collision Centers

  2321 N Central Expy Plano, TX 75075-2534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 8-13-22 in the amount of $413.94 for a second windshield replacement.
  
  Caliber Auto Glass at 5751 Arapahoe in Boulder, Colorado replaced our vehicle's cracked windshield on 8-4-22. When the appointment was set up, the estimator said the car did not require calibration following installation. Another staff member followed up and said the car did require calibration. The calibration tech spent two hours on the vehicle before figuring out that it did not require calibration. The rear view mirror frame was cracked during installation. Caliber refunded the $250 calibration charge.
  
  20 hours after pickup of the car and 20 miles driven, a new large crack developed in the windshield. A technician inspected the windshield and claimed that it was not a stress crack and the vehicle had been rock chipped, causing the crack. He offered a discounted installation but the $413.94 charge does not reflect a discount. The tech left the windshield wipers disconnected from the fluid reservoir after completing the installation. It took two more appointments to get the windshield wipers reconnected and the cracked rear view mirror frame replaced.
  
  I contacted Caliber Auto Glass corporate by mail requesting a refund. The manager at the 5751 Arapahoe location in Boulder, Colorado called on 9-7-22 and promised to refund $250 in labor for the second windshield installation to my credit card. I left a voicemail message for him on 9-23-22 when the refund still had not been processed and he has not responded.
  
  It is obvious that the technicians did not know whether the car needed calibration or how to do it. We believe the tech took the car out for a dynamic calibration and the "rock chip" occurred during that drive. It is statistically impossible for the replaced windshield to have incurred a rock chip crack within 20 hours of pick up from the glass repair shop and driving it 20 miles.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 7, 2022/10/19) */
  This complaint from the BBB has been resolved. *** ****** is a glass client that had an opportunity with a windshield installation her a Prius. We had communicated with her a while back and agreed to split the difference on the cost of replacement on a stress crack/rock chip that we could not determine responsibility. This was a Caliber Auto Glass opportunity and the Caliber Collision Shop at the Arapahoe location had nothing to do with this complaint.
  
  Where we had the opportunity, a credit memo was sent into our invoicing department to provide a credit of $250 directly back to ***. Unfortunately, the approval process had stalled, and we were unaware of the situation,. *** was upset as expected and filed a BBB Complaint. Once ware of the compliant, I reached out to *** and learned of the shortfall. We acted immediately processed the credit and the issue has since been resolved. We will stay connected with *** to make sure she receives the credit due as it may take a few days to process.
  
  Craig ******* Glass Regional Manager
  
  
  Consumer Response /* (2000, 9, 2022/10/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you to BBB and Caliber Auto Glass for their assistance in resolving this issue.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 14, 2022, I was asked by Geico to go to Caliber Collision Hollywood to get an estimate for repair work. as part of an insurance claim. On that day, they told me to put down a $250 deposit toward my deductible for a part they were ordering. They did not tell me how long it would take. They did not update Geico that they had done an estimate. Geico communicated with me on three consecutive days after this evaluation and I responded three times and I believe each time after that Geico reached out to them to request an update. it took me escalating the problem before they updated Geico and I have to come to understand is probably linked to the fact that they were not supposed to ask me to put down a deposit. I called them on September 20 and again on September 26 and did not receive any callback or udpate from them. On Sep 26, I was told by the receptionist that they were too busy and she was not sure whether anyone could call me back. I requested a refund so I could take my care for an estimate and repairs to a different shop and she told me I couldn't get a refund. I called Geico and their rep was able to speak to a a manger who said they could refund a part of my deposit but not the full amount. The Geico rep told me to call them back and speak to the manager and I was told that I could not speak to the manager as he was not available. Their practices seem arbitrary and just meant to ensnare clients and not let them have the freedom to shop around and get a fair service in a fair amount of time. In addition, it seems they don't treat their clients well once people have paid them as is evidenced from not returning my calls and the fact that the Geico rep was able to speak to the manager them but I have not been able to on any of the three occasions I have called. I would like to request BBB to help me get q refund.

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 12, 2022/10/19) */
  We will get ahold of the customer and get a refund processed asap.
  
  - Jim ******* Regional Manager

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caliber replaced a bumper on my car in February 2022 and specifically told me that they would use Toyota parts. The bumper the placed on the car is the wrong shape and clearly does not fit. Caliber has inspected the car and agrees that the bumper they used does not fit, and say that it is because it is a "third party" as opposed to a Toyota part. They are not agreeing to replace it with a bumper that fits, such as a Toyota part, as they had specifically told me would before processing the repair. They are not responsive with my requests to communicate with the insurance company covering the claim to get this processed and repaired appropriately.
  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/09/27) */
  We regret to hear about Mr. *******'s recent experience with one of our Caliber Collision Centers. To better assist him, we need the address, city and state of the center, will you please ask him to provide?
  
  
  Consumer Response /* (3000, 7, 2022/09/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Proving the address as requested:
  177 East Evelyn Avenue
  Mountain View, CA
  
  
  Business Response /* (4000, 11, 2022/10/14) */
  Hello,
  
  The insurance company approved our request for a new front bumper cover. We will get a OEM cover and scheduled him in for the replacement.
  
  
  Thank you,
  
  
  
  Lennell W***
  General Manager
  Caliber Collision - Mountain View #1013

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was involved in a accident and the insurance company sent me to caliber in tampa on Nebraska ave the accident was March 8, 2022 they didn't get my car in until April 15, 2022 and they had my car until May 13, 2022 five days after having my car returned to me the engine shut off as I'm driving down the highway and it was overheating. I pulled to the side. I open my hood and the radiator fluid is sprayed out everywhere underneath the hood of my car. I called them they came and picked up my car with the tow truck and they sat with my car for a little over a month to finally tell me there's nothing they can do about it because the insurance company won't cover any more Work. The radiator cap was loose. They tried to tell me there was no oil in my car which there was there was oil on the dipstick. And then try to say the dipstick has nothing to do with the oil being in the car. You can have oil on a dipstick and no oil in the car. that doesn't make any sense. The purpose of the dipstick is to see if you have oil in your car I get regular oil changes. I had my car towed to the Dodge dealership in Brandon, where my engine is being replaced it is September 16 and I still don't have a vehicle calibers refusing or did refused to accept any liability in this. My car didn't have a problem with the radiator until it was sent to caliber. I have the paperwork showing where they had to remove the radiator and replace it they had to remove or replace antifreeze they had to do a refrigerant recovery, but they tried to say they didn't touch the radiator , I've been paying for a car every month that I can't use. I don't have a vehicle I'm having to pay for Lyft and Uber's everywhere or borrow my 22 year old sons new car and I'm very unhappy. Never go to caliber on Nebraska ave in tampa I would like them to compensate me in someway

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 9, 2022/10/26) */
  Good Evening,
  
  ***** *****'s vehicle was assigned to our Collision Center on March 23, 2022, and the vehicle arrived on site on April 15, 2022, with front end damage. Repairs were Completed and vehicle was picked up on May 12, 2022. We performed all repairs related to this accident per estimate which included removal of the radiator and AC condenser to replace the inner Radiator support which was damaged in the accident. Evacuate and recharge was performed on these parts as well in order to replace damaged parts. After successfully repairing the 2013 Dodge Journey we reached out to the customer on May 10, 2022 (***** *****) that his vehicles repair is completed and is ready for pick up, customer was out of town until that Thursday. On May 12, 2022 @ 2.31pm the customer stopped in to pick up his vehicle. On May18,2022 @3:38pm customer called stating that his vehicle has overheated and that we left the radiator cap loose.. By this time the vehicle has been pickup for over a week and there's no way a loose radiator cap would have lasted that long, we explained that to the customer, it would not make it far from the shop after picking it up. . After further diagnosis it was not the radiator cap at all, his vehicle had no oil pressure, and the customer was updated and did not seem surprised. We reached out to USAA to inform them of the situation and spoke to Claims Rep Mark which we stated the problem. He then said someone will be reaching back out to us regarding this. On June 13, 2022, spoke with Donna w/ USAA she stated that this claim will not be honored due to no oil in the engine which cause no compression, a loose radiator cap would have over heated same day and rt away once pick up. Cust was advised to call USAA about this. On June 20, 2022, spoke with customer he states he is towing his vehicle out tomorrow. which a few days passed *** on June 24, 2022, The customer had his vehicle towed out of the shop. We hadn't heard anything about this until now. The vehicle repair was done correctly and at no point in time did we touch anything regarding his oil.
  
  Best,
  
  Anton B****
  General manager
  ________________________________________

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was taken to Caliber Collision to have some body work done. We picked up my vehicle nearly a month and half 2 months later. And we received damaged items that need to be replaced. We have lifetime warranty but they never call me back to set up the appointment. I have called at least 10 times and I am not exaggerating. Josh is the guy we have been working with. It has been about 10 months since. And we are still waiting to have these parts replaced and the under vehicle looked at because there are loose pieces they did not put on correctly. I do not know the exact name of these parts, but Josh has had plenty of calls and messages from my husband and I, which Josh has not followed through with. We have been beyond kind and patient with Josh.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/09/15) */
  We regret to hear about Ms. ***** recent experience with one of our Caliber Collision Centers. To better assist her, we need the address, city and state of the center, will you please ask her to provide?
  
  
  Consumer Response /* (3000, 7, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for taking the time to get back to us.
  Our address is **** **************** *****, Tx XXXXX.
  My name is ********* ***** and my husbands name is *********** *****.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was involved in an accident on 7/22, where someone hit the rear corner in a parking lot. The damage was minimal, mainly bumper and taillight damage, so the car still drove just fine. I dropped my car off at Caliber Collision ****** Bothell Everett Hwy Ste B, Bothell, WA XXXXX) on 8/16. I picked up my car on 9/14, and it initially did not start. Caliber jumped my car, it was running, so I figured I was okay to drive off. While driving, I realized the steering wheel was really hard to turn. At first, I wondered if it was because I'd gotten used to my rental car, but no - it is indeed something wrong with the power steering. I called Caliber and let them know all of this, I wanted them to check the alternator to make sure it indeed was just the battery, or if something else had happened. They were able to give me a new battery, but aside from that offered no further assistance. They told me to contact a mechanic, and if they can prove it was related to the accident then they could fix it. I explained that my car drove perfectly fine in the weeks after the accident before I dropped it off at Caliber. I find it strange that after picking it up from them, it suddenly has a new problem. Now I'll have to pay out of pocket for this to get fixed, which is frustrating as I trusted Caliber Collision to take care of my vehicle. I even called them to try to get the phone number for corporate or someone who was even willing to listen and help, and was left on hold indefinitely. I have since spoken with a mechanic who recommended not to drive the vehicle until they can get me in, so now I'm out lost wages and a rental car on top of what I'll have to spend at the mechanic.

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 9, 2022/11/07) */
  Good morning ,
  
  I have attached a photo of the damages on the vehicle before repairs were completed. On this claim the insurance company had approved for us to replace the battery on the vehicle. They were unsure if it was related to the claim but did it in good will. We are not mechanics, so the insurance advised that the customer take the vehicle to the mechanical shop of their choice and have the power steering inspected. At that point if the mechanical shop believes the issue is related to the claim the customer needs to reach out to the insurance. If they determine that the issue is not related to the claim the customer we need to pay for the repairs.
  
  Thank you,
  **** *******
  General Manager

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caliber Collision still hasn't repaired my car from an accident on 7/29/2022. They haven't been keeping me apprised, like they once did thru text. After receiving a text (8/11/2022) stating my car should be fixed by 9/9/2022, I called & they assured me of it. Along w/ other update text in August, on 9/1/2022 I got a text stating they were nearing completion & I responded back. But on 9/9/2022 @8am I got a text moving the date to 9/16/2022. I called the body shop & spoke w/ a manager, who's excuses contradicted what I've been told the entire time. He said they just got the parts in, when I stated they previously told me they already had all the part & they were almost done on 9/1/2022. Then he said workers were out because of Covid, to which I replied that if that were true then they should've informed me of it because a possible delay, in advance. He apologized, said it'd be done by 9/16/2022 & offered me $100 gift card for the inconvenience. I called my insurance company (USAA) today because of the lies. USAA informed me that they have all the parts & my car should be ready 2 weeks from today. My car wasn't damaged to the point it'd take this long to repair (even w/ delay in parts, which they said they had, then didn't), especially when I have proof that it should've been done by now. I'd like for my car to be done by 9/16/2022 & I'd like some type of financial compensation for all the mental anguish Caliber Collision has put me thru. I only went with them because USAA recommended them as a "trusted" partner. I also gave Caliber Collision additional time because of parts (which is why it's the first thing I asked them about), but it shouldn't take this long (especially when they told me they got the parts in weeks ago, & they gave me a date, which they didn't update until the day of delivery. I know ppl who've had far more extensive damage repaired in less time, recently, so it's not parts. And I got my car brand new on 1/10/2022, so it's not because it's old).

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 5, 2022/09/15) */
  We regret to hear about Mr. ****'s recent experience with one of our Caliber Collision Centers. To better assist him, we need the address, city and state of the center, will you please ask him to provide?
  
  
  Consumer Response /* (3000, 7, 2022/09/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Caliber Collison corp should already have all my info. They work in conjunction with my insurance company (USAA), so they should already know the body shop's address (which is: 12000 NE 14th Ave, Miami, FL 33161). At the very least, they should be able to look everything up themselves (as my name isn't common), and/or contact USAA for all pertinent info (because they're outsourced by USAA, who's been contacting them, on my behalf, every time I can't get thru to Caliber). I called Caliber today (around noon) & still couldn't get thru, so I called USAA (who also had difficulty getting thru). USAA informed me that Caliber should be calling me today. I don't understand what all the run-around is all about, because all parties involved (including Caliber & USAA) have been sharing info since 7/29/2022. Legally they couldn't even work on my car w/o my written consent, so how do they not know which body shop my car is located (or at least have the means of easily discovering it)?
  
  
  Business Response /* (4000, 13, 2022/11/08) */
  ***Document Attached***
  parts for this vehicle were being received up until 9/30 most parts on initial order arrived 9/21 and repairs to vehicle were pretty extensive to the point that the engine had to be removed and reinstalled to correctly repair vehicle damages all that is pending to the customer is the 100$ gift card which was offered to customer for the long wait due to the parts not being available.
  
  - John ******, Service Advisor
  
  
  Consumer Response /* (4200, 15, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Someone at Caliber is lying. As I've stated, they sent me text messages stating when my vehicle was supposed to be finished. I'd call them and/or USAA inquiring about the text & the completion date & was told that it was correct. Every time I'd ask if they were ordering additional parts they'd say no. But when the pick-up date came, I'd receive a new text pushing the date back. So how were they waiting on parts, when they sent text saying repairs would be complete on the date. And when I called, they said they had all the parts. That doesn't make any sense. And the manager (Ed Gomez) promised me a gift card because I could prove they were lying. However, I've never recieved the gift card & could never get a hold of him whenever I called. Even when I got my car I immediately had issues, w/ the indicator light popping up. Even after I got that repaired, I still never got a gift card. They're completely incompetent & unprofessional. I'll never do business w/ them & will tell other veteran not to use them either.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident on 2/21/22, which was not my fault. I reported to my insurance which Caliber Collision is a suggested body shop under Allstate. I had work previously done there and no complaints. A tow was arranged for Dots towing to pick up my vehicle from my home to Caliber on 3/1/22 d/t body shop was full. I got confirmation from Carlos at Caliber Collision that they received my car and would not be able to start working on it for several weeks. I lost my rental car on 4/08/22 from Mercury d/t Caliber did not provide them updates in repair. I got my car back on 8/17/22, after multiple attempts to pickup my vehicle, but every time something new was done to it that wasn't there the last time. Even on the pickup date multiple paint issues, left lower control A arm bent, paint on my left headlight, lose guards under door, rattling noise when driving, scratches, and etc. I emailed Miguel as directed to when car could be brought back in for repairs on 8/18/22. I have not received a response or phone call. At this point I am vey unsatisfied with the quality of workmanship and safety concerns as my vehicle suffered substantial suspension damage.
  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/09/15) */
  We regret to hear about Ms. **** recent experience with one of our Caliber Collision Centers. To better assist her, we need the address, city and state of the center, will you please ask her to provide?
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This issue is not resolved, but I am providing the additional information requested above. The address for the Caliber Collision Center is 421 W Rialto Ave., Rialto, Ca 92376

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a small fender bender and were referred to Caliber Collision for a quote/repairs.
  
  I left the car for repair under the agreement that they would call me with a quote first. If the repair was not safety critical, it did not need to be done. The quote was texted to me in the morning so I called the shop to discuss and the man was rude and nasty and said it wasn't ready. I said I just got a text for the quote, how could the quote not be done. He told me he would call me later in the day to discuss the quote. Which he did not. What did he do? He proceeded with an unnecessary repair. It cost me $1000 for nothing (my deductible). The bumper did not need to be replaced and they proceeded with it anyway despite promises that would would call me before proceeding.
  They even lied to my insurance company when they called.
  

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 10, 2022/09/15) */
  We regret to hear about Ms. *****'s recent experience with one of our Caliber Collision Centers. To better assist her, we need the address, city and state of the center, will you please ask her to provide?

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a claim that was approved through USSA, I used Caliber, their recommended vendor, due to the Lifetime Warranty. My vehicle was dropped off middle to end of July and still has not been fixed correctly. What's the issue? Well they put on a broken rear tail light and told me they would have it fixed within 5 days. Well two weeks later the issue has not been resolved. The frustration is only mounting due to missed deadlines throughout the process and then failure to communicate when they miss their deadlines. There is absolutely no ownership of fixing the car correctly and awful communication. The part they state they can't order is here and has two day shipping available (https://www.carparts.com/details/Jeep/Commander/Replacement/XXXX-XXXX/JXXXXXX.html). Let's be honest this company is just overwhelmed with work and doesn't have time to finish the job correctly and promptly. Their customer service and professionalism is non-existent.

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/09/12) */
  We regret to hear about Ms. ******** recent experience with one of our Caliber Collision Centers. To better assist her, we need the address, city and state of the center, will you please ask her to provide?
  
  
  Consumer Response /* (2000, 7, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Hi, the Boerne TX shop on I10 got back to me this week and resolved the issue, thanks again for your help!